Le client n'a pas laissé de commentaire.Christopher M.
Customer Reviews for Sun Self Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Auburn, AL 36830
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brandy S.
Le client n'a pas laissé de commentaire.LeighAnn H.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.KURT H.
I discussed the gas differential and was told I would not be charged for gas since I had pictures, etc. I also explained the mobile app to take pictures doesn't work, etc. Even though I was verbally told I would not be charged for gas, I was charged for four gallons. I think UHaul is a fair value; BUT, I have been overcharged three of four times, including a 67 $charge I disupted and have never heard back. My perception, since it has happened multiple times, is that you are scamming your customers.David C.
Le client n'a pas laissé de commentaire.Ryne D.
Le client n'a pas laissé de commentaire.JAEIL P.
vehicle was fine. frustrated with the reservation and pickup process. Got sent to a different location than originally scheduled which delayed my start 2 hours after i needed the vehicle. this delayed the moving help so i paid the helpers an hour to do nothing.REGINALD B.
Everything was great! No changes needed. I really appreciate the customer service. Even though she was busy doing it alone! She was very good at her job. In and out in no time.JAMES C.
Le client n'a pas laissé de commentaire.James N.
Best Uhaul experience I have had to date! I have moved my own home using Uhaul 5 different times.Kyle M.
I arrived to pick up my truck to get notified on my phone that is was some how canceled after eating 26 mins to get a person on the phone I was than transferred over to a someone who could help . I rented a 20â€ foot truck and was given a 26' truck that I did not want. Once I get the truck I returned this on 5/1 and was told the additional day would not be credited back. After it was returned in less than 24 hours. Needless to say I've rented from U-Haul before and never experienced these issues. There are too many rental companies out there to give poor service too.Bill C.
Le client n'a pas laissé de commentaire.Luke L.
Very nice and easy to work with!Bruce L.
All went well.ALLEN K.
Very good serviceSugrib S.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Rickey P.
Le client n'a pas laissé de commentaire.Diana S.
Very friendly with a quick return. Very clean office.Kevin D.
The young lady was very nice. I can't remember her name but she was super kind and professional.Carnillious T.
Le client n'a pas laissé de commentaire.Charlotte C.
The dolly was not in the truck like I'd reserved , since it's self pickup there was no way to get one for my move. Both moving companies to and from my old and new address canceled day of my move. I returned the truck clean and early and still got charged a mileage fee .Kymbria B.
Le client n'a pas laissé de commentaire.JAMES P.
The employee at the desk was exceptional.STANLEY S.
I returned a clean truck yet was charged a cleaning fee with no explanation. I even left 5 furniture pads in the back that I had and did not need thinking that Sun Storage could use. Left a bad taste with me. Thanks Jim KellerJames K.
Needs to fix drivers side visor because it kept sliping down. Window handle is broken but just minor inconvenience. Motor was very responsive.jose Z.
Had ants in cab of truck, but didn't know til I left.Adrianne D.
Le client n'a pas laissé de commentaire.Madeline J.
Everything went smoothly.andrew B.
very easy checkin and checkout process using the mobile app, easy to extend time when I needed more, great experience!Rebecca M.
This is a pleasant and simple thing. There is no need to go to the counter during working hours. We can make an online appointment and pick up the car with our mobile phones at any time of the day. There is no need to move in the hot noon.Yixiao W.
Le client n'a pas laissé de commentaire.Crystal B.
Le client n'a pas laissé de commentaire.JOSEPH F.
Le client n'a pas laissé de commentaire.John L.
All good.... no problems at allMichael W.
I don't like your policy about dropping off with the gas tank the same as picking up. We didn't know how much gas it would take, thus we put in too much gas. It left the gas tank 3/4 full instead of 1/4 when we picked it up. We lost at least 25,00 $ and are not happy about that.doug D.
Everything worked as advertised!Charles B.
The drivers side mirror on the truck was very loose. We did not realize this until after we had driven away. It eventually fell off of the truck on the highwayPam E.
Le client n'a pas laissé de commentaire.Joseph F.
Initially I made a reservation at the Uhaul store on Opelika Road in Auburn AL. I went in at the date and time I reserved the Uhaul for. The two employees neither of which were wearing masks were extremely rude and told me my reservation was cancelled. I got sent in circles to other stores. Finally to Sun Self storage where the two ladies were very polite and willing to help. I will never make a reservation at a Uhaul store EVER againGeorge E.
no contact drop offRobert G.
Le client n'a pas laissé de commentaire.Charlene C.
Very conveniently located. Parking the truck was easy, utilized online checkout. Fast and efficient. Would recommend.August S.
Le client n'a pas laissé de commentaire.Lance H.
Sweet team that made sure we had everything before we headed outNikoli S.
I made the reservation about 10 days prior to my move. I thought my rental would be through the main Auburn location on Opelika Rd. which is open seven days a week so I could make an in-person return. I was not informed of the change in location until I had arrived at the Opelika Rd. location and was told to go to Sun Self Storage. This is not an issue with Sun Self Storage, but rather with U-Haul corporate. While I was quite satisfied with the equipment and people I directly dealt with for this rental, I was very frustrated and disappointed to not be able to use my preferred location and to not be informed of the change in advance.chris P.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.Billy W.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Michael H.
The price per mile is just too expensive. Because of that, Uhaul is always my last resort. However, every location from which I've rented had friendly staff and the trucks were in good condition. If you all could just have better prices per mile, your customers would be much happier.Tabbitha T.
Le client n'a pas laissé de commentaire.Lou G.
Everything was satisfactory for my family no need for improvementBernica D.
Le client n'a pas laissé de commentaire.Jake S.
Le client n'a pas laissé de commentaire.Jerome L.
there was supposed to be a uhaul drop box for my key and there wasnt one on site. i had to call uhaul to try to get another key drop location and we ended up having to force it into the mail slot.Kelly L.
Le client n'a pas laissé de commentaire.Dalton S.
Le client n'a pas laissé de commentaire.Doug S.
Location didn't have a labeled key drop box for returning keys after hours. Had to call customer service to have them make a note on file that I was putting the keys in the only box I could find. It didn't appear to be for keys but it locked so we placed them there. Location needs a labeled key box.Travis W.
Le client n'a pas laissé de commentaire.Stephen S.
Valerie excellentRT T.
incredible customer serviceJeffrey C.
Le client n'a pas laissé de commentaire.Penny J.
double reserved 15' truck. No keys. Long weight. Employee worked hard though and was professional and accomydatedMary S.
Le client n'a pas laissé de commentaire.Anna S.
Le client n'a pas laissé de commentaire.dana M.
nothing...it was more awesome!!!!Scott S.
Great experience!Cameron K.
Wrong sized truck that caused too many problems at destination. Requested 15 ft truck and was told only a 26ft was available. Requested a dolly but none available. Extremely disappointing, but I have Penske to choose next time!tom B.
Le client n'a pas laissé de commentaire.Edward F.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.MIKE W.
Le client n'a pas laissé de commentaire.Keith W.
Le client n'a pas laissé de commentaire.ANDREW H.
We were in need of a dolly to transport boxes/furniture etc. and there were none available at that location. The rental agent said that that was a common issue with customers renting their trucks/trailers at that site.Cheryl C.
Need better drop off parkingReginald F.
Le client n'a pas laissé de commentaire.J D W.
Le client n'a pas laissé de commentaire.Meg B.
Le client n'a pas laissé de commentaire.Teresa C.
Le client n'a pas laissé de commentaire.Ameen H.
Before choosing a drop off location, please verify that the location accepts trucks. We arrived at the designated drop off location and it no longer existed. The gentleman inside said they don't rent or receive Uhaul trucks anymore. We went to the next closet location and returned the truck there.michelle O.
Sun storage staff made my move go great staff very professional even gave our family water when we needed thanks for the caring and great customer serviceLATonya J.
Le client n'a pas laissé de commentaire.Christopher R.
Sun Moving was great! Uhaul reservations and allocation of trucks is a joke. Our reservation was at 9 AM when we made it, Uhaul changed it without notice to 12:30. Uhaul also changed it from a 10' truck to an 15â€ truck. Your reservation and allocation system is poor. I will only use Uhaul as a last resort. I'd pay more not to use Uhaul.Ian W.
Dropped off after duty hoursherivan F.
Le client n'a pas laissé de commentaire.Ron D.