Le client n'a pas laissé de commentaire.Carolyn M.
Customer Reviews for Sun Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Opelika, AL 36804
(E Of I-85)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Return of truck was done remotely.Ginger F.
I was overwhelmed by the price. I booked my reservations in valley and was emailed a reservations to pick up in opelika. I paid 150 $for a 19,99 $ truck rental. I should have just got a bigger truck that my stuff actually fit in if I had to pat that much or rented it for more days.Tinila M.
Le client n'a pas laissé de commentaire.Joyce D.
Le client n'a pas laissé de commentaire.Tammy R.
Le client n'a pas laissé de commentaire.Rachael R.
Le client n'a pas laissé de commentaire.Valerie L.
Your truck share 24/7 sucks. It was supposed to be easy, but it wasn't. Your customer service reps were rude when I called for help. I don't plan to ever rent from uhaul again.Ellen S.
The young lady at the store was courteous and helpful. But, overall, the so-called "automated" check-in protocol was vastly overly complicated with essentially zero ability for the store attendant to override and complete a manual check-in. Too bad.Mike M.
Spilled liquids dried on floor. Dash and everything was dirty.THOMAS A.
My comment is not about the location. The location was good and the lady at that location is the only way we got help to get the truck. We stayed on hold, on the phone with UHaul siting in our car for over an hour without being able to get the online checkin process resolved. It was frustrating sitting there right beside the truck that was ready for us and we couldn't even get the keys because of an online issue. We finally gave up and went back inside and begged the lady to help us. She said she could get in trouble for helping us do it (meaning us not going through the online process) but we should not have been on hold for an hour waiting on the Uhaul App to work. I hope the lady has no repercussions for helping us as she was the only way we were able to get the keys. If you want a suggestion - let the UHaul offices help the customers when the App does not work properly. We have always used the UHaul brand. The is the 2nd time we have had issues with the online method.Neal J.
The gentleman who helped me was very friendly and helpful.Barbara B.
Le client n'a pas laissé de commentaire.Rajen S.
Le client n'a pas laissé de commentaire.Brooke K.
The vehicle was not clean in the box or in the cab. We did not do a walk around on the vehicle. And it was not full of gas, though they said it was. The lady at the desk was very nice and was very helpful. The location smelled of cigarette smoke.Frank O.
Le client n'a pas laissé de commentaire.Kimberly W.
Very efficient, swift, hassle-free service...very pleased!!Altwune L.
Vehicle smelled like an old barEric H.
Quick and easy rental with excellent serviceLee G.
Le client n'a pas laissé de commentaire.MELVIN W.
Le client n'a pas laissé de commentaire.MELVIN W.
Le client n'a pas laissé de commentaire.DONALD T.
Le client n'a pas laissé de commentaire.Corene M.
If think ok good sevice.Shawn K.
I was charged for fuel, when I left the gas hand exactly the way it was found. I have pictures to prove it. Also, Uhaul changed my reservation location the day before pick-up which caused me to go 25 miles (at 0,99 a mile!) more than originally anticipated.Jerraco J.
Le client n'a pas laissé de commentaire.Garvin E.
Excellent service. In and out quickly.chris M.
Nothing should change , !! The staff was great and made it easy !!Laura R.
Le client n'a pas laissé de commentaire.Alton J.
Le client n'a pas laissé de commentaire.ALEISHA B.
Le client n'a pas laissé de commentaire.lawander W.
Le client n'a pas laissé de commentaire.June M.
Le client n'a pas laissé de commentaire.Terry S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Ayanna S.
Le client n'a pas laissé de commentaire.Dan G.
Great location and great service :)James H.
Fast and efficient. Minor issue of having enough pads on hand. I would use them again.William S.
Le client n'a pas laissé de commentaire.Theresa S.
1.Uhaul overbooked and when it was time for me to moved,they didn't have a truck available. 2.I didn't get and apology or anything. 3.I reserved a vehicle to be picked up near me and had to pay for 30 extra mileage that I didn't need. Wouldn't recommend this company anymore.Quinder F.
Very nice Ladyray H.
Le client n'a pas laissé de commentaire.Cranford S.
Le client n'a pas laissé de commentaire.Shae C.
Le client n'a pas laissé de commentaire.Christopher M.
All personnel were very friendly and professional. Will use these locations on future and recommend to family and friends. Personnel to be commended are Hayley, David and Nancy.Pam Z.
Perfect as is.....William S.
Very excellent service from this rental place in Opelika AL. Courteous. Clean truck and furniture pads we rented were also clean. No problems with this rental location and they were most efficient....! Merci.jared K.
Le client n'a pas laissé de commentaire.Kyle K.
The locations were fine, the equipment SUCKED!!!!! Why didn't you ask me about my overall experience? Oh, I know... because YOU know it SUCKED!!!!Peter A.
Le client n'a pas laissé de commentaire.JEANETTE P.
Le client n'a pas laissé de commentaire.Asia T.
The truck was a life saver on moving. One truck load and we was through moving.Nancy C.
I had to change my reservation from 10 to 2. so when I picked up vehicle the individual said it needed to be returned at 10, I thought I had the vehicle for 24 hrs. the reservation system booked a vehicle 22 miles from where I needed it, when there other places closerellis D.
Super courteous and helpful agent, David! Make sure agents have good personality and are not rude.barbara A.
Le client n'a pas laissé de commentaire.AARON K.
Agent had excellent customer service...LISA M.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Yakeena G.
Cigarette ashes in cab. Not necessarily about this center, uHAUL has not honored the 50 $for not at a close pick up point nor did they adjust miles to allow for further ride.John C.
Numerous complaints with this. First, this was not the location I selected (preferred/confirmed location) to pick the truck up at. I was directed to eventual pick up location some 20+ miles away. This combined with a blotched trailer pickup (Order # 28351752) makes me not want to deal with U-Haul again.Johnie K.
Le client n'a pas laissé de commentaire.Carolyn M.
The customer service rep was excellentToni B.
Very nice attendant - she worked fast to get me in and out.Tom G.
CSR in store was very professional and friendly.SHERIE J.
Le client n'a pas laissé de commentaire.sphanie M.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.Marie W.
Awful customer service. She called me 2 times in less than an hour. Won't be going back there ever!CECILE M.
Le client n'a pas laissé de commentaire.Antione H.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.LISA T.
The employee that took our return was extremely rude. He charged us for gas when we showed him the receipt where we just filled it up. He was a smart ass! I guess when you add a 10 $charge to all the rentals you end up making a descent amount of money. I will not be using uhaul again, I can choose budget, hertz or penske and not have to argue when I return a vehicle if the gas gauge is not past full. The clerk was very rude, pompous, arrogant and downright ridiculous. Great pickup location, great truck, aweful return!!!!TIM R.
Le client n'a pas laissé de commentaire.DEMETRIUS M.
I reserved my u haul 3 weeks in advance. One day before the rental date someone from dispatch called and said they would not be able to fulfill the reservation. I won't be doing business with u haul again!!JOE P.
Le client n'a pas laissé de commentaire.REBECCA B.
I had a truck reserved and when I got to the location on my reservation the truck was not there. I had to drive 15+ miles out of the way to pick it up and drop it back off (mileage that I was charged for) AND I also reserved a furniture mover and hand truck, but was only supplied with the hand truck. Worst uhaul rental experience I have ever had and I have rented a lot of trucks.MARSHALL W.
I did an after hours drop off so didn't have any contact with personnel until the day after & that was on the phone. The location was very nice & well kept. The only thing I didn't like was they have a very small lot to park your returned rental..KIM H.
Le client n'a pas laissé de commentaire.JENNIFER E.
Le client n'a pas laissé de commentaire.GUKHOE H.
Le client n'a pas laissé de commentaire.Elisha L.
Le client n'a pas laissé de commentaire.Stacey N.
Have storage for your free coupon. Not sorry were full TS. Coupon wast of time.RANDALL W.
Le client n'a pas laissé de commentaire.YNETTA J.
Le client n'a pas laissé de commentaire.LINDA M.
Problem with signal switchPERRY B.
Too expensive!! 29,95 $ to rent, 0,89 a mile and you have to refill the tank. I have never had to pay that much to rent a truck anywhere else and the service person I talked to after the rental was charged wasn't very friendly.gloria S.
Le client n'a pas laissé de commentaire.NADINE P.
Le client n'a pas laissé de commentaire.KEVIN H.
The lady at the desk was a very busy yet absolutely friendly and took very good care of our needs! I have rented from this location before on short notice yet they were still very friendly and professional! !WILLIAM B.
Very pleasant experience.LINDA M.
Lee was fantastic!CHRISTY T.
I was sent to this location which was not where I had reserved. 16 mile drive. 26 foot when I reserved 17foot. No knowledge of my original reservation. Overcharged by more than 100 $and frustrating trying to resolve as I just got passed from one person to another. Finally reached a resolution but only because I was tired of dealing with you. Very unsatisfied. Not sun storage's fault, just poor corporate organization.ANNETTE M.
Location was excellent! Uhaul was horrible! Will not recommend, terrible experience!! We were two days late getting truck, nobody at 800 number cared that we paid movers. They moved our reservation over an hour from where it was needed. Only small discount given, Hardly enough for the headache! This location was so kind and caring, she moved our reservation back after we'd already sat there 2 hours on the second day of being delayed. She was the only reason we stayed with Uhaul that day!KURT L.
Le client n'a pas laissé de commentaire.MARK D.
The truck was clean at pickup, but we only rode a few miles down the road and the truck started backfiring and acting like it was about to break down. They sent someone out for roadside assistance before we left. He did nothing and said he couldn't see anything wrong. It was a rough ride from Georgia to Florida. It was bad the whole ride down.CRYSTAL H.
Le client n'a pas laissé de commentaire.Delvin W.
Le client n'a pas laissé de commentaire.CANDIE S.
Use this location often. They are always helpfulPATRICIA R.