Évaluations des clients Sunbury Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sunbury Ace Hardware

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MARK A. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Excellent and timely service. This is my third experience with this ACE Hardware location and they are consistently great.

Bruce S. le

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Le client n'a pas laissé de commentaire.

Melvin A. le

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Le client n'a pas laissé de commentaire.

Blaine E. le

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Le client n'a pas laissé de commentaire.

Margo M. le

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This has nothing to do with the service or the assistance I received, any type of customer interaction was excellent professional and wonderful to work with. The only trouble I had was being a small woman and not very tall - 4’11 I drove the truck. However the ride, maneuverability and smooth handling was perfect. The challenge was the side mirrors were not very easy to adjust or make changes to given the truck type and style. Loved working with Uhaul and had a great experience

Greg S. le

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Eric was awesome. We were given a different drop off location that was much further away. He made a couple of phone calls and changed to his Ace Hardware location. I have been in this store twice and people have gone above and beyond to help me. Thanks.

Amanda R. le

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Great Customer Service. Very helpful.

Michael G. le

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lady didn't have a clue about the missing items from the truck

JEFF H. le

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Le client n'a pas laissé de commentaire.

Randy L. le

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Le client n'a pas laissé de commentaire.

Chris O. le

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Le client n'a pas laissé de commentaire.

Allen H. le

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Le client n'a pas laissé de commentaire.

Abbey D. le

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Le client n'a pas laissé de commentaire.

Patricia W. le

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The pick up location was great, which is more than I can say for the U-Haul company. I reserved a truck a full week in advance and even after checking multiple times, was unable to get the size of truck requested. I was upgraded to a bigger truck which I would have preferred not to have. I was told that the price would be adjusted down to the 15 ft rate, which is the size of truck I originally reserved, yet at the end of the paperwork U-Haul attempted to charge me full price for the upgrade. Over all I found this company inflexible, uncooperative, and not customer friendly. I car no ideas renting a truck from this company would be so difficult. I would recommend using another compsny such as Penske....Ace Hardwate, however, was great....very helpful and tried to deal with a company that couldn’t have cared less about my needs....

Mike J. le

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Le client n'a pas laissé de commentaire.

Matt B. le

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Le client n'a pas laissé de commentaire.

Orson G. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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Everything was great

Brian W. le

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Nothing

Rose B. le

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Everything was great & the people were very friendly.

Richard B. le

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I never get the equipment I order, dolly, blankets, etc.

Johnna H. le

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Reserving and picking up was quick and the staff was very friendly.

Brian R. le

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Make sure the van is clean , doesn’t have so many mechanical issues. Thanks

Nathaniel D. le

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Le client n'a pas laissé de commentaire.

Mike G. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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I asked for a dolly. I didn’t get it.... I asked for blankets. I didn’t get them... I asked for a furniture dolly... I didn’t get it... More pore children had to Cary everything by hand. You guys are a bunch of meanies.

Dan H. le

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great

Dan H. le

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Le client n'a pas laissé de commentaire.

DANIEL B. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

BRIAN H. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Always helpful. Will always use this location for rental/return.

Mary P. le

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Le client n'a pas laissé de commentaire.

James G. le

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Easy in, easy out. Could not have been happier.

John R. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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I am so disappointed in my experience. First I requested a pickup truck and ended up with a 15-foot box truck. Granted it was at the same cost but the fuel mileage definitely isn't the same. Second you're listed rates of 19.99 is extremely bogus because by the time you tack on Mileage Plus Fuel the actual rate for my rental was over $100. I was expecting perhaps maybe 30.00 including fuel but I didn't realize I would be double dipped with mileage Plus Fuel. Maybe take the model from rental car companies charge a flat rate and the customer is expected to refill the tank. What I find so disappointing is all I was doing was picking up a dryer at a Lowe's store Who provided delivery for $69. I thought the U-Haul Route would be a better option I just never expected my total bill to be $118.44 because I drove 67.9 miles and then $38 added on for fuel extremely disappointing

Mark P. le

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We were very pleased that Ace Hardware had a 20 ft. u-haul truck available. Eric, at Ace, was very helpful and made the experience positive. He spent time with us to make sure that we were well prepared to drive the truck.

Randy C. le

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Le client n'a pas laissé de commentaire.

Dan H. le

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great place to rent a uhaul

Deanna P. le

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Le client n'a pas laissé de commentaire.

Colleen R. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Greg M. le

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Took a long time to check out and person who checked truck back in was not very friendly. Location has very limited range of equipment.

amanda S. le

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Le client n'a pas laissé de commentaire.

john D. le

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The team at Ace Hardware in Sunbury, Ohio was very courteous, considerate, and efficient when I returned the truck to them. However, Ace Hardware had to contact a local Uhaul "traffic control point" to accept my truck. The Ace Hardware team was insistent on assuring that I would not be double charged for an unauthorized drop off. Again, it was my understanding that a Uhaul customer could drop the equipment at any Uhaul dealer. For some reason, it seems that Uhaul wants to make it difficult to rent and drop off a truck!!

Cynthia W. le

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Le client n'a pas laissé de commentaire.

Husam N. le

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Great service

Debra R. le

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Le client n'a pas laissé de commentaire.

JANELLE W. le

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Le client n'a pas laissé de commentaire.

mark A. le

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Greg was very helpful in accommodating my needs when I rented the truck. More associates like him are needed.

Dan H. le

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Le client n'a pas laissé de commentaire.

Joshua B. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

James K. le

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Good transportation

robert C. le

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Lower the cost per mile , since the customer also has to refill the fuel , the cost to me took a huge bite out of my finances over$180 for 24 hours that is too costly

Dave D. le

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Agent I worked with to sign up was very friendly and efficient

Rhonda M. le

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Le client n'a pas laissé de commentaire.

Marsha L. le

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Le client n'a pas laissé de commentaire.

CARLOS H. le

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Le client n'a pas laissé de commentaire.

Helen P. le

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Le client n'a pas laissé de commentaire.

JEFF S. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Rebecca T. le

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The rental employees were very accommodating, efficient and patient as the bad weather required altering our pick up and return of the truck.

Abigail G. le

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Le client n'a pas laissé de commentaire.

daniel S. le

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The location is not the problem I had to wait over twenty minutes outside with a zero temp while wiring with a horrible experience to self checkout. I clicked on a button that said 'lean more' instead I was immediately told I was signed up for self checkout with no instructions and no way to cancel. Worse I showed up and logged on and what a HORRIBLE Experience, nothing like twenty minutes in zero waiting occasionally being asked question after question, take picture do this, wait, wait some more, then go inside anyway and wait in line and have them take another 30 minutes as no on has any idea what self checkout is, they ignore the message on the phone and wont give key, make me e fill out all I'll info again, which doesn't work as sysem has already checked me out, I'm waiting to be charged multiple times. Contnues when 50 minutes after I first arrive they go out to van and star it and say have a nice day, except I ge in and gas is 5/8 full, the app says 100% full, the whole reason they came out, so go in again. Not happy with location, mostly furious at a forced self checkin experience that kept me outside for twent plus minutes. Ive rented multiple times from this location, I'm done with uhaul, the people behind self checkout should be left ouside with no coat for a few days as punishment in zero temps. Fix your link that says find out more, so no one else is forced into this horrible horrible horrible experience.

Megan H. le

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Le client n'a pas laissé de commentaire.

James S. le

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Easy drop off. After hours.

Mandie M. le

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Le client n'a pas laissé de commentaire.

PALMER M. le

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I rented three Penske 16' trucks in the last 4 months and they were .79 per mile. Your van was .99 per mile. A little much I think

SUSAN T. le

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I went in hoping that they'd have what I needed and they did! They were very nice and explained things clearly.

Matthew R. le

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Le client n'a pas laissé de commentaire.

PHILIP G. le

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we needed a clean small truck to move a small amount. Nice. Thanks U Haul and Ace hardware.

David J. le

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This is the 2nd time we have rented a U-Haul from this location. All around good experience. We will rent from them again. Thank you!

david B. le

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Le client n'a pas laissé de commentaire.

JEN F. le

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Le client n'a pas laissé de commentaire.

MARCI B. le

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Le client n'a pas laissé de commentaire.

Joseph V. le

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Stop putting that rental is $19.95 a day on the side of vehicle - SO unrealistic thinking only $40 for the weekend then finding out about the cost per mile. Only went from one side of city to the other and total was $165!!! That's too much like false advertising!! Facility and vehicle were great - sticker shock of total price was horrible!!!

Mike G. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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The people were great. Your check in/out system runs too slow and is in bad need of an upgrade.

KELLEY M. le

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Le client n'a pas laissé de commentaire.

Jason D. le

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I have rented uhaul equipment on many many occasions from various locations across the columbus area,and this location/ace hardware/Sunbury,Ohio was by far the least painless regarding "check-in" " check-out" process..good job Sunbury ace associates

FRANK T. le

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Le client n'a pas laissé de commentaire.

Cheryl K. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

JEREMY B. le

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Being able to rent this made our move so much easier.

Kelley M. le

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Great customer service! Friendly & helpful-I will rent from Ace hardware Sunbury again for sure!

Gregory F. le

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I signed up for quick pick up and entered all my information online l, but it took about 30 minutes because they had problems with the uhall site.

Donald C. le

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Please keep up the great job.

Barry H B. le

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Le client n'a pas laissé de commentaire.

Gretchen W. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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I've used Sunbury ACE Hardware several times over the years and they have been great each time. I could not ask for any improvements in their U-Haul dept.

Jerry S. le

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Le client n'a pas laissé de commentaire.

Justin W. le

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I booked the 15' truck with a note to upgrade if available. Seeing the 20' truck on the lot, the attendant said it was reserved. Using the 15' truck took 4 trips past the Ace Hardware as the 20' stayed on their lot. I asked for a call if it became available, and no call received. Upon turning in the 15' at the end of the day, the next attendant told me the 20' truck was NOT reserved and we could have used it! He said there was a 20' truck reserved, and that it was not the one I saw as it sat there all day. I had prepared a month in advance, called national and regional offices to attempt to secure a 26' truck, for which I was told they are reserved for one-way moves and I can only check the day prior to see if one is available for local moves. Each week I called and received the same answer as I watched the 26' trucks disappear. So the first attendant told me he had never heard such a thing in all his years working with U-Haul. I am disheartened and confused. The 15' truck had a pack of cigarettes left on the front seat, which for a non-smoker, it wasn't considered a find. I'm not happy with the customer service I received and the confusing information regarding truck availability and reservations. I'm very unhappy about the first attendant's inability to figure out to rent me the 20' truck after I made it clear and physically pointed it out to him. I would avoid renting U-Haul, renting U-Haul from Ace Hardware in Sunbury, and shopping at Ace Hardware in Sunbury in the future.

Dale W. le

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Le client n'a pas laissé de commentaire.

Mike N. le

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Le client n'a pas laissé de commentaire.

CECILIA B. le

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The condition of the vehicle was overall ok but when the door was opened to check the mileage I nearly got sick...I do not smoke and tge smell makes me very nauseous. ..it reeked of cigarette smoke. ..I asked the woman who was checking the mileage if they could do something about it and sshe checked in the store. She came out a few minutes later went to her car and got a bottle of freshener. ..they wouldn't even give her anything to use. ..What kind of store is that? I thanked her but am very upset with how the store treated her as well as I!

sherdin S. le

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Le client n'a pas laissé de commentaire.

jANICE T. le

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We had a very good experience - truck was ready and waiting on us. Return was quick and easy. Would definitely use this location again.