Everything was great except the app. I wanted to return my truck after hours but the app refused to accept my photo, so now I have to return my truck tomorrow morning. If you have "24/7" as a big selling point for your rental vehicles, your app should probably work a little better... ESPECIALLY if it costs your customers an extra 20 $the following day cuz you get charged a "convenience fee". Other than that though, the equipment was in pristine condition and the people who helped me at the counter when I picked up the vehicle were great.Joshua M.
Customer Reviews for Sunny Jims Candy Ranch
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Loveland, CO 80538
(on highway 34 just outside Loveland look for Yellow sign)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Sean Q.
Le client n'a pas laissé de commentaire.Daniel M.
Staff was nice. Uhaul app let me book mobile for an 8 am pickup. When I got there location did not open until 9 and mobile pickup was unavailable.Daniel B.
They didn't believe we had a reservation fully completed and paid for and that dragged out the check-out process. One of the employees was simply rude, and while the other was nice, she forgot to include some of the items we purchased.Robert G.
I've rented from uhaul 4 times in the last several years. Two of those times I was given a larger truck, which made it incredibly difficult to maneuver in the places I was going. Customer service was very unhelpful and slower than a stampede of turtles crawling uphill in peanut butter. It shouldn't be that difficult to get the truck you reserved, there's reasons why people chose the size they want, uhaul needs to figure it out.Jason D.
Le client n'a pas laissé de commentaire.Sarah N.
Le client n'a pas laissé de commentaire.Tyler G.
In all the times I've moved during my adult life, all of my experiences renting from U-Haul have been really good, but this time was truly unique and special. Ida was just fantastic to deal with--very thoughtful and kind. It would be difficult to compare it a "sales experience," because that's not what this felt like at all. It was more like dealing with a friend or a neighbor. I would highly recommend going to her, if for no other reason than her kind-hearted nature and the fact that she runs her rentals out of a candy shop!Shean N.
Le client n'a pas laissé de commentaire.Stella C.
Le client n'a pas laissé de commentaire.Oscar G.
Well for one, when one reserved a truck, dont engine it away to an other Customer, I had to go to an other city and still there was no truck, in which I lost a day, with a really bad storm coming in, in turn it took four day to get where I was moving to it should have been only one day, when the day comes, that I'll need to rent an other truck, I'll be looking in to an other company, I dont like making bad statements of any company,. CEO, of ISA, Mr. Randy Bridger.RANDY B.
Le client n'a pas laissé de commentaire.Christopher H.
The step van was ready to go and I was late so I got a call to confirm my appointment and she was very nice when I explained that all my help was running late. The pickup was done quickly but don't bring the kids because it is also a really great candy store. It was a little hard getting out of the parking lot on a Saturday with the traffic on 34.JAMES G.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.Annette M.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.Frank S.
No because there were over fifty dollars in extra charges that were a surprise to me. Why could t I have been told about that before I rented?Shawna H.
Le client n'a pas laissé de commentaire.JOhn R.
Le client n'a pas laissé de commentaire.Brenda S.
Le client n'a pas laissé de commentaire.Randall H.
Owner was very nice. Strap on transport was stuck. Had to drive to another location to get another transport. Added a day, but didn't need it. Would have preferred some free gas since I had to drive out of my way to get there, then drive to another location, then back to load my car, then drive from there. That added about 50 miles and 3 hours to my trip.John G.
I will always be a return customerjoseph B.
Le client n'a pas laissé de commentaire.Penny C.
Le client n'a pas laissé de commentaire.Amy W.
My reservation was 1,5 hrs late. Your website says if the res is late Uhaul will give me 50 $. How do I go about getting that 50 $??Chad R.
One trailer offered had almost bald tires, we chose the other with better tires as we were going cross country. The owner checked the lights on the trailer and said they all worked even though I could not tell if they were on or not. The tail lights were not working the whole trip.Robert P.
With the quick turn around they were unable to clean the windshield and that's OK but it was a bug splattered mess. Not a problem because I know how to clean the windshield but the staff could not have been kinder more courteous polite and friendly and that's why I went back to rent from them again.chris P.
Le client n'a pas laissé de commentaire.Nicholas R.
Throw in a chocolate!Sharon K.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.Albert B.
The process was very easy and was close to my house. Will rent from here again.Cynthia S.
Le client n'a pas laissé de commentaire.Jeremy W.
The truck wasn't very clean. But the woman working here was AMAZING! So helpful!Melissa C.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Ron K.
Le client n'a pas laissé de commentaire.Elizabeth W.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Elizabeth M.
Pro gun signs throughout store made for an uncomfortable waiting experience. â€œ We don't call 911â€ posted at least 10 times.Angela J.
Nice ownerCandy B.
Le client n'a pas laissé de commentaire.jeff R.
The employee was very cheerful and willing to do whatever it takes to make the return of the truck pleasentMark C.
My experience with this rental was excellent. The lady at Sunny Jims Candy Ranch was both friendly and competent. She handled both the pickup and return expeditiously. The truck was new and clean. I would recommend U-Haul at this location to anyone.Roger L.
Le client n'a pas laissé de commentaire.Dale H.
When I arrived with my 20' truck and auto transport there was only one person there. She asked me to back to AT up to an area of the location and take off the AT myself. She then commented that I needed to fold up all the furniture pads up myself and them take them upstairs to a room and bag them for her. I informed her that I used to work for a company that rented U-Haul equipment and that the customer should not be responsible for this. I told her she needed to do it and she said, "I dont know how". She then said her mother was coming and that she could do it. I told her that expecting the customer to unhook equipment and put away pads was not acceptable She said ok and that it would get taken care if later. I then left quite annoyed with that experience.Barry T.
Le client n'a pas laissé de commentaire.Debbie B.
Le client n'a pas laissé de commentaire.Jon K.
Friendly service. Would recommend.Bridget B.
The owner was very polite and courteous. I will always use Sunny Jims for my uhauls.Nathan L.
Le client n'a pas laissé de commentaire.Kari B.
Le client n'a pas laissé de commentaire.kari B.
The truck had a check engine light on when we picked it up. I was told by the local rep. that it was no big deal and she verified this with the regional manager. When I got two miles down the road we found that the air conditioning wasn't working. Called Roadside and they "fixed" the truck by recharging the air conditioning and stating the check engine light was not big deal. Big picture - the truck broke down two days later in Georgia and the air conditioning didn't work. Who sends out a truck with 127 000 miles on a 2000 mile move? Worst experience I have ever had with Uhaul.Daniel N.
Le client n'a pas laissé de commentaire.karla R.
Great service and friendly. Don't change a thing!ronald H.
Le client n'a pas laissé de commentaire.Tomas P.
Was charged an extra day for no reason. Filed a complaint and still haven't received a refund. Avoid at all possibilitiesMiriam Nallely A.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Jason H.
Check the tires, transmissions , engineAntoniya S.
Excellent service. Thank you JohnJohn H.
Added extra charges and just went ahead and charged my card without asking any questions. I had to call and fix it myself, now I have to wait for my refund.Makenzie W.
Le client n'a pas laissé de commentaire.jeffery F.
Le client n'a pas laissé de commentaire.James E.
People were very friendly and easy to talk to. Should also definitely check out their delicious fudge!ANGELICA M.
Keep doing what your doingtammie H.
Deliver what is assured at reservation time.stephen H.
Well because your Uhaul location in Loveland off of 14st SE wouldn't accommodate me when I was maybe just a small chance I wasent going to make the 4:00pm closing time I was told they absolutely wouldn't wait for me an to go to different location so I had to go clear out to the store out of town I will never rent from Uhaul agen turns out I wouldn't of been late well thanks to the 14st SE Uhaul youve lost a customer for life!daryon K.
Le client n'a pas laissé de commentaire.Cliff R.
Le client n'a pas laissé de commentaire.ray M.
Way out of my way to use for drop off, a location just north of my home would have been more convenient. Cliff at Sunny's was very accomodating, though he didn't know how to input the new paperwork on the computer.JOE W.
Thank you the service was Excellent. JohnJohn H.
The owner made me load and unload the dolly and furnitures pads, after she parked it in a field of knee high weeds and a foot from a 10 foot tall fence. She also charged me extra for mileage and refused to take it off, even though I had to pick up the truck in the town I was moving to instead of the town I was moving from. I need the extra mileage reimbursed to my credit card ASAP.Zachary C.
Le client n'a pas laissé de commentaire.Cameron U.
Le client n'a pas laissé de commentaire.Randy K.
My car had its steering where locked and clueless me called the Toyota dealer in Loveland for help. They blew me off. The Candy staff gave me a cold bottle of water and together we figured it out. Thanks to their help, I didn't cry much and the process of removing the car from the harness was successful completedJo Anne T.
The site itself was laden with extremely political and religious iconography and warnings about the 2nd amendment, which made it a very uncomfortable place to be. But beyond that, even though we were the only customers, the person working informed us that a lot of the time their computer doesn't work correctly for the rentals. It took us 30 minutes (again, we were the ONLY people there) from the time he started the paperwork to the time we were actually able to complete the paperwork and leave. It has never taken that long at a uhaul rental location before. I will not be returning to this location at all. I was extremely uncomfortable and the poor computer made the process much longer than it should have.Laura A.
We did after hours drop off and called the next morning to make sure everything was fine. Great customer service - send me a text message to confirm after speaking with me on the phone.Elizabeth R.
Thank you very much for all the help!Jeffrey O.
Only dropped the truck off.Jacek M.
Le client n'a pas laissé de commentaire.CHRISTI L.
Le client n'a pas laissé de commentaire.Christi L.
Le client n'a pas laissé de commentaire.Bonnie M.
I did not get my 40 $credit that u-haul offered mefelix T.
I loved the candy ranch! But the passenger door on the truck was difficult to close. I looked carefully at it but nothing was obvious. It stayed closed with a good slam. The trailer had two bald tires. One had zero tread. Frank at the Boulder Broadway location saved the trip with a replacement trailer.ROBERT C.
The people there were extremely helpful and pleasant.Larry A.
No internet to complete drop off process through app.Tyler H.
Fix your system. Wouldn't let me rent a trailer to pull a 1930 chevy. I had to lie and say I was hauling something else just to get the stupid trailer. It fit fine, btw. At least give an option to override that you don't think it will work. Not everyone you rent to is a complete idiot.terry Z.
Service was friendly but slow.Lindsay B.
We did not book our Uhaul to be picked up there. Uhaul changed our original booking last minute and is now charging us an overage fee.Collin M.
Le client n'a pas laissé de commentaire.GARY S.
Documentation was not correct when I checked out the vehicle. It indicated 15/16 of a gallon but really had 5/16. I returned it with the same amount of gas and they told me it needed to be filled to 15/16. I added 30 gallons at 2,65/gal -79,50 $ for driving 14 miles. 14 miles divided by 30 gallons equals 0,46mpg! This is ridiculous!!!!! I am still very upset about my experience.Benjamin B.
Le client n'a pas laissé de commentaire.Chris S.
The lady who worked the counter was inexperienced and took a long time to receive our trailer with a printer problem. She was very nice and apologetic.Ryan G.
The location to where I end my travel is kinda far... too farLuc S.