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Peggy S.
Customer Reviews for Sunnys Grand Parkway Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful people to do business with! Thank you for the wonderful experience in renting a uhaul. Will definitely recommend.
JENNIFER G.No improvements needed. Exceptional service and kindness!
Zaaron K.Sunny's awesome as always. Highly recommended. Thank you!
KERRY M.Thanks you all
GUILLERMO S. | Expérience généraleGreat lady at the front desk. Very friendly and efficient. They charged me exactly what they had mentioned. I will use them again.
Koorosh V.Friendly and warm customer service.
IBIRONKE A.Best storage facility I've ever used......Very friendly staff!
BOBBY D. | Expérience généraleThe people welcome you with a friendly smile pretty good
narrish m. | Expérience généraleVery nice and friendly but could open earlier Thanks
ROSA A.Heather provided textbook customer service. She represented both UHAUL Corporate and her UHAUL neighborhood business very well! One of the best and most pleasant experiences I have ever had with UHAUL!
CARROLL M.Sunny's storage. Awesome as all ways!
KERRY M.Best customer service I have ever received from a storage unit and from U-Haul. This is my go to place when in need of those services.
raymond b. | Expérience généraleThe STAFF at UHaul was excellent!!!! They welcome me into Texas with love ... My Truck rentals and storage rental experience with UHaul was very professional...I just wanna thank them at the katy Texas UHaul your kindness really help me through my transition you guys Rock !
Hester H. | Expérience généraleThey were amazing. I booked everything same day and she made sure everything was up to part for me even though I booked after hours. I moved to MN and she even made it easy for my movers to move me out and for me to handle everything long distance. She is very thorough and helpful.
LEOSHA B. | Expérience généraleI would definitely store at this location if the need arises again. Easy, secure access and responsive customer service when needed. Merci.
Tammy A. | Expérience généraleTJ Was Awesome
BENJAMIN R.Everything was perfect
Marni L.It's that you charge too much for the mileage, but after that everything is perfect.
Carlos H.I would highly recommend this U-Haul location. They have all your moving needs - trucks, boxes, dollies, blankets and more. Pick up and drop off was efficient and staff is very polite & friendly!! I will definitely rent from here again.
Michell R.Very efficient, easy pickup and return. Truck was functional and just what we needed for the task.
DAVID P.Nothing, they were fantastic!
NATALIE ELIZABET P.Great east service!
Laura F.The guy that was helping me was very knowledgable and helpful.
traci B.The identity vwrificacion process on the phone was a bit slow. But this is not being done by the location. Great service.
Ulises P.Parking is awkward having to share with the storage units; traffic can get congested easily during busy time. But the associate made things very easy for me regardless of the tight space.??
James M.Nothing really the young man at this location is always on top of things and moves quickly to get you processed.
John W.Emphasis on the need to verify return of vehicle on line while still in the vehicle as soon returned. This will help customers not to make the mistake of locking up vehicle before on line verification during after hour return.
chino N.Great customer service by CJ.
BRYAN K.Very nice & polite. Very helpful offer difference help and accessory to help moving better.
Erasmo S.Exelent service.
Joabner M.Excellent customer service.
Morris S.Great service!
javier A.The rental transaction was great! The lady who manages the business was very down to earth, friendly, helpful, sincere, and professional!
Robert C.The couple were very nice and explained the process in detail. The truck was clean and ready to go when I arrived. I was in and our in about 10 minutes. Excellent.
Robert S.Great experience
Christopher D.Fast and very helpful.
Henry B.Scamming customers, I took a picture and submitted that the gas was lower than 7/8 when I picked it up, when I dropped it off it had just below 7/8 again. They charged me 15$ claiming it was over 7/8 when I picked it up and claiming it was only 3/4 when I dropped it off. Rounding up and down in opposite directions when the maximum about of gas it could have varied was 1 gallon. Also i used the truck to travel 2 miles from the pick up and make two trips from one apartment to the storage rental at 1,1 miles each way, 2,2 miles round trip and 4,4 miles total. 4,4 miles plus the 4 miles to and from the pick up come up to 8,4 miles. I paid for 10 miles and they charged me for 38 miles. They also charged a 20 $fee for dropping off after hours even though I arranged the pick up and drop off to be done via the mobile app and was not made aware of any fees. This place makes me never want to rent uhaul again and reflects very poorly on your company. I should have been charged a maximum of 90 $and was instead charged over 150 $.
michael M.CJ was awesome great guy friendly and courteous thank you CJ for a job very well done
Bonnie B.Keep it up!
Michael S.Great job may need to train employees how to use their software. But overall awesome.
john H.Keep rockin
BARRY H.CJ was very friendly and helpful.
LORI D.CJ was very helpful, and provided me timely assistance. He has always been very professional even during stressful situations.
MIke W.The truck was clean and well-maintained and drove smoothly. The U-Haul representative was professional and courteous. I am definitely going to rent from them again. Thank you Sunnys U-Haul
Rosaura A.please check with employees that the truck was dropped off before calling customers . We had a scare for a bit but it was resolved Other than that , our experience with this company was very good ????
Russell S.Fast n easy. Trust me!!
Babajide O.He was a rockstar and compassionate about me having to use an unsafe large truck.
Mollee H.the truck was easy to drive and easy to load.
Norman W.Please make sure the self checkout is working properly. The appliance dolly crank would not lock the strap in place. It had been prevously bent.
Ronnie J.Nothing excellent customer service
Delonda K.Drop off was easy and the lady was very professional. It took less than 5 minutes to check me out.
Corbett T.Keep on with the current stadfing
John W.So helpful. Genuinely the nicest people. I highly recommend this storage facility.
Bonnie W. | RéservationLocation is very friendly and clean. However the truck was dirty and the air conditioning was not working. It was 103 degrees the day I borrowed the truck in Houston for moving.
Elmer V.Above and beyond expectations!
Tracy H.Picked up Truck from Cj..what a pleasant young Man! Was very helpful, accommodating and a great experience! Much better than the last location I used. I would highly recommend Sunny's for Uhaul rental needs. Truck used a little more fuel than I expected but overall it ran good and had plenty of pep for freeway driving! This young man needs to be recognized for his phenomenal customer service! You don't find many like him in he vehicle rental business!
Jerry F.Not Applicable.
Paulo A.Was told that the vehicle was FULL (fuel). Documentation indicated FULL and was pointed out by the representative that I didn't return it FULL, I would be charged 4,00 $ per gallon. I drove the vehicle 48 miles, but pumped 7,24 gallons. If the vehicle is only capable of 6mpg (less than 1000 lbs in the trailer - tow feature was turned off), then clearly there is something wrong with the vehicle. Reality is more likely that I was given a vehicle with a less-than-full tank and the documentation was written in error. It's obvious that this location looks for goodwill (stupidity) gestures from customers. Unlikely to use your shady location again .. but, U-haul isn't one to give a damn about it. It's how they do things. Great job, U-haul.
Troy S.I had reserved on Fry road & you switched me to Sunny's. They were very nice & helpful, but we were in 77095 zip code, so we had to drive an extra 15 miles, both ways. This was way out of our way. We were driving to the loop at 290.
Opal R.I was satisfied with storage facility.
NICHOLAS I. | Expérience généralenice facility
JENNIFER D. | Expérience généraleGreat experience.
KYLE T. | Expérience généraleOn 11/20 I requested extended time till 10pm to empty unit, granted, but at 8:30 it would not allow me access. I phoned the emergency number but no one there could help me. Had to pay more for truck.
MARY G. | Expérience générale