Évaluations des clients Sunoco Auto RepairLLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sunoco Auto RepairLLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Randy R. C. le

Évaluation :

I made a reservation online. When I show up to the place, I saw four 10ft trucks parked. When I walked in the place, the representative stated he had no trucks available for me. I let him know I had an online reservation and he continued to state that the trucks were down for repair, another truck was a 15ft truck (the place only had 10ft trucks), his internet was not working and he has nothing for me. I called Uhaul directly to figure out my next steps and I was told to contact the dispatch manager. I call the dispatch manager, she calls Sunoco Auto Repair LLC (this place) directly. She calls me back and said to proceed to one of the trucks parked in the parking lot at this place and follow the instructions on my phone. I follow the instructions, waited and received my verification and proceeded to pick up the keys inside this place. The doors to this place were locked and if it weren't for a young lady who was about to walk out the door, they may not have opened the door for me. Once inside with my Uhaul verification on hand, the representative was not happy and told me he will not release the truck until he received a phone call from the dispatch manager. I reminded him again I have all my verification on hand and proceeded to show him but he wasn't having it. He had the nerve to tell me to contact the dispatch manager myself and tell her to call him. I call the dispatch manager who in-turn calls this place. Then, he simply gives me the keys. The customer service at this place is horrendous! Even doing all the leg work myself to the point that all they had to do was simply give me the key, he didn't want to do it and made the whole experience beyond frustrating. He had no intention to help me or even make a two minute courtesy phone call to the dispatch manager. This was suppose to be an easy breeze pickup but that was not the case here. One of the most frustrating experiences I've had in quite some time. Not to mention the time this ridiculous experience consumed!

stephen A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hassan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

CARRI B. le

Évaluation :

Le client n'a pas laissé de commentaire.

francis P. le

Évaluation :

Le client n'a pas laissé de commentaire.

John K. le

Évaluation :

Your website is extremely cumbersome. It took 45 minutes to get the truck, even after i ordeded everything on line. The fuel in the truck was not what they said was in it. I took photos and adjusted the fuel and submitted to you. When finished moving i refueled. I was still charged for 4 more gallons of gas for $ 17.00. I want my bill adjusted.

Robert N. le

Évaluation :

The truck leaked, overnight my boxes got wet in the back end of the truck. The check engine light was on for the full two days I had the truck, the mileage and gas gauge readings on the contract for both incorrect. The shop did correct the mileage and the fuel reading so there was no incorrect charges. But I was very disappointed with the overall quality of the vehicle.

brenda S. le

Évaluation :

Le client n'a pas laissé de commentaire.

trisha M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul S. le

Évaluation :

This Sunoco location at state and snow could Not rent out the truck I reserved on line. Had to go to the actual U haul location at snow and stumph road to get the rental. Then when I returned they could not enter the truck as returned and as of Monday after Sat rental still have not confirmed that truck was returned . In my opinion this location should not be used for uhaul rentals . Do yourself a favor and go direct to the nearest uhaul

andrako M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Educate u haul employees on what they are doing.

LAURA F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark H. le

Évaluation :

Make website easier to use. Fix the loose steering in the truck, too much play in steering wheel.

Steven H. le

Évaluation :

Truck was very bouncy and hurt my back. I did not take the truck above 40 mph and I think it needs new shocks. The lady who initially set me up was great but the guy at the counter when I dropped the truck off had terrible customer service. As i walked in with my 10 year old neice he was cussing and carrying on. When i asked for my total he said that it was $650 jockingly and that I would get an email. I love uhaul but this location could use some customer service training. I will continue to go to the traditional stand alone uhaul facilities as I always have good experiences with them.

Vivian J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kyle R. le

Évaluation :

Store was late to open. Numerous costumers waiting for over a half hour! Was charged for mileage I did not put on! Rude customer service. Over charged

daniel H. le

Évaluation :

A little over priced.

CRAIG B. le

Évaluation :

Terrific service from this location!

linda C. le

Évaluation :

Need to clean equipment better

Jessica G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey O. le

Évaluation :

Nothing

Dennis D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roy R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Corrine S. le

Évaluation :

The location was convenience to my home. I fueled the truck right at the same location when I returned, and quicker when handling paperwork. So happy for the quick & easy convenience. Will use again

Amy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas G. le

Évaluation :

Staff is very unfriendly at this location!

Antoine M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tanner A. le

Évaluation :

The Uhaul was a dirty, cigarette ashes and empty bottles inside the cab, but the overall pickup and drop off process was very smooth. I reserved a time and input most of my information online, which i would recommend. This place is also a gas station, so refueling before drop off is very easy and convenient.

Scott A. le

Évaluation :

It took one hour just to put the order in at the location because they couldn't figure out the system. I was not told that I had to replace/pay fuel on top of the $.99 per mile and I was forced to pay for insurance when it was not needed.

Robert D. le

Évaluation :

We told the guy no insurance. When dropped the truck back off we were charged for insurance. The person there couldn’t fix it. She was there when we picked the truck and knew we didn’t request insurance. Not very happy about it.

Matthew D. le

Évaluation :

The clerk who rented me the truck had absolutely no idea how to use a computer. When things did not work, he had me work the computer and keyboard for him.

Donald W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber D. le

Évaluation :

Please ensure proper training for employees on the uhaul system

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

matt G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise T. le

Évaluation :

Cashier was super nice quick quick friendly

Nicholas T. le

Évaluation :

Employees were not well informed on process. I used the mobile option to make this process "easier". When I went to retrieve the keys, I was told they still needed to go through a process to give me my truck. After waiting about 10 minutes, I got the keys to the truck. I was not given paperwork for my rental. When I returned, I was greeted by an employee who was outside smoking. She asked if I had the paperwork and I said no. She said I couldn't get checked in until she found it so we would look together. I waited 10 minutes for her to find part of the paperwork which had my signature on it. The employee had dated the paperwork 1/26 - I picked up my truck on 2/2. We went through a process to check in the truck using an tablet. She made me stay while she went through the process so I could see what she was doing. Overall this location seemed disorganized. It was convenient because it had a gas station connected so I could fill up upon return, however the experience was not what I generally experience from U-Haul. Additionally, the trucks had several damage points indicated on them.

ken M. le

Évaluation :

Seems the computer equipment needs upgrading.

David B. le

Évaluation :

Everything was fine with using the truck, our move itself went smoothly. However, the girl we picked up the truck from was supposed to give us a contract apparently which we didn't get, and mark down what our fuel tank was at prior to us taking the truck, which she didn't do. We didn't know any of that was supposed to happen until we went to drop off our truck, and were told by a different lady we needed a signed copy of the contract to drop it off. We didn't have it, the first girl had gotten us to sign and had the copies. The lady we we're dropping off to however had no copy or the papers we signed, and we'd never gotten a copy of our contract with the starting gas amount on it either because their printer had been out of paper all day. It ended up being close to 30 or 40 minutes that we were there, and yet there was nothing the second lady could do, so we had to pay $15 more than we should have. The second lady did everything she could to help us, but honestly I would be very hesitant renting from this place again when we had to pay $15 higher than our budgeted price just for the truck. It might not sound like a lot, but moving is an expensive time with so many expenses all at once. We went with uhaul for the close location so we could pick up and drop off quickly, and the reasonable renting cost. In the end, we were pretty disappointed and frustrated with both.

Mustafa A. le

Évaluation :

Clean and swift service, highly recommended

Laurie E. le

Évaluation :

Professional fast and easy! Thank you!

Angelica E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith O. le

Évaluation :

N/A

Dean T. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

everything was fine

Bill Z. le

Évaluation :

I put "yes" on well maintained, but there really was something weird about starting the vehicle. I wonder is the starter is bad, as turning the key several times did nothing. I got through it, but was worried that it might not start each time.

tossie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chuck H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew E. le

Évaluation :

Le client n'a pas laissé de commentaire.

David G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gina B. le

Évaluation :

We requested a dolly to be included with our truck and they never gave it to us

Dale A. le

Évaluation :

Train your staff. It is not their fault they can't operate the equipment placed at a random gas station.

Nathan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie Z. le

Évaluation :

It was the absolute worst service I’ve ever received in my life when renting a truck or any type of vehicle for that matter. I had a reservation and was at the location early to pick up the rental, only to arrive and see that they were going to give my truck away to a man without a reservation. The man became combative because, “he was there first” however, I was the one with a reservation. I had to threaten the store employee with having to call Uhaul for refusing to give me the truck I reserved and the police so that she wouldn’t give the truck I RESERVED away. Their system clearly showed that I had a reservation. I truly hope that this issue gets addressed.

Jennifer H. le

Évaluation :

Nick was great and super friendly! The truck was clean and super convenient! Had a great experience!

Vincent C. le

Évaluation :

The truck was in real good condition, consumes less gas and is just the right size that I needed. The service was quick at the counter and we drove off from the garage in just around 30 mins. The gentleman who took care of us was really accomodating and explained to me the whole process. It was a really satisfying experience for me without the hassle. Thank u-haul!

elizabeth K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S. le

Évaluation :

I was triple charged, rude customer service rep when called, the price changed drastically. Will not ever rent here again. I'll pay a little extra to go to a different company that isn't shady and doesn't try to rip off it's customers.

BERNEDA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jarrod J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott H. le

Évaluation :

Was told I can drop off the vehicle at any location. Got a call in the afternoon that I had to take it back to the location that I rented from. I had adjusted my plans based on being able to drop off anywhere. I was told I did not have to fill the tank when I returned the vehicle. When I returned the vehicle, I was told I had to fill the tank. Very conflicting information.

Olena A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Meaghan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

veronica R. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard D. le

Évaluation :

Bring your pick up time down to 8:00. 9:00 is a late start. Please consider this option.

Matt R. le

Évaluation :

Le client n'a pas laissé de commentaire.

LISA L. le

Évaluation :

convenient

Michael C. le

Évaluation :

Le client n'a pas laissé de commentaire.

amy C. le

Évaluation :

Very fast and easy check in and check out

Laura R. le

Évaluation :

The guy working wasn't exactly sure how to use the computer I had to help him through the sign-in process other than that he was really nice

samual N. le

Évaluation :

I don't really have anything to say for you to change because I had a good experience the cashier was extra nice that took care of me. It was a good experience

Michael Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Niesha A. le

Évaluation :

Get a bigger space. Too cluttered of an area, at a gas station, on a busy intersection. Not a good look.

Denise M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris J. le

Évaluation :

Le client n'a pas laissé de commentaire.

edward Z. le

Évaluation :

no

Christopher E. le

Évaluation :

Le client n'a pas laissé de commentaire.

mon R. le

Évaluation :

Le client n'a pas laissé de commentaire.

GWEN J. le

Évaluation :

To keep up the good work

Melissa C. le

Évaluation :

They over charged me for miles and insurance and it was not right .at all

tom T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Colleen F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

Lower your mileage rates.

richard D. le

Évaluation :

Le client n'a pas laissé de commentaire.

CINDY E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theodore F. le

Évaluation :

everything was fine but it could use new wiper blades

Jonathan H. le

Évaluation :

I was charged fees that I was never told about before I booked my rental.

RACHEL A. le

Évaluation :

No overnight drop box.

dale C. le

Évaluation :

I will use this location next time I need a truck rental. Employees are very helpful.

Mary M. le

Évaluation :

Dwayne’s friendly and polite attitude along with his customer service was outstanding. He took the time and offered us options on renting the truck that would best fit our need since we were moving furniture from one city to another. As a result of his suggestion to pick up a truck at the West Side Storage location we were able to save some $$ on the cost. Melissa was very warm and friendly and also took time when we returned the truck. She also answered questions I had about the car services Marathon offered at this location. You don’t often receive such courteous and knowledgeable customer service these days as we did for our rental. We will definitely use this location again.

Douglas S. le

Évaluation :

I was reserved a 26ft truck to pick up at Tower City Motors. Friday afternoon UHaul changed pick up to Snow One Stop and unknown to me changed to Dons. When I arrived at Snoe One Stop they did not have my reserved 26ft and I had to get by with the 20ft. Disappointing!

Ann H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gianfranco T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rachel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID G. le

Évaluation :

Le client n'a pas laissé de commentaire.