Évaluations des clients Sunoco Bald Hill

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sunoco Bald Hill

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ALAN G. le

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The guy who served me wasn’t the most happy person , kind of made you feel that it was a chore to him having to hire out the truck . Did not do a walk around with me , so I took my own pictures of the damage to the truck before I left . Got an email after payment Which was very efficient. Truck drove well with no issues.

john L. le

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John lewis 240-988-4430

Matt D. le

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the only thing is the truck was in need of a good bleach wipe down.

Kenneth A. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Le client n'a pas laissé de commentaire.

D. K. E. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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Le client n'a pas laissé de commentaire.

richard K. le

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Le client n'a pas laissé de commentaire.

Puneet K. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Nothing, clerk was very helpful and made the process fast and easy.

Kevin P. le

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He did great. We walked the truck, assessed that there was no damage, checked all possible damages, concluded none, and moved on. Quick and easy. Personnel was super friendly.

david P. le

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Location was my worsted experience with renting from your company. I arrived at 8:15am and didn’t get my rental til 9:20am or later. Then I was charged on my credit/ debit card when I was told it didn’t go through,used a second card only to learn both cards were charged. Upon return they gave me a hard time about turning on the pumps to refuel the truck. Told them I had cash and was not using my credit card for the fuel but still would not put pumps on without me giving cash upfront. Totally understandable if I had to pay first when fueling my own vehicle but not when fueling their rental that was going directly from their pumps to a parking spot in their lot.Totally unprofessional and I would never recommend or use this location again. From start to finished it was a horrible experience that set me back time and the use of my credit/ debit card when I embarrassingly discovered that I couldn’t use it to pay for items I was purchasing.

Robert S. le

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Customer service at this location was fantastic. Friendly and efficient staff. I would recommend this location to others.

Christopher R. le

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Awful experience with a rude guy dropping it off. I got hung up on by Customer service when trying to adjust the reservation. Jerks at every point

Michael G. le

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Verify mileage with your customers. This location said nothing to me about verifying the mileage on the truck. I assumed we would do this together, and when we did not I thought everything was fine. I got one email that said something about pictures of the truck when I was driving glanced at it and didn’t think anything of mileage. I went on trust believing everything was fine and that is my fault. I returned the truck and was told their record showed it started with 100 miles less than what it had when I started. I took a 50 mile round trip and I was charged for 150 miles. Tell your customers about the email they will receive and what to do with it instead of saying “you’re all set” and nothing more. Better instructions on what to do and how to avoid this. Mileage should be double checked with customer before being told they’re all set. Also, when I attempted to return the vehicle the previous night, I called and specifically asked about after hours drop off. I wanted to ensure they had it before I made the 25 mile trip back. The person I spoke with told me they did not have after hours drop off so I did not make the trip. Upon returning the vehicle in the morning I was told “that’s because he doesn’t like to do Uhaul returns.” I understand this will most likely go no where, but I hope this location makes some changes to better serve it’s customers. I will never rent at this location again.

Richie A. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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The guy was very rude and the truck was very dirty.

Katey B. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Quick and easy process! They csr was great upon pick and drop off. Will rent again. Thank you!

Joseph B. le

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Very helpful with the horrible situation of losing the brakes

james H. le

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Le client n'a pas laissé de commentaire.

Mikaela P. le

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Convenient location, but disorganized. The key was not in the lock box and the moving pads and dolly I purchased were not in the truck so the pickup took longer than it needed to.

Michael M. le

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Customer service rep. was very helpful in making the process smooth and pain free.

Sue M. le

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Le client n'a pas laissé de commentaire.

Joyce M. le

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I reserved a cargo van on line and had the option to walk in to pick up keys or use the mobile app, I selected the walk in service. When I arrived to pick up the van, there was no cargo van and the person inside the store said he couldn't help me. He tried to call the manager but he did not answer his phone. He told me the only thing I could do was to use the mobile app, that way I could get the keys from the lock box and it was very easy to do. I had to travel back home because I did not have my cell phone. Went online to change the order and had to change to a truck because they did not have a cargo van as I had requested. During this time, the Manager arrived at the Sunoco station and dropped off the keys but no one bothered to call me. I went back to the Sunoco station using the mobile app, now and when I arrived the store clerk said the keys were dropped off but he put them in the lock box, so I had to proceed to use the mobile app which took FOREVER! Will never use mobile app again, but unfortunately due to the incompetence of this location I had no choice, I was supposed to pick up the cargo van at 8am and had movers waiting at my house to help me move but they had to wait 1.5 hours while I tried to get the keys to this truck. Terrible experience. The Manager I spoke to did not even apologize for his error. UHaul needs to do some serious review on their various locations. If the website states you have the option to pick up keys in the store, the store clerks need to be aware because this store clerk had no clue.