Le client n'a pas laissé de commentaire.
Richard M.
Customer Reviews for Sunoco Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I checked in online on my phone around 10pm and a random gas station employee came out smelling like cigarettes and ask me to give him the keys when the app said drop it in the key box. He argued with me a little then let me drop it in the return box
ARIEL N.Easy to get to and the people were friendly and helpful
Dale M.Great experience!
Dale M.You have to watch this location. The agent here charge my a cancelation fee after I was late picking up and he agreed to reiniate the contract and I accepted and signed. He charged the fee after I had the rental agreement. Deceptive. Charge has not been re-deposited into my account. Regional was notified 24 hours ago about his issue and still have not heard back from manger regarding this non authorized charge. Called regional manager and left VM. Not the best service from Uhaul Choose a different location to pick up and drop off your truck.
Gary C.Tried to charge me for the bad tow dolly.
Noel S.Nothing. Your representative was exquisite!
Otis B.Tried to do mobile pick up but it wouldn't work, forced to go inside. The guy behind the counter in this little gas station knew nothing, had to call another guy and gave me his cell to talk through it all. He took down my info with pen and paper on a napkin…When I got back to same location I had to back up truck to difficult spot and take in the blankets and dolly into the store myself. Any other Uhaul place would just say leave it in the truck but he made me bring it back inside. Whole process took forever and low tech. Any other spot, you just whip out your phone and are gone in 5 min. This place took over 20 min each time. Never go here.
Zachary C.This location is a small gas station/convenience store, with virtually no place to park a big truck, let alone one pulling a trailer. The man behind the counter was unfriendly and his english was difficult to understand. He told me there was no room and to go somewhere else. I didn't understand everything he said but it was pretty clear that he considered me a nuisance, like the fly on his hotdog. Although he had a U-haul sign and a few trailers, I'm pretty sure he has no interest in being a U-haul dealer.
Jeffrey M.The service was fantastic. The person helping me get the U-Haul was very nice and fast with the service.
HARSH B.Excellent service. Manager was very friendly and helpful.
Julieann S.The gentleman that helped with the return at Sunoco was most helpful and professional He came out right away and served us excellently!
jeffrey J.They charged me double for dropping off a couple hours later than expected. I've used uhaul for every move, and I've never been charged for dropping off late. They've always said you have it for the day. When did you start strictly enforcing the drop off time? And why not just a late fee??? Double the charges? It's not like you would rent it out again that late in the day anyway. Absolutely ridiculous.
Doug B.Very clean, very professional and very easy transaction. The clerk was very nice and has us in and out in no time. I will highly recommend this location.
Jason W.Third time here. Never a problem chcking in or out.
Michael T.Truck was fine - though poor shocks very bumpy drive Great service at store
Philip C.The people that it was picked up from could not even speak English-I could not understand them and they could not understand me.
Brian A.My experience was excellent. I wouldn't change a thing.
Joel U.Good service don't need improvements
WILLIAM C.More parking.
Tom C.This location needs young help
Joseph W.Great service. Friendly and efficient 👍
DAVID S.Great customer service, as the owner was very helpful throughout the entire process...Difficult to return the tow behind, though, because the convenience store footprint was pretty small.
Dwayne T.I have not received a final invoice on the last two rentals with uhaul and your website won't let me access my account. I need them to be reimbursed. Only the last one was with this uhaul location
Craig J.They were great to rent from, and it was very convenient to have the gas station there for refilling the fuel before checking the truck back in. Very helpful staff and very nice to deal with. Thank you for helping make a crazy move go much better!
HELEN O.Pickup was perfect.. Dropping off tho, i suggest you make sure check out yourself to avoid extra charges. The elder man there will not remind you of the little things like returning a dolly to inside the store which will be an extra charge. It was only after i decided to self-checkout that i saw everything i needed to do.
Kevin F.Nice, they allowed us to use some moving blankets that were left in the trailer.
Jeff M.Great Service!!!👍
GREGORY W.The owner of this location was amazing. Would definitely use him again Thanks
CHERYL W.Moe was extremely rude at drop off. He refused to check in the equipment and demanded I could not leave it there even though I had picked it up here that same morning. I called Uhaul 800 number to inform company of situation and was instructed to leave trailer and check in via mobile app. The app would not work and Moe refused to do an in store return. I was charged then charged an extra $20 the next morning as an after hours fee even though gas station was open when I dropped off the trailer. Due to the complete lack of customer service and fraudulent fees, I will refuse to rent from this location again.
Kevin R.Personnel was extremely helpful and offered all the assistance we needed with the process.
James I.What you can do to improve is to stop stealing peoples money and taken way more than what they're Bilzar and leaving them with nothing how about that
Lacey M.Check in gentleman was very nice. Gas station, morning traffic managed customer service as well as possible. Upon return, gentleman wrote info on post it note, was not helpful. Requests were to park it as far to the right as possible - no help, then wanted me to go back out and lock doors, lots of back in forth. I Added $30 of gas at their location to the truck and it was filled up beyond the 11/16ths I picked it up at. Was falsely charged $33 fuel charge. Customer service is compromised at this location Vs a stand alone Uhaul. The truck needs maintenance, wheels out of balance or not inflated properly. Windshield was beyond dirty Reservation was initially at Gaby Wireless and was moved without notice to this location. Caused inconvenience, delay, and mileage. I've had much better experiences with other locations. This rental experience unfortunately missed the mark.
Jeff C.It's hard for one man to run a gas station and quickie mart and still have time to rent trucks. I still don't get why I had to go there instead of the huge U-Haul facility I reserved it at first, the place only 1/2 mile from my destination. Don't make me drive miles out of my way for worse service.
John B.I rented 2 times with in a few weeks and each time uhaul wanted me to drop off my trailer 25 miles away from my home in N Georgia. Both times I had to figure it out myself to find a much closer drop-off location Total B S
Rick A.Smaller lot, but excellent service!
Shane T.They were amazing and went out of their way to help accommodate me, since I was last minute stopping in! They were kind enough to explain and show me everything I needed to know from paperwork to the truck. The truck drove great, smelled clean, and the air conditioner was cold. I will definitely return to that location in the future when I need to move things locally.
JESSICA L.The person who rented our truck was great!! Explained everything very well. Excellent job!!
Brooks C.Very good Service and customer support ... dont have much word to say, it was really awesome experience
Shahul V.It's at a gas station and the person on duty is very friendly and helpful, though you may need to wait if there are customers because there isn't a dedicated U-Haul person there. Still, my experience picking up was a breeze and he got me up and running in no time.
Paul C.First, I was directed ti this location because the location I reserved with didn't have my trailer. The guy helping me when I picked up the trailer was great. When returning the trailer, I was instructed to put the trailer in the grass by the building. When I didn't put it quite where the other guy wanted it, he got rude with me and told me that I didn't listen. He didnt help me back up or unhook the trailer. So when it was already unhooked, I was forced ti push the trailer back by hand until the man was satisfied with where he wanted it. When checking in the trailer, he wrote my name and number down on a piece of paper and said he would take care of it later. I took it upon myself to do the online return for my peace of my mind. When doing that, it would not let me choose the trailer is clean option with a picture. I had to pick that it was dirty in order for it to let me continue the return. The trailer was spotless. All in all, my experience this time with uhaul was not great. I've used uhaul many times and this was by far my worst experience.
Chase G.I was promptly greeted outside as soon as I pulled onto the lot. Very helpful gentleman! Drop off took just a minute and my receipt was promptly emailed to me. Excellent service!
Jeremy C.Location was unprepared for my vehicle pickup. I was made to move another truck out of the way in order to get to the truck that I had reserved. Once I had my truck out, I then had to move the other truck back. While I was refunded, they did not have the dollies that were to be included in my reservation.
Bradley A.Quick turn around and got me going
Kurt E.Great job renting. Stayed in contact with me in regards to a minor setback with a house I had to move whos floors weren't done. I recommend this store to anyone who needs a good uhaul to rent from
andrew F.Very nice and helpful with the online that I didn't know how to fo
David L.Fantastic service and experience renting from this location. Amazing attentiveness to the customer. Would highly recommend and this location is now my go to for any truck rental needs in the future. Thank you for all the help you provided!
JASON W.The 2 gentleman were extremely helpful and professional.
Jerry R.Payed for a good clean truck with courteous service and that's what I received. Merci.
robert D.You should be able to check the lights on the trailers. The trailer had no driving lights. I ended up buying magnetic trailer lights in order to be able to use it..
Jose H.None at this time.
Anthony D.