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mary alford
Customer Reviews for Sunoco Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Really nothing, everything went like clockwork. The only issue we discovered was that one of the hooks on the ramp was broken, so we had to stack wood on the bumper to keep that side up. Even though it created a sketchy situation, I don't think the "location" would ever know this unless a customer brought it to their attention.
Dana SheplerManager was very helpful.
Bryan SemkuleyAmazing customer experience. The gentlemen handled it very professionally. I would come here again to rent UHaul
VISHWA MUDIGONDATrailer was ready to go even earlier than i had scheduled. Location and rep were great!!
ROBERT SMITHblankets had some leaves n twigs but everything else good
Luke MitchellSmall gas station that sold questionable water bongs and pipes that are proudly displayed in the window. Attendant was nice and helpful even with issues at drop-off location but the gas station was sketchy.
Jeffrey SmithHad a wonderful experience at this location. The guy who helped me was super friendly and helpful. I would 10/10 rent here again.
william hiemstraWhen I picked up the truck, the gas tank was empty. I pulled into their gas station and filled up the truck with gas. I returned the truck with more gas than I received it with but they still charged me $100. They also told me once I returned the truck that if I didn't lock the doors in the truck I'm responsible for anything that might happen to it throughout the night. Terrible service. They stole money from me. 1 000 % would not recommend and im actually doing a charge back on my credit card
Dylan GrubyStaff was absolutely amazing and friendly.
tim summerfieldI checked in online on my phone around 10pm and a random gas station employee came out smelling like cigarettes and ask me to give him the keys when the app said drop it in the key box. He argued with me a little then let me drop it in the return box
ARIEL NASCIMENTOEasy to get to and the people were friendly and helpful
Dale MeyerGreat experience!
Dale MeyerYou have to watch this location. The agent here charge my a cancelation fee after I was late picking up and he agreed to reiniate the contract and I accepted and signed. He charged the fee after I had the rental agreement. Deceptive. Charge has not been re-deposited into my account. Regional was notified 24 hours ago about his issue and still have not heard back from manger regarding this non authorized charge. Called regional manager and left VM. Not the best service from Uhaul Choose a different location to pick up and drop off your truck.
Gary ClemensTried to charge me for the bad tow dolly.
Noel SabistonNothing. Your representative was exquisite!
Otis BrownTried to do mobile pick up but it wouldn't work, forced to go inside. The guy behind the counter in this little gas station knew nothing, had to call another guy and gave me his cell to talk through it all. He took down my info with pen and paper on a napkin…When I got back to same location I had to back up truck to difficult spot and take in the blankets and dolly into the store myself. Any other Uhaul place would just say leave it in the truck but he made me bring it back inside. Whole process took forever and low tech. Any other spot, you just whip out your phone and are gone in 5 min. This place took over 20 min each time. Never go here.
Zachary CalvertThis location is a small gas station/convenience store, with virtually no place to park a big truck, let alone one pulling a trailer. The man behind the counter was unfriendly and his english was difficult to understand. He told me there was no room and to go somewhere else. I didn't understand everything he said but it was pretty clear that he considered me a nuisance, like the fly on his hotdog. Although he had a U-haul sign and a few trailers, I'm pretty sure he has no interest in being a U-haul dealer.
Jeffrey MooreThe service was fantastic. The person helping me get the U-Haul was very nice and fast with the service.
HARSH BHATEWARAExcellent service. Manager was very friendly and helpful.
Julieann SchneidereitThe gentleman that helped with the return at Sunoco was most helpful and professional He came out right away and served us excellently!
jeffrey johnsonThey charged me double for dropping off a couple hours later than expected. I've used uhaul for every move, and I've never been charged for dropping off late. They've always said you have it for the day. When did you start strictly enforcing the drop off time? And why not just a late fee??? Double the charges? It's not like you would rent it out again that late in the day anyway. Absolutely ridiculous.
Doug BinghamVery clean, very professional and very easy transaction. The clerk was very nice and has us in and out in no time. I will highly recommend this location.
Jason WilkesThird time here. Never a problem chcking in or out.
Michael TaitTruck was fine - though poor shocks very bumpy drive Great service at store
Philip CaldwellThe people that it was picked up from could not even speak English-I could not understand them and they could not understand me.
Brian AxsonMy experience was excellent. I wouldn't change a thing.
Joel UsryGood service don’t need improvements
WILLIAM CURRYMore parking.
Tom CarmodyThis location needs young help
Joseph WilliamsGreat service. Friendly and efficient 👍
DAVID SMITHGreat customer service, as the owner was very helpful throughout the entire process...Difficult to return the tow behind, though, because the convenience store footprint was pretty small.
Dwayne TannerI have not received a final invoice on the last two rentals with uhaul and your website won't let me access my account. I need them to be reimbursed. Only the last one was with this uhaul location
Craig JohnsonThey were great to rent from, and it was very convenient to have the gas station there for refilling the fuel before checking the truck back in. Very helpful staff and very nice to deal with. Thank you for helping make a crazy move go much better!
HELEN OGATAPickup was perfect.. Dropping off tho, i suggest you make sure check out yourself to avoid extra charges. The elder man there will not remind you of the little things like returning a dolly to inside the store which will be an extra charge. It was only after i decided to self-checkout that i saw everything i needed to do.
Kevin FisherNice, they allowed us to use some moving blankets that were left in the trailer.
Jeff McCloudGreat Service!!!👍
GREGORY WASHINGTONThe owner of this location was amazing. Would definitely use him again Thanks
CHERYL WALLINMoe was extremely rude at drop off. He refused to check in the equipment and demanded I could not leave it there even though I had picked it up here that same morning. I called Uhaul 800 number to inform company of situation and was instructed to leave trailer and check in via mobile app. The app would not work and Moe refused to do an in store return. I was charged then charged an extra $20 the next morning as an after hours fee even though gas station was open when I dropped off the trailer. Due to the complete lack of customer service and fraudulent fees, I will refuse to rent from this location again.
Kevin RobinsonPersonnel was extremely helpful and offered all the assistance we needed with the process.
James IddingsWhat you can do to improve is to stop stealing peoples money and taken way more than what they’re Bilzar and leaving them with nothing how about that
Lacey MorganCheck in gentleman was very nice. Gas station, morning traffic managed customer service as well as possible. Upon return, gentleman wrote info on post it note, was not helpful. Requests were to park it as far to the right as possible - no help, then wanted me to go back out and lock doors, lots of back in forth. I Added $30 of gas at their location to the truck and it was filled up beyond the 11/16ths I picked it up at. Was falsely charged $33 fuel charge. Customer service is compromised at this location Vs a stand alone Uhaul. The truck needs maintenance, wheels out of balance or not inflated properly. Windshield was beyond dirty Reservation was initially at Gaby Wireless and was moved without notice to this location. Caused inconvenience, delay, and mileage. I've had much better experiences with other locations. This rental experience unfortunately missed the mark.
Jeff ChildersIt's hard for one man to run a gas station and quickie mart and still have time to rent trucks. I still don't get why I had to go there instead of the huge U-Haul facility I reserved it at first, the place only 1/2 mile from my destination. Don't make me drive miles out of my way for worse service.
John BalesI rented 2 times with in a few weeks and each time uhaul wanted me to drop off my trailer 25 miles away from my home in N Georgia. Both times I had to figure it out myself to find a much closer drop-off location Total B S
Rick AuffenbergSmaller lot, but excellent service!
Shane TaniThey were amazing and went out of their way to help accommodate me, since I was last minute stopping in! They were kind enough to explain and show me everything I needed to know from paperwork to the truck. The truck drove great, smelled clean, and the air conditioner was cold. I will definitely return to that location in the future when I need to move things locally.
JESSICA LONGThe person who rented our truck was great!! Explained everything very well. Excellent job!!
Brooks ChallengerVery good Service and customer support ... dont have much word to say, it was really awesome experience
Shahul VattaIt's at a gas station and the person on duty is very friendly and helpful, though you may need to wait if there are customers because there isn't a dedicated U-Haul person there. Still, my experience picking up was a breeze and he got me up and running in no time.
Paul ColaianniFirst, I was directed ti this location because the location I reserved with didn't have my trailer. The guy helping me when I picked up the trailer was great. When returning the trailer, I was instructed to put the trailer in the grass by the building. When I didn't put it quite where the other guy wanted it, he got rude with me and told me that I didn't listen. He didnt help me back up or unhook the trailer. So when it was already unhooked, I was forced ti push the trailer back by hand until the man was satisfied with where he wanted it. When checking in the trailer, he wrote my name and number down on a piece of paper and said he would take care of it later. I took it upon myself to do the online return for my peace of my mind. When doing that, it would not let me choose the trailer is clean option with a picture. I had to pick that it was dirty in order for it to let me continue the return. The trailer was spotless. All in all, my experience this time with uhaul was not great. I've used uhaul many times and this was by far my worst experience.
Chase GainesI was promptly greeted outside as soon as I pulled onto the lot. Very helpful gentleman! Drop off took just a minute and my receipt was promptly emailed to me. Excellent service!
Jeremy CraigLocation was unprepared for my vehicle pickup. I was made to move another truck out of the way in order to get to the truck that I had reserved. Once I had my truck out, I then had to move the other truck back. While I was refunded, they did not have the dollies that were to be included in my reservation.
Bradley Allen