Customer Reviews for Sunoco Mahan
(U-Haul Neighborhood Dealer)

Évaluation :

1

I had to wait for the gas station owner to return to the store and retrieve the key from the lockbox before I could rent the truck. I was only allowed 47 miles for 170 mile trip causing mileage overages. Terrible experience.

Évaluation :

1

Cancelled my reservation. Changed my location where they could only do self check out which was not available on the app for the location because it was set up incorrectly. Took an hour on the phone to fix it. Truck had check engine light.

Évaluation :

1

We have utilized UHaul many times over the years for moves both small and large. The pick up process went well, no problems. However, when we dropped off the vehicle to the Sunoco Mahan location in Tallahassee, which is where we were instructed to drop it off, the staff there seemed very unprofessional. When I asked for a receipt the woman helping us just said, "Oh no worries, you don't need a receipt." We though everything was okay until 9 days later when we received a call saying the truck had not been returned. Needless to say, we were upset. Although it seemed like a large mess, we did have the help of several people at UHaul that helped turn the situation around fairly quickly. Thank you to Aiden and Jessica at the Corporate UHaul office who both spoke with me and verbalized their understanding of our situation and why we would be upset. Jessica in particular was calming and helpful. She even tried to call the actual drop off location to resolve the situation as immediately as possible. Overall, I would recommend UHaul to my friends, but I would be wary of workers who will not give you a receipt on the spot. Ultimately the situation was resolved, I received my final receipt and have had no further issues.

Évaluation :

1

I have shared my experience with Customer Service.

Évaluation :

2

To make sure every order is complete and precise, what ever a person pay for is what they get.

Évaluation :

5

Absolutely nothing. Extremely helpful and polite. Things went smooth as they possibly could. Happy with Service. Thank you.

Évaluation :

3

Guy was nice & helpful, but it didn't look like a uhaul drop off. No other trucks or even signs there. Actually passed a uhaul location on way there.

Évaluation :

5

Excellent location, site manager very helpful and friendly.

Évaluation :

5

I wasn't prepared for the self check in on line and the customer service told me how easy it was and it was! His offering to help was gracious and his personality was friendly and easy going. UHaul is the leading example and so I keep coming back. Merci.

Évaluation :

5

No one told me about the need to log onto the app when turning in the truck, so it was several days and another trip to the drop off location to have the personnel call UHaul with the drop off time info. They were very friendly and helpful though.

Évaluation :

3

Convenience store with lots of distractions for clerk

Évaluation :

1

I returned the truck to soho o station on Mayan drive. I pulled in to the gas pumps and refueled the truck to half full as I was instructed at the pickup location. The truck had half full of fuel when I picked it up and my contract showed it was half full. However I was told I had to fill the tank or I would be charged $75. I protested but clerk there was nothing he could do. He instructed me to call the place where I picked it up. I did call and while I was on the phone the clerk call uhaul, something said he would not do, and I guess he got it corrected. Clerk was not helpful just kept saying there was nothing he could do. I'll never use the place again.

Évaluation :

4

All went very well!

Évaluation :

2

There was a homeless man in the car and the gas wasn’t filled

Évaluation :

2

HMM

Évaluation :

4

I was told I had to drop off the truck all the way across town when there was a closer location. After getting angry, the phone rep obliged me. I was not about to have to put more gas in and go over my allotted mileage.

Évaluation :

2

When somebody makes a reservation a month ahead, do NOT tell them that their vehicle is not available, without informing them hours prior to them picking up the vehicle. Was redirected to a different U-Haul location/neighborhood dealer twice due to a lack of availability. This has also happened to me 3 years ago.

Évaluation :

3

Didn’t realize it was the right drop off no signs or other insulation trucks

Évaluation :

4

Rien

Évaluation :

5

Had lots of bugs on windshield and peoples paperwork still in there

Évaluation :

5

Excellent customer service and great location to rent from

Évaluation :

3

Busy convenience store

Évaluation :

1

Lady was only clerk on duty at this convenience store and wouldn’t leave store to inspect truck, get mileage or verify gas level

Évaluation :

2

Be on premise at pick up. Person had to be called by gas station attendant and had to wait on them to call me to confirm info before i was give keys. Had to give my credit card and drivers license over phone.

Évaluation :

4

Good location access and key drop off easy.

Évaluation :

5

Very friendly and while he was very busy, calmly answered every question I had as though no other customer was in the line.

Évaluation :

1

We arrived punctually at our 9 am appointment to pick up a truck. The staff there "couldn't remember his password" to get in the Uhaul system. He immediately started trying to send us elsewhere saying he couldn't get his "AFM" on the phone. After waiting over thirty minutes, we had to leave for another appointment one of us had. We told the Uhaul staff there that we would be back, hopefully giving him time to work things out. So rather than my husband going on to begin loading, and, by the way, during the longest stretch of dry weather that day, we still had no truck. We returned two hours later to find that he had not tried to get things straightened out with his Uhaul access at all. I therefore got Uhaul staff on the main nationwide number to escalate this resulting in the "AFM" calling me to say that he was tied up earlier in the day but had not heard back on this matter at all. I informed him that he needed to do some in-depth training at this location. This was totally unacceptable. Not only was it now pouring rain, we had to stay over the next morning to finish loading the exact amount of time we had lost waiting for the truck that was right there before us. When we should have left around 7 am the next day for a thirteen hour drive, we left after 10 am and didn't reach our destination until 2 am. Having to return a rental car at 8 am the next morning. We are senior citizens so this was no easy task doing all that loading and getting in so late due to this Uhaul curfluffle. However, the "AFM" did apologize and gave us a discount, so that was nice and the truck did well otherwise. Regardless of the issues we faced at the Tallahassee location, we are grateful to be able to have this service available.

Évaluation :

5

The guy at Sunaco, the place I dropped out, was extremely nice and friendly.

Évaluation :

3

Building is an old Sunoco gas station. No pads available or any additional packing materials, although on-line it allows you to reserve them.

Évaluation :

4

The person representing U-Haul was very professional and very helpful . I would go there again.

Évaluation :

2

This truck was filthy. The whole cab was covered with mud. The back was full of dirt and the blankets were not folded. I returned it exactly the same way I found it and got charged a cleaning fee. I even uploaded one picture of the cab and tried to take multiple more to send but the app would not allow me. Will never use them again.

Évaluation :

5

The location should include certain items such as blankets, locks, handcart.

Évaluation :

1

Stop hiring convicts and people out of DOC….

Évaluation :

3

Please have all the equipment prepared for customer. Moving is not easy, and not having proper equipment makes it more difficult.

Évaluation :

5

They were extremely helpful, friendly and warm!

Évaluation :

1

Worse experience ever changed my truck pick up 4 times did not have a dolly drop off and storage two different locations storage unit too small had to get two units in different locations.Not at all a good experience and I was exhausted when I finished.

Évaluation :

5

Great service, friendly sales clerk! Continue the great work.

Évaluation :

5

Be more punctual

Évaluation :

1

You doubled the charges with a fuel surcharge. I returned the truck with more fuel than on check out. Why would you do that?

Évaluation :

3

The location and personnel were fine. The overall experience from making the reservation to picking up the vehicle could not have been worse. That should be part of the rating. If a U-Haul executive had to go through the crap I had to go through they would resign and embarrassment.

Évaluation :

5

The clerk behind the counter had a customer getting a van so he contacted somebody on the phone to help set me up so I could be out the door sooner. Friendly competent service.

Évaluation :

4

Neither my reservation nor that of the guy behind me in line, were showing up in the records at the gas station. However, the man (ibthink store owner) was fabulous. He was professional and accommodating and did everything he could to please both customers. He turned around what could have been a very bad experience. So GREAT customer service to the Suncoast man!

Évaluation :

5

The lady at Sunoco Mahan was so nice and saved the day after the first location completely messed up and cost us a lot of time. But this lady was amazing and so accommodating!

Évaluation :

4

The process to conclude the rental after dropping it off was not entirely clear. We thought we could make the online entries from any location. We had to go back to the rental site to conclude the return.

Évaluation :

5

The gentleman greeted me once I pulled out and made the checkout process simple.

Évaluation :

5

They were friendly!

Évaluation :

5

Uhaul has stepped up its game since the last time I rented.

Évaluation :

5

Fast and easy

Évaluation :

1

I was supposed to pick up truck n Monticello, FL and had to go to Tallahassee, FL to pick up. So I had to arrange a ride to go get the truck when I was originally going to walk to get. I also ordered furniture pads and when I got to the location to pick up the truck they had no furniture pads. I had to give furniture away that I was going to wrap with furniture pads because they had none for me. Super disappointed on how it was handled and the heads up I got about picking up n a different location with no furniture pads.

Évaluation :

1

Charges way too much for a 20 dollar truck to many taxes ended up paying to much way too much.. Never will rent again.. with all those hidden fee and charges…

Évaluation :

5

Have more size options of trucks.

Évaluation :

5

Just keep up the good work. Everything went very well. The truck had loads of moving blankets which was very helpful. Great service and would highly recommend using this location.

Évaluation :

5

bigger parking space

Évaluation :

4

Customer Service from the Clerk was fantastic! My first U-Haul's battery was completely shot, so I had to go through the process of being issued a different one. She was very helpful and kept in communication with me the entire time. She was able to resolve the issue and get us on the road!

Évaluation :

5

Best service at this location, very helpful and friendly, went above and beyond to help me

Évaluation :

5

Good job.