Netter staffjamie W.
Customer Reviews for Sunoco of Pooler
(U-Haul Neighborhood Dealer)
Pour nous contacter
Pooler, GA 31322
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 6h am à 11h pm
- Sam : 7h am à 11h pm
- Dim : 7h am à 10h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Regina K.
Le client n'a pas laissé de commentaire.Monica L.
Le client n'a pas laissé de commentaire.danielle L.
Over charged me and truck need maintenance. The gas Metter and milage was reading wrong. The truck need an oil change. It was not holding gas no matter how much we put in itStaresha M.
Le client n'a pas laissé de commentaire.Robin M.
No furniture dolly was available but was only told after I was charged the service fee for it.William G.
Le client n'a pas laissé de commentaire.Douglas J.
have a paperwork work finalize before day of pickup then one can just get the keys and be on they way.but over all service was great or they should be someone to walk you to vehicle and go over vehicle inspection.Barbara R.
Nothing services was greatEarl W.
Le client n'a pas laissé de commentaire.Chad H.
We arrive at 7 am , the customer service guy took our key as we were trying to drop it in the box he never checked the vehicle he went inside and said I'll email you in 5 mins but charged us extra money ! We turned it as told with the amount of gas , we received it in South Carolina and it was clean! !Shihhsien W.
Le client n'a pas laissé de commentaire.Cortney J.
Le client n'a pas laissé de commentaire.Christina F.
Le client n'a pas laissé de commentaire.Nakita A.
The gentleman was not customer friendly and suggested I could drop the truck off at another location I had to bring in the dolly and had to fold the padsTodd P.
They gave me the wrong truck and charged me more than what I reserved for and the floor had sticky stuff everywhereNajwa M.
Le client n'a pas laissé de commentaire.Hector R.
Le client n'a pas laissé de commentaire.Christopher P.
They overcharged $274 for one day late. Truck was never scheduled to drop off there we just dropped off there one way rental. Uhaul only costs $39,99 per day so how does a one day late equal $274; Never drop off here they will overcharge you.DEVEALE G.
My reserved truck was originally at another location, which I drove to in the morning. Once there, the truck was not properly set up for mobile check-in and the business was closed. So after waiting on hold for 15min, I was then transferred to another dept and was on hold for 20+ min. Eventually, another truck was found at a different location (The Sunoco of Pooler.) So I then had to drive 15 miles to get the new truck.Scott K.
Didn't know this was a Uhaul location and I've lived here 4 years. A hidden gem. Well kept and extremely helpful personnel.Harry G.
Le client n'a pas laissé de commentaire.Michelle J.
Le client n'a pas laissé de commentaire.Roxanne G.
Le client n'a pas laissé de commentaire.Vaibhav K.
Le client n'a pas laissé de commentaire.Donald G.
Nothing to improve on. Great location! Outstanding Customer Service from Bobby and Sunny!Glenn G.
Le client n'a pas laissé de commentaire.Natasha J.
Le client n'a pas laissé de commentaire.Wanda D.
Le client n'a pas laissé de commentaire.TeJon R.
Le client n'a pas laissé de commentaire.Valerie B.
I had to sweep out the back before using itMarc S.
Le client n'a pas laissé de commentaire.Briana P.
Gentleman was on his phone the entire time. Sounded like it was family. Again had problems with slow drop off on software. He did offer to help with his iPad but then the software updated the information.Marybeth W.
The pickup truck i reserved was not available. Was also very confused about the location because it is inside a gas station with only a small sign on the door. Very confusing on where to go and who to talk to.Morgan D.
Le client n'a pas laissé de commentaire.Simone R.
They were very helpful.Maurice M.
Le client n'a pas laissé de commentaire.Jumar R.
I did mobile check in and that was great. Had to go into the gas station to get keys and not friendly. Didn't check my ID. Did not have furniture pads and dolly in truck when I got home that I paid for. When I called the place I got truck from he said they didn't have those there. Cab of truck was dirty.teresa Y.
Le client n'a pas laissé de commentaire.Alan B.
One of the gentlemen at the store is very rude. He is the shortest of the group that works there. I frequent the gas station and have had many unpleasant encounters with him. I asked for a dolly in both my online order and in person pick up. When I returned and said the dolly wasn't in the truck he replied, â€œwell that's your faultâ€. I am not a fan of his attitude.Aneesah A.
Le client n'a pas laissé de commentaire.Traci J.
They were very helpful and told them the issues we had and that they needed to check the truck for OIL and cleaning the smokers smell and ashes out.Teresa L.
Our experience was absolutely terrible. The order information said we would get a call by 6pm the night before telling us where the truck will be. Never got a call. Finally got a text from uhaul with the location. Upon arrival to the truck, the â€œdealerâ€ couldn't find the reservation and their system was down, plus they couldn't get ahold of anyone via the allegedly 24/7 number. We sat there for an hour trying to figure this out when we should have been moving and were paying movers to stand around too. This is asinine and a horrible experience. I will never use uhaul again and strongly encourage everyone to avoid uhaul and save yourself from this massive head ache. Customer service just said â€œsorry your truck wasn't guaranteedâ€ so it wasn't a breach of contract.Wayne W.
Very nice and helpfulLeigh G.
The location was way to far away from me, but the only one available for the days I needed. I was very pleased with the service I got and would use it again, when needed.judith A.
Le client n'a pas laissé de commentaire.Nicole P.
Everything was great!Glenn G.
Le client n'a pas laissé de commentaire.Alecia F.
Le client n'a pas laissé de commentaire.Heather H.
Newer models of the vans.Virat M.
Le client n'a pas laissé de commentaire.Rebecca V.
Le client n'a pas laissé de commentaire.Rodney M.
Le client n'a pas laissé de commentaire.Heather D.
Before I got into this vehicle, I was given the key from the store attendant and â€œI aloneâ€ visually inspected the exterior of the vehicle for damage before driving. I used the vehicle to move some items in the same area driving less than 8 miles the entire trip. I did not drink or buy any beverage while renting this vehicle but when I returned the vehicle to this location the same attendant attempted to chastise me about an empty drink bottle left in the truck. I simply stated that the bottle was not mine and didn't get there during my rental and was basically called a liar and told I needed to clean after myself. I again stated that it was indeed â€œnot my bottleâ€ and he needs to watch how he talks to customers that patronize his business. The attendant then attempted to threaten me with additional charges due to dirt being in the vehicle not knowing that during the duration of my rental that I basically loaded the vehicle from the outside. I only got into the rear once. I will never rent from this location again and I have never been disrespected like this at any business in my 36 years. I understand wanting to protect your property but the attendant's customer service skills needs work.Bryan J.
This location was extremely easy to get to and the representative at the store extraordinarily helpful. I would absolutely not only recommend using this location to a friend, but will be using again in my next move.Caroline M.
Le client n'a pas laissé de commentaire.Krissie D.
Why are you asking me to rate the place that I picked up the truck? Uhaul SUCKS. Not the place I picked up the truck.Patrick M.
Le client n'a pas laissé de commentaire.TREVOR C.
The person uses an iPad to take picture of your Driver Lic. The customers should take the picture instead of him. The vehicle was dirty when receiving it.THOMAS WILLIAM K.
There was a mattress in the back of the truck i rented. It was wrapped partially in plastic with stains that looked like blood. I said something to location. The guy came out took truck to dumpser & disposed of mattress, brought truck back & the plastic was still in back of truck. Sorry gave up & just took truck to complete my move but the truck had not been cleaned. When i returned truck i told the guy the plastic was still in truck because i had no intention of touching it.Jodi K.
I scheduled pickup at a different location only to be told by Uhaul that I could not pick up there (after I arrived). When I arrived at this location (as instructed by Uhaul), the man at the counter told me he would not rent me a truck because "his" trucks are for in town only. I was only able to rent after once again calling Uhaul.Judd M.
Great ExperienceKetan P.
Great service. Was very easy to pick up vehicle and get on our way.RICHARD V.
I was very disappointed with my rental. I immediately got a message â€œ change oil soonâ€ when I started the van. Also the tires all had different PSI levels. The ride was very bumpy which made me wonder if the shocks were checked. I spoke to an agent before leaving on my trip and she told me that there were no other vans available in the area & that I should get the oil changed & I would be reimbursed. I was on a timeline & I don't feel that it is my responsibility to change the oil. I paid a lot of money for the rental. I will not recommend uhaul to any of my friends. If anything I believe I should get a credit on the rental,Tina L.
Le client n'a pas laissé de commentaire.Vaibhav K.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.Tuyen N.
I made this reservation about a week in advance and the location did not have the utility dolly or the furniture pads that I reserved with my truck. Also, the employees were not particularly friendly.William E.
I was charged for gas and convenience fee when I returned the truck with more fuel than what I got it withEVERTON H.
Le client n'a pas laissé de commentaire.Kuldeep P.
Le client n'a pas laissé de commentaire.Zachery A.
Clea truckRobert R.
Le client n'a pas laissé de commentaire.Kya W.
The owners of this facility are professional and courteous.Charles K.
Le client n'a pas laissé de commentaire.Christine D.
Horrible Customer Service - Crooks!!! Over charged my card and 2 weeks later STILL disputing chargesHireana J.
Le client n'a pas laissé de commentaire.Lenardo C.
Convenient location. Fast friendly service.Jason F.
Le client n'a pas laissé de commentaire.Derek S.
Was very easy to reserve, pick up and return.Blake E.
Truck ac didnt work right. I informed staff. Rental location and staff are greatDonna M.
Had a reservation at one place for a bigger truck, that one had known mechanical problems, according to store personnel, and should have never been able to be reserved. I had to use more time to travel to another location for a smaller truck, because it was only one available. I then had to make multiple trips moving my belongings, instead of just one, adding up extra mileage and fuel costs. Not a good look for Uhaul.TERRENCE Z.
Le client n'a pas laissé de commentaire.Jerald B.
Le client n'a pas laissé de commentaire.DAVID S.
I did not request or ask for moving pads but I was charged for them and never given any. You charged me and never gave them. That was not great customer service.Tasha M.
Check engine light was on, fuel cap light was on, fuel and mileage was listed incorrectly which caused extra expenses to myself. With the fuel cap light I was unable to get a reading of mileage before I drove out the lot.Jeffrey O.
Sonny was super nice and made it very easy! All the staff here are great.Jhovaan R.
Le client n'a pas laissé de commentaire.elsie W.
Le client n'a pas laissé de commentaire.Patrick J.
Very efficient customer service. Smooth transaction.Mattie B.
Please clean the trucks! The truck was absolutely filthy especially the windshield that was covered in bug guts and the wiper blades were so wore out they wouldn't even wipe off water much less anything else. It also sounded as if there was no exhaust on it because it was insanely loud for the entire 8 hour drive home. Extremely disappointed in this experience.JAMIEEDWARD B.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.Johnathon M.
Le client n'a pas laissé de commentaire.Johnathan B.
I love the online check-in at the end of the rental. No more standing in line a second time! Merci.Michael W.