I have the location an â€œaverageâ€ rating- the area to drop off is quite small. I did not have any problems in the right spaces when returning, however some may have difficulty finding a space. Otherwise it was very easy and very helpful at this location.Casey R.
Customer Reviews for Sunset Lanes
(U-Haul Neighborhood Dealer)
Pour nous contacter
San Marcos, TX 78666
(Sunset Bowling Alley, Across from the school)
Services dans cet établissement :
- LundiDe 8 h am à 2 h pm
- MardiDe 8 h am à 4 h pm
- MercrediDe 8 h am à 2 h pm
- Thur–FriDe 8 h am à 4 h pm
- SamediDe 8 h am à 12 h pm
- DimancheDe 10 h am à 2 h pm
Heures d'ouverture spéciales
- 12/16/2023: Fermé
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- 12/31/2023: Fermé
- 1/1/2024: Fermé
- 2/16/2024: Fermé
- 2/17/2024: Fermé
- 2/18/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William H.
When we got there they screwed up our reservations, I took forever to correct. Once we got moved and went to return the truck there was no clear area to go to speak with a rep. Then when we attempted to return it the check-in link was not working and again no clear instruction. When I called the next day to explain what happened I found out they charged us $128 when I called to find out why the guy was rude and found they charged an extra day and additional items. I called to get it corrected and they only corrected a portion of the issue. I will not be using U-haul ever again..graeyson B.
Service was super quick and easy. Le service à la clientèle était génial. Everything was explained and done as said. I would use this location again.Maricela A.
The location was not open when my rental contract time was due and when I did go to return it during posted business hours, it was closed. In spite of this, I was still charged for the additional day of rental despite the location not being opened. I would have dropped it off before it opened and paid the $20 after hours drop off fee if I knew I would have been charged $60,5 for another full day of rental and insurance.Eric T.
ONE WAY TRIP!! The only reason I would not recommend location is because if you are not returning it within a location near it the price is exarrated!! Apparently anything being used in south texas price INCREASES 400 %!! 54 rental turned into 240 rentalAntonio M.
Le client n'a pas laissé de commentaire.Rudy D.
Great customer service!Brian W.
Prompt, courteous, knowledgeable, very helpful, Southern Manners!, I have used this location many times and will continue to do so.Sherry R.
Le client n'a pas laissé de commentaire.Nicolas D.
Le client n'a pas laissé de commentaire.bob A.
Le client n'a pas laissé de commentaire.Alicia D.
Everything was great. ThanksJeannette C.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Arnulfo G.
Le client n'a pas laissé de commentaire.Joe D.
Le client n'a pas laissé de commentaire.Diane H.
I reserved a 20-ft truck with two dollars when I got to destination to pick up the truck I was never informed that there was no dollies in the back of the truck I called back and they said they had no dollies available at their store I called all over the area and there were no dollies available how was I supposed to move in a 20-foot truck with a ramp and no dollies I was never notified that the dollies was taken off of my reservation because there wasn't any. Very disappointed in the lack of communication and consideration.Lori C.
It's all goodVICTOR C.
Le client n'a pas laissé de commentaire.San Juanita O.
No assistance with where to drop it since I was dropping off at a bowling alley. It was too small for a 26 foot truck to turn around and drop trailer.Willie H.
Yall were great in every way...friendly...good equipment...clear expectations...thanks!Martha A.
Le client n'a pas laissé de commentaire.Thad J.
For the frequency I use a trailer, it is easier to rent from U-Haul. It is efficient and effortless.Billy P.
Le client n'a pas laissé de commentaire.Billy P.
Le client n'a pas laissé de commentaire.Luis P.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Alexander G.
Maintain standardsMichael B.
Maintain standardsMichael B.
Very hard to get into area crowded, personal vehicle was parked not easy at all to get in or out. Or where to leave the trailer I rented.lori M.
Nobody there only place to park was in mud area was blocked by two flatbed wreckers w8th wrecked cars waiting on traffic. Couldn't turn around got stuck. I was there on a Saturday at 1 pm and was assured the place was open and staffed that place didn't open till 4pm.GARY M.
The door on my trailer was getting stuck the entire time of use to the point I needed a second person to help yank it close each time. Then the rivets that held the latch on fell out, not like it would have mattered with how stuck the door was. Told the employee about this and he didn't seem to care or offer any sort of compensation or apologies at all.Mitchell B.
Service was greatAdrian S.
Le client n'a pas laissé de commentaire.Timothy L.
The guy there is Always great, polite, knowledgeable trustworthy, respectful and has his equipment clean and organized. Highly recommend this locationCraig S.
Le client n'a pas laissé de commentaire.Alexis B.
Le client n'a pas laissé de commentaire.Stephen U.
Our rental went as perfect as it could, I have no suggestionsTim Y.
I have used this location several times in the past. Good service.Everend T.
Le client n'a pas laissé de commentaire.Juan Carlos H.
Le client n'a pas laissé de commentaire.Roosevelt H.
Very professional and extremely easy , thank you so muchcolton P.
Le client n'a pas laissé de commentaire.Akshara C.
Le client n'a pas laissé de commentaire.Theresa C.
Le client n'a pas laissé de commentaire.Kristopher M.
Le client n'a pas laissé de commentaire.Sarah P.
Le client n'a pas laissé de commentaire.Steve W.
Fast drop off, great job!Todd B.
The receiving personnel was very courteous and perform the rental drop off in a professional manner, thanks!Spencer M.
Le client n'a pas laissé de commentaire.Michael J.
The drop off location was basically just a parking lot for all intents and purposes. I didn't even see where the office was. That being said, a representative was in the parking lot within minutes (before we were even finished parking actually) and was very nice. Super easy drop off.Dawn P.
Le client n'a pas laissé de commentaire.Jerry R.
N/A. Staff not present at time of return. Building manager assisted as best possible.Edward M.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.David B.
Nothing the set up and service was easy and simple , will get my service again if needed. Thanks again..Pedro T.
Le client n'a pas laissé de commentaire.Tyrien G.
Le client n'a pas laissé de commentaire.Matthew S.
Truck was in rough shape but also it is nearing 190 000 miles so it is understandable. The issue was less the pre-existing damage but more so that the e-brake disengage lever was broken which prevents anyone from using the e-brake. The other issue is the parking arrangement. The parking lot area is quite small and someone had parked a trailer on one side and poorly parked a truck on the other side in such a way that it made it quite difficult to get the truck out. Granted it is the 26' but it added stress to the overall experience. Still would use the service again from this location but wanted to be up front about the experience.Dallas F.
Driver window popped out of track on highway at 75 mph. Ac would blow hot at times. When I brought it back to location the shifter cable must have come apart and left The moving truck in middle of Parking lot. I pushed it out of the way as best I could.Brandon L.
State hidden charges up front!!timothy R.
Professional, Quick ,Easy. Agent knew what he was doing and was polite and efficient. Great value.Thomas M.
Le client n'a pas laissé de commentaire.Robert W.
Easy to access location, Ray was very helpful.Cheryl B.
Easy and friendly transactionJim W.
Le client n'a pas laissé de commentaire.Drake B.
Customer Service was rushed, truck was not available when needed and promised, we should not have to call back numerous times to get a truck that was told was available.liam L.
Only issue, gas tank on "E", may have had fuel stolen, unsure.David S.
Le client n'a pas laissé de commentaire.Anthony D.
They original vehicle did not have air conditioning. The location could not fulfill my order completely. The vehicle that was finally rented to me was not particularly clean. The rental agent, however, was VERY accommodating to the situation and demonstrated excellent customer service during my experience!!! He was gracious and kind.Elizabeth Ann R.
Le client n'a pas laissé de commentaire.Marcus V.
Firstly I ordered Utility Dolly and Furniture Dolly but it was not provided to me. The facility has those things but choose not to provide me (I dont know why). I was given some other appliance dolly which I did not need and was charged anyway for it. The link on equipment condition expired when I got the truck. Please refund partially if possible since this is not fair.Krushi L.
Truck cab was quite dirty and had some sort of pet hair all over the place in clumps. The dolly I had rented was not with the truck and no replacement was offered. I ended up having to buy a $130 dolly from Lowe's prior to moving. Engine oil light was on for the truck; aka truck was not being maintained. Many areas are in need of improvement.BRETT B.
Le client n'a pas laissé de commentaire.jon B.
I loved the bowling alley location in San Marcos. Plentiful parking and easy access to U-Haul vehicle. Was happy you actually had vans. Great price as well. And I loved the after hours drop off key box. Everything worked out great. And costumer service was fast and nice.Adrian S.
The A/C stopped working in the 10 foot truck for a little while, and then it came back. The truck is pretty old and well worn, but it got the job done. Merci!Jennifer M.
Le client n'a pas laissé de commentaire.ERIC R.
Le client n'a pas laissé de commentaire.LANCE B.
Le client n'a pas laissé de commentaire.victoria K.
dropped out after hoursJaymie S.
Le client n'a pas laissé de commentaire.Barbara C.
The location was changed 4 times to 3 different cities, in the span of 1 hour on pick up day. I was notified a truck wasn't available 10 minutes before pick up.Trisha Z.
Le client n'a pas laissé de commentaire.Matthew P.
The air conditioning in the unit was malfunctioning and hot air was blowing on the feet if you had the cold air on, and then the cold air only worked for a short period of time. We had to pull over and go sit in another vehicle to cool off. Someone could EASILY suffer heat stroke in that unit.Brian J.
Le client n'a pas laissé de commentaire.Aaron R.
This was easiest and quickest U-Haul rental I have ever experienced. Definitely will use if ever needed in the future.Jose F.
This is a limited service location. As such it is fine. The key drop box location is not obvious and the people in the bowling alley did not know where it was. A little more signage would help. Otherwise, as a location for drop off, it was convenient.Tim E.
the mobile check in and pick up process isn't very reliableGARRETT B.
Le client n'a pas laissé de commentaire.Carla C.
THe check-in and check-out were easy, fast an secure even without being in a store!Milad M.
The rep, Ray, was very helpful.Anthony K.
Super easy, would recommend.Andrew B.
I was not able to use your check in application. Received an error where my location could not be determined.John P.
No issues whatsoever. Very easy and convenient.Kerry H.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Linda R.
The tow dolly that was rented to me had one tie down that was cut and couldn't even reach the rachet. I had to go and buy a tie down to make it work. The other tie down rachet came unlocked during my 20 miles drive and when I got to my location it had totally come off the top of the tire. When I told the guy he said he would discount my rental. He only discounted $10 on a $50 rental. The equipment should have never been rented to me. I shouldn't have used it, but I was stuck and didn't want to drive 40 minutes back to get another car dolly. I would bet that it will still be rented to the next person without being fixed as well.Lisa L.
Ac not working after calling in they said to report and wait for road side service. I was out of town and not able to wait 2-3 hours for a repair.Sylvia A.