Excellent service à la clientèle
Delonta B
Customer Reviews for Sunshine Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
ryan mYou offer hand trucks but there are none at this location.
TANYA KCustomer service was great but the supply at the location did not have what I requested. The furniture sheets smelt of cigarettes and mildew.
ROSS CCustomer service was terrible, I was ignored for several minutes. One employee was very rude and lack respect.
Frederick CI had appointment @8am dint get the truck until 9:30
lester jThe app is overwhelmingly slow but the attendant at the location was helpful and got it all arranged.
Devere OIf you can open earlier would help to some People. If not, still is ok
Manuel CGood customer service very friendly
Tina LI was overcharged i paid 84 at the counter then wasvcharged 158 again
RUTHELENE SOvercharged me
Sarah SDid an mobile drop off
Jerrick WThey acted like they didn't know what to do.
Jacqueline BThis location did not perform as responsive as the previous locations I used but the end result was satisfactory.
Kenneth sQuick, easy turn in!!
Diane RStop requiring customers to have the technology to take a picture of their driver's license. Not everyone has a smart phone!
Frederick FThe drop off location has no indivation for a drop off lovation that it is even legitimate
Michael BThere was no designated parking and the personnel were no help when asked. A lot of shrugging. A young man collected the keys and declined to check the gas, inspect the vehicle or accept the packing blankets we rented. My husband questioned our liability because of his refusal to "check in " the truck and his reply was, "dude, I just need the keys". I'm now worried that we will be held responsible for something.
jacqueline sSeemed to be some confusion on employee's part of how to use Uhaul website and actual trucks available at this location.
Kenneth TThis is normally where I get my oil changes so I already knew the workers here were good people and that’s why I chose this location but I would recommend us drop off location to anyone in the area
Anthony SThe location was fine but Uhaul itself is a joke. Ive used them three times now in a years time. First time on the day of our move the equipment was not where it was to be so took a few hours to get equipment and then needed a tire. This past week rental, they never put our discounted rate in so we paid full price for rental which was not the deal. This weeks rental was somewhat upsetting because of trying to return the truck. Web site was down, store was closed and customer service would not help to check in back in. Stay away from Uhaul.
Jim Weasy to find and the working staff were very helpful
Christian HOverall experience great. They called the day after I made the reservation to let me know the size I ordered wouldn't be available instead of the day I picked it up. I appreciated that because it showed true professionalism and courtesy to the customer.
Kenneth HUnfriendly, disinterested in satisfying customer needs.
IHOR HKeep providing good service! Manager/Owner help me take off our car and was very willing to help and was super friendly. He's sets a standard that all his employees maintain and focus on the customers. I chose this location and glad I did!
greg mMake sure it’s available for mobile pick up :@@
Vandan TRodney was a big help! He helped me with the truck and made my experience so much easier!
Al UNeeds to be a sign where visible. Drove by it twice before noticing the truck and tow dolly.
Daniel PYour app didn't let me upload my odometer picture, no one responded to my phone call after waiting for one hour on hold, and your chat box disconnected and wouldn't let me chat with anybody. Trying to do an after-hours turn-in was the worst customer service experience I've ever had in my entire life. Zero stars.
Tristan DThe young men that helped me were very nice but the truck that I received was a mess. Of course I took pics but it smelled like smoke, they're were ashes all over the dash, on the window and in the compartment under the radio and other controls. For someone that has severe allergies and smoke bothers them, that was a horrible experience but I needed the truck at that time. I probably won't use that particular site anymore or refer them. Customer service was A1 but they must do better with the upkeep of their vehicles. My eyes are still burning two days later.
Charlearion BVery courteous and a helpful staff
ronald cWould have been nice to know about after hours returns.
Michael HVery friendly and courteous group of people.Will rent again.
rosa mI had a guaranteed reservation for 12pm plus I had to drive 45 minutes away. Luckily I called before I was on my way, the truck was not at my location which push my moving plans behind. The location called me at 2:50pm and they closed at 4:00pm so I had to rush to get the truck before they closed. Terrible experience!
hasssanh cFair pricing of quotes and have the location more visible from street with U-haul signs.
chris cThe agency computer equipment is very OUT dated, it not compatible with 2020 software. On the Uhaul site the computer refuse to add a point of contact to drop off (clarkston GA) the agent took 30 minutes to assist ( only on the phone ) there was no customers in the office at the time. Please check why in uhaul.com you have a option to choose (insurance fee) $26 or $56). The drop off point the site was closed. Waited 1 hour never open. In the mean time I had to call uhaul 3 times to what to do(no drop BOX). After speaking to the last uhaul representative HE finally check with a supervisor to find another drop off site. Which mean we had to use the gas to get too. I deserve some kind of credit for Unprofessional service.
Rever LI have no complaints
Valeria WWalk around on the vehicle to be sure there are no blemishes, dents, etc. There were none, but not the point. All other aspects were super positive and I am overall very pleased!! Great job guys!!
Shaun AVery nice experience, thank you
FRANCISCO CBetter sets for the driver set, needs to be more comfortable. Just a suggestion. Traveling long distance is really uncomfortable when driving over 1000 miles but over all I would highly recommend uhaul...thank you , God bless & stay safe.
Angela DU haul closed at 4:00pm on Tuesday October 27, 2020, I arrived at 5:30pm I called u haul left a message stating I dropped off the tow dollythe following day I did not receive a email from nor phone. I felt I should of received at least email staying. g conformation the dolly was received
Raymond TThe associate who was there was extremely helpful to make sure I had everything I needed for our move.
Anthony DI feel like this place is a rip off with never get my business again
curtis cWonderful People, wonderful equipment!
Peter PChange the pries on the miles..
brandn dVirgil was incredibly nice and accommodating with my rental. I needed a truck with a ramp and he had one glasses up ready to go! I appreciate his kindness.
Christin CI rent from uhaul often, and am always happy with the service, however this experience was exceptional, MEGAN* from your NC office was very helpful, and kind, my van that I tow with, was recently in the shop, and experienced a major problem half way through the trip, causing us to leave a vehicle, and return home., MEGAN went out of her way to find a FAIR solution , she is and outstanding customer service rep and an asset to your company. I have been in sales and customer service for many years, and find it refreshing in this day and age of millennials, to find someone with their Whit's about them. Thank You. Sincerely Brittain J. Haynes
Brittain HDid touchless drop off so didn't meet anyone. Location was very clean. Process for drop off was very easy.
Matthew KI waited 4 hours to get a truck after having to drive 20 miles out the way to get it. Uhaul gave me an extra 50 miles but I lost my movers do to the time constaint. In turn I had to make 2 trips on a one way. That's an extra 90 miles. The guy that was over the Uhaul portion of the business acted like he didnt want to make the necessary calls to trafffic to get the 15 footer and auto transport cleared. They acted like they were super busy on the oil changing station, but on the contrary there were only 3 vehicles that pulled up the entire time I was there, not to mention they had 4 people on staff.
Marquette H