Customer Reviews for Super 8
(U-Haul Neighborhood Dealer)

Évaluation :

3

Good for drop off. Has small inventory of trailers only.

Évaluation :

3

Have a sign in the area to indicate that U-Haul services are located here.

Évaluation :

2

have a service rep, as customer i did everything for pickup and travel to out of state location?

Évaluation :

2

My gas tank was broke and only was one truck there so I had to drive to Sioux Falls. SD. Which they didn't pay for gas.

Évaluation :

2

I made a official complaint to you UHaul and I have not even heard back tgey said 48/72 hours so disappointed about to go to Social media and warn everyone! Never will we ever use the services afaing

Évaluation :

1

The clerk was rude. The truck had less fuel then they quoted. The truck was blocked in. Etc.

Évaluation :

5

Although the drop off location is self retrun, i had trouble with the app amd went in for assistance. She helped me register the return of my trailer

Évaluation :

4

This location was fine. The issue with my experience was in storage units. I reserved a unit the same day I reserved the truck. When I arrived at Sioux Falls where my unit was supposed to be the kiosk was down. I called the number, only to be told in a disrespectful manner that my unit was gone. They did not have one for me even though it was reserved. Then the attendant said "you can have my bosses number but he's gonna tell you the same thing". I then spent 45 minutes on hold only to be disconnected after getting to a customer service representative. No call back, no attempt to contact me. Then the website crashed 5 separate times on return due to "low storage" via uhaul's website. I will not be using U-Haul in the future, and will tell all of my coworkers (who move every 3-4 years like clockwork) of my horrible experience.

Évaluation :

1

Worst customer service and business, will never do business with these people again. Had to drive out into a unplowed field to get trailer. Had to dig it out of the snow and it was frozen to the ground. No one would help and customer service is a joke! Chain was broke! We had to buy replacement parts for it!

Évaluation :

3

Provide detailed instructions prior to drop off so we know ahead of time what to expect. It could be in the form of an email, perhaps. All the customer service guy told me is, make sure you get a receipt or you could get double charged. Well, the Super 8 doesn't give receipts . The customer service people need better knowledge and training so they can be more helpful.