The lady behind the counter was extremely helpful after the uhual website said that I already returned my equipment even though I have till Friday to return it, I returned it on a Thursday and was able to get it all sorted out. Outstanding customer service!
Bradley G
Customer Reviews for Super Starr Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The clerk was very helpful, kind and courteous
eduardo uThe lady at the Rio Grande City location is extremely compassionate and understanding. Love the service 殺
Tersea SI wouldnt change a thing customer service is excellent and equipment is in great shape and to top it off great prices for the services. Love it!!!!!
Asa AS.O.
Graciela AProcess was smooth and easy, customer service was polite and u derstanding to my needs and concerns. Great experience over all.
Asa ANothing, customer service was excellent, helped hook-up the trailer too. Thanx!!
LANA PThe person who attended me was replacing the person in charge, she did no know how to use the system
PEDRO ZNo comment on drop off location as no one was working on Sunday and had to do the self drop off on mobile phone. Which was a breeze.
DAVID SVery friendly staff overall a pleasant experience would recommend
AL lGreat service clean and fast checkout
CESAR EThis location has always had outstanding customer service, I have been using for several years and they continue to be there for their customer.
RICARDO LVeronica was very pleasant and helpful every time I spoke to her on the phone. I moved my mother from Rio Grande City to San Antonio and don't plan to return. But I would recommend to anyone that needs a rental.
REBECCA RService was excellent do not change a thing.
Osavaldo gNot applicable none dropped off on Sunday.
Jose LCustomer service was awesome. Way to go Yvonne Ramirez...
Rafael FYou got it down pat.
ENRIQUE GHave the means necessary to be able to refund deposits to the customers at the time of returns.
Joe ENothing it was perfect
Alex GThis location is ALWAYS awesome as far as their service and they go out of their way to please the customer. Great Staff!
RICARDO LThe lady at this location was very helpful.
Deborah DVery good to work with. Extremely helpful.
Martin REl servicio en Super Starr Storage fue muy bueno, pero el servicio de UHaul Corpus Christi muy malo (pésimo). No recibí ninguna llamada para confirmar que todo estaba bien para recoger mi unidad en Shary Road en Mission (preferred pick-up). Al hablar yo a las 5:40 pm, me dijeron que se iban a contactar conmigo directamente de UHaul y lo que recibí fue un mensaje de voz que podía recoger el camión en Río Grande City a casi una hora de Mission. Hablé con Diana de Uhaul en Corpus Christi para quejarme de que tenía que manejar una hora para recoger la unidad y que necesitaba que cambiaran la entrega a un lugar mas cercano. Me prometío un descuento de $200 dólares para ir a recogerlo a esa ubicación y acepte porq la unica otra opción era un camión mas chico y con un remolque, lo cual no acepte. Al recoger el camión, solo me hicieron un descuento de $90 dolares, hablamos con Diana y dijo que era todo lo que podía hacer. Me parece muy poco profesional de UHaul, que no tengan una unidad disponible en un lugar cercano a donde se escogio recoger el equipo y luego que no cumplan lo que prometen. La reservación la hice con 3 semanas de anticipación.
Guillermo FNothing everything was great.
johnny gVery helpful
Mario SYvonne went out of her way to help me out and make sure I had everything I needed!
Joseph CUhaul sucks told me i would pick up in a near by location ended uo having to drive 2 hrs to pick up.
SANTO SAmazing costumer service, very friendly agents helped out with every question i had... provided me with all required information went through all details of the rental and insurance and provided me with a list of options to drop of the rental truck
FERNANDO AThis location has always been GREAT in all our rentals we have done, they seem to always care about customers needs and work with us. If anything there is to improve is stock of variety of fleet, but even at that, this location finds whatever we need in area.
RICARDO LStaff is very helpful and friendly! Great experience overall.
LUIS SI was very pleased with their excellent service.
BRUCE DGreat people to deal with
JOSE SThe only problem we had was, the trailer would swirve. The truck would only go 55 mph because of the trailer. Nxt time I think I'll rent a moving truck
MARIA RI was extremely disappointed with your prices! Very misleading! For a 17' truck I thought I only needed to pay 29,95 + Ins...but was surprised with the mileage charge of .79. I was merely transporting props for our band show and was saddle with a 250 bill. Needless to say I will never use U-haul again, and will not recommend it to anyone! RBarrera
RODOLFO BMr gilbert at this location was the best person i have ever done bussiness with he was so helpful n even backed up my trailer if only all would be like him thank u sir
MAYANIN MThe location and agent where I picked-up unit was okay (Rio Grande City, TX); however, I received a call late afternoon the day before I was scheduled to pick up truck in Mission, TX and informed that I would have to travel to Rio Grande City, TX from Mission, TX to pick-up truck. In short, I had reserved and expected to pick-up unit in Mission. This is unacceptable and I bitterly complained to U-Haul to no avail. U-Haul made their problem my problem and had to start later in the day than planned, costing me a night in a hotel (2-rooms) for not getting an early start and finishing later in the night, gas money (truck and personal car) to pick up unit in Rio Grande City. Communication channels and accountability are lacking at U-Haul. I was very disappointed and inconvenienced due to U-Haul's last minute notice. U-Haul dropped the ball. How would any customer feel that upon proceeding to pick-up truck that he/she would have to travel 40 miles to pick-up same and that if we didn't like it, it would be taken by another customer.
RUBEN HThey are closed for lunch from 12-1:30. An hour and a half seems a little excessive to be closed in the middle of the day.
LUIS CAnother great experience.
LINDA GGreat experience.
LINDAQ GThe manager was great she even started the truck for me and was very helpful. I hope to use these services again at this location soon..
LINDA MGilbert and his son were extremely helpful and offered assistance and advice beyond my expectations. Very good experience at SuperStar Storage.
Monica C