When I pick up truck, clerk provided bad customer service. When e return, clerk did not know how process return but at least he tried. The return, I blame on management for lack of training to clerk.FRANCISCO R.
Customer Reviews for Super Stop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ERIK L.
Le client n'a pas laissé de commentaire.GENARO M.
Le client n'a pas laissé de commentaire.ALEXANDER A.
Le client n'a pas laissé de commentaire.ALEXANDER A.
Thanks to this location,is open on Saturday not all U-Haul location s are open on weekends.JUAN A.
Everything was great! I got there to pick up the truck and return it and both people were very nice and helpful. Keep up the great work!!!Jennifer W.
Great service and a truck that first needs.John L.
The friendly and professional agents helped me check in and out quickly.PEDRO ALEJANDRO A.
Le client n'a pas laissé de commentaire.Sandra W.
Le client n'a pas laissé de commentaire.RAUL Z.
When I went to pick up my rental that was reserved,my truck was not present at location. I was then sent to another location 30 minutes away. This could have easily been prevented by a simple phone call to me letting me know I needed to go to other location. I had movers scheduled to meet me, and ended up having to pay them for an hour of their time that I was running around trying to find my reserved uhaul. I will definitely NEVER be using uhaul again!Nicole H.
Le client n'a pas laissé de commentaire.Joseph R.
I asked for the pick up location closest to the El Paso airport. This was a mini-mart in a residential area. Getting onto the road was difficult. There was a U-Haul store on the main road from the airport with full service and easy access. The windshield wipers needed replacing and were split (close to coming off) The personnel at the pick up were kind and as efficient as they could be where they seldom dealt with this activity.Susan M.
Le client n'a pas laissé de commentaire.irma R.
I felt rushed. I was not told I would be paying for gas. They only told me Id pay for the rental and $.99 a mile. I also was rushed to leave. They did not do a fi al walk with me. And when J called to pick up my drill and drill bits and drill charger that was in side of passanger door , they did not do a final walk before handing it to the next person. The man was rude.Derick S.
Le client n'a pas laissé de commentaire.Juan Carlos C.
They charge adicional gas, with no reasson The store is not a u- haull real store, no choices on the Truck, no employes, I do not like at all,thats To bad, the truck was very damageRicardo C.
Le client n'a pas laissé de commentaire.MARIO M.
first the attitude of the cashier and check well that their trucks really have a full tank. I used one of her trucks for only 10 miles and I put 25 dollars of gas on her when I returned it and the cashier was very rude when she told her what happened.EDGAR O.
Le client n'a pas laissé de commentaire.Gerard M.
I was told that I would getting a text stating the final mount that I will be charged. I never received a text stating this information. Still waiting to see the cost of the rental.PETER C.
Passenger door did not close all the way. Air vent broken. Never received my bill, they just charged me without letting me know what the charges were. Not happyAlfonso N.
Le client n'a pas laissé de commentaire.nitashanta H.
Le client n'a pas laissé de commentaire.Hector J.
Cashier very unprepared . My order was moved from the vista del sol location to Yarbrough . Times were not correct and I requested an appliance dolly which was not marked when they transferred the event . The cashier seems like she didn't know what she was doing . Took almost 30 minutes to check me out with vehicle .LUIS JR G.
Le client n'a pas laissé de commentaire.Marcus L.
Le client n'a pas laissé de commentaire.Shelsy P.
The rear door jammed and was stuck for hours and lock, had to put lubricant myself and the ignition would stickHUMBERTO ARAGON M.
Great serviceðŸ‘MIGUEL ANGEL J.
Very friendly person that helped me that day with my rental. Exceptional service she provided. I forgot her name but she did a phenomenal job.Juan M.
Helpful and friendly service.HECTOR JAVIER C.
Le client n'a pas laissé de commentaire.Tia R.
Le client n'a pas laissé de commentaire.Hope F.
Le client n'a pas laissé de commentaire.RODERICK S.
Le client n'a pas laissé de commentaire.Ricardo J.
Le client n'a pas laissé de commentaire.Ruth S.
UHAUL, I dropped the vehicle around 10:10 am yesterday 4 June 2020 and I called customer service twice before I got my receipt around 02:30 pm.KELVIN B.
Le client n'a pas laissé de commentaire.Isaiah W.
The gas station attendant who gave me the Uhaul didn't seem very knowledgable about the pricing or any questions I had really regarding the mileage and the charging process. Other than that, the actual equipment was perfectLes S.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Heather H.
The staff was great and got me the truck I needed right there on the spot. Other locations didn't have the truck we need and over priced. This location was quick easy and affordable! MerciMichael A.
Advise them about your late fees, penatolities and anything else . Ave driver doesn't know anything about I haul . Re-train some of your staff. MmJorge C.
Staff was very helpful and very nice no problem at all made me feel very comfortable with the whole processMike E.
The lady that help us couldn't give us prices until the end, she gave us wrong information and didn't give us the option of one way to drop it off at other location. She was rude when we returned It even I explained that she didn't explain anything and made us paid for extra miles while it was her fault that she didn't explain right.Zenia O.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Jay H.
Repair / adjust passenger door, doesn't close properly, for safety of passengers. Overall, lady U-haul rep n lady at Shell gas station were very helpful n Professional with my request.jose S.
Le client n'a pas laissé de commentaire.Virginia G.
Le client n'a pas laissé de commentaire.Hisa R.
Rapide et sympathiquePablo D.
Le client n'a pas laissé de commentaire.marie M.
Clark did not know how to complete reservation and pick up took over 30 mins. Additionally clerk did not know which truck was Available and applicable to pick up. Truck was also dirty and odorous as if it had not been cleaned since last use.Lani S.
Le client n'a pas laissé de commentaire.Gabriela M.
Professional and courteousAlfonso C.
Great service and location.. A++ service!Leonardo U.
Le client n'a pas laissé de commentaire.Santiago R.
Le client n'a pas laissé de commentaire.Maria G.
Had great experience.Joseph H.
I got charged double. The u haul was not swept, a pipe was found in the front seat, the truck was given to us at a quarter tank. Overall we will not ever rent out a u haul at this location again.Alexia H.
Le client n'a pas laissé de commentaire.Fernando R.
Le client n'a pas laissé de commentaire.Christopher C.
Easy and pain free turn in.Christopher S.
Le client n'a pas laissé de commentaire.Alma L.
Le client n'a pas laissé de commentaire.CHRISTINA V.
Le client n'a pas laissé de commentaire.John H.
Ramp needs adjustmentBilly R.
Proper training and a complete attitude adjustment. Reps on the phone were great. Who we dealt with in person--not so much.Michelle E.
Le client n'a pas laissé de commentaire.Bruce F.
I did not get all boxes I purchased on line, there was no furniture dollies, and the truck AC was not working. long time to chack in waiting on regular gas station costumers.Francisco V.
The lady at the drop-off location was very helpful.RODOLFO L.
Cost of mileage is expensive for a local move. Rep at store was great.Josue F.
Le client n'a pas laissé de commentaire.robert V.
Le client n'a pas laissé de commentaire.Julia R.
Please give the right equipment and have a some knowledge of what equipment is for each unit!!!Jessie M.
Le client n'a pas laissé de commentaire.danny B.
If you can find your U-haul rental at a different location, do it.JUAN E.
Truck paperwork was incorrect. It had less gas and mor miles stated in the checkout paperwork.Lorrie R.
Le client n'a pas laissé de commentaire.Jose G.
Helped in every wayDavid B.
Every was okayMiguel V.
Rude, charmed me incorrectly, unprofessional, dirty, horrible!andrea G.
Excellent customer serviceRicardo Q L.
Nikkie was very sympathetic to me during my initial reservation. Thank you. It seemed that everytime she began my reservation, customers walked in. She was Great in handling us all. Max was also very professional when I arrived to pick up. I'm glad I was able to thank Nikkie in person at drop off and happy to have selected your location.Sandra L.
Le client n'a pas laissé de commentaire.Laura R.
Le client n'a pas laissé de commentaire.Gordon C.
Worst customer service experience evergeorge C.
The unloading metal panel to the ground did not open.hyun C.
Le client n'a pas laissé de commentaire.Miguel C.
Le client n'a pas laissé de commentaire.david M.
Dropped off auto transport. Person at counter came and took picture of serial number and said that was all I needed. I asked for some proof that I did drop it there. He said I would get an e-mail, he could not give me anything in writing or even give me his name. Well I waited well over 1/2 hour and no e-mail. So I did the drop off my self (like store was closed) thru the internet, it never told me that it was done already so I continued. Got an e-mailed receipt for drop off in less that 5 minutes. Not the best place I have ever dropped stuff off at. Won't go there again!!Juan G.
Le client n'a pas laissé de commentaire.Hector M.
Le client n'a pas laissé de commentaire.MICHAEL G.
comment is about manager at store on Montana where original reservation was done, he was less than helpful I asked to help me find a trailer closer to my side of town "east side" he said he couldn't cuz my trailer was at Dyer store. he said I would have to call around cuz he's trailer at the store was reserved for Saturday so I couldn't have it. so we left with no trailer and no help from this guy. found this store on Yarbrough made a call to traffic and xfer my info to that store got my trailer very disappointed with service at Montana this guy couldn't wait to get us off the store loosing money I was there to pay for a one way rental and he would not help us what is he doing there?.torres J.
Nothing really. The young lady knew what she was doing. Great service.Patricio S.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.Laura V.
The pick up location was great! In the other end the drop off location was not as great! They just took the keys from me and said "ok you're good". I ask for a receipt or proof of drop off and they told me "no you're ok, will notify you by email". So we supposed to just take their word for it??. I mean I was expecting more than jus "you're good".Juan E.