Very difficult. Not an easy process at all. I will not rent at this location or under this type process again unless absolutely necessary.Steve A.
Customer Reviews for Superior Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Rancho Cordova, CA 95742
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The combination lock on the lift gate was VERY difficult to open.William P.
Le client n'a pas laissé de commentaire.Molly H.
The only problem was that there is no longer an office at this location, I had to go two blocks (with 2 u-turns) to get an agent to help me. The site would be fine if you use the app instead of the in person option.William P.
Le client n'a pas laissé de commentaire.stepan S.
Le client n'a pas laissé de commentaire.David H.
We showed up and there was no one working. We never received an email with proper instructions on how to access the truck it took us over 30 mins and 3 phone calls to get it. Than when we turned in the truck the fuel level so beyond low that we barely made it to a gas station and we bought blankets and pads for our move and they never gave them to us. No one did a walk through of the truck with us not even a walk through using the phone. This was a terrible experienceMICHAEL A.
It was unclear through the mobile process that i wasn't renting for a 24 hour periodâ€¦..since i was asked to estimate miles I assumed the hours were an estimate tooâ€¦..so they charged me two 39,95 feesâ€¦..Marcel S.
Le client n'a pas laissé de commentaire.John J.
The vehicle that I received was dirty special interior area, but outside was a little dirty which is justified due to the conditions that's around the vehicle and was not a major problem. I was glad that the vehicle was available and I am very grateful. I did have a hard time using the web app to check the vehicle in which was a total pain I waited on the phone for approximately 45 minutes and got frustrated and called the main location number to return the vehicle which was excellent.ALVIN D.
Mobile check in and out was very easy, quick and preferred. Vehicle was fine although drove a little strange, alignment seemed off. The outside and inside were just a bit dirty but still usable.Dustin B.
The site wasn't even ran by UHaul as a business. It was a private vendor with one trailer in a storage lot facility who was very disgruntled but helpful. Either make this a full site or push the products to a different siteTYLER S.
Great customer service and had a good experience. Thumbs up.Zachary M.
Le client n'a pas laissé de commentaire.CAO D.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Randy K.
I went through the online process to pick up my reserved truck and after completing the process the website instructed me to go to the counter to pick up the keys. But it turns out that the business had moved their office to a different location so the doors were locked and there were no employees onsite but there was a sign on the door with a number to call for assistance. I had to call twice because my first call went unanswered. The person I spoke with told me the combination to the lock of the cargo door and that the keys were inside but I couldn't get the lock open with the combination that I was given so the person on the phone told me that he'd come over to help. He arrived after a few minutes and came over to assist me and it took him several minutes to get the lock open. When he finally got the lock open the keys were not in the cargo area so he had to go inside to search for they keys which took several more minutes. He was not wearing a mask the entire time interacting with me (I was wearing a mask the entire time) so I imagine this business has no concern for COVID safety measures for their customers.Darrell F.
Thank you Chase for making our move so much easier by being so efficient ! 5 stars âââââPAULINE F.
Le client n'a pas laissé de commentaire.FRANK R.
It is remote with no personnel to help you if you have trouble. The 24/7 check out was a pain!Michael B.
Le client n'a pas laissé de commentaire.Jon M.
Le client n'a pas laissé de commentaire.ricky S.
Le client n'a pas laissé de commentaire.Victoria B.
Le client n'a pas laissé de commentaire.Ryder W.
Very rude at pick up. Then I left a message the following week- no phone call back. I called 1-800 --Uhaul and even the customer service rep couldn't get anyone to answer the phones. I have used UHaul for 25 years, and moved across country 5 times in their trucks. Not just this location, but the entire experience was horrible.heidi S.
Le client n'a pas laissé de commentaire.Tamas R.
Place additional rented equipment ie. Dollies etc in truck/at facilities where truck is being picked up. Or, provide detailed instructions on procedure for obtaining equipment prior to arrival to pick up truck and equipment.Paul O.
Le client n'a pas laissé de commentaire.Sara D.
Le client n'a pas laissé de commentaire.HECTOR A.
I'll never use u haul againCELESTE K.
Convenient, family owned business, but since this is a storage facility renting U-Haul's isn't their main focus.James A.
Always ready to serve great location customers are friendly staff is very friendly my go to for uhaul needs. Also a very familiar storage facility in Rancho Cordova so it's a pleasant experience for the uhaul as well as your storage needs. Quick service no hassle no misunderstandings all good in my books. See them they got u coveredgiovanni R.
All good.PHYLLIS H.
The staff was professional, knowledgeable, and friendly. The checkout process was quick and easy. Thank you team for your assistance.MIGUEL D.