Le client n'a pas laissé de commentaire.Ron F. | Expérience générale
Customer Reviews for Superior Storage of MN
(U-Haul Neighborhood Dealer)
Pour nous contacter
Saint Michael, MN 55376
(One block east of Larabee light - MacIver & HWY 241)
Services dans cet établissement :
- Mon–FriDe 9 h 30 am à 4 pm
- Sat–SunDe 9 h am à 1 h pm
Heures d'ouverture spéciales
- 12/2/2023: 9h00 am à 11h00 am
- 12/3/2023: Fermé
- 12/9/2023: 9h00 am à 11h00 am
- 12/10/2023: Fermé
- 12/16/2023: 9h00 am à 11h00 am
- 12/17/2023: Fermé
- 12/23/2023: Fermé
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- 12/26/2023: Fermé
- 12/31/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tom M.
I am not sure why a $30. truck rental ended up costing over $228. ridiculous!Robbin M.
It was a remote drop-off that did not have anyone there. But it worked fineRobert W.
Please see pick up location reviewJustin J.
Le client n'a pas laissé de commentaire.Teyona L.
I was not aware this was not a full service location. I would have preferred a full service location. Perhaps when renting online it should be made known this is not a full service location.Steve B.
My charges are incorrect and I'm upset.Elizabeth W.
Le client n'a pas laissé de commentaire.Shane A.
The online pickup and deliver back is a little wonky as cell service a bit weak. The process itself is good and works. Maybe need a Wi-Fi signal when using the app.Dave H.
Put a tongue Jack on the trailer.Steven J.
Le client n'a pas laissé de commentaire.Bruce G.
Le client n'a pas laissé de commentaire.Richard A.
Little tricky to park the truck when returning - more room would have made it easier or being able to go around building.Peter R.
Le client n'a pas laissé de commentaire.Scott L.
Moving trucks could be topped off with fuel when picking up, this way it's not a "guessing game" for the customer, when dropping off. All customers would know to drop off their truck with a full fuel level.JASON A.
The placed was so packed there was no where to park.Eric V.
Le client n'a pas laissé de commentaire.Tyler H.
The self service option was awful with check in being inaccurate, truck was left with no gas when I picked it up, and the process was very lengthy and tedious.Jeffrey M.
Very goodDIANA W.
Le client n'a pas laissé de commentaire.Leland Z.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Kerri M.
Le client n'a pas laissé de commentaire.Ray L.
Le client n'a pas laissé de commentaire.Jefferey M.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Ron F.
More Parking/SpaceALEXANDER P.
Hidden charges Beware! They says return within 24 hours same place and I returned on the same day with same fuel level but they charged me extra for no reason! UnacceptableMd H.
Le client n'a pas laissé de commentaire.Carol K.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Patrick G.
Le client n'a pas laissé de commentaire.Sharon K.
Explain the mobile process more and have stronger WiFi so you are able to complete. My rating is reflected of the personal help we got not the websiteScott S.
Le client n'a pas laissé de commentaire.Shawn W.
Le client n'a pas laissé de commentaire.Nicole F.
Le client n'a pas laissé de commentaire.Christine P. | Expérience générale
Le client n'a pas laissé de commentaire.Luke F.
There was nobody there..shawna J.
Nothing we had the best experience. People were friendly and helpfulNANCY B.
Scheduled trailer 3 weeks before day of need. Day before I am to pick up in GF no trailer available and I have to drive it up from home in a blizzard and back. I will not use U-Haul again if I can help itRichard L.
Le client n'a pas laissé de commentaire.Amy R. | Expérience générale
Le client n'a pas laissé de commentaire.Ceasar R. | Expérience générale
Le client n'a pas laissé de commentaire.Jason H.
I'm getting charged for more miles than the ones I actually consumed. More than double. I explained this during the returning process online, and they still made the charge. This is about $200 extra they are charging me. I'm hoping I can get this resolved.Marcelo C.
Fix the Uhaul app! It was awful trying to upload pictures and the initial checkout process through the app.Noelle R.
Le client n'a pas laissé de commentaire.Christine P.
Le client n'a pas laissé de commentaire.JACK B.
Hi wasn't aware that I would be using the online app to pick up the reservation. Additionally, the online app did not recognize my location when I returned the vehicle. I had to speak with the manager/owner for both touch points. They were helpful, so I feel the issues were not related to them so much as the online tools.Karen R.
Le client n'a pas laissé de commentaire.Duane H.
Didn't like that U Haul changed pick up location a few days before pick up. It cost me time and $Gary C.
Never saw anyone at the facility drop off site but received a phone call from a very nice lady regarding the drop off location. She made it very easy for us...thank you!Debra S.
Make sure the cab Ãs cleanedMary K.
Le client n'a pas laissé de commentaire.CHRISTINA O. | Expérience générale
Nothing everything was fantastic!Christopher S.
Le client n'a pas laissé de commentaire.Greg E.
Le client n'a pas laissé de commentaire.PHILIP D.
I would recommend the storage facility not only for the facility itself but the staff may this stand out. They are so helpful and pleasant.JOHN M. | Expérience générale
everything was good but I thought the price was High. We only used it to Drive from St Michael MN to Eauclaire WI and used it for less than 24 hoursPatty M.
Le client n'a pas laissé de commentaire.Erick L.
Simple and easy location. Worked great for pick up and return. At the corporate level though, the app for loading up the odometer and fuel at return was not behaving. Tried 4 times. Needs improvement. Kelly and Superior Storage location were great! Appreciated the simplicity of the experience (outside of the app problem - not Superiors issue).David G.
Le client n'a pas laissé de commentaire.BRIAN B. | Expérience générale
Over all it was a good experience. The truck was ready for us to use at the day and time I set up. But, it took 45 minutes to return the truck because for some reason the photo of the dashboard wouldn't take so we could continue. After logging out and in again, it finally worked. Also, I noticed I was charged for gas on the receipt when I took the truck and filled the tank to where it was when I drove off with it. I hope this will be credited to me.Beth H.
Le client n'a pas laissé de commentaire.Haley R.
Le client n'a pas laissé de commentaire.Elizabeth L.
The facility was good and the person helping was great. but I reserved a different location and was informed just two days prior that the truck was no longer available there and that I would now need to drive an additional 40 miles round trip to a different location to pick it up. This added additional time and cost.Bradley R.
Le client n'a pas laissé de commentaire.David B.
Very accommodating staffJeffrey R.
I had scheduled to pick up the trailer at a location much closer to me. The night before pickup, I'm notified I need to drive an extra 1,5 hours to pick up the trailer. Really negatively impacted my moving day.Mark H.
Le client n'a pas laissé de commentaire.Phillip H.
Just dropped offJeff E.
Le client n'a pas laissé de commentaire.Kyle K.
The location given (on the app) of the truck I picked up was incorrect so I drove around trying to find it. The parking situation was extremely difficult. The signs getting into the location were for â€œreturns onlyâ€. I'm anxious about getting charged extra fees because the parking area isn't convenient or where the truck was supposed to be when I picked it upAngie P.
Show what extra equipment is available.Eric B.
Le client n'a pas laissé de commentaire.Jushua P.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.greg B.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Douglas W.
Truck was loaded late afternoon for morning unload. Rain overnight came into the truck and saturated mattress!! This truck leaks!!Carol K.
Kelly at Superior Storage is fantastic!!! She is always helpful and knowledgeable. Can't say thank you enough for all her help!!!!MARTY N.
Le client n'a pas laissé de commentaire.Carlos R.
Le client n'a pas laissé de commentaire.Daniel B.
Office was closed & no one around due to Covid which has now become the de facto excuse for not working. Turns out it was a storage facility that also handled U-Hauls. Had to call and wait for a call back to get questions answered (took several hours).. Once we connected, Kelly was very helpful but then informed me I might have to drive an hour or two away to get the trailer we had reserved. This is completely unacceptable! In the end, Kelly found us a trailer & had it at their facility on the date & time we had reserved. The trailer's condition was just 'ok' - dents, scratches, not swept out, so we took numerous pics to protect ourselves against getting blamed for the condition. Using a storage facility as a U-Haul location means not having what the customer needs on site, and that U-Haul is not their primary concern. I would never use another site such as this, but search for a genuine U-Haul full-size dealer with staff who know their business. Overall, not a great experience - from complicated online reservations to items in the contract that are hidden to poor customer service at the pick-up and drop-off sites, we'll purchase our own trailer next time, then sell it when we are finished. My husband (who has a private pilot's license) stated that he's rented $200 000 airplanes easier than renting a U-Haul trailer.Donna H.
The online pick-up service child be more user-friendly, especially to get logged in, I set up my account with user name and password ahead of time but it switched my phone number to my wife's and none of my log in worked. It took close to an hour to check out the truck. Once logged in it was OK.DOUGLAS H.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Cinthia W.
All was well, a little confusing on the check out. It took a bit to get it figured out but I got itDonald H.
Le client n'a pas laissé de commentaire.charles C.
Not this not a reflection of the location but two things happened during my rental. 1. They haul website said my truck was not large enough to use the car carrier. Both times I had to call customer service to address this. It is a 2021 F-150. 2. The car carrier I used the left tail lamp is out.Derek J.
It was very difficult to perform the mobile rental. So much information was required (seriously, a copy of my lease agreement???) and it took an hour for us to get it all squared away, meaning we actually got our truck an hour later than scheduled. U-Haul's website kept crashing while the actual office of this storage facility seems to be always closed and the phone number always ended in a voicemail. Next time we will rent from an actual U-Haul location rather than doing the mobile pickup from an affiliate. It's just not worth the hassle.Brigette C.
Le client n'a pas laissé de commentaire.Ernest T.
Le client n'a pas laissé de commentaire.Stephen B.
I think the odometer was off I would give an overall experience for this rental a 2 out of 5 stars at best. The entire process was a hassle and will be looking elsewhere if i need to rent againNikolas T.
Le client n'a pas laissé de commentaire.Michael B.
They are bad at math! I paid 19,99 for the rental $16 for insurance! Then tax's. I returned the truck on Time full of gas and clean. It should have been $40 - $50!! It turned out to be $104類. I'll be using someone who has better math skills in the future.Ross H.
Le client n'a pas laissé de commentaire.Robert K.
I was returning a large trailer in an area that was nearly impossible to turn around in. Then when I got turned around there was another car there and the area was too small for two vehicles so I had to wait until he figured out how to get his key pull his truck out before I could drop my trailer.Brent D.
I think it's false advertising to say 19,95 because I took one trip to a storage unit with a bed , filled the tank before returning it and it still cost me $49 didn't even have it the entire 3 hours and I didn't drive it over 30 miles I will look for a different method I. June to move my entire storage unit to Arkansas. Uhaul will be my last choiceKathy N.
The local establishment and their staff were fantastic. They essentially saved the day. Online check in and pickup was an absolute disaster. Made a reservation way ahead of time, when I went to get it suddenly tons of additional info, documents, and Work was needed. Never did get that to work, thankfully and individual from the local spot could see in the system that it wasn't working, so they reached out and got everything squared away in minutes. Lost an hour of my life and rental time fighting with U-Haul's awful system.Shawn H.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Julie P.
The only problem I had was I asked for a dolly but never got oneCassandra H.
Too many pictures to take.Wade B.
We picked up after hours so did the self check in which was fine, however the truck was parked sandwiched between 2 other trucks with a snow pile on the 1 side (passenger) which made it hard to evaluate the truck for damage and take good pictures. They knew we were coming to pick up at that time and there was another 26 foot truck sitting at the front of the line that would've been able to pull right out without having try to maneuver it around. Poor planning and customer service on the company side in our opinion.Ryan S.
Staff was excellent. Location was difficult to return vehicle to due tight corners and too many rental vehicles.Benjamin J.
Le client n'a pas laissé de commentaire.QI LONG L.
The office was NEVER open and phone calls were returned slowly. We put our check in the drop box every month & mgmt e-mailed every month that they did not receive the check when it was still in the box. The management sold us a defective lock then insisted on charging us to cut it off. The doors have no weather seals so our belongings got damaged. No one informed us of the 2' set back req'd. The tar in front of the door is higher than the locker floor so the water runs in. No gutters/downspouts or security fence. After we contractually vacated they sent us a late fee notice the 1st of the next month!! THE PLACE SUCKSPaul L. | Expérience générale
The unit was clean and convenient to use. The price was fair and owners very easy to work with.Catherine C. | Expérience générale
Kelly is wonderful! She's extremely understanding and flexible when it comes to life and things happening unexpectedly. I've been extremely happy with their service Sally T. | Expérience générale
We rented a 10x10 unit for 8 months. It was very adequate space for our needs. We put most of our things up off the ground on pallets provided by Superior. Facility was easily accessible for us and we experienced no security issues during our rental time. Our rental duration allowed for a free months rental as a bonus which was nice! We would use this storage facility again and highly recommend .We used the on site u haul also.Steven L. | Expérience générale
we have never needed storage till now. We tried in Buffalo and the guy at Buffalo storage was nuts and we were about to call the police on him,, This all to ask on storage. when we went there.. We are seniors and never treated like that...So we had to find this place and it was perfect using both rentals.. Thank you for helping us out.... no name please......Linda K. | Expérience générale
Working with Kelly at Superior Storage was a wonderful experience, full of personal service at any hour of the day. I even had her cell phone number, which came in handy one night at 11p when I was struggling with the lock. She even offered to drive over an assist. No national chain would do that! Signing up and moving in was easy. Moving out was even easier. I highly recommend Superior Storage in St. Michael!!Eric B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
No problems, everything was greatDennis T. | Expérience générale
Le client n'a pas laissé de commentaire.Ann B. | Expérience générale
Very helpful, accommodating and friendly.Jennifer N. | Expérience générale
They had a storage space and a truck available always.Abby M. | Expérience générale
There was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .ARLESHA B. | Expérience générale
This was the best storage company I've ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.JOSHUA K. | Expérience générale
Difficult to drive to back with truck and trailer. Staff was amazing in accommodating easier accessAlison S. | Expérience générale
Great, brand new storage and nice staff. Forced me to write this review to get my booking fee refunded otherwise they would have the top score review.Privacy R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!