Customer Reviews for Superior Storage of MN
(U-Haul Neighborhood Dealer)

728 évaluations

4011 Maciver Ave NE   Saint Michael, MN 55376
(One block east of Larabee light - MacIver & HWY 241)

(763) 497-5197

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/6/2022: Fermé
  • 10/9/2022: Fermé
  • 10/16/2022: Fermé
  • 10/23/2022: Fermé
  • 10/30/2022: Fermé
  • 11/6/2022: Fermé
  • 11/13/2022: Fermé
  • 11/20/2022: Fermé
  • 11/24/2022 - 11/25/2022: Fermé
  • 11/27/2022: Fermé
  • 12/23/2022 - 12/26/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé

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Services dans cet établissement :

Pour nous contacter

(763) 497-5197

4011 Maciver Ave NE
Saint Michael, MN 55376
(One block east of Larabee light - MacIver & HWY 241)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 10/6/2022: Fermé
  • 10/9/2022: Fermé
  • 10/16/2022: Fermé
  • 10/23/2022: Fermé
  • 10/30/2022: Fermé
  • 11/6/2022: Fermé
  • 11/13/2022: Fermé
  • 11/20/2022: Fermé
  • 11/24/2022 - 11/25/2022: Fermé
  • 11/27/2022: Fermé
  • 12/23/2022 - 12/26/2022: Fermé
  • 12/31/2022 - 1/1/2023: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Make sure the cab ís cleaned

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA O.  |  Expérience générale 
Évaluation :
5

Nothing everything was fantastic!

Christopher S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILIP D. 
Évaluation :
5

I would recommend the storage facility not only for the facility itself but the staff may this stand out. They are so helpful and pleasant.

JOHN M.  |  Expérience générale 
Évaluation :
5

everything was good but I thought the price was High. We only used it to Drive from St Michael MN to Eauclaire WI and used it for less than 24 hours

Patty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick L. 
Évaluation :
5

Simple and easy location. Worked great for pick up and return. At the corporate level though, the app for loading up the odometer and fuel at return was not behaving. Tried 4 times. Needs improvement. Kelly and Superior Storage location were great! Appreciated the simplicity of the experience (outside of the app problem - not Superiors issue).

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Expérience générale 
Évaluation :
4

Over all it was a good experience. The truck was ready for us to use at the day and time I set up. But, it took 45 minutes to return the truck because for some reason the photo of the dashboard wouldn't take so we could continue. After logging out and in again, it finally worked. Also, I noticed I was charged for gas on the receipt when I took the truck and filled the tank to where it was when I drove off with it. I hope this will be credited to me.

Beth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
5

The facility was good and the person helping was great. but I reserved a different location and was informed just two days prior that the truck was no longer available there and that I would now need to drive an additional 40 miles round trip to a different location to pick it up. This added additional time and cost.

Bradley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Very accommodating staff

Jeffrey R. 
Évaluation :
5

I had scheduled to pick up the trailer at a location much closer to me. The night before pickup, I'm notified I need to drive an extra 1,5 hours to pick up the trailer. Really negatively impacted my moving day.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
3

Just dropped off

Jeff E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
2

The location given (on the app) of the truck I picked up was incorrect so I drove around trying to find it. The parking situation was extremely difficult. The signs getting into the location were for “returns only”. I'm anxious about getting charged extra fees because the parking area isn't convenient or where the truck was supposed to be when I picked it up

Angie P. 
Évaluation :
3

Show what extra equipment is available.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jushua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

Truck was loaded late afternoon for morning unload. Rain overnight came into the truck and saturated mattress!! This truck leaks!!

Carol K. 
Évaluation :
5

Kelly at Superior Storage is fantastic!!! She is always helpful and knowledgeable. Can't say thank you enough for all her help!!!!

MARTY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

Office was closed & no one around due to Covid which has now become the de facto excuse for not working. Turns out it was a storage facility that also handled U-Hauls. Had to call and wait for a call back to get questions answered (took several hours).. Once we connected, Kelly was very helpful but then informed me I might have to drive an hour or two away to get the trailer we had reserved. This is completely unacceptable! In the end, Kelly found us a trailer & had it at their facility on the date & time we had reserved. The trailer's condition was just 'ok' - dents, scratches, not swept out, so we took numerous pics to protect ourselves against getting blamed for the condition. Using a storage facility as a U-Haul location means not having what the customer needs on site, and that U-Haul is not their primary concern. I would never use another site such as this, but search for a genuine U-Haul full-size dealer with staff who know their business. Overall, not a great experience - from complicated online reservations to items in the contract that are hidden to poor customer service at the pick-up and drop-off sites, we'll purchase our own trailer next time, then sell it when we are finished. My husband (who has a private pilot's license) stated that he's rented $200 000 airplanes easier than renting a U-Haul trailer.

Donna H. 
Évaluation :
5

The online pick-up service child be more user-friendly, especially to get logged in, I set up my account with user name and password ahead of time but it switched my phone number to my wife's and none of my log in worked. It took close to an hour to check out the truck. Once logged in it was OK.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cinthia W. 
Évaluation :
4

All was well, a little confusing on the check out. It took a bit to get it figured out but I got it

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
5

Not this not a reflection of the location but two things happened during my rental. 1. They haul website said my truck was not large enough to use the car carrier. Both times I had to call customer service to address this. It is a 2021 F-150. 2. The car carrier I used the left tail lamp is out.

Derek J. 
Évaluation :
3

It was very difficult to perform the mobile rental. So much information was required (seriously, a copy of my lease agreement???) and it took an hour for us to get it all squared away, meaning we actually got our truck an hour later than scheduled. U-Haul's website kept crashing while the actual office of this storage facility seems to be always closed and the phone number always ended in a voicemail. Next time we will rent from an actual U-Haul location rather than doing the mobile pickup from an affiliate. It's just not worth the hassle.

Brigette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

I think the odometer was off I would give an overall experience for this rental a 2 out of 5 stars at best. The entire process was a hassle and will be looking elsewhere if i need to rent again

Nikolas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

They are bad at math! I paid 19,99 for the rental $16 for insurance! Then tax's. I returned the truck on Time full of gas and clean. It should have been $40 - $50!! It turned out to be $104類. I'll be using someone who has better math skills in the future.

Ross H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
2

I was returning a large trailer in an area that was nearly impossible to turn around in. Then when I got turned around there was another car there and the area was too small for two vehicles so I had to wait until he figured out how to get his key pull his truck out before I could drop my trailer.

Brent D. 
Évaluation :
2

I think it's false advertising to say 19,95 because I took one trip to a storage unit with a bed , filled the tank before returning it and it still cost me $49 didn't even have it the entire 3 hours and I didn't drive it over 30 miles I will look for a different method I. June to move my entire storage unit to Arkansas. Uhaul will be my last choice

Kathy N. 
Évaluation :
5

The local establishment and their staff were fantastic. They essentially saved the day. Online check in and pickup was an absolute disaster. Made a reservation way ahead of time, when I went to get it suddenly tons of additional info, documents, and Work was needed. Never did get that to work, thankfully and individual from the local spot could see in the system that it wasn't working, so they reached out and got everything squared away in minutes. Lost an hour of my life and rental time fighting with U-Haul's awful system.

Shawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
4

The only problem I had was I asked for a dolly but never got one

Cassandra H. 
Évaluation :
5

Too many pictures to take.

Wade B. 
Évaluation :
2

We picked up after hours so did the self check in which was fine, however the truck was parked sandwiched between 2 other trucks with a snow pile on the 1 side (passenger) which made it hard to evaluate the truck for damage and take good pictures. They knew we were coming to pick up at that time and there was another 26 foot truck sitting at the front of the line that would've been able to pull right out without having try to maneuver it around. Poor planning and customer service on the company side in our opinion.

Ryan S. 
Évaluation :
3

Staff was excellent. Location was difficult to return vehicle to due tight corners and too many rental vehicles.

Benjamin J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

QI LONG L. 
Évaluation :
1

The truck was filthy. The windshield was so dirty that I could barely see while driving and when I tried to clean it (on the highway) I found out the wipers were broken. The driver side wiper almost flew off on the highway! The cab smelled like cigarette smoke and had trash in it.

ALANNAH V. 
Évaluation :
5

Very easy

Dan T. 
Évaluation :
2

Paid for blankets but none were in the truck. Tried calling the place to make sure I would get it refunded and never heard back from them. The website didn't acknowledge my position when I tried to return it even though that function was on in my phone so couldn't complete the return on my phone. Called facility to let them know but never heard back.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
3

The truck was terrible. The transmission sounded like it was going die, and I had to climb under the the truck to get the ramp in.

Timothy G. 
Évaluation :
5

Customer service was great

Nicholas P. 
Évaluation :
5

Excellent.

chad F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Nutin' !!

Timothy H. 
Évaluation :
4

Uhaul did not come with a furniture dolly. Very upset. Made moving much harder.

Marie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris C. 
Évaluation :
3

So i could not log into my account i got help on the phone butnit took three phone calls on hold for 2 hours to get it figured out. The person who helped me was great just got hung up on twicw and had to call back twice to get to them

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
5

My REAL frustration was I rented a standard size truck and wanted it in the Big Lake location. I was moving inlaws from a Big Lake house to somewhere 2 miles away. Not only did UHaul not have it there but then I had to drive 20-30 min. each way to get the truck taking up an hour of my six hour rental time. Then, in addition to that frustration, I have to pay for the additional miles on the truck. So instead of paying for 2 miles x 2 (4 miles) you can see how many extra miles I had to pay for. I was not impressed. Although the location in St. Michael was great and the experience there was good, I probably will not rent from UHaul again. I lost valuable time and had to pay for it too.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
5

Superior Storage really is superior!! The truck was spotless and well maintained. They got back to me immediately when I left a message with a question after hours and were super helpful!! Highly recommend :)

Erika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Would use again! Thanks!

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLY M. 
Évaluation :
5

Fantastic experience. Kelli was super helpful!

David M. 
Évaluation :
3

Didn't see 1 employee. Talked to 1 on the phone when I arrived at location. I had to take my own pictures and get it ready for the next family, or so they said but I felt like I worked for Uhaul today as I did every part of the service.

Cory L. 
Évaluation :
5

Get rid of the app check-in and check-out. No one should go through that much hassle or have to scan their drivers license to an app. There should be a better way, like using the friendly owners and staff at the rental facility (like the good ‘ol days).

Nanthan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE H. 
Évaluation :
5

The female individual in the office was exceptional and professional to work with.

SHEILA G. 
Évaluation :
5

The drop off process was the best use of technology that I have seen in a while! Way to go U-Haul for using smart phones, cameras and the like to get this done

Charles Q. 
Évaluation :
5

Uhaul app did not work well. It took several tries to upload the pictures

Ronald B. 
Évaluation :
1

Inconsistent with my rental not being available according to reservations. Complicated support to get another truck. Over charge me for my inconvenience. I had to pay my movers three extra hours because I didn't have my truck on time.

BILLY YING PAO X. 
Évaluation :
4

The truck was old, dirty and smelled. But it got the job done.

Gregg C. 
Évaluation :
5

Quick and easy with Kelly at the St Michael location. Once my pick up location was scheduled they followed through as promised. Could not ask for more. Even had boxes and moving supplies to purchase for my last second needs.

TROY O. 
Évaluation :
1

Was not available at the location we reserved it for, so we had to drive to another town to pick up. Had to do all the check out/in work ourselves, which they charged us time for, and since we picked up half hour early to get to where we needed to be on time they charge us a whole extra day. If your going to go even a minute over 24 hours, I would suggest keeping it an extra day!

Gary M. 
Évaluation :
5

The office was NEVER open and phone calls were returned slowly. We put our check in the drop box every month & mgmt e-mailed every month that they did not receive the check when it was still in the box. The management sold us a defective lock then insisted on charging us to cut it off. The doors have no weather seals so our belongings got damaged. No one informed us of the 2' set back req'd. The tar in front of the door is higher than the locker floor so the water runs in. No gutters/downspouts or security fence. After we contractually vacated they sent us a late fee notice the 1st of the next month!! THE PLACE SUCKS

Paul L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrel T. 
Évaluation :
5

The unit was clean and convenient to use. The price was fair and owners very easy to work with.

Catherine C.  |  Expérience générale 
Évaluation :
1

The online checkout and checkin process is a absolute pain. It is not user friendly.

Joshua T. 
Évaluation :
5

Our experience with uhaul was wonderful! I had to call a few times and the customer service was exceptional. The people were both friendly and helpful.

BENJAMIN W. 
Évaluation :
5

Kelly is wonderful! She's extremely understanding and flexible when it comes to life and things happening unexpectedly. I've been extremely happy with their service 

Sally T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nate P. 
Évaluation :
2

The equipment worked and was clean but the location is still not manned due to covid restrictions. Seems a bit extreme now that restrictions are being lifted. Needless to say I had to check in over the phone and out online. I had to call when I arrived at the location then wait for someone to call me back. The message says they will call right back but I waited enough time that I started to look for trucks at other locations. I had a 12:45 pick up time by the time I got the truck it was 1:30. I was late for a 2pm pick up that I though I had given plenty of time to get to. I was told the keys were in the visor. They were not. I then had to call back and leave a message. Again wait for a cal back to be told that they needed to check with employees on the location of the keys. The. A few mins later got a call stating the keys were actually in a lock box. It was not a fast or seedless process. The person I spoke to was rude on the phone at times. Weird because I literally just did all of the work of a uhaul employee. Retrieved the keys, took pics of the odometer, gas gauge and pics to prove the cleanliness of the truck upon return. The proper customer service thing to do it offer a discount when you are not prompt, are sent on a wild goose chase for keys and have to wait way too long for a call back. I won't rent from here again unless in a serious pinch. I also uploaded my license online and was told with an attitude that I didn't. Just a poor experience over all. This is the second poor experience with this location. Lesson learned. The convenience of the location is not worth the hassle. I can go to the Rogers location or a different one next time.

Karena W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
5

Kelly was right on my reservation and instructed me politely through everything.

ROBERT F. 
Évaluation :
5

We rented a 10x10 unit for 8 months. It was very adequate space for our needs. We put most of our things up off the ground on pallets provided by Superior. Facility was easily accessible for us and we experienced no security issues during our rental time. Our rental duration allowed for a free months rental as a bonus which was nice! We would use this storage facility again and highly recommend .We used the on site u haul also.

Steven L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Excellent service à la clientèle.

Chad F. 
Évaluation :
5

we have never needed storage till now. We tried in Buffalo and the guy at Buffalo storage was nuts and we were about to call the police on him,, This all to ask on storage. when we went there.. We are seniors and never treated like that...So we had to find this place and it was perfect using both rentals.. Thank you for helping us out.... no name please......

Linda K.  |  Expérience générale 
Évaluation :
1

Have better online support for your 24/7 pick ups

Michael G. 
Évaluation :
5

Working with Kelly at Superior Storage was a wonderful experience, full of personal service at any hour of the day. I even had her cell phone number, which came in handy one night at 11p when I was struggling with the lock. She even offered to drive over an assist. No national chain would do that! Signing up and moving in was easy. Moving out was even easier. I highly recommend Superior Storage in St. Michael!!

Eric B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

No problems, everything was great

Dennis T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann B.  |  Expérience générale 
Évaluation :
5

Very helpful, accommodating and friendly.

Jennifer N.  |  Expérience générale 
Évaluation :
5

They had a storage space and a truck available always.

Abby M.  |  Expérience générale 
Évaluation :
1

There was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .

ARLESHA B.  |  Expérience générale 
Évaluation :
5

This was the best storage company I've ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.

JOSHUA K.  |  Expérience générale 
Évaluation :
4

Difficult to drive to back with truck and trailer. Staff was amazing in accommodating easier access

Alison S.  |  Expérience générale 
Évaluation :
4

Great, brand new storage and nice staff. Forced me to write this review to get my booking fee refunded otherwise they would have the top score review.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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