Le client n'a pas laissé de commentaire.
Bruce S
Customer Reviews for Superior Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They charged me for mileage which was not part of the deal and O dropped it off a day early. They charged me for a cleaning fee for a truck that was perfectly clean. They never came out of the office to inspect it,
David HI understand the online process, when things are not well marked nor is anyone on site to assist, it is frustrating. Also, when I called U-Haul to ask about help, the customer service rep was rude and defensive. I have used U-Haul several times, this was by far the worst. My reservation was wrong stating I wanted the truck for 24 hours, I returned the truck at 6:10 the same night. I am expecting a refund for the remainder of the reservation. Very poor experience.
Jo ABecause of the July 4th holiday, this location was closed when we dropped the truck off. It was a little confusing about there we should leave the key to the truck. This location is an auto mechanic shop.
Paul WNot the most attractive location but it's an auto repair shop. The service was excellent! They were quick and friendly. They said they will contact U-Haul about the battery.
Andrew YTire monitoring light was on. Otherwise no problems
theresa FHave flat dollies for rolling furniture like coaches.
Michael BThis was the second location that I needed to go to in order to get a truck. The first location they never showed up to rent a 20 foot truck and tried calling for fifteen minutes. We then called u-haul and it took another 20 minutes to find a truck and then another 30 minutes to get to the location. When we arrived we had problems with the mobile site and had to call U-haul to fix the settings on the phone. The instructions for the I-phone was incomplete. When we did get into the u-haul site the information on where the keys were located was incorrect. They said they were on the right sight of the building (note there are two buildings) and by the air-conditioning unit. The keys were actually on the left front on top of a 55 gallon drum. The truck was out front was great but the gas level was mis stated and the truck had what seemed like transmission issues.
Robert LThe return location's business hours were 10-5 on Tuesday. I arrived at approximately 2:30 to find the was closed. When I dialed the phone number on the door there was no answer. I called Uhaul customer service and the rep thankfully was able to find a location close to my house that would take the return. I drove 30 miles round trip out of my way because the location was closed with no explanation.
Sherry WAgent went out of her way to make sure I was taken care of and satisfied
GEMMA KThe App for agyer hours pickup didn't work the way it should have and made the experience hard.
Rob SVery friendly and easy to do.close to my house too!
Denny CThe drop off location was better suited to a drug deal, and the key pick up location was difficult to find. Thank goodness I was not trying to make the pick up in low light. Additionally, I had ordered 24 equipment pads and there were none in the vehicle when I picked it up.
RICHARD CNo one at location, not one truck on property, not even a sign that's says Uhaul.
Marvin RShannon was exceptionally professional and helpful.
Betty NThe online checking in process was kind of tricky, not having ever done it. But I think next time will be easier.
Eric MTrucks were located behind the facilities in what looked like a junk yard. The distance between the trucks and the lock box was not convenient. There did not appear to be any lights so if you were to come late at night, it would not seem very safe.
Daniel MExcellent service
Frank RVery little equipment at this location. Didn't have the size trailer I wanted so I had to take a larger trailer that was way too big for my needs. I have to pay extra for the larger trailer. No offer to discount my fee due to having to take a larger trailer. They offer no military, AAA or AARP discount, in fact they acted like I wanted to borrow the trailer for free when I asked if they offered any such discount. I wish Penske stocked trailers.
Janet BHave internet information fixed to match location The young lady that helped me today was superb.
Donna CMy reserved vehicle was not at this place. Had to call uhaul and waited on phone for 30 minutes. Stated was only one working and sorry for delay. I was truly inconvenienced having to get a much smaller truck and making more trips to move. Lady did give me $19,95 rental fee and 0,89 a mile however I think I should have gotten a better deal.
Chris CWonderful Customer Service. Helpful and accommodating. Would definitely use their equipment again.
Brenda BVery Accommodating Thank You so much
LONNIE MDid not ask for drivers license, fuel level was incorrect
Dylan KThey were closed but lot was ready for our vehicle
William WThe truck was not cleaned properly
Jorge DThe woman who checked me in for my rental was so rude and has almost ruined my opinion of Uhaul as a whole. I asked her to verify that my allotted miles had been updated because my pick up location was changed the day prior to my pick up. She said she had nothing to do with that so I asked her to wait to charge my card until I talked to Uhaul. She threw my debit card onto the counter at me. While I was on hold she decided to update the miles herself. So she lied to me about not being able to update the miles. When she gave me the keys, she walked outside with me to show me where the truck was. I asked her to give me a moment to grab some things from my car. She didn't wait for me. I caught up to her and she opened the back gate to show me the truck was swept and that was it. She could not be bothered to do an inspection with me. The gas was at a quarter tank while my contract stated it was halfway between a quarter and a half tank. When I got the truck on the highway, the motor died when I tried to adjust the wheel tilt. I was able to get the truck started again and notified my drop off location of the mechanical issue. Very poor customer service at this location.
Kaitlin MTurned in at night after closing hours.
Laura TTHE LADY WHO RENTED US THE TRUCK WAS WHAT ID CALL RUDE AND VERY NEGATIVE AND I WONT RECCOMMEND U HAUL EVER AGAIN......I FEEL LIKE THE MONEY I SPENT WAS NOT APPRECIATED AND I WAS OVER CHARGED...167 AND CHANGE,,,,,,PLUS I PUT FUEL BACK IN TRUCK.....I DONT WISH TO TALK TO THAT RUDE PERSON BUT I HAVE 1000S OF FACEBOOK FRIENDS I WILL TELL THEM TO USE ANOTHER SOURCE LIKE ENTERPRISE RENT TRUCK ETC......TRAILERMAN1966@AOL.COM
James WNothing. I rented a trailer and once I arrived at my destination, I had a problem with the trailer hitch. Uhaul customer service directed me to a local drop off location and waived the drop off fee due to the unforeseen emergency. True customer service!!
Stephen HThey helped get me what I needed.
CHRISTOPHER KService was excellent froendly and helpful
Randy Cwhen I first called, I was quoted incorrectly for the rental of the truck. When I picked it up, it was double the cost and upon return, I was charged a huge mileage fee when I had returned it at the proper gas level. I just feel it could have been explained better to me.
ANGELA SDrop off only. Office was closed.
fudy rI have dealt with this location for rentals a few times, and they are always very helpful and polite.
Christopher PStore not open when dropped off on Saturday. Drop box used for return.
Deborah BThe trailer I rented did not measure 4x8 for which it was advertised. I tried to get a refund but Uhaul denied it. I will never use Uhaul again. there are much better options out there.
ronald tThe truck was very dirty the inside has spill marks and dirt everywhere. The truck was damaged everywhere and the pick up site did not do a walk around. They did not go over anything other then the amount of fuel in the tank. The truck also was very loud it sounded like it needs a new muffler or has an exhaust leak. Either is not safe for a driver. When the tire exploded we could smell exhaust fumes in the cab of the truck and had to keep the windows open for our safety. The head lamps on the truck where completely out of alignment and the truck was not safe to drive at low light. I took pictures of how out of alignment the light are. This created a damagerous driving situation and put my family and my life at risk. The right light aimed to the shoulder and the left to the sky. I ended up having a family member drive from Michigan to Ohio to drive with us as I no longer trusted the truck we rented at all and left I could no longer have my family in it. It was a damagerous truck and needs repairs. It should have never been rented to us. If the truck wasn't cleaned, lights not checked and had defective tires it obviously wasn't services correctly before we rented it. I would like someone to call me about a refund at 1-804-316-7048. The lack of proper service to the truck could have caused me physical harm form the lighting and the defective tire. The truck also bounce right when empty and full when ever you drove over a bump of any size.
Karly SGreat customer service at this location.
Joe CThey were totally unprepared for us, they tried to charge us more for the insurance than what was quoted on-line, but he did make an adjustment; had problems with the UHaul website and our account; did not have all the equipment we requested; the truck was damaged... put us about half-hour behind schedule and the movers were waiting for us... late start... late night.
ROWLAND Bnone
Steve GAucun
TIMOTHY CDidn't get U-Haul unloaded until late in afternoon, but these people were there yet when we arrived with the trailer at 5:30 pm, which we were thankful for.
KENNETH S