Customer Reviews for Supreme Talent IQ
(U-Haul Neighborhood Dealer)

Évaluation :

4

The vehicle was not that clean. The passenger's seat and the rear cabin had dirt and debris from previous users. Otherwise, the online method of picking up and returning the vehicle went smoothly.

Évaluation :

1

U-Haul customer service was terrible

Évaluation :

1

while refiling gasoline in the truck while returning process the gas gauge stuck on quarter tank for a while then jumped to half .. I filled it more than it should by 100$ .. customer service is not responding .they don't pay me back

Évaluation :

5

Was good communication

Évaluation :

3

when I filled fuel up after driving 17 miles, it required 19,33 liters. I dont think the fuel was topped off by previous user, even though it showed full. If it was then there is a serious issue with the engine.

Évaluation :

5

Staff was fantastic, very helpful during stressful times... Merci

Évaluation :

5

Truck well maintained and great quality of customer service

Évaluation :

5

Nothing at all. The lady was really helpful from start to finish. And made it all very convenient. 

Évaluation :

5

The vehicle was brand new, very clean and maintained. I always rent vehicle from this locations and their customer service is amazing.

Évaluation :

2

Lock box information was incorrect. It took 45 minutes to get the keys.

Évaluation :

5

Easy Process, Contactless location, Clean vehicle, everything was done over the phone. J'adore.

Évaluation :

5

Service and people we talked to were very helpful and the vehicle was a lifesaver. Thank you very much.

Évaluation :

3

My size of truck changed and it was not appreciated.

Évaluation :

1

Change the process of share rental

Évaluation :

5

The floor mat in the cargo area is not hard enough, and when loading a heavy box with wheels, it presses the mat, and the wheels are between the body channel beams and making it hard to move the loads in the cargo area, so it would be better to use hard flooring in The cargo area.

Évaluation :

2

There's no office, no signage, no instructions at location. Had to ring doorbell of business unit who happened to know the manager of location (probably because it happens often). Parking lot signage with instructions or even a phone number would be very useful.

Évaluation :

4

Customer service was impressive for contactless pickup. Someone called me 30min before my pickup to walk me through the process. Vehicle was clean and ready to go. Drop off process was very easy.

Évaluation :

4

All good

Évaluation :

5

excellent service and support, unit in excellent condition and good price

Évaluation :

4

Fix the driver window seal. Very noisy wind leak.

Évaluation :

1

Location was changed at last moment and nobody informed that the new location is operated virtually and what should be the process to follow. Dolly was reserved and confirmed before but denied comfortably at last moment. Why would someone rent a uhaul if it's not for movement and then how can you be so comfortable saying no for a dolly at last moment? Representative I talked to for this location was deeply unprofessional and used rough language and was careless about customer needs. Overall not trustworthy. Avoid this location to avoid last minute hassle before your movement.

Évaluation :

4

The gas gauge image shown in the contract wasn't accurate. It showed 7/8 full, but van actually had less. I didn't read the contract until it was time to put in gas, I had taken a photo of the gas gauge when I got vehicle so knew actual reading. But felt compelled to put in enough gas to get close to the diagram shown or feared I would be billed for it.

Évaluation :

4

Very friendly, accomodating and patient lady...thank you !!!

Évaluation :

5

Very friendly customer service.

Évaluation :

3

I was given no information about the afyer hours pickup box. I just got lucky found it and phoned for help to get the truck. I returned the truck 2 days early and got no discount on the rental. Not happy with that. You need truck tires on the vehicle. Has no traction in snow. Hard driving. Its an accident waiting to happen. One day someone is going to get hurt. I disagree on the fuel level when i returned the truck. Take another look at the photos. Thx Gary

Évaluation :

5

great location to rent vehicle, helpful, just call in and I had my cargo van ready to go. Merci.

Évaluation :

1

I needed truck with ramp and dolly but none was provided. I have wasted my time and money and cost me so much fir not a move

Évaluation :

5

I called the location directly to find the keys and they helped me!

Évaluation :

1

You guys charged me . I was not able to find keys of the truck. The key was missing as you guys show That in picture. Refund my money please

Évaluation :

1

Will never rent from Uhaul again. Change my reservation and location to a smaller truck 1 hour away. Pickup location was abandoned during listed hours of operation and had to wait in the rain more than 20 minutes to reach someone by phone to help. Truck smelled of old cigarettes. Also charged me more than quoted for a smaller truck. I should have gotten a credit not pay more for a smaller truck and the inconvenience of driving across town to pick it up

Évaluation :

4

Update photo of lockbox. The location showed the front of the building while the lockbox was located at the back

Évaluation :

5

It's a cargo van so it's not expected to be sparkling clean, but it was a lot dirtier than it should have been. The mobile check-in was very convenient. The only issue is the picture of the lock box with the key was inaccurate and made it hard to find. The roof was badly damaged and the pictures shown to me did not match. Everything else was good. I would rent from here again. I had made a reservation at a different location at first and after checking in, I had to get a key from inside the office, but it was closed. I then noticed the van had a flat tire. I called in and after waiting 15 minutes on hold I was given the reservation at this location. It was close by and all was good after that. Merci.

Évaluation :

1

It was very bad experience with the management of returns. I had to return my truck to Mississauga, Ontario and take a ride back to my home in Montreal, QC. There was not one at the drop off location to assist or there was no clear instructions at the location or on the application. My email address was put wrong on the contract and I had some French language contract print outs. I had nothing to do than call customer service. This look me more than 2 hours and missed my ride back to home which was very important and it cost me for a loss of more than $300. I am really upset with this incident and mismanagement of U-Haul.

Évaluation :

5

Excellent Experience. Very friendly and helpful team! I will definitely be using them again. Great Job!!

Évaluation :

4

Very efficient. Seamless and great customer service.

Évaluation :

5

Online Service is Straight forward and staff members in unit are super friendly.

Évaluation :

5

Very helpful lady

Évaluation :

5

I will rent again from this location, put some oil on the locks they are hard to open. Great service

Évaluation :

2

Truck was not clean, and i have got charged for an extra 35miles that i did not drive!

Évaluation :

5

Good service.

Évaluation :

5

Great customer service even after hour.

Évaluation :

5

Great service, and very quick.

Évaluation :

5

great location easy parking, just need key drop box.

Évaluation :

3

Need a readable copy of the invoice when sent by email. Need signage on the building or on the office directory.

Évaluation :

4

Clean location, clean vehicles, unlike other places. and the two guys who works there are very polite and professional, But I think having some equipment might be a good idea for customers in the future. Merci.

Évaluation :

3

I requested to rent a dolly but it was not available at this location.