No improvement needed! Nice new & close location. Rep. very helpful, friendly. Everything went smoothly... Best Uhaul experience from several uses. Rep was thorough, knowledgeable & quick. TERRIFIC EXPERIENCE! â¤JILL W.
Customer Reviews for Sure Safe Moving and Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Terrell, NC 28682
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I lived in Charlotte NC when I first scheduled a trailer hitch install on my 2010 Subaru Forester, which the website confirmed everything was set. Reference reservation 26125686. I never heard anything contrary to this until I showed up the morning of the installation. At which time I was informed that they didn't have the parts and the website should have instructed me that I would be notified when all parts where gathered. Again, the website only indicated that all was set. If it wasn't then I should have been notified and not been allowed to schedule a date at that time. As a result my hitch installed was canceled and I was forced to switch my trailer reservation 25401484 to rent a truck. I reserved online the smallest truck that was listed as available for a one way trip at the time, which was a 15' truck. Less than 24 hours before pickup I was notified that the pickup location, that had previously been confirmed online, changed to Terrell NC, an hour out of my way and obviously an hour to get back for a total of two hours. As if that wasn't enough, in less than 12 hours before pickup I was again notified that I would have to take a larger 20' truck. Keep in mind all I needed was a trailer. There was no additional charge for the larger truck, but the late notifications and excessively large truck compared to my needs resulted in an inability to make more convenient and timely arrangements. Loading the large truck and attempting to secure the few items I had to load further complicated the situation and cost me additional time on top of already being put behind schedule due to the short notice of the pick up location changing an hour out of my way. I really feel jerked around here. The staff was nice about everything but you guys really need to 1) Not let arrangements that can't be satisfied be scheduled in the first place, weather online or in person. 2) Give at least a 48 hours notice before changing anything on the reservation, preferably a week. 3) If the pickup location has to be changed and it is over 15 minutes away from the original location, then the equipment should be delivered to the original location by Uhaul. Don't make people drive an hour out their way when they are on a schedule. Especially with everything else that already happened. Also, please remember to clean out the cup holders. They get gross with spilled drinks and some customers put their dip cups there and they spill too. Pretty sure that was spilled dip spit not coffee in the cup holder of the truck I rented.BRET B.
Le client n'a pas laissé de commentaire.KENNETH S.
Very prompt check out of a truck, and Raymond was very pleasant. When we returned our truck, it was closed, but very easy to check back in and leave keys. Rates were better than expected and final bill was more than fair and we were an hour late with our return on accident. No reflection of that on our bill and we were very pleased! Will absolutely use them again! Great new facility!!!DAVID D.
Le client n'a pas laissé de commentaire.LISA N.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.CHERI JONETTE H.
Great customer service! And always great with accommodating our needs.KAREN R.
The gentlemen that checked me in on Saturday morning was extremely pleasant and nice. It, was great to see someone that offers great customer service. Please be sure that he is complimented on this. I will highly recommend this location to others.Ronald R.
Le client n'a pas laissé de commentaire.Richard A.
I want a refund ! This was the worst 2 days in my life dealing with uHaul this weekend was HORRIBLE!! I had to wait 1 hour to speak to someone just to pick up my truck! Cause y'all system failed to promote the 24/7 pickup !! Then when I get to the storage place y'all tried to place me in a room with FUCKING RAT TRAPS!! Like who the fuck want there house belongings where there's rats!! I WANT A MANAGER TO CALL ME ASAP!! And I want refund!Shaquan G.
Le client n'a pas laissé de commentaire.THOMAS G.
I have already recommended this location to friends. The gentleman at this site was spot on. Very professional. Thank you fir everything. Rita MartinRita M.
The gentleman that waited on us was professional and very personable. I would recommend this location to anyone. Clean, friendly, and thorough. He asked if there was anything else he could do for us, and told us to have a safe trip.Kathy B.
Le client n'a pas laissé de commentaire.Arthur H.
Everything was great with location. There was a problem with the after hours check out on the phone. They fuel reporting tool would not operate properly. My vehicle had more fuel at return than at receiving.Waine R.
Very new and clean location. One of the nicest self storages I have ever been to.TRENT S.
Le client n'a pas laissé de commentaire.robert P.
Le client n'a pas laissé de commentaire.CRAIG C.
Le client n'a pas laissé de commentaire.Jack S.
Very nice facility, nicest I've seenâ€¦ manager was very knowledgeable and friendly. He had our truck ready to go for us and had us in and out in no time. I would definitely use this location again for a truck or even storage or moving assistance.Shadrach B.
Le client n'a pas laissé de commentaire.MARK R.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
No improvement needed. They did a great job. Thank you for being great.Scott W.
I was charged twice for one day 185,47 & 90,17Theresa M.
The drop off was seamless.WILLIAM K.
The gentleman running the counter was the best.William D.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.Thomas N.
Ray was extremely polite and friendly. The location is easily accessible, clean and fully stocked with packing supplies.STEPHANNIE G.
nothing was wrong with either location I just wish they would have lt us return the truck to a location near our home instead.Teresa B.
Le client n'a pas laissé de commentaire.Curtis D.
Le client n'a pas laissé de commentaire.Vance M.
I would pay some off the street first over priced didn't get a refund should have ,paid 495 for truck took back a day early and more gas which cost 117 to fill up because truck was almost empty and they still had nerve to charge me almost $7 because they said I went over miles. Very disappointed first and last time using uhaul and uhaul will never get my business again and will definitely not recommend to anyone.Angela R.
Le client n'a pas laissé de commentaire.Holly T.
Le client n'a pas laissé de commentaire.Stefan N.
Le client n'a pas laissé de commentaire.Christopher P.
The manager was very helpful and had the truck waiting and ready for us... such a beautiful location.Renaldo J.
Truck was new and super clean. Staff extremely helpful and friendly, great customer service! Needed a truck last minute and they had what I needed ready and available promptly!Karen R.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.RAY H.
Le client n'a pas laissé de commentaire.JAMES H.
I received a call(but missed it and was left a voicemail that I didn't see until a few days later) that the location I chose didn't have the size U-Haul I wanted, but there was at least one when I went the morning I reserved one.Nicholas H.
Nothing, it was greatAshley H.
Le client n'a pas laissé de commentaire.Bradley M.
Le client n'a pas laissé de commentaire.Christina W.
Le client n'a pas laissé de commentaire.Bryan D.
Le client n'a pas laissé de commentaire.Alex L.
Ray the mgr at the site was very helpful and great to work with. Merci.JUAN C.
Le client n'a pas laissé de commentaire.Olin S.
Needs a runner on both sides to make it easier to get in and out!!Ted A.
Best Location I have ever been to. Will definitely be coming back.Matthew Z.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Martin E.
Great Location and experienceMario R.
Le client n'a pas laissé de commentaire.Christopher P.
What a beautiful location. One of the nicest I've been to. Great experience.Alex G.
Ray was very friendly and had our truck pulled up and ready for us to go. Very nice experience.Justin L.
NOT CHARGE $.99 cents a mile. Plus the rental fee plus the extra $14 fee. Over chargedMichael B.
Le client n'a pas laissé de commentaire.John H.
Very nice gentleman very knowledgeable and accommodating. 5 star for service and facility. It doesn't get better than this.Paul A.
Im amazed at how beautiful this location is. The owners spared no expense when they built this place. State of the art for sure, and the Manager was very knowledgeable, and friendly. Ray had the truck pulled up and ready for us to go. Best U-Haul experience I've had.Shahiem R.
The reservation was completely messed up in spite of having confirmed it the previous day. The truck was not at the site required. The agent acted quickly to get us a truck from another location which we very much appreciated.Rebecca P.
Price for mileage is extremely to high.Dawn I.
I reserved a trailer well in advance near my home, I got an email the day before saying pickup location has been changed. What's the point of making a reservation if you are going to change it on me the day before? I am very disappointed and will use other companies in the future.laurie M.
Le client n'a pas laissé de commentaire.nancy R.
What a great place. Very friendly and helpful. I would recommend them to anyone.Matthew Z.
What a Class Act. The MGR, Ray, is very knowledgable and friendly, and the building is State of the Art. Very warm and inviting. I will definitely recommend them to anyone and will use them time and time again.William W.
Pick-up location was marvelous. The manger (I believe his name was Ray), was a delightful person. He was friendly, courteous, professional, personable, and the truck was pulled up and ready to go. I would definitely use this location again!L Michael G.
Le client n'a pas laissé de commentaire.Brian H.