Le client n'a pas laissé de commentaire.Ernesto P.
Customer Reviews for SureStay Plus Beeville
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is the first Uhaul location I have been to that did not help me hook on, inspect my vehicle, or show me where exactly the trailer was located on their parking lot. I checked in at the front desk and was told it was over on the side of the building and that was it. Normally, they check lights and everything else but none of that was done. There were sketchy people going in and out of the hotel during my check in and it just did not give me a very good feeling being there. When I dropped it off the gentleman just told me to put it on the side of the building and that was it, did not offer to help back me in, unhook, or anything. NOT a good Uhaul experience. The equipment worked beautifully as usual but the pick up and drop off location is not a good one.BRIAN K.
Nothing every thing was perfectJORGE M.
When I arrived to pick up my truck, the truck I reserved was not there and I had to get a much larger truck that was hard to maneuver in an apartment complex. When trying to add fuel to the truck, the fuel cap was rusted shut and I was unable to remove it. I found a few men at the gas station that were able to remove the cap so I could add fuel. The truck served its purpose...but just an overall frustrating experience.Lisa H.
Le client n'a pas laissé de commentaire.GABRIEL S.
We appreciated.. Thank YouLINDA H.
POOR CUSTOMER SERVICE! Not at the location, the agent I had to call because somehow UHAUL decided to give my reservation to someone else while I was waiting in line to pick up the vehicle! The agent was so incompetent and DISRESPECTFUL! Y'all need to retrain your staff!LATAYA C.
Le client n'a pas laissé de commentaire.ROBERT D.
One Tire was 11 years old and the tread came off 1 1/2 into our trip. Very dangerousâ€¦ Iur 3 hour trip took 7 hours..Belinda R.
Will be renting from them againERIN F.
Le client n'a pas laissé de commentaire.ORALIA S.
Le client n'a pas laissé de commentaire.YVETTE M.
Le client n'a pas laissé de commentaire.Miguel L.
Make sure truck interiors are clean. Staff was very friendly and nice .MATTHEW L.
Le client n'a pas laissé de commentaire.ALBERT G.
We picked up the trailer at 11 am. We were scheduled to return at 10 am 2 days later. Our vehicle broke down and had to be put in the shop over night, which had us return trailer later in the day. I called immediately to let them know, when we were informed our vehicle wouldn't be ready until the next morning. I was told that it would be fine to schedule a later time as long as it was in the same day the trailer was due. Upon returning the trailer within the same ay, I was made to pay another day for the trailer.Sherrie M.
Le client n'a pas laissé de commentaire.Colby L.
Le client n'a pas laissé de commentaire.Matthew V.
Le client n'a pas laissé de commentaire.Kray M.
Le client n'a pas laissé de commentaire.jason W.
Le client n'a pas laissé de commentaire.GARY G.
The ladies at the desk where very helpful and friendly.CARLOS A.
Le client n'a pas laissé de commentaire.Paul L.
The location was fine except for the desk clerk in charge. I was to drop the trailer off at Maldonado's but went to Sure Stay because it was closer and Maldonado's is hard to get in to. The person working at Sure Stay had to call to see if he could take the trailer since it was to go somewhere else. As it was becoming a hassle, I asked for my paperwork back, and said I would go to Maldonado's. The second time I asked for my paperwork back, the person he was talking to told him to give me the paperwork back. He kept plugging away. The third time I asked, he said he was almost done. I paid for three days' rental and used one day. When I asked for a refund for those unused days, he said the UHAUL would sent me a refund check. (Unlikely) This was HORRIBLE experience, and in hindsight, I wish I had just taken my horse trailer to haul these things. It would have been easier and less costly.Terry A.
The lady who checked us out at the return place was fantastic in every respect. However, several days earlier I received a disturbing phone call from this location by someone who told me I was a hour late in returning the truck and there would be a fine. I told her I had paid for extra days in advance and the truck wasn't due for 4 more days. She kept repeating herself and was not friendly. I asked why she was calling me and asked to speak to someone else. The second lady was less unfriendly but neither were apologetic. I kept asking them to read the contract and contact the origin of the rental. Finally, the second lady said to have a nice day but she didn't seem to get it either. I called the Uhaul of origin and Stacey was again excellent and confirmed to me there were no issues on my end. Stacey is first class!! Personally, I would never rent anything from the return location. Since the options above are limited, I'm not sure how to rate the place.Robert J.
All of the staff was very gracious and informative. Doing a move was done easily with all their information. Thank for you assistance!Diane L.
Le client n'a pas laissé de commentaire.George C.
Le client n'a pas laissé de commentaire.Angela L.
Excellent customer service.Robert C.