Our truck was not checked in when we returned it on Saturday..my receipt showed it checked in at 8:25 am Monday.Patricia C.
Customer Reviews for Surestay Plus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bellevue, NE 68005
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was very confused by the location and it took us awhile to find the drop box. It was not a positive experience.James F.
Allow alterations on reservations and properly inform your leasing agencies so they do not misinform customersGage D.
Le client n'a pas laissé de commentaire.Robert S.
This office location is in a Motel office with no help hooking up.Garry W.
Le client n'a pas laissé de commentaire.ANDREA H.
Le client n'a pas laissé de commentaire.Sanford N.
Took a long time for someone to come to the front desk to get the keys for the rental truck.Cindy B.
Le client n'a pas laissé de commentaire.Crystal K.
This location was in a hotel. The staff behind the desk asked me for ALL the information I had already entered into the App to close out my rental which was difficult to get done because the pictures would not be accepted by the app. I could not provide them with the pictures because they were in the app. The person behind the desk did not seem to trust that I had legitimately returned and checked in my rental.Kraig V.
Didn't seem to know what to do when dropping off the trailer, no one available to help unhook and move trailer off of truck so we could take the truck to storage location to unload. Not very friendly when we dropped off the truck. Honestly, I will not refer, suggest or probably use uhaul again.Nicole B.
The lock on the back wouldn't turn very well and the motor would go to 3500 before shifting. Not sure if that's normal but sounded like it was strugglingsharon W.
Le client n'a pas laissé de commentaire.MAGNOLIA R.
Le client n'a pas laissé de commentaire.Charlotte C.
Le client n'a pas laissé de commentaire.Jeff M.
This drop-off location was co-located with a motel. No U-Haul signs were posted anywhere and it was very difficult to find.DOUGLAS S.
Keep the store open all the time like you are now.John Y.
Hooked up the trailer incorrectly. Wouldn't answer the phone when called.Laurel W.
Took two days to get the final receipt. Cost over $100 more than the quoted cost of $250. Overcharged for moving blankets. Would not recommend.CATHLEEN E.
Le client n'a pas laissé de commentaire.John Y.
Was overcharged from the provider for mileage, insurance coverage and attempting to say that I returned the vehicle without the proper fuel which was checked 3 days after my return. Luckily I had takes a photo of the mileage and fuel upon returning the U-Haul as to not be scammed into extra charges from this location. When called to discuss over charges with location they refused to give refund for anything even with having proof. They then Cursed at me and hung up the phone after giving insults and threats. Would not recommend to anyone due to this horrible experiencePaul C.
Needed a truck right away, and this location had one available at the right time. The clerk was very professional.Lorie C.
Le client n'a pas laissé de commentaire.KEVIN C.
Delivered truck during advertised open hours to find location was a motel running u haul on side and they accepted key but could not check in truck and give me a receipt because a manager was not in and he did not show up until 3PM 6 1/2 hours later. This leaves a truck setting in an unsupervised area with equipment in an unlocked rear area.James H.
Don't add charges to the bill that aren't requested by the customer. I very clearly chose NOT to have coverage but the clerk added it and then rushed me Through the process of check out. Really shady way to make $14Brenda W.
I.T. issues need to be cleaned up period. This issue with U-Hauls website is grade of 1 out of 10. Please make it like Penske's Rental website. I ask for a clean up.LONNIE L.
It was a complete nightmare. Got charged $307 dollars for a drop off in Kansas while I still had the trailer. After hours of phone calls I finally got my refund. The district manager said he'd refund my initial payment of $81 and I still haven't received that.Corey H.
Le client n'a pas laissé de commentaire.Denise N.
We paid for hookup assistance and the worker had no instruction on how to hook it up. Still was easy pick up process but would have helped if the employee would guarantee the hookup is correct.Tate B.
the packing blankets in truck were wet and moldy smelling. i just took them out and had to air out the van before i could use it also no one told me i needed to take a picture on return. i parked in back of hotel. i waited online for hotel guests to check in/out from the hotel. when i finally got to the teller he told me i needed proof of gas and mileage. every other uhaul place just took keys and told me i would get charges if wrongGreg S.
Location is a dump hotel. Guy had no idea of my uhaul return. Barely even knew where we were to drop it off. Also seemed as though my return wasn't taken care of so overall personal experience wasn't great in regard to using uhaulDREW T.
Location is a hotel. Amble parking for large trucks.WILLIAM RUSSELL K.
Asked for a appliance dolly and told not one when picked up the truck. Otherwise very good service.Kenneth A.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.Stephen T.
The representative was very polite and quick in assisting me. Thank you!!!Claudia M.
They didn't mark the gas right and charged me an extra 77$ don't use this service the people here don't know what they are doing and I have submitted a complaint this service is horrible and I will not be using uhall ever againStephan H.
Tell them the mileage goes off and you can't see it.TERRANCE P.
Very nice staff.Lia D.
This was the worst Uhaul experience I've ever had. I ordered a one way truck to be dropped off in a city 1 hour away. I called Uhaul customer service to confirm this was a one way rental and they verified it was. When I went to pick up the truck, the manager told me I could not take it to any other city, it has to be returned back to the original drop off location. It was after 6pm and all other Uhaul locations were closed so I didn't have any other options. The manager then said that he will override the system so we can drop off the Uhaul in the other city. When it was time to drop off the truck, my mobile drop off location said the original pick up location. I called the manager back and he SCREAMED at me on the phone, told me that he never said I could drop it off at another location and if I don't return the truck to his location, he will charge me heavily. I drove the truck all the way back to the original city to return the next day and later received a Uhaul text message stating I can return to a different location, AFTER I drove another 60 miles back to the original drop off spot. I believe this man is trying to scam people, he should NOT be allowed to offer Uhaul rentals. Not to mention I was charged for Safemove insurance when I NEVER ORDERED IT.RACHAEL S.
The person that went through the process of handing over the key was not helpful. There wasn't even a person on-site to help with hooking up the vehicle transport. There was supposed to be a vehicle inspection as well which never happened because the person that handed me the key was new and nobody else was there that knew what they were doing.Timothy K.
Equipment not fueled, hotel staff didn't check.JUSTIN B.
Uhaul process was too slow!Daniel W.
Not marked. It was a hotel that I stumbled wRene M.
Le client n'a pas laissé de commentaire.Rochelle F.
They were extremely kind and helpful! Good truck with working A.C. and clean cabin. They saved the day for my move!Sarah S.
I was charged for a two wheeler that was not in the truck and for moving blankets/pads not in the truck either and I never received a final invoice. Not impressed with finding out the location to pick up the truck was a seedy motel either. Very unnerving experienceTeri K.
Make it easier to find the location.Joel B.
The location had no signage. It was unclear where we were to park, and if there was an attendant to speak to. I attempted to call them twice and no one answered the phone.Chris S.
Le client n'a pas laissé de commentaire.Susan R.
Le client n'a pas laissé de commentaire.Charles A.
This was not our original location. We were not able to pick up our truck at the original location, because of a delayed return. So we had to drive to this location. We had 2 dozen furniture pads on our reservation. This location had no furniture pads. Nor did the original location, so we had to make due without these pads. Not sure why you would allow someone to reserve pads and not ensure they were available. This was not this location's issue, and she did remove the charge for the pads. However, this is very poor customer service from Uhaul.Elliott R.
The drop off procedure is clumsy.David N.
Well just keep doing what you are doing to get ready your vehicles on time! Thanks for everything!!Sergio D.
A little more emphasis on clean cargo areaJack S.
Le client n'a pas laissé de commentaire.John M.
This is the worst location to rent from. There was nobody there to help hook up the trailer to make sure it was done properly. Luckily my husband went and picked up the trailer cause he had to lift the trailer onto the hitch himself. He had to ask a homeless man for help cause there was nobody else around. If I would of gone to pick it up there is no way I could of gotten it done. I tried calling the location for verification before pick up and they were rude and acted like they didn't understand. I ended up having to call uhaul to verify since my pick up location had changed without notice. This was the worst uhual experience we have had.Hannah B.
Customer service not good n don't tell u everythingMelanie Z.
Remind the customer what the fuel level was at time of pickup, so refueling wouldn't be a guess. The photos I took at pickup were not saved to my phone, (just remained in the app) , so I have no record of the fuel level.Mark S.
Le client n'a pas laissé de commentaire.MARINDA D.
Dollies were not included that I orderedJohannes T.
The people managing this location tried to change the terms of the contract and tried to tell me that I HAD to return the Uhaul to their location or I would be charged double, and that the prearranged drop off location was not in their system when I knew full well by speaking earlier to customer service prior to going there that it IS in the system. Then they tried to tell me the truck had to be back within 1 day when the contract had been for 3 days due to Uhaul not having the size truck available that I had reserved long before the time needed. It wasn't just "what" they tried to pull on us at this location. It was "HOW" the treated myself and my husband. They got rude and loud. I told him that I could show him my contract and I was trying to explain why it was written the way it was. He kept putting his hand up and saying it doesn't matter! You have a problem with the terms to call customer service. He said I don't talk to you anymore !STEPHEN A B.
Le client n'a pas laissé de commentaire.Bob P.
They never gave me a written contract they barely wanted to help and they barely knew what they were doing .. this is what you get for hiring foreigners out of a motel you should be ashamed of yourselvesdonald W.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.KALIE T.
I put down on my reservation I needed blankets and U-Haul moved my location to this place and they didn't have blankets. Very frustrating had to go to another place to get blanketsJames G.
Worst experience using UHaul. I got this Uhaul after they were closed so I called and spoke with another UHaul location about if I pick up the UHaul from this location if I could drop it off at another and was told yes many times. When I dropped it off at the other location he said everything was fine and I would not be charged due to dropping it off with them. Then a couple days later I get an email saying I owed due to dropping it off at that location. When I called the 1-800 customer service line they told me a manager from a location would we calling me. I NEVER RECEIVED A CALL! Then two weeks later I get charged for the full amount without any notice or calls. WORST UHAUL SERVICE EVER!!Kali F.
This is a secondary business to the owner of this hotel chain location. The owner was insulted that I dared ask clarifying questions regarding my rental charges. He refused to answer questions and threatened to overcharge me if I did. When I persisted, he threatened to "throw my ass off the property." I was charged for 108,2 miles instead of the 38,2 miles I actually used. I was also told I could not take the truck without the Safe Move insurance charge of $14 per day with is contrary to U-Haul policy. I ultimately had to have U-Haul Corporate intervene to correct the overcharges. U-haul corporate correct all of the overcharge except for $15,98 that I am still due. I am not going to pursue the money any further. The worst thing was the awful treatment by this U-Haul affiliate after such a grueling and tiring two days of moving items that most 70 year old men like me are not used to doing. I have learned that you should never go to one the affiliates. Go to a corporate owned U-Haul location that does nothing else. For sure I will never do business with Best Western Hotels and their affiliates since they allow such awful people to own and operate their locations.Stephen D.
Le client n'a pas laissé de commentaire.TERRYL D.
Le client n'a pas laissé de commentaire.robertson R.
At drop off location it is as such, a drop off location in a parking lot which I don't mind but the rating scale doesn't contrast that.BENJAMIN C.
Location is at a motel, so its not the front desk lady can go out and hook up a trailer for someone who hasn't done it before, nor should a lady be hooking up a large trailer. I had to take off a few hours of work to go get the trailer for my wife on account of this. But in reality, no other rental location in town hooked it up for us either or even came outside to make sure it was done right.Kerie A.
Charged me for innsurance I did not want and offered no help hooking trailer upkristopher J.
Only if I drove them there. It has a very small sign on the front of a motel (you have to go into the motel to rent and GPS does NOT take you to the right place.diane L.
u-haul the company sucks. But This location & customer service was great.Zac R.
Le client n'a pas laissé de commentaire.holly joy G.
Le client n'a pas laissé de commentaire.Jeff D.
The agent at the pickup location spome very little engilsh and had no clue how to run things. I was missing items that i had paid for and she advised me that if the itens werent in the truck she couldnt help me.Jennifer C.
I had to put the motorcycle trailer on myself which was frozen to the ground. They also charged an additional $130 on my bill 2 days laterElizabeth C.
Le client n'a pas laissé de commentaire.John S.
Easy dropoff with online appJohn P.
Le client n'a pas laissé de commentaire.Luz Maria M.
Nothing. It was fine.George H.
No help to locate and hookup trailer, and then when we picked it up we had no clearance lights on the trailer, Brake an turn worked, We were told that this trailer was the only one for miles around that we could rent on the 25th. So we needed to move on.akasrbensaw T.
They never checked in our trailer. The man behind the counter told my husband he was busy when he went inJASON CHRISTOPHE L.
Le client n'a pas laissé de commentaire.Alicia T.
Le client n'a pas laissé de commentaire.Robert N.
Le client n'a pas laissé de commentaire.Shannon T.
The manager at this location was very UNKNOWLEDGEABLE. Training for him and the staff that helped would have made my time with them a lot better.Paul T.
Le client n'a pas laissé de commentaire.Leon J.
had to wait for someone to show up at the front desk after ringing the bell several times. Had to unhook and deposit my own trailer.Randal D.
It would be a great help if moving pads and dollys were more available for the customer.Wayne R.
To expensive price is a gimmick. You can't rent a truck for $29 one location and return it to a different location even if ur storage is at the ending location because the price jumps up. Joke should not want to rip off customers.Nathan P.
It was very convenient because we were staying at the Surestay Plus Hotel. I think this is a new Uhaul location, I had to find someone to help me back the trailer in a parking spot to drop it off. Aside from that it went smooth and I loved the convenience, especially after a 2 day drive.MaryAnn B.
you could return their money when the trailer you said would work and they coulldnt use it and brought it right back. the trailer was 2000 lbs short of cargo rating as well as the fenders were too close and would not allow my vehicle to go on without damage to my tires or the trailer. to top it all off the guy at the counter was very rudeMICHAEL S.
Le client n'a pas laissé de commentaire.Tanya M.