Customer Reviews for Surface Prep Supply
(Concessionnaire U-Haul dans le voisinage)

142 évaluations

2 US Hwy 17 92 N   Haines City, FL 33844

(863) 852-1629

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(863) 852-1629

2 US Hwy 17 92 N
Haines City, FL 33844

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We had to call 1-800-468-4285 and got busy signals or were on hold for 40-45 minutes and just hung up, trying to change the drop off location for a trailer we added to a 26' truck we had to pick up elsewhere. I think improvement is needed to improve that issue. Merci

Paula A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
3

My Reservation included an Appliance Dolly only to arrive and be told that there wasn't an appliance Dolly available. Had to drive to a separate location just to get an Appliance Dolly, then go back to the original pick up location to pick up the truck. This was an extreme inconvenience as well as a complete waste of my time. The “mileage calculations “ that are assigned by UHAUL do not factor in the drive (mileage) FROM the UHAUL pickup location TO the actual “START FROM” location, nor does it factor in the drive (MILEAGE) from the “END AT” location to the UHAUL drop off location. It only looks at the mileage of the MOVE FROM, and MOVE TO address. In doing this a person will absolutely go over the “ALLOTED MILEAGE “ allowed which allows UHAUL to overcharged a 0,4 Cent per mile overcharge fee, which is a complete rip- off! This is by far the WORST experience I've ever had with UHAUL and I will certainly be looking at other companies for my next move. I even received a text message prompting me to return the vehicle to a different location only to arrive and find out that was the wrong location. So that was an extra 5-6 miles wasted and that I was charged for!! Rip OFF!! 

Christina A. 
Évaluation :
5

Super quick drop off, easy to do.

ROBERTO H. 
Évaluation :
1

Professionalism was not there

Eileen A. 
Évaluation :
1

Arrived to the drop off site to find it was closed despite the hours online saying it should be open. Also specifically booked this location so that I could drop the truck off the night before it was due when I had someone to pick me up, however since the Truck Share option was removed from my reservation that was no longer available. So I had to make inconvenient arrangements to have someone be able to pick me up when I drop off the truck the next morning at the specified time. But as stated, showed up with truck to find location not open. Followed instructions for after hours drop-off, but for some reason it told me I needed to drop the truck off at the location where I picked it up, despite it being a one-way move. Once I was able to finally get a hold of someone at U-Haul, they were able to change it so that I could drop off using the after hours method at the correct location. Overall, a really poor experience that caused alot of inconvenience, and will certainly make me reconsider using U-Haul in the future.

DEREK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julius R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Have a bigger selection in sizes

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eileen G. 
Évaluation :
5

Merci

Daisy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Very professional

John R. 
Évaluation :
2

I was charged an extra 2 days when I did not have the truck and called to dispute and I've been waiting the 48 hours like they said they would call me back still nothing. No one explains anything correctly anymore

STEVEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EVELYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul C. 
Évaluation :
1

Went there at 8 Pm because I thought that is where Uhaul storage was. That is what I was told. Then fine out they open at 9 Am and storage is 5 miles away. So go there and opened act (took 40 min) and got in and put in storage. Also find out must ins and must buy circle lock after I buy other. Why was I not told either when reserving at Uhaul. Then go back to Surface Prep to drop off and they are not open as sign says. Dropped off Truck and got charged after hour fee. You guys did credit. Now when I called and told story, Heard regional guy would call. I knew that was not true but I would get a credit for this Late Charge etc. But not call. I told that to driver who drove car over. That is fine but know that Uhaul does not want to talk to people when they have problems. Which is fine with me. I did go on Facebook and tell story, Got bunch of response.

Bob Z. 
Évaluation :
1

When I arrived to pick up the truck, no one walked to the truck with me, all they did was hand me the key, they were nice but the company is very unprofessional. I rented the truck for 24 hours, they did not have a dolly for me to rent. When I returned the truck 22 hours later my phone would not allow me to go in the website and finish the return and I saw where they charged me for 4 days and I called about the over charge. I have photos of the mileage which was only 28 miles traveled, the gas was at the required amount as I received the truck. I called and told them they charged me $280.21, they said they refunded me $190 to my checking account but they put it in as a charge and now I am paying $470 for a 24 hour rental. This is wrong, very poor customer service. There was a lady in Orlando that I talked to and she was so very rude and unprofessional. I need to talk to someone that can help me out of this mess. I live on social security. Douglas Elliott 863-605-8054

DOUGLAS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lidia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Know idea

BRIAN C. 
Évaluation :
4

When I told them the problem I had, they were very helpful. Unfortunately the the people they suggested I call were very indifferent to my issue, stating they couldn't help me; I'd have to contact the original dealer. That was a joke, when I finally got a hold of the owner & told him the issue, he said he would check it out & call me back. NEVER HAPPENED.

TERRENCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
3

The side mirror is broken and the ac doesn't work. This is Florida and moving w/o ac is unacceptable.

Sirena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Danny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
3

Très bien

OMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BASILISO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YICENEIDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM EARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara H. 
Évaluation :
5

Only issue we had was the truck my parents rented which burnt my moms leg from the excessive heat released inside which wa a horrible am waiting for uhaul to call me about this

YANIRAIRIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLIE W. 
Évaluation :
5

The address if you search for it in google or use your gps is very complicated, it will send you to another place!

Alirio V. 
Évaluation :
5

Excellent services.

Alcides V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Great team preparing our rental equipment making checkout a breeze...

KEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Val G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADAMES R. 
Évaluation :
5

Great customer service!

Tara Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGNES R. 
Évaluation :
3

Should inspect the vehicle gas & meters. Gas was on 1/4 when cranked but went down to empty when start driving.

Dominique B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jezenia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL L. 
Évaluation :
3

did not receive the Dolly but still was charge for it, location has poor cell phone signal, very frustrating trying to obtain and return truck

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot C. 
Évaluation :
1

There was no Dolly and only a 1/4 tank of gas. Cost me more time buying a dolly to do the job. Then charged again on top of the original quote. Never again.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl K. 
Évaluation :
5

Get newer trucks

ricardo G. 
Évaluation :
1

Truck was in terrible condition. I ordered a dolly, an appliance dolly, a utility cart and 6 dozen furniture protectors. None of the equipment was in my truck when I picked it up not was the equipment even available for my move. No one even attempted to contact me and tell me this information or offer a solution. This caused massive delays and resulted in me having to rent the truck for an additional 24 hours because the lack of the proper tools severely hampered my move. Extremely disappointing experience with this location and Uhaul in general.

Ben M. 
Évaluation :
5

Thank u for smooth experience

Brian V. 
Évaluation :
5

Very friendly people I will definitely be coming back

John G. 
Évaluation :
1

Before charging an unauthorized after hours fee, inform the person to make sure the funds are available. Dishonest.

EMMANUEL O. 
Évaluation :
5

N/a

Karla B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zinnia M. 
Évaluation :
3

This placed charged me 21 dollars for no reason. It was a 24 hour drop off. I will be calling you to find out why.

Alberto V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
3

The truck needs some serious work. The inside was an absolute mess. The inside of the cab had sand and debris. The door panel and front dash on the passenger side was coming apart. The back of the truck was not cleaned out prior to our use. The side of the truck on the passenger side was severely damaged. I would definitely not recommend this location for rental.

Donald F. 
Évaluation :
5

Keep up he good work

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Better communication and customer friendly

albert B. 
Évaluation :
5

The location and customer care were excellent, however the service from uhaul was not acceptable. I was over changed without being contacted. I had to be making calls to get clarification in order for issue to be resolved. Still awaiting refund.

Donna E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL DAVID C. 
Évaluation :
5

All The time they are excelente I going to keep rent here

Luis Angel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnulfo G. 
Évaluation :
2

Prior to sending a car trailer that is going from Florida to New York it should have been inspected for safe tires. As a result of U-Hauls negligence we had a tire blow out on the car trailer. When the U-Haul Road side service company got to us they said they had to change all the tires because they were unsafe to travel on. A VERY BAD EXPERIENCE

Alphonse M. 
Évaluation :
1

The hose to the radiator came off the radiator while I was driving. The truck was overheating and I pulled over on the side of the main road. I lost all of the coolant to the truck. I called this location and they gave told me to call another number for roadside service and they gave me the wrong number. Once I got the correct number for roadside service I was on hold for over 30 minutes. I eventually unloaded my car from the trailer I was towing and drove my car to the nearest auto shop and bought 2 gallons of coolant for the uhaul truck. I reattached the hose to the radiator and put the coolant in. Made it to my destination without it overheating. Will NEVER rent from this location again!

Sam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson I. 
Évaluation :
4

Please text a better address for this location to future UHaul users.

Shari S. 
Évaluation :
5

Were very accommodating and easy to deal with.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Very nice and helpful people.

Edward F. 
Évaluation :
5

Had a new trailer it was perfect

John Y. 
Non les évaluations ont été soumises pour cet établissement.

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