Customer Reviews for Surfside Storage
(U-Haul Neighborhood Dealer)

180 évaluations

1104 Water Ave   Surfside Beach, SC 29575

(843) 839-0891

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam : 9h am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(843) 839-0891

1104 Water Ave
Surfside Beach, SC 29575

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h pm
  • Sam : 9h am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/30/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

The Gentleman was very helpful and knowledgeable!

Michelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

Myrtle beach area is a popular motorcycle spot. I'd like to see better availability of a motorcycle specific trailer to rent. Merci!

Stacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY B. 
Évaluation :
3

Make sure that online check in is full processed before canceling a reservation.

Caroline O. 
Évaluation :
4

The drop off point was different than the one I wanted and that cost me more for mileage and gas. I was not notified of the change until I was at the original drop off place. I feel that the change was due to get more money out of me. Very disappointed.

Terence M. 
Évaluation :
5

Easy in and out and no complaints.

STACEY S. 
Évaluation :
5

The Man there was great and very helpful Thank you !

ANTHONY A. 
Évaluation :
5

Quick and easy drop off process.

KACEY B. 
Évaluation :
5

The Older Gentleman was Extremely Helpful and even gave me some additional pointers on Turning a little wider in regular turns etc. This Guy is First Class and an Excellent and Knowledgeable Professional. I look forward to giving his name out to my clients. Glenn Hellofs.

Glenn H. 
Évaluation :
3

The guy was nice enough. Had issues with manuvering the computer and gave me misinformation about where to return the traiker. Also had load and hook up myself. Not Isaiah a uhau way of doing thingsl

FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Great place for storage never had a problem with anything storage-wise or security-wise staff is friendly and helpful

FRANK A.  |  Expérience générale 
Évaluation :
5

Very friendly staff and helpful when I picked up the trailer I rented.

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

attendant was very accommodating,friendly and helpful. I would definately go back to this location in the future.

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry K. 
Évaluation :
5

The employee at the Uhaul Rental facility was great , very knowledgeable and kept in touch to make sure we had what we needed.

JOYCE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY LINDVALL L. 
Évaluation :
5

Great service thanks

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
5

Staff was friendly and very helpful!

CHAD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S.  |  Expérience générale 
Évaluation :
3

wiring harness to connect lights was broken

frank H. 
Évaluation :
5

I was very pleased with my storage unit. It met my needs temporarily- I only moved because I needed a temperature controlled and larger space. The staff was extremely knowledgeable and helpful. Very happy with my experience.

Donna H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

Improve the UHaul check in process. It took around 30 minutes to check the trailer out and much of the information had already been given at the time the reservation was placed.

mark M. 
Évaluation :
4

Don't advertise walker and friends moving service for this area. My directions for moving help loaders (2 guys) were not followed. They entirely went against my directions. Also, my furniture was damaged due to their neglect. Now I realize why safe move insurance option is a thing. I even tried to be civil in complaint to owner of walker and friends and he was very rude and unprofessional. I regret this service. Won't do uhaul again just because of the affiliation. Totally unprofessional business no wonder it was cheap originally. Wishing I paid more for quality service.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Also so friendly at the office and the area always so maintained! I recommend Surfside Storage to everyone!

regina d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent E. 
Évaluation :
5

Excellent service and all is well

james g.  |  Expérience générale 
Évaluation :
5

My trailer was recently broken into on site. I asked the staff person to review the security camera feeds and was told most cameras didn't work. Told him I would stop by the next day to look at the camera feeds and was told not to stop by. Was told to file a police report to help get more police coverage of the area. A police report would be useless without video evidence. Was told a request would be submitted to the owner to review the feeds. Yet no response or followup has been made. Extremely disappointed with the lack of urgency or desire to help discover who broke into my trailer. A camera was pointing directly at my trailer and I expect it to work. This is customer service at its worst and will never recommend this facility to anyone.

JEFF E.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Easy no hassle transaction. Je les recommande fortement. 

SEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIS R. 
Évaluation :
4

Nothing, it was my first time renting from u-haul, great service, the gentlemen at my location was very helpful, I would definitely rent from u-haul again.

Dan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan Z. 
Évaluation :
5

I live near several other U-Haul rental location (within 2 miles) and they most likely have the equipment that I need. However, over the past two years, I've dealt with John, for several rentals at his location, some 6 + miles away, and I am always greeted by my fist name and treated with respect. This particular rental was to pick up a riding lawn mower at a local Home Depot, less then 2 1/2 miles from home and just outside our development, approximately a half mile away is a U-Haul dealer. Nonetheless, I drove that 6 + miles to rent from John. Just an all around nice person.

PATRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
5

Had a great rental experience at this location.

TY-RON C. 
Évaluation :
5

The unit we rented worked out perfect for our needs. Very pleas d in all respects.

Tony C.  |  Expérience générale 
Évaluation :
5

Nothing that I can think of. John does a terrific job at this facility.

PATRICK A. 
Évaluation :
5

Go to go

Steve G. 
Évaluation :
5

Very efficient and extremely helpful.

ANDREA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Great staff!!

Michelle Z. 
Évaluation :
5

John was always so friendly and helpful in assisting me when I needed multiple storage units for different time frames.

TAMMY M.  |  Expérience générale 
Évaluation :
5

Very accommodating. Easy transaction.

Barry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUY M. 
Évaluation :
5

I need my recived the Paid thank you

Huber B. 
Évaluation :
5

John's the best. He's very cordial and easy to converse with. He goes above and beyond to take care of my needs.

Patrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

I had rented my site for 3 years. At first I was happy but when owners changed, it went down hill. All the manager talks about is covid the whole time he is blowing cigarette smoke in your face. My site was broken into this month and I was surprised to discover you had fake cameras. Glad I have a new secure place.

teresa d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rosalia G. 
Évaluation :
5

Thanks for the service

DICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Signature

lon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S.  |  Expérience générale 
Évaluation :
5

No security no account for who comes in and out. Parking lot has giant pot holes no excuse for this. My biggest issue is the gate being open all the time

Herb M.  |  Expérience générale 
Évaluation :
5

John was very professional and friendly. Had everything ready with no wait.

RON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
3

Make sure the units you are renting are clean.

TRISTA L. 
Évaluation :
4

Owner was frustrated that trailer was being returned to his location. He quickly moved to help process the return when we realized it was in the system.

Randolph L. 
Évaluation :
1

Guy wouldn't even unhook trailer. I had to get jack from different uhaul and take it off my truck oil all over my hands he just watched.

Julie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Perfect , no hassle no problems ; thank You very much for the excellent service.

DEE S. 
Évaluation :
5

Excellent and Convenient storage facility.

CHAD V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
3

Everyone was nice and it all went well service was good

JOHN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER R.  |  Expérience générale 
Évaluation :
5

We rented for 3 years with no problems. Then we noticed that the installation in the roof was falling in places. Then we noticed mice droppings on our boxes and floor. We were offered another unit so the one we were in could be renovated. We appreciated the offer, but we decided to move to another facility closer to our home. I am sure the problem was solved and everything is OK now. That happens with outside access units.

darlene c.  |  Expérience générale 
Évaluation :
5

Very happy with John’s help

LOUIS M.  |  Expérience générale 
Évaluation :
5

Excellent and friendly customer service! Both Pick-up and Drop-off were well explained making it safe and effortless! I will definitely use this location again!

Richard E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC P. 
Évaluation :
4

We were told to return the rental at BCBfarms. After driving there we were told that they no longer have a UHaul contract. We then had to retured to a different place, which was a Shell station on the corner of route14 and 113. It would be nice to know the correct turn in place from the start. Other then that it was a pleasant experience.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

The customer service was phenomenal. Highly recommend this place for business

Randy R. 
Évaluation :
4

Helpful, clean accommodation. Equipment new and ready when it was scheduled.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

John Ferguson handled my rental and all went very smooth. Great Service and if I need to rent another trailer I will definitely use John's location.

Marvin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicholas S. 
Évaluation :
5

Everything was wonderful. Thank you

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

John was very helpful and courteous. He was extremely proactive with social distancing due to covid. I really appreciated that. I would definitely recommend this location to anyone needing a rental.

Dennis C. 
Évaluation :
5

John is great, and extremely helpful. Have gone thru him 3x for bookings and he knows his U-Haul info inside and out. He's our go to guy.

Bonnie G. 
Évaluation :
5

great people ,

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

We had great service and was helped out by a great person.

GARY S. 
Évaluation :
2

I scheduled a 4pm pick up time(4:15 was also an available option). I was called at 12:30 asking me to come get it then. I was told “U-Haul is not the only thing I have to do and I don't allow pick ups after 4 because I have to run around after work and it messes up my afternoon. This is a storage facility and that is the priority here. U-Haul is just extra, okay?” I told the man that I couldn't get there until around 4, but I was happy to cancel and find another location that could accommodate my needs. I was then told that the my trailer (5x9 utility trailer) was very rare (actual he had at least 2 on the lot) and it would be fine but I needed to get there as early as possible. I went ahead with the reservation. Once I arrived (at 3:38pm), I was told (by the same man from the phone) “I am glad you got here when you did.” I also inquired about buying ratchet straps and I was told that they would be much cheaper down the road, but he agreed to sell them to me. He made me shout my credit card number from the door (because of social distancing) but took my license for the rental info. This whole endeavor took about 30+ minutes. He was shouting commands from the start and yelling to cut my car off (because “he smokes cigarettes, not car fumes”). He wasn't exactly rude the whole time, but made it clear that I was putting him out by renting a U-Haul from him. I will NOT rent from this location again (which is a shame because I frequent the campground near by and could utilize this location for traveling with my golf cart.

lauren B. 
Évaluation :
5

Can't think of anything that could improve what I see as excellent service that John provides. I've rented a 6 x 12 trailer from this location more then 6 times since the beginning of March. Always accommodating.

Patrick A. 
Évaluation :
5

S.O.

Michael Y. 
Évaluation :
3

I asked the guy if I could drop off in conway and not drive back to surfside. He said yes, I tried to drop off in conway the guy said it wasn't on my contract which by the way wasn't hard copy it was in my email. Wasn't offered a hard copy. If I left it in conway I would have to pay double. Called UHaul they said that I couldnt leave it. You should tell your employee in Surfside not to lie. I would have got the truck at the UHaul in conway which is only 3 miles from my home and dropped it back there had he told me that I would have to pay double if I dropped in conway. Its also sad that the guy in conway said if uhaul says I can drop it there he wouldn't charge me double. Like I said I called and they told me no. I would not recommend uhaul to anyone due to the lies that were told to me. Uhaul made close to $80 off me.

sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
5

John was very helpful in our rental process. We would highly recommend him to our friends and family if they have a need for a rental truck.

KAREN H. 
Évaluation :
5

Nothing. John was exceptional! He met us outside when we pulled up. He kept social distancing standards and made the process quick, easy and painless. I would highly recommend this location. A true gentleman.

Ray W. 
Évaluation :
5

Considering the situation,Covid-19, very effective.

Harold K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Great guy to deal with!

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
3

We stored a small boat and trailer in a parking stop. Never had any problems.

Joanne P.  |  Expérience générale 
Évaluation :
4

We live in upstate New York and store our "snow bird" excess for the duration of the year. Despite, the hurricane and the other flooding our bin remained safe and dry.

judith r.  |  Expérience générale 
Évaluation :
5

Everything was really great there.

John L.  |  Expérience générale 
Évaluation :
5

Great place to store your things or vehicles

MIKE C.  |  Expérience générale 
Évaluation :
4

Thanks

valerie b.  |  Expérience générale 
Évaluation :
2

I had a leak told them I had 5 boxes that were soaked and had mold on them and in them. They're response was I will make a note of it. Didn't even get off his butt to come and look at it

DEBORAH B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. Great size storage for low price.

Reba S.  |  Expérience générale 
Évaluation :
5

Mr Pete was friendly and accommodating. Our stay was from July 24th to July 26th. They were very easy to work with. Would recommend and use again.

Clayton J.  |  Expérience générale 
Évaluation :
5

Great management, helped me get a unit on a Sunday afternoon!

josh h.  |  Expérience générale 
Évaluation :
5

Pete and Mary were very helpful

John S.  |  Expérience générale 
Évaluation :
5

I was very happy with Surfside Storage , Very friendly no problems at all . I would use this storage again if I need a storage . Pete was the best . Looking forward to using you guys in the future.

linda s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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