Le client n'a pas laissé de commentaire.Mike H.
Customer Reviews for Surfside Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Surfside Beach, SC 29575
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/5/2021 - 5/6/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Diana S. | Expérience générale
No security no account for who comes in and out. Parking lot has giant pot holes no excuse for this. My biggest issue is the gate being open all the timeHerb M. | Expérience générale
John was very professional and friendly. Had everything ready with no wait.RON B.
Le client n'a pas laissé de commentaire.Chris D.
Make sure the units you are renting are clean.TRISTA L.
Owner was frustrated that trailer was being returned to his location. He quickly moved to help process the return when we realized it was in the system.Randolph L.
Guy wouldn't even unhook trailer. I had to get jack from different uhaul and take it off my truck oil all over my hands he just watched.Julie W.
Le client n'a pas laissé de commentaire.AARON T.
Le client n'a pas laissé de commentaire.Peter G.
Perfect , no hassle no problems ; thank You very much for the excellent service.DEE S.
Excellent and Convenient storage facility.CHAD V. | Expérience générale
Le client n'a pas laissé de commentaire.Alan C.
Le client n'a pas laissé de commentaire.Samantha N. | Expérience générale
Le client n'a pas laissé de commentaire.RANDY O.
Le client n'a pas laissé de commentaire.Edward W.
Everyone was nice and it all went well service was goodJOHN L.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.ROGER R. | Expérience générale
We rented for 3 years with no problems. Then we noticed that the installation in the roof was falling in places. Then we noticed mice droppings on our boxes and floor. We were offered another unit so the one we were in could be renovated. We appreciated the offer, but we decided to move to another facility closer to our home. I am sure the problem was solved and everything is OK now. That happens with outside access units.darlene c. | Expérience générale
Very happy with John’s helpLOUIS M. | Expérience générale
Excellent and friendly customer service! Both Pick-up and Drop-off were well explained making it safe and effortless! I will definitely use this location again!Richard E.
Le client n'a pas laissé de commentaire.ERIC P.
We were told to return the rental at BCBfarms. After driving there we were told that they no longer have a UHaul contract. We then had to retured to a different place, which was a Shell station on the corner of route14 and 113. It would be nice to know the correct turn in place from the start. Other then that it was a pleasant experience.Joseph K.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.DANIEL D.
The customer service was phenomenal. Highly recommend this place for businessRandy R.
Helpful, clean accommodation. Equipment new and ready when it was scheduled.Richard S.
Le client n'a pas laissé de commentaire.Jason A.
John Ferguson handled my rental and all went very smooth. Great Service and if I need to rent another trailer I will definitely use John's location.Marvin B.
Le client n'a pas laissé de commentaire.nicholas S.
Everything was wonderful. Thank youRobert H.
Le client n'a pas laissé de commentaire.Chris E.
John was very helpful and courteous. He was extremely proactive with social distancing due to covid. I really appreciated that. I would definitely recommend this location to anyone needing a rental.Dennis C.
John is great, and extremely helpful. Have gone thru him 3x for bookings and he knows his U-Haul info inside and out. He's our go to guy.Bonnie G.
great people ,David A.
Le client n'a pas laissé de commentaire.Steven L.
We had great service and was helped out by a great person.GARY S.
I scheduled a 4pm pick up time(4:15 was also an available option). I was called at 12:30 asking me to come get it then. I was told â€œU-Haul is not the only thing I have to do and I don't allow pick ups after 4 because I have to run around after work and it messes up my afternoon. This is a storage facility and that is the priority here. U-Haul is just extra, okay?â€ I told the man that I couldn't get there until around 4, but I was happy to cancel and find another location that could accommodate my needs. I was then told that the my trailer (5x9 utility trailer) was very rare (actual he had at least 2 on the lot) and it would be fine but I needed to get there as early as possible. I went ahead with the reservation. Once I arrived (at 3:38pm), I was told (by the same man from the phone) â€œI am glad you got here when you did.â€ I also inquired about buying ratchet straps and I was told that they would be much cheaper down the road, but he agreed to sell them to me. He made me shout my credit card number from the door (because of social distancing) but took my license for the rental info. This whole endeavor took about 30+ minutes. He was shouting commands from the start and yelling to cut my car off (because â€œhe smokes cigarettes, not car fumesâ€). He wasn't exactly rude the whole time, but made it clear that I was putting him out by renting a U-Haul from him. I will NOT rent from this location again (which is a shame because I frequent the campground near by and could utilize this location for traveling with my golf cart.lauren B.
Can't think of anything that could improve what I see as excellent service that John provides. I've rented a 6 x 12 trailer from this location more then 6 times since the beginning of March. Always accommodating.Patrick A.
I asked the guy if I could drop off in conway and not drive back to surfside. He said yes, I tried to drop off in conway the guy said it wasn't on my contract which by the way wasn't hard copy it was in my email. Wasn't offered a hard copy. If I left it in conway I would have to pay double. Called UHaul they said that I couldnt leave it. You should tell your employee in Surfside not to lie. I would have got the truck at the UHaul in conway which is only 3 miles from my home and dropped it back there had he told me that I would have to pay double if I dropped in conway. Its also sad that the guy in conway said if uhaul says I can drop it there he wouldn't charge me double. Like I said I called and they told me no. I would not recommend uhaul to anyone due to the lies that were told to me. Uhaul made close to 80 $off me.sandra S.
Le client n'a pas laissé de commentaire.Jim L.
John was very helpful in our rental process. We would highly recommend him to our friends and family if they have a need for a rental truck.KAREN H.
Nothing. John was exceptional! He met us outside when we pulled up. He kept social distancing standards and made the process quick, easy and painless. I would highly recommend this location. A true gentleman.Ray W.
Considering the situation,Covid-19, very effective.Harold K.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.Gregory V.
Le client n'a pas laissé de commentaire.Mark S.
Great guy to deal with!Chad B.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Joseph T.
Great customer service.Uhaul was perfrct!!!!Teresa A.
Your rep was a complete jerk- screaming and yelling directions. Brought back the trailer and came to the door screaming at me to put it exactly where he wanted it . Will never go back to this u haul again.Scott M.
Le client n'a pas laissé de commentaire.Leo B.
Le client n'a pas laissé de commentaire.Patrick A.
Great StaffCandace H.
Le client n'a pas laissé de commentaire.Alan C.
Le client n'a pas laissé de commentaire.Dan M.
Keep up the great work!!!!!STANLEY W.
John is very helpful and polite.Jeff C.
Le client n'a pas laissé de commentaire.Paula O.
Le client n'a pas laissé de commentaire.Edmond C.
John Ferguson was extremely helpful when I arrived to pick up the ramp utility trailer I had reserved. After explaining and completing the paperwork, John hitched the trailer up to my car and explained everything about the trailer to me. John was very pleasant and easy to work with. I would rent from him again.DIANE P.
Great Location and nice people.Jeff H.
THEY WERE EVEN KIND ENOUGH TO LET ME DROP OFF AN HOUR EARLY...SINCE HE WAS THERE!!! NOW THAT'S SERVICE!Danny M.
I had to remove the trailer off my truck by myself while the person in the office waited till I was done to come out.Laurence S.
Nothing he was great!Kayla G.
Le client n'a pas laissé de commentaire.Jeff C.
The manager was very pleasant and helpful. Was waiting for us and knew my name when I walked in the door.william T.
Le client n'a pas laissé de commentaire.Wages J.
Very good service and very good attitude.Tracy S.
Le client n'a pas laissé de commentaire.lisa C.
Another great experience with a Uhaul rental location.David J.
Owner could not have more professional,and friendly. Will need to rent more in the future,and look forward to working with this U-Haul location again.Richard T.
Le client n'a pas laissé de commentaire.alan V.
Le client n'a pas laissé de commentaire.Angie D.
Everything was awesome and convenient.ANDREA L.
Le client n'a pas laissé de commentaire.Jeff P.
Le client n'a pas laissé de commentaire.Maureen R.
I've rented from this location for years when Pete had it. Never had any issues. The new manager I think his name is John. He needs a attitude adjustment. Him getting hot under the collar is no way to operate a business. When I called to question why I was charged 2 days instead of 1. He got a attitude and started yelling. So I proceeded to tell him that I would go over his head and get it worked out. Then he has the nerve to tell a Company Manager for Uhaul that he doesnt want me back in that location renting any of "his" equipment. No worries I wouldn't step back in that place if I had to. I would rather carry what I have to move on my back as to give that location anymore of my money. I fully intend on making my experience here at this location be known . And spread the word on how badly you treat and speak to your paying customers. And as far as what you can do to improve for the next customer....get a new Manager or put a muzzle on the managers mouth...Candice B.
The man who runs this location was horrible. My husband and I tried without success to park the trailer exactly where he wanted us to. We left a note telling him this. He called me and was yelling at me for not putting it exactly where he wanted it. When my husband went back there to move it he continued to yell at him. All he had to do was ask us to come back for him to direct us how to park it. There was no need for him to treat us this way. It has totally turned us off to doing future business with UHaulKathleen B.
Person was very rudeMarty H.
Everything good!Scott S.
We stored a small boat and trailer in a parking stop. Never had any problems.Joanne P. | Expérience générale
Everything went very smooth, I move often and have used their storage facility which was also a smooth service. I'll be back for my husking needs at Surfside Storage. Thanks again.John L.
Business didn't check in the trailer until late so customer charged additional fees by UHaulKiara H.
Le client n'a pas laissé de commentaire.Curtis R.
Open earlier in the morning. 8 amSamuel B.
We live in upstate New York and store our "snow bird" excess for the duration of the year. Despite, the hurricane and the other flooding our bin remained safe and dry.judith r. | Expérience générale
Everything was really great there.John L. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond H.
The clerk at this location was rude and unproffessional. A dose or more of good customer service at this location (Surfside Uhaul) was needed.Susan F.
Great place to store your things or vehiclesMIKE C. | Expérience générale
Good guyJohn G.
Thanksvalerie b. | Expérience générale
The entire experience was extremely easy. Couldn't have been better.RONALD M.
I had a leak told them I had 5 boxes that were soaked and had mold on them and in them. They're response was I will make a note of it. Didn't even get off his butt to come and look at itDEBORAH B. | Expérience générale
Le client n'a pas laissé de commentaire.Calvin R.
My experience was quick, easy and I had a storage unit and truck to drive the time and day that I needed it. People running the place are very nice and helpful.John L.
Everyone was very friendly and helpful. Great size storage for low price.Reba S. | Expérience générale
Le client n'a pas laissé de commentaire.Janet R.
I cannot say enough about how much help was extended to me and my family. Trying to move my son right before hurricane Florence and the help and support extended by all U-haul employees was incredible. You have a customer for life. thank youKaren N.
Instructions on the website or email of where the lockbox is location. Overall, easy to find and return vehicle.Amy B.
None of the 12 volt receptacles worked - could not use gps, which created navigation problems. Otherwise, everything was OK.lawrence B.
Mr Pete was friendly and accommodating. Our stay was from July 24th to July 26th. They were very easy to work with. Would recommend and use again.Clayton J. | Expérience générale
Great management, helped me get a unit on a Sunday afternoon!josh h. | Expérience générale
Pete and Mary were very helpfulJohn S. | Expérience générale
I was very happy with Surfside Storage , Very friendly no problems at all . I would use this storage again if I need a storage . Pete was the best . Looking forward to using you guys in the future.linda s. | Expérience générale
We stored our camper at this facility for 1 month, did not have any problems. The owner was available by phone and email. I would feel comfortable using this facility again.jeff c. | Expérience générale