A week prior I had made a reservation at the U-Haul Neighborhood Dealer at 321 W. 2nd Street, Freeport TX, reservation # 23371306. I arrived at 3:15pm, & the trailer I reserved was not available. I called customer service, they said I could get a trailer in a nearby town at Swangos Tire & Auto. I had just driven 520 miles from Oklahoma, & the Port in Freeport closes at 4pm. I picked up a newly reserved trailer at Swangos, & made it back to the port at 3:52pm; thankfully U.S. Customs allowed me to still enter & pick up my cargo. I then had another 95mile drive to Cypress Texas to stay before heading back to Oklahoma City. Something is wrong with UHauls reservation system, & UHaul customer service offered nothing to make up for the mistake. The UHaul Neighborhood Dealer at Swangos really went far out of their way to help me secure the trailer & get back to the Port before close; these guys rock, they were a monumental help!
JOHN K.
Customer Reviews for Swango Tires And Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They want above and beyond to make sure that I got what I needed and were extremely friendly. Highly recommended
ANDREW H.Perhaps have a drop off location for the keys and contact U-Haul about the web check-in as it was not working.
THOMAS G.Excellent Customer Service. Good people to work with!
DEBORAH LYNN W.Good customer service.
BYRON B.This has become my preferred location. Best customer service, period. You won't find a better experience than here.
Steven D.