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ILLENE M
Customer Reviews for Swansons Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fix the app. Terrible service, charged us additional fees because it said we were late for pickup. Gas tank was not full. Overall very disappointed in mobile pickup.
Angela EPeople at both pickup and drop off were extremely efficient
WILLIAM HMy reservation called for a 10:00 AM pickup time, a two day rental and an appliance dolly. When I verified ahead, the reservation I made was entered for 7 days, 4:00 PM pickup time and a furniture dolly. Not one single part of the reservation was correct.
ROBERT RS.O.
CAROLINE BWell done. Friendly!
Randal STrailer lights didn't work. Swore it was my vehicle even though the tester said it was fine. Finally changed trailers and said they would correct paperwork. They never did, i got a call two weeks later saying i never returned the trailer. Then after telling uhaul i did return it i got charged extra saying i didnt return it on time when it was returned a day early.
Cody BFast and efficient. Fair price but should be $19,95 so I would use more often.
GREG DOnce U-Haul confirms the location for picking up the U-Haul, do not suddenly email or text the customer the day before they are getting the uhual and change the location to an hour long+ drive. This change with just short notice affects the customer, their time, and the time of those helping move the customer
Grace Bone of the staff even gave me a ride to my cabin since Uber did not have drivers available!
Robert KWere not open when dropped off.
Craig GThey were not open when dropped off
Craig GI had gotten the U-Haul and was at my destination, couldn’t use the U-Haul for half the day because whoever was supposed to look and make sure the previous renter brought it back and it was supposed to be good to go for me but there was a lock left on the back door and when I had called SWANSONS to let them k ow about it they wanted me to take it to a locksmith or figure out how to get the lock off .. I let them know that it wasn’t up to me to have this done and they needed to figure it out.. once that was done and I had taken the U-Haul back not even a half hour after dropping it off they left me a voice mail telling me they over charged me a large amount. 739$$ and then charged me another 217,76& on top of that!! NEVER AGAIN!!
JESSI GNothing the team working was very nice 珞 thank you for everything! Our move was very easy! See you next time
Ondrea BDrop off was short and simple
Kurt HToday's autos have larger tires for the auto transport tire straps. The straps need to be longer.
Thomas JNice people
Laura PThe windshield could have been cleaner but not big issue. Personally washed when refueling van after using.
DOUG SLocation was easy to find and well-situated right on my way through town- access was very also- on a frontage road along the highway. Because my drop-off was after-hours, I did not interact with personnel, and cannot comment on the interior of the building. This location is not a dedicated Uhaul Center, so it did not have the facilities or branding of a Uhaul 'store', but the other trailers were lined up nicely along a fence and there was an opening to drop mine off. I most appreciated the ease of finding and accessing the location, as I was anxious to get home after a long day of loading/unloading the trailer, and still having a long drive ahead of me. Thank you for making this such a positive experience!
Martin LDidn't greet customer upon entry. Wasn't sure where uhaul check in was; no signs.
Randy PThe truck was old but worked perfectly fine for a local move. Everyone we dealt with at Swanson's was very helpful and friendly. I highly recommend this dealer for your next move.
Carol SEasy location !!!
Scott HWe have rented a trailer twice in the past week and found the staff helpful and willing to work with us on our scheduling needs.
Allen LExperience went very smooth. Online return was nice!
Patrick sCustomer service at pickup and drop-off were great!
Duane Bjust dropped off our truck. we saw no one
Patricia BNothing. Fast and easy!
L392141734914 KGreat customer service! Thanks!
Teresa HWhen I picked up the truck the previous user had spilled something sticky in the center counsel which was still there. Otherwise the truck was clean. One wheel bearing sounded like it was going and the windshield wipers weren't great. Overall it was a good experience and I was able to accomplish my move.
Marnie MAll is well.
jonnie pThe staff person was very polite, friendly and positive. Helpful to answer any questions that we had. I would use this location again anytime !
Duane MI brought it back before it was due and it charged me an extra $60. Maybe less of that.
ANDREW HEmployee's were just leaving when I got there. instructed me to check out the vehicle on line. Had issues with the online service, had to call the 24 hour number twice to finally get it to work.
Richard BNothing I can think of. The service was absolutely great! Very polite & pleasant people. Merci.
Cristina GAucun
Caroline B0/10 wouldn't recommend. Horrific cutomer service. Will never rent from your company again.
Alexander TMake sure everything requested is in the rental unit.
Stephen MEverything went great! We were very pleased
VONNIE SAwesome people. Friendly and helpful
George E