Customer Reviews for Swap & Shop Pawn Shop
(Concessionnaire U-Haul dans le voisinage)

176 évaluations

2369 Middle Country Rd   Centereach, NY 11720

(631) 721-9649

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 5/26/2022 - 5/31/2022: 8h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(631) 721-9649

2369 Middle Country Rd
Centereach, NY 11720

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 5/26/2022 - 5/31/2022: 8h00 am à 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

The associate at the lake Ronkonkoma location was very nice and informative and helped me hook up the trailer.

Frank A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKA C. 
Évaluation :
1

I have been charged for cleaning the truck, though the truck is well cleaned, and charging for cleaning was unnecessary.

Periyasamy I. 
Évaluation :
3

The fact that I couldn't rent a trailer for a one way trip and had to keep it for a week.

PHILIPL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

This independent U-Haul location did a great job handling my trailer rental.

Douglas O. 
Évaluation :
4

Proprietor was helpful and helped hook up trailer and came out to assist when I returned.

EDWARDT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNJ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHMET G. 
Évaluation :
5

The guy are very professional

SERGIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMJOHN W. 
Évaluation :
4

We dropped off our trailer after hours. Thankfully, the online prompts (after scanning the QR code) made the process seamless. Thanks for making the process so easy. Also, the trailer was exceptional and securely held the vehicle being towed. Would definitely use again if we had to. Merci.

ROBERT K. 
Évaluation :
5

check out and in is way too time consuming

JOHN S. 
Évaluation :
2

First I would like a call back as I have left 2 messages over two days with corporate. Just about every time I rent which has been 6 times or so over the last few weeks there is an issue. This latest one I was charged for 2 days when I rented it for one, I was charged for hand truck and mats which I didn't use because I didn't need them but the real kicker is they weren't even on the truck. I would like a call back from someone. I actually am very easy to speak to and a business owner myself. Steve 516-236-4684

STEVEN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Y. 
Évaluation :
5

No Need,Yet You are Doing Well.

Mohammad M. 
Évaluation :
5

Everything was great and the guy was accommodating when I had to change my pick up time

CRISTINAMARIE T. 
Évaluation :
2

I was scheduled for a truck pick-up at 8:30. When I got there the place was locked and closed. I rang the bell and was told they would not be there until 10:30. They totally screwed up my schedule and plan for the day and also charged me gas, which I didn't have time to refill because of the late start and trying to get the truck back on time.

RACHELR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKJOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIOJ B. 
Évaluation :
2

The person that was in charge of giving us the U-Haul was not physically fit enough to help with the installation of the trailer to the back of my car. He also did not properly supervise/ inspect how we installed the u-haul which led to a near death experience for my family in the middle of the highway when we left the pick-up location. For a company that is renting equipment, I would imagine you would have properly trained employees that are able to lift objects over 50 pounds and be present throughout the entire installation of a trailer. The man that helped me was well over 50 years old and said he could not help install the 2" bulb. He left us while installing the u-haul to attend to another customer. He had also misguided us on buying only the 2" bulb instead of the full set. After the incident, we realized the 2" bulb did not properly fit in the 2 5/6" set we had on our car which led to the nut of the bulb to break on the highway and almost cause a very terrible car accident. It was a very scary experience but we managed to control the trailer by slowing down. Thankfully no car next to us was hit. In the future, I would expect your employees to be fully trained on the supervision and installation of these equipments.

JORGEM R. 
Évaluation :
3

I had ordered the u haul van for Friday Thur Sunday. When I picked up the van, the man at the counter said Friday Thur Sunday? And I said yes. Like the reservation. After I get the u haul home, I get a text message that I had to get it back in 43 hours( Sunday morning at 8:00am I had reserved it for 3 days and didn't understand why I had to bring it back so early. I called u haul customer service and the had said that I didn't read the agreement (which I didn't, because I reserved it for 3 days!). But since the agreement was wrong, they could adjust it for another day but it would be a day charge and an extension fee. Extension fee???? I was suppose to have the van to Sunday at 5:00pm!! The man inside the u haul had no clue on what needed to be done, because he was busy with his thrift store. The u haul card on the table had a woman on it, but she was nowhere to be found. I gave 3 stars because there wasn't a dedicated u haul person working at the pawn shop, just an old guy fumbling through what he needed to do before helping me. Really loved waiting 10 minutes while he shuffled along putting things away before helping me. FYI It's not ok to tell the customer that they have to finish putting away there stuff before they can get me my van rental. Expecially if your the only one there and you have 2 businesses going at the same time.

FUNG L. 
Évaluation :
3

I never got the dolly I paid for. Pawn shop was very cluttered

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT E. 
Évaluation :
5

The person helping me, Frank, was wonderful. we ran into an issue with your system where the card wouldn't take. He called several people to try and resolve this issue all of them telling him they couldn't help him. It was frustrating for both of us. I was there for over 40min. He finally tried to get it to work letting me use cash and we were able to complete the transaction. You really should be able to assist more

DEBRAA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline H. 
Évaluation :
5

Frank is so friendly and honest, instructing me how to operate my first tow with my Jeep. Very accommodating!

JAYSONK E Y. 
Évaluation :
5

Nice person and very prompt and courteous.

SUNILJAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELDORAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTJOHN JR P. 
Évaluation :
1

The truck I reserved wasn't available apparently was out of service. The proprietor Frank was abrasive regarding the transaction. They did get me another truck so I was able to do my move. But when I returned there had been an issue and Frank stood in the parking lot and yelled at me. I asked if I needed to sign anything or discuss it and he was busy being rude to me. And they're charging me $147 more than was agreed to add signing.

TRACYE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALIKMUHAMMAD A. 
Évaluation :
5

Very nice. Clean car. Helpful.

TAL S. 
Évaluation :
3

My location was changed from where I initially chose. They only had one dolly available and I ordered two, they did not have any mattress bags available for purchase.

michele B. 
Évaluation :
5

Amazing customer service

Christina D. 
Évaluation :
1

Picking up the truck was a nightmare. The information that is asked should be asked way beforehand instead of when I'm standing outside trying to get my truck. I shouldn't have to wait 10 minutes for somebody to approve my info over and over when I have deadlines to meet. I WILL NOT be using uhaul ever again.

Ralph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHJ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS WILLIAM K. 
Évaluation :
5

The online check-in made things really simple. Drop off was as simple as just dropping off the keys. No unexpected charges. Friendly gentleman helped me out and overall a great experience and close location.

AIDANB S. 
Évaluation :
5

I've rented from this location several times and it has always been a great experience. Keep it up.

ALDOANTONIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLMANSON L. 
Évaluation :
1

I was erroneously charged $14 for Safe Move which I did not authorize as my insurance covers any potential damage to rental vehicles!

GERARDTHOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAHE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMJAY L. 
Évaluation :
4

This place need more parking arrea.

Dean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWL O. 
Évaluation :
1

I would not recommend u-haul nor use it ever again!

Susan B. 
Évaluation :
5

Awesome service

CRYSTALA M. 
Évaluation :
3

I reserved a flatbed truck online. I specifically chose no insurance and declined the $15 collision insurance. Picked up truck without issue. Returned truck and bill had the $15 coverage on it. I told the person at the counter and he tells me i agreed to it. This practice of adding things to the bill that customers didn't ask for is unacceptable. I now know to screen shot my reservation in the future if i have to use Uhaul again.

DONTODD II C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaReece W. 
Évaluation :
5

Keep up the good work,

JUANB R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
1

i told the representative i was paying cash before I even rented the truck and then he charged my credit card anyway AS WELL as I paid cash. Outrageous.

Karin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew K. 
Évaluation :
4

The barcode outside the store was not working, suggest to send new barcode for contactless

JOSEPHSTEVEN B. 
Évaluation :
5

Easy thank u!

Arthur H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPHLOUIS R. 
Évaluation :
5

The gentleman that helped me was extremely helpful and courterous. Will definately work with again

robert O. 
Évaluation :
4

Easy to drop off the vehicle. It took literally less than a minute

SCOTT L. 
Évaluation :
4

Charge me way too much money

salid K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle R. 
Évaluation :
5

Great experience! Very helpful and knowledgeable

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrios P. 
Évaluation :
5

Frank was helpful, patient, and generous. He helped me a lot and I would highly recommend all of my friends and family members to use this location to rent a Uhaul.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

I originally booked on the App. When I reached the vendor I was told the key number was not posted. I have a reservation #. I had to do the whole process over again at the rental location. So the App gets no stars.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eluzabeth M. 
Évaluation :
5

Ne s'applique pas

Nader F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Frank was very kind and friendly, and it was his demeanor that gave me no hesitation when I had to yet again order a U-Haul the very next day when I wasn't able to complete my project. I highly recommend him, and thank him for his service!

Renata D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
2

Frank was nice enough but defiantly need some computer experience. The place was busy and he had no help

George R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Salvatore D. 
Évaluation :
4

There was a discrepancy about the blankets. I was told that this rental site doesn't rent blankets, but we must purchase them. Upon returning the truck without the blankets, I was told I had to return them. It was a big inconvenience as I had to drive back and forth, over 40 miles total.

Donna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Watson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle D. 
Évaluation :
5

Fix YOUR system so it 'remembers' my information, so it doesnt have to be entered manually every time I rent a trailer from this location...which is quite frequently!

Rene Q. 
Évaluation :
5

The photo of the front of the U-Haul did not match what the front of the actual U-Haul looked like. I updated it in the app when it asked for photo confirmation, but it just seemed a little sneaky to have a picture of a clean non-dented U-Haul when that was not the case. I'll still always use U-Haul though.

Alina T. 
Évaluation :
1

The guys at the front counter were very unprofessional. They didn't review the roadside assistance, the insurance or even help me locate where the truck was in the lot. They just ran my credit card, handed me the key and said to look for an email. When I got the email to take pictures of the dents in the truck the timer had expired and I had no way of marking where the dents were. Also the truck and the car transporter weren't even at the same location! They told me about 24 hours before that they were at two different locations and one of them closed early and I wasn't able to pick it up until the next day. I had to leave work early to pick up. I'm very VERY upset with this. I'm never using Uhaul again.

Devin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rich B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don K. 
Évaluation :
2

the only help we got from this location was "all I need is the keys"

daniel R. 
Évaluation :
3

Truck was not clean and stunk like a horse farm..Terriable experience

Donald J. 
Non les évaluations ont été soumises pour cet établissement.

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