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i told the representative i was paying cash before I even rented the truck and then he charged my credit card anyway AS WELL as I paid cash. Outrageous.
The barcode outside the store was not working, suggest to send new barcode for contactless
Easy thank u!
The gentleman that helped me was extremely helpful and courterous. Will definately work with again
Easy to drop off the vehicle. It took literally less than a minute
Charge me way too much money
Great experience! Very helpful and knowledgeable
Frank was helpful, patient, and generous. He helped me a lot and I would highly recommend all of my friends and family members to use this location to rent a Uhaul.
I originally booked on the App. When I reached the vendor I was told the key number was not posted. I have a reservation #. I had to do the whole process over again at the rental location. So the App gets no stars.
Not Applicable
Frank was very kind and friendly, and it was his demeanor that gave me no hesitation when I had to yet again order a U-Haul the very next day when I wasn't able to complete my project. I highly recommend him, and thank him for his service!
Frank was nice enough but defiantly need some computer experience. The place was busy and he had no help
There was a discrepancy about the blankets. I was told that this rental site doesn't rent blankets, but we must purchase them. Upon returning the truck without the blankets, I was told I had to return them. It was a big inconvenience as I had to drive back and forth, over 40 miles total.
Fix YOUR system so it 'remembers' my information, so it doesnt have to be entered manually every time I rent a trailer from this location...which is quite frequently!
The photo of the front of the U-Haul did not match what the front of the actual U-Haul looked like. I updated it in the app when it asked for photo confirmation, but it just seemed a little sneaky to have a picture of a clean non-dented U-Haul when that was not the case. I'll still always use U-Haul though.
The guys at the front counter were very unprofessional. They didn't review the roadside assistance, the insurance or even help me locate where the truck was in the lot. They just ran my credit card, handed me the key and said to look for an email. When I got the email to take pictures of the dents in the truck the timer had expired and I had no way of marking where the dents were. Also the truck and the car transporter weren't even at the same location! They told me about 24 hours before that they were at two different locations and one of them closed early and I wasn't able to pick it up until the next day. I had to leave work early to pick up. I'm very VERY upset with this. I'm never using Uhaul again.
the only help we got from this location was "all I need is the keys"
Truck was not clean and stunk like a horse farm..Terriable experience
Change nothing because there is nothing to improve. This is a good location to rent from.
We had issues with the online reservation, and we aren't sure of where they started. When we arrived to pick up the van, there were two different reservations under two different names for our van, and there was insurance added to the total order which we initially declined online. The clerk couldn't remove the insurance or modify the order without a call to U-Haul, which took 30 minutes to correct.
To Whom It May Concern: The owner was very unprofessional and charged me for cleaning after I informed him that the truck was dirty before I left the facility. I will never use this location again and I would not recommend this location to anyone.
Nothing at this time.Very happy with the experience.
The facility was closed when I arrived, but I was able to drop the trailer off and they checked me out the next day without any problems. Thank you so much!
i will be back to the same place every time i need the equipment
First of all it is in an unorganized messy pawn shop. I had to swipe my credit card 3 times for the transaction to work because they did not have a chip reader. Then when trying to accept terms & conditions the touchpad to sign wouldn't work so we had to start the entire transaction over even though I did a mobile reservations and pickup!
Nothing, everything went perfect, very easy and accommodating.
No improvement needed.
Very helpful
Guys/Gals, this is located in a Pawn Shop . . . .pretty sure you'd have a hard time improving this location .
The location for my reservation was changed without informing me. I had prepaid and ordered items for my move, but the location it was changed to did not have them and I was told to go to the other store. That was inconvenient and annoying
GREAT LOCATION GREAT SERVICE
excellent service... really good guy... i'll rent again before i go back to middle country road coram location (11727)
Very pleasant
The customer service rep was very friendly. The person who was in front of me had come late and was extremely rude, but the service rep was patient and nice to him. I would have lost it if I had to deal with that customer.
The owner was very rude and he charged my card for gas but didnt tell me he was going to do so. I took before and after pics of the the needle on the gas tank and everything matched i showed him and he still charged me card very upset about this
Absolutely nothing. My experience was excellent
Lower your prices!!!!!!!!!!!!!!
Frank was awesome! Thank you Frank!
I've rented from U-Hauls over the past 10 years. This is the first time I've ever gone to location where the owner was absolutely rude.. as a business owner myself I understand how important it is to make your customers feel valued. Needless to say I will not be patronize in this location ever again
I made a reservation 6 weeks in advance and this is the second time you have sent me to a junkyard that you should be ashamed to use as a dealer never mind that it took and extra 2 hours of my time in rush hour traffic to get there and Home The Trailer was in bad condition with worn safety chains and old style load boards and more time was wasted making suitable loops to secure my furniture on the left and front sides as only the right side had been updated Apparently you our not concerned about inconvenience for your costumers as long as get your money
This guy had the most destroyed truck that had no brakes, the steering column was turnt sideways, and the truck wouldnt stay straight. Also the truck was painted with house paint it was so mangled and now he tried charging me $925 for an apparent “dent.†Needless to mention the truck was completely dented everywhere. Im disgusted with this experience and will be reporting this man for fraud
I don't way U-H change my location pick up and give me the old truck without sign U-Hall on it and nasty truck. i am so sorry for you to gave us this service. I don't think so next time i am going with U-Hall.
The gentleman was very very nice and accommodating, I would recommend this place
Frank was excellent. He was accomdating and courteous. Could not have had a better experience.
I made the reservation a week in advance, when I arrived to pick it up at 7:30 I was told it was not available. A smaller trailer was available but it was a 45 minute drive away and the dealer would not open until 9:30. NOT A GOOD Experience ??????????
Uhaul customer care has been awful. The whole time im running around circles with them, dealing with rude people and my problem still hasn't been solved.
940 middle country road should not be aloud to rent uhaul. First the Manorville NY location I reserved the trailer in told me they don't want to be bothered with trailers. So the trailer wasn't there. After 2 hours of trying to find the trailer I reserved. I was able to locate my reserved trailer at this location. There are no employee at the location. I called before making the 30 minute trip between locations and was told they would be someone waiting. There was not! Just a phone number on the door & the trailer on the street. I was told to wait another 20 minute and somebody would come to me. While I waited I attached the trailer, that was sitting on the street to my truck to save time. When the very rude Indian Man arrived he was yelling, cursing and physically threatening me. Never identifying himself as the owner. He then violently removed the trailer from my vehicle, locked it in a yard and left. 30 minutes later after no one returned. I crossed the busy 8 lane highway to a store the man went in to find him helping people that arrived after me with a van rental. Finally I was able to get my reserved trailer and get on the road 3 and a half hours late. I will never rent a uhaul trailer in NY again.
There wan no gas in the truck. But he tells me to ring it back on 1/4 He never came out to the truck to inspect.I was running late.I told him to charge me another day.He say no just drop it off & place the key in the lock box.As I did 2.5 behind schedule.As I'm on the phone with him a alert on my cc comes through for 60.00.I asked why he stated it was a hold.LIES Then he calls me the next day & asks for my 3 digit security code , begging bill 105.00 the final bill was 283.00.Hes a scammer way over charged me.Im disputing these fake charges
The personnel was friendly and efficient. The only drawback was that the truck was not in the same location as the office, but across a 4-lane roadway.
Frank is very kind and nice person. He is very polite and honest businessman. I will definitely tell all my friends and family to rent from this location.
Great and helpful
Nothing, I dropped the trailer off after hours and I contacted them the next day and everything was taken care of already.
Yes hello customer service of U Haul my name's Laurie Catania I rented a truck from you I like to keep my name out of the complaint I didn't like the fact that I had a cross middle Country Road to go over to him to get the key for the van that I needed a to go there to get the key in I had a back to the u-haul shop and the both of our across the street from one another and middle Country Road is a very busy Road out here and plus the fact that appreciate it cuz my father was killed crossing the street I'm milk country road so I'm over to u-haul place, and over at his Swap Shop across the street tell me like it's okay to cross come on it's okay to cross maybe in his book but not in mine I lived out here all my life and the population traffic has gotten overwhelming. So I didn't like that I had across the street to go over him to him at his other business to do business for U Haul When U Haul across the street and then I had to cross back over from the Swap and Shop to go get the U-Haul Van which I didn't get out of his shop until quarter to ten and I booked it for 9 and I was there early before 9 and I got back at 12:30 from using it, and I don't know how much I was being charged as I know he put $113 in change on my card adding use a truck for the whole amount of hours so he was very poorly and explaining things in the Swap and Shop where had a stand that sell things in there, I don't think it's proper that he has a store across the street where he's supposed to be representing U Haul not the Swap and Shop could he has across the street from the U-Haul in Selden. By him doing that he poorly represented your company you don't make a client what will cause a busy street to get keys and then walk back over to get the item that they're supposed to be driving. Does he do this purposely so he can bring people into the Swap and Shop to make money so they see things they want to buy it improper. It was just unbelievable experience cuz here I am in its dirty filthy smelly grease oil Swap Shop when I should be in the clean environment in the U Haul that way about everything that I touch you lean against is getting black all over me. But I know like I said it was a poor representation of your company U Haul and I know you guys have been around since I think I've been born that's why I go to U Haul ball never go to that location again I didn't like that feeling of walking across a busy street I'm not in New York City that's why they have walked lights. If you have any questions you may reach me at 631-6881 8 5 08. And PS my honest feeling I felt very uncomfortable with him as a salesperson to represent your prop product to me as a customer and I just had a bad experience with this one location and you can't run two businesses across the street from one another cuz what God forbid one day if the person who's trying to get a U-Haul truck and walk across the street to you and get the key and gets hit by a car what are you do then? So I felt he was not looking
Good experience
There was no organize location to put the trailer and there was no assistance from the representative to disconnect and secure the trailer.
I was given a truck that had less gas than what was stated on the paperwork. When I returned the vehicle the representative stated I had returned the vehicle with less gas than given. I told the representative that was impossible considering I used less than 10 miles and gpirchased one gallon of gas, as well as returned the vehicle with exactly the same amount I had left in. The rep showed me the paperwork on how it had more, but did not check the vehicle before giving it to me. So I was charged over 8 dollars on gas I never used. I would never use this location again, I would never recommend this location to anyone, and I plan to check the vehicle going forward myself before signing anything if the representative doesn't check the vehicle at all.
Had to cross 4 lane Hwy multiple times for info, very dangerous road history.
Agent was very competant and helpful.
Terrible customer service period
The representative Frank was very helpful
