Fix the app. Tried using it for check-in and had to wait 15 minutes for the pawn shop owner to be "not busy" before he would help me check in. A pawn shop is a sketchy place to have this sort of service.
Kevin R
Customer Reviews for Swap & Shop Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
We have rented there before, and the gentleman behind the counter was very kind and very informative. Yes, I would recommend and go back again.
Mark LVery curious and understanding owner!
olinda MOnly positive experience was the staff at the location that answered their phone after working hours. The vehicle was poorly maintained, scratches and paint tears all over that weren't shown on the app's image. I had to dispute everything. I also paid for furniture padding which I never got.
Chad COwner/operator of this location was very friendly, helpful, and professional. This is the second time I've used this location for my moving needs and would recommend it.
James LI got the best service on the counter. People is very friendly. Merci encore.
fikry hFrank made my move so stress free. I will definitely recommend this location for your U-Haul needs. Super easy and professional. Could not be happier! Merci.
cein sHidden fees I’m expecting to pay approximately $60 , ends up paying $105.
Bobbi EThe front desk employee is rude.
Scott HI left a pair of name brand shoes inside a rental and a kinked I bought at the location. Owner of the pawn shop upon calling him said he threw everything in the garbage instead of holding it or giving me a call. It's hard to believe when he owns a pawn shop. I do not recommend this location at all.
Richard Struck steering wheel play a lot. and you guys charge 2 times insurance and regular fee, i`m still waiting to someone call to me
erinc uThis was an Excellent experience. The owner of Swap & Shop Pawn Shop Is a courteous and highly knowledgeable professional. I would highly recommend not only the u-haul side of his business. But, the entirety of his finely run establishment. Thank you, Charles Stahley
Charles SJust a little confusing wth the filling out the contract
Joe MWas quick and easy. Friendly and courteous. I'll be back.
Kevin DI didn't request for the coverage and the salesman added it to my quote without my confirmation. It is my third time I'm renting uhaul this summer and I've never requested coverage because my insurance covers it. Please fix the issue with my receipt.
Mohaddeseh BVery pleasant and helpful shop owner. Worked out great
Brian OMy first ever bad experience with U-Haul. My reservation was complete several days before the scheduled 8 AM pick up of my trailer. U-Haul had all my information including my tow vehicle information on my credit card information. At 8 AM, the facility was still closed. I called the number on the door (a pawn shop) and was told by the vendor that the vendor was held up, and that he would be there in 15 minutes. I hooked the trailer up to my vehicle while waiting. At 8:30 I left. At about 930, I got a call from U-Haul while I was moving furniture with my crew. I had to drop what I was doing to go over all my information again, tow vehicle, credit card, etc. no apology from the woman on the phone for the inconvenience and aggravation of not being able to pick up my trailer at the 8 AM time, and she scolded me because I did not complete the paperwork before leaving with the vehicle. This morning I returned the trailer. The vendor was there at 8 AM this time. He did not apologize for the inconvenience, or for not being there the day before, but instead responded to my "good morning" with "if you ever do that again I will call the police." I said "OK, where do you want me to park the trailer." Self-serve again, I parked the trailer where I found it, behind the building in the muddy unpaved parking area, And I detached the unit and took precautions to make sure it would not roll. The vendor was not there to assist or oversee any of this. Then he seemed put out when I re-entered the store and ask him for paperwork confirming I had returned his trailer in good working order. Rude, late, unaccommodating, I cannot say enough. This would never happen in Holbrook, or Nesconset, where I usually rent.
bill sMy electrical connection was plugged in backwards and for three days I was unknowingly driving with a dangerous situation. He took over two hours to check me in and I lost all of Friday because I missed my ferry.
Lauren CThis was the worst truck I have ever driven in !!! It is a death trap !!!! It needs to be out to rest !!! I can't believe that I paid for this truck !!
Melissa VThe trailer was dirty and had bird droppings in it.
Keith MEasy process and nice people.
Adam PThere is absolutely nothing you could do to improve my experience, the owner was kind, considerate and professional. I will certainly look to them again in the future!
Glenn HThe gentleman was kind, polite, and thorough. Location was easy to find.
IDANIA HThe original pick up location, NOT CENTERREACH, nobody showed up, making my moving day a disastrous mess. I'm thankful to the people who tracked down a trailer I could use at the centerreach location. You need to cut ties with the location in east islip on sunrise.
Thomas SFollow directions for properly attaching trailer chains to vehicle tow hooks.
James WThe associate at the lake Ronkonkoma location was very nice and informative and helped me hook up the trailer.
Frank AI have been charged for cleaning the truck, though the truck is well cleaned, and charging for cleaning was unnecessary.
Periyasamy IThe fact that I couldn't rent a trailer for a one way trip and had to keep it for a week.
PHILIPL SThis independent U-Haul location did a great job handling my trailer rental.
Douglas OProprietor was helpful and helped hook up trailer and came out to assist when I returned.
EDWARDT BThe guy are very professional
SERGIO MWe dropped off our trailer after hours. Thankfully, the online prompts (after scanning the QR code) made the process seamless. Thanks for making the process so easy. Also, the trailer was exceptional and securely held the vehicle being towed. Would definitely use again if we had to. Merci.
ROBERT Kcheck out and in is way too time consuming
JOHN SFirst I would like a call back as I have left 2 messages over two days with corporate. Just about every time I rent which has been 6 times or so over the last few weeks there is an issue. This latest one I was charged for 2 days when I rented it for one, I was charged for hand truck and mats which I didn't use because I didn't need them but the real kicker is they weren't even on the truck. I would like a call back from someone. I actually am very easy to speak to and a business owner myself. Steve 516-236-4684
STEVEN ONo Need,Yet You are Doing Well.
Mohammad MEverything was great and the guy was accommodating when I had to change my pick up time
CRISTINAMARIE TI was scheduled for a truck pick-up at 8:30. When I got there the place was locked and closed. I rang the bell and was told they would not be there until 10:30. They totally screwed up my schedule and plan for the day and also charged me gas, which I didn't have time to refill because of the late start and trying to get the truck back on time.
RACHELR FThe person that was in charge of giving us the U-Haul was not physically fit enough to help with the installation of the trailer to the back of my car. He also did not properly supervise/ inspect how we installed the u-haul which led to a near death experience for my family in the middle of the highway when we left the pick-up location. For a company that is renting equipment, I would imagine you would have properly trained employees that are able to lift objects over 50 pounds and be present throughout the entire installation of a trailer. The man that helped me was well over 50 years old and said he could not help install the 2" bulb. He left us while installing the u-haul to attend to another customer. He had also misguided us on buying only the 2" bulb instead of the full set. After the incident, we realized the 2" bulb did not properly fit in the 2 5/6" set we had on our car which led to the nut of the bulb to break on the highway and almost cause a very terrible car accident. It was a very scary experience but we managed to control the trailer by slowing down. Thankfully no car next to us was hit. In the future, I would expect your employees to be fully trained on the supervision and installation of these equipments.
JORGEM RI had ordered the u haul van for Friday Thur Sunday. When I picked up the van, the man at the counter said Friday Thur Sunday? And I said yes. Like the reservation. After I get the u haul home, I get a text message that I had to get it back in 43 hours( Sunday morning at 8:00am I had reserved it for 3 days and didn't understand why I had to bring it back so early. I called u haul customer service and the had said that I didn't read the agreement (which I didn't, because I reserved it for 3 days!). But since the agreement was wrong, they could adjust it for another day but it would be a day charge and an extension fee. Extension fee???? I was suppose to have the van to Sunday at 5:00pm!! The man inside the u haul had no clue on what needed to be done, because he was busy with his thrift store. The u haul card on the table had a woman on it, but she was nowhere to be found. I gave 3 stars because there wasn't a dedicated u haul person working at the pawn shop, just an old guy fumbling through what he needed to do before helping me. Really loved waiting 10 minutes while he shuffled along putting things away before helping me. FYI It's not ok to tell the customer that they have to finish putting away there stuff before they can get me my van rental. Expecially if your the only one there and you have 2 businesses going at the same time.
FUNG LI never got the dolly I paid for. Pawn shop was very cluttered
James MThe person helping me, Frank, was wonderful. we ran into an issue with your system where the card wouldn't take. He called several people to try and resolve this issue all of them telling him they couldn't help him. It was frustrating for both of us. I was there for over 40min. He finally tried to get it to work letting me use cash and we were able to complete the transaction. You really should be able to assist more
DEBRAA CFrank is so friendly and honest, instructing me how to operate my first tow with my Jeep. Very accommodating!
JAYSONK ENice person and very prompt and courteous.
SUNILJAY HThe truck I reserved wasn't available apparently was out of service. The proprietor Frank was abrasive regarding the transaction. They did get me another truck so I was able to do my move. But when I returned there had been an issue and Frank stood in the parking lot and yelled at me. I asked if I needed to sign anything or discuss it and he was busy being rude to me. And they're charging me $147 more than was agreed to add signing.
TRACYE CVery nice. Clean car. Helpful.
TAL SMy location was changed from where I initially chose. They only had one dolly available and I ordered two, they did not have any mattress bags available for purchase.
michele bAmazing customer service
Christina DPicking up the truck was a nightmare. The information that is asked should be asked way beforehand instead of when I'm standing outside trying to get my truck. I shouldn't have to wait 10 minutes for somebody to approve my info over and over when I have deadlines to meet. I WILL NOT be using uhaul ever again.
Ralph CThe online check-in made things really simple. Drop off was as simple as just dropping off the keys. No unexpected charges. Friendly gentleman helped me out and overall a great experience and close location.
AIDANB SI've rented from this location several times and it has always been a great experience. Keep it up.
ALDOANTONIO JI was erroneously charged $14 for Safe Move which I did not authorize as my insurance covers any potential damage to rental vehicles!
GERARDTHOMAS KThis place need more parking arrea.
Dean GI would not recommend u-haul nor use it ever again!
Susan B