Le client n'a pas laissé de commentaire.
Dan M
Customer Reviews for Swifts Home Improvement True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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no problem. quick and professional
Mike PDidn't see anything to improve on. Very professional.
Jeff PThe pick up was very easy and we didn't have to wait to fill out the contract either. Don't think there is anything to improve.
Charlotte HPick location was a long way from my preferred location at reservation and it took an additional 1-1/4 hours to get the trailer to where we wanted it
Bill WRien
mike rThey are always nice & polite when you rent a uhaul from this location.
Christina HGreat customer service!
carolyn wMatt took very good care of our needs and was great to work with.
Kevin AWhile the pickup in Marengo was good, I should have never needed to go there. My pickup location was supposed to be in Iowa City, IA but they failed to have my rental needs ready. This past weekend was a busy weekend for moving in Iowa City, but it is like that every year and Uhaul needs to be better prepared. It was absolutely unacceptable that their first recommendation to me after failing to have my reservation ready was for me to drive an hour and a half EACH way to a location in Dubuque, IA. It is Uhaul's fault for this problem and did next to nothing to fix it for me. Again, while the people in Marengo were very nice to work with (and if need be I'd recommend that location) I will most likely never use Uhaul again--I would need to be in a desperate situation to do so.
Lindsey KThe guys from Swift True were beyond fantastic! They are always laughing and smiles, would get a UHaul from them again and again!
rachel pgood as is
Douglas ONo complaints.
Phylis LMatt Swift is the best around. Always willing to work with you and knows everything you need to know and what you need. Thanks Matt!
Aaron PThe only dissatisfaction I had from is was I was filled the tank back up to almost the required amount. I was just mm under what it left with so I took it back an placed more gas in it and brought it back. I did not use the full amount of mileage that was estimated for use but ended up still getting charge the full amount. I never received a refund for the difference. Other than that I was pleased with the overall service and equipment availability in such a short notice.
Amber SNone UHaul has improved its fleet quality in the last 15 years and I like it.
JAMES ANo comment
Robert JFirst they cancelled my reservation that caused me at least an hour of wait time on hold with customer service. One connected Sabrina made sure it was reactivated and we were ready to start pre check in. Make sure you pre-check your equipment before letting it leave your lot. After pickup we noted that the left lights were not working for which I called them and they said that they would make a note of it on my agreement/reservation was hoping they would have said to bring it in so they could fix it, I also had to tighten down the right fender too. My father was driving behind me and told me not even 7 miles out of town that the other light had stopped working (only the turn signal was working) so I had to put on the blinkers of the care I was towing turning them off only after it got light enough to see the cars back end. All in all this dolly was not worth the $140 spent and I feel robbed.
Michael CEveryone in this place is a fuckin retard
Dale HGet my fucking email out of your fucking computer
Karen SThis review does not pertain to the pick up location. The pick up location was very helpful! We are upset about our reservation. We reserved a truck in Waterloo Iowa at 9am, however had to pick up the truck 45 minutes away. Which meant we had to pick it up the evening before to have it at our house on time. Honoring the reservation location and time is important for the sale of a house. We are extremely disappointed with Uhaul reservation and will most likely use another company in the future.
Jason WVery friendly, just takes a bit of time to do the check out list.
Scott WUhaul ipad seemed like it needed updated. It was not user friendly for hardware staff
Carla HDid not seem to know how to easily check out. Took 45 minutes just to pick up and that was without the 4 wheel dolly we had ordered. Pick up location was changed adding 16 miles to the trip and then was billed for the extra. Drop off at Waukee was excellent! Too bad there is not a consistent level of service at dealerships!
Marilyn SThe UHaul tablet the store was using was giving the attendant trouble. He said that happened often. I guess in today's world do ALL you can yourself online as far as check in. Take your own license photos.
Philip GMatt Swift provided us with excellent service!
Kevin Aawesome service and help !!!!!!!!!!!!!!!!!!!!!
davidd hIt took way to long to check out, they kept making mistakes. The trailer was dirty and I had to wash it before I used it. I drove 45 minutes to be able to find a trailer the size I wanted. They were bringing one to my town the day before because they had two, but yet I had to spend my gas to pick it up because they wouldn't bring another one to me in the same town. Why did that person in the same town not have to drive 45 minutes to pick up.
Deric OHORRIBLE service and we were charged for 2 days when we only had the truck for 1 day and the clerk lied to me about the check in time and blamed Uhaul. Too many complaints to list.
jenny sThe uhaul we got wasnt cleaned out it had leaves n that in it n a tail light was out when we picked it up.. otherwise i couldnt complain..
Lindsay AHighly recommend! Timely, friendly service and conveniently located. Thanks Matt!
Shawn P