There were no personnel. This location was not open during the hours posted on the website and on the rental agreement and no notice to me. As a result of no staff at location I was required to return vehicle remotely. Difficult to find and poor/no signage.
Alex F
Customer Reviews for SynHITech Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The self service vehicle pickup was tedious and took a long time to complete. I had to call in as the lock combination code was not provided thru the app checkout. I will never use a non staffed uhaul location.
LUIS Sthis was a great location with great service. Vehicle was nice and available and the service once again was friendly and efficient. Lot of trust and respect from the location which isn't common for U-Haul dealers. Definitely my go to location going forward even when they are out of the way
Tianhe HOnly concern that the truck is quite old. The mile and km reading on the dashboard is quite confusing. The service in the store is excellent.
SHUANGJIAN LVery unfriendly website for pick up after hours, customer service took for ever to answer, your website very slow. Never ever will use uhaul...
DARYUSH AThe online experience was horrible. The app was not very intuitive. You had to keep clicking documents before you can complete the order, but it was not intuitive. The lock wasn't working well. I had to keep jiggling it to finally get it working. Cut my thumb in the process of doing it. Not a great experience at all.
Sanjay BI enrolled in the car share 24/7 pickup option only to find out that it was a horrible experience. - the app didn’t allow me to get the key - called helpline to find out I needed to be verified - after getting verified… they released the code - opened the lockbox to find it is empty - called helpline and they told me to wait till the store is open - owner eventually showed up and gave me keys Ended up spending 45 minutes in the cold trying to get keys while calling for help.
STEPHENC WThe location, and specifically the operator, are some of the most helpful and fabulous I have ever come across. His customer service is superb, a definite A+++. Thank you very much for the superb experience you provided us with.
IRAJ ZThe is a bug on the return page in the U-haul App. When I choose start return , I am not easy to find I should close the current page and then follow the steps.
Ming HThe best service
Ivane DLocation was a bit strange. i wish it had mobile pick up, that would be more convenient.
Timothy PDidn't get the furniture pads that I had reserved online. Got a different key to the truck than what was on the reservation. Opening the lock box to get the key wasn't easy either.
Michelle GIt takes time to learn how to pick up the truck and return it by phone
ShuangJian LHamid went out if his way to ensure our rental process was easy without any issues. This was our first Uhaul rental and the reviews for this location were very positive which I have to totally agree so would recommend to all.
RANDOLPH WBooked weeks in advance and NONE of the equipment that I reserved was in the truck. There was a word lock on the back of the truck upon retrieval that was covered in grease. Customer service was no help at all. When I returned the truck I notice that the office was full of dollies that they could've given me, they just neglected to put them in the truck before hand. This is the second time this has happened to me at this location.
Nicholas LIf possible, please try to see if you can put in a ticket with the main company at uhaul and ssk them to address the app issue. If its onky my phone which sees this then nevermind. Thank you for the excellent service at your location.
Tommy YExcellent service as always
Canute FVery friendly atmosphere.
Masoud AI always receive fast, friendly and efficient service from this location. Will continue to use them.
Michael CDropped off on the weekend when no one was there. kind of a lengthy process, however we got it done
Ryan HI was hard to tell where the drop off location was at night
Bryan Pinterior cab of van was very dirty. inside face of windshelid was covered with what seemed to be residue from chain smoking even though the van only had 14 000 kms on it.
Marc BAll was good
Michael DFast and efficient, easy service to use and staff is amazing
Claude SBest service from u-haul at this location - very communicative and friendly. Appreciate all the help!
Brian ONothing.
Ahmad NBest location I’ve been to so far! Thank you!
Colin HAll was great no issues with pickup or drop off .
Paul WVery good service
Uvaraj SThe person in charge of the rental office was supper gentle, knowledgeable and helpful. I had a very positive experience and defiantly recommend this location for U-Haul rental.
IRAJ ZLike to thank the agent for looking after my rental so we'll and effortlessly. Will definitely use his service again. Thankyou.
John sVery good service
Komathy UThis location is awesome!
Fucheng YHamid is such an amazing person!! He exudes professionalism, kindness, courtesy and empathy. I am 200 % satisfied with the EXCELLENT customer service, knowledgeable, friendly and fast service I received at this location. No other U-haul location compares to this one. Hamid goes above and beyond to make sure his customers are fully satisfied. I recommend the U-haul at 151 Bentley to everyone!! AWESOME experience. And we have an annual event and will be there every year and also tell others. Thank you very, very much Hamid!! You made a HUGE contribution to the SUCCESS of our event. THANK YOU!!
Bola OThe trailer I had was in bad shape. The tires had worn areas and did not run smoothly! I was worried they were going to blow! Need replacing immediately
Lisa SI booked on-way truck， but it changed to in-town. That's f**** bad!
Yakun ZRepresentative was pleasant and helpful. He had spare parts available to repair a damaged trailer light wire hook up in a timely manner.
Alan BKeep doing what you do now
Maher AExcellent service!
Nima MExtremely nice personal service. Checking in and out was lightning fast and super easy.
Andy BEfficient pickup, offered great advice related to towing. Friendly service and knowledgeable. Overall an excellent experience.
Keith LThis is the first U Haul place that not only has excellent service but also had the truck available on the day of my move. I have used a few in the passed and Ive had a bad experience . BUT this U Haul location was AMAZING
Tammy BUhaul ripped me off
ROBERT Dthe back of the truck was dirty and I had to sweep it before use
John AThe time it takes for the approval takes a long time. Upon returning the truck tha app glitched and I have to spend time to call.
Major YDrivers side door does not close properly
TERENCEJOSEPH CFriendly staff and quick to get me checked out. But location at the back of buildings was difficult to locate. Needs more signage!
Shaun Cfriendly service
SHAHBAZ KIt was a well organised and very smooth process. Thank you Hamid. You were very helpful and it made for a great experience.
robert kFantastic customer service, a real gem
david rPerfect
Jim TGood dealer to work with. Phone # on internet is wrong.
Terence CNot enough room to park a truck. Easy to hit another truck/van parked there if there is not someone else to guide you out of parking. Uhal needs to do better in terms of making sure the truck reserved 50 days prior to move date that the size is available. If not to be compensate fairly to make up for it. Not offer $0,1 off the millage as this would not cover the expenses of having to rent another truck or pay for gas.
Ahmad RHamid was very helpful and made process of pick up / drop off very easy!
Kam NOverall excellent service and experience. The van could have been cleaner. Doesn't look like it was cleaned after the last use. I would use this location again.
Jamie Sexcellent service from Hamid kudos
Moualy O