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robert H.
Customer Reviews for T Bar T Farm Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went well, and easy to use. I will be a return customer. Merci.
Mike M.Thank you to the wonderful lady on the phone that changed my rental after hours thank you for caring and going the extra mile .
david M.Very helpful and friendly.
Rebecca W.Those two guys at this location where phenomenal I told them my problem they were trying to do everything in there power to make it right I thank those guys and in the future if I need a rental it will be with them
Christopher R.Drop off was a piece of cake. No issues or problems at all.
Tonya H.I had reserved one unit but the dealer could not meet me a the scheduled pick up due to a family emergency. I then was moved over to another dealership that got me the truck and made the transaction workable.
Greg D.The place was supposed to ooen at 8:30am and was not open. We arrived at 8:45am along with other store customers. Uhaul representatives were awesome in assisting us on what to do to turn in the truck so we didnt have to sit and wait around for someone to show up. We wanted to drop the truck off in Scurry, TX but it wasn't on the list (guessing it was a new rental location) since we were in scurry.
Bruce B.Great service from T-Bar-T Farm Supply, no problems at all with the trailer rental.
Steven W.The staff is friendly but not being able to return the trailer after hours proved to be a huge inconvenience so we will be booking future reservations at a different location nearby.
Samuel and Melis G.The location in Kaufman is fine. They get the job done. What sucks is Uhaul the company! They charged me $185 for two extra days and an incorrect dropoff that was based on an inaccurate address their employee entered on my order. Utter waste of my time to make them correct their mistakes. They refunded the money, but the energy I had to put into it is cruel and unusual punishment on their part. Uhaul as a company is not customer friendly. They've lost the humanity in what they do. Somebody please start a competitor that cares about people.
Patrick D.Great experience.
David F.Very friendly people
William H.Truck was great. Vendor renting me the truck was great: Friendly, knowledgeable, and competent. The rental PROCESS was abysmal. Due to the U-Haul software, it took us a full HOUR to get me checked out. Software is non-intuitive, confusing for the user, and has misleading error messages, to name a few. Several users seemed to be aware of these shortcomings. I like U-Haul as a company, but your software reflects badly on you.
Kearn L.Very friendly helpful staff!
Jeffrey M.Customer service was very good
Gennice R.First time dropping off a U-Haul rental at this location. Staff were friendly and very helpful with doing the check in process for me.
Joseph D.Took a week to check the truck in. I called him the day I dropped off the truck and he called me back telling me I had the wrong location. A week later he checked the truck in and he still charged me double.
Tiffany H.Have the correct hours of operation for the location.
THOMAS W.The trailer I rented was hitched right on my truck and the trailer came on done in the middle of the highway load. Glad there was an official U-Haul rental store next to where the trailer came in done help me out and a life savers. I could not be more grateful for the Jim miller U-Haul place in Dallas for helping me out. Kaufman U-Haul needs more training because I could have lost my life with this mistake
Abel S.Tell the truth first and far most about equipment and location of where equipment is! Have all adapters on hand that is required for the rental equipment.
Perry H.T Bar T has been great to work with. We have used them multiple times and their service is fantastic.
Kyle G.I tried to do the check in online and it didn't work and I got charged an additional 20.00.
cy M.Experience was all I could ask for
Leonard B.The guys at TBarT were excellent, super helpful and friendly, would recommend to anyone needing a uhaul in the area.
Cheryl C.When I do online check in don't have me standing g at the counter checking in again for 20 minutes.
julie S.i got $20 dlls charge for dropping off, because according to somebody on the phone the place does not take equipment when they are not open, I took it the day i was supposed to, i never was told i was getting that charge. Very disappointing.
ENRIQUE M.Very friendly and helpful.
kay P.Employees went above and beyond in customer service!
BILLY C.Can't think of anything. It was a very positive experience!
jerry W.Was the best experience I had renting a trailer
STACY C.Location was closed so no one was there. But we didn't need help
Clinton W.Super friendly customer service. Explained everything we needed to know perfectly.
stephany Y.Thank you!!!
Amber B.Everything went good at this location
Aleigha P.We will use them always!
Joan T.Nothing, outstanding experience. Staff were helpful and friendly
robert F.I'm so thankful 🙏 the drop off was as easy as the pick up!
amy M.T bar T is amazing! They are always so friendly, professional, and just an amazing group of people! We rent from uhaul every month and the last two months have been the best uhaul experiences we've had! We won't go to any other location if we can help it!
Rebecca T.Being charged $43 for gas when I was barely under half a tank was ridiculous
CECIL K.Was great easy to rent trailer would recommend to others
Jesus R.I had to contact roadside assistance after the truck would not start. Long story short I lost three days of loading and traveling. I contacted uhaul customer service and was given two extra days for turning in. When I turned in my rental equipment they still charged me for an extra two days of use!!! Horrible experience all around.
Pedro M.Super nice people who opened a few minutes early to help me
Riley B.Drop off was simple using the online process.
Ricardo P.Awesome customer service and the fact the guy apologized he had to load a guys trailer with feed and hay before he could get to me was outstanding. I would recommend them to any one needing a uhaul for any type of move they need to make
Jerrod B.Conveniently located off Hwy. 175 in Kaufman. Personnel was friendly and helpful. Picked up and returned to same destination 15' truck was plenty large enough for two full loads of boxes and other things we had to move out. Cost was reasonable for the length of time we had it.
Velma B.They we very warm welcoming and the service was awesome.
Michelle C.