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This was NOT my pickup location in my guaranteed reservation. It was 40 minutes from the original reservation. This is the second time to fail on having the reserved equipment at the designated site. Still no confirmation on my $50 guarantee credit.
This location was fine.. however we were NOT suppose to be charged for any mileage over due to the fact of Uhaul messing up the first time around. They had us going to a place that had no equipment and last minute we had to drive out of our way to get this one. It was a complete mess! I have never had this problem before.. we ended up having to move alot later in the day due to mess up and lost a day of work..
I returned the trailer to the location with little information or help in doing so. I asked for a paper copy of my return receipt and the representative refused and told me he would email it to me only for me to find out that I'm being charged double
Was friendly, efficient environment.
The second location was great were I picked up my trailer. The original location were I was supposed to pick up my trailer was absolutely horrible, Lone star MechanicalI. I arrived there only to find out that they had previously rented the trailer I already had a conformation number for. Hauled called me when I was at Lonestar Mechanical and arranged for me to get another trailer at a different location. Which was 30 miles away. Lonstar Mechanical was not clean grass was grown up everywhere. Glad I did not have to get out and hook up to a trailer in the tall grass. No tellin how many snakes where out there
Great service and very helpful!
I was pleased with everything.
This is the 3rd time I have used this location and have always been happy with the service.
The girl who works at this location was extremely rude. I wouldn't recommend this UHaul facility to anyone. The only reason I rented here is because Penske wanted $1300 rather than $300 I paid through UHaul. Although she was rude enough my mother in law and I almost left to pay $1000 more due to the piss poor service and attitude the young lady had.
rented a tow dolly it had damage all over and the when I started to load my vehicle I noticed the tire on the tow dolly was blistered and separating had to delay my trip for repairs.. took it back early and did not receive credit for the unused day.
Last time booking a truck for a driver the mobile check in was bs. It costed me over $500.00 because U-Haul made me wait. I think next time I will go to Ryder Penske or enterprise truck rental. To top it off. They didn't even put me in the truck I got. Because the idiots couldn't get the key. Wasted 20 mins there. So after a 730 pick up I was finally on the road by 9 am.
Was not open dropped truck in safe location drop keys in box
Make sure your system on pass purchases are updated
again locations are awesome. UHAUL itself not so much.....
This was not my selected drop off location. UHaul reassigned me to location about 20 miles away. Tried to use my original drop off location as mileage was pretty tight. Took about an hour to get it checked in (had to call UHaul to allow me to drop off at original location) ?? Go figure. Had 8 miles left at check in, so it would have cost me even more had I used rerouted drop off location.
The T bar T staff was knowledgeable and friendly. We appreciate them
Faster service.
I rented one trailer for six hours. In that six hour period I received a total of 7 emails and 3 text. That's a little extreme, why do you have to send so many? Ridiculous!!!!
Make your system work. I ended up driving to 3 locations from My neighborhood dealer to finally find the truck. The apology i got was "I'm sorry - and that will be $165.93" oh and you'll have to stop and get gas!"
More help
Eric is amazing. When I dropped off my truck, I looked for an Uber to take me back home. But there were none to be found (even though I waited for about 30 minutes). Then Eric took him in his personal vehicle on his way home to a location where I was able to get an Uber. Eric is a great person.
Everything was great.
They were awesome
Took 2 hours to rent the equipment that i only needed to use for 3 hours.
More worried about getting the registration done. Stated the Truck was full and I needed to fill it up before I return it. Truck was not full. Secondly, I had a return center 3. Miles away compared to the place she said the computer gives her only 3 selections. The closest place was LBJ 9 miles away. Which cost me more money. She also stated that I needed insurance that my insurance wont cover an accident. I called my insurance and they do cover me in a rental vechiles. So more money that cost me. I will never use U Haul again. It is more about money then it is about customer experience.
Nothing i like it the way it is
Great service with access to everything we needed. This will be my go to Uhaul from here on out.
If there is a clean up fee, maybe that should be explain at the beginning, just saying. Hours of operation should be the hours the company is open.
I called and spoke to someone verbally who told me where to take the unit for drop off. The lady who called to ask about the keys was incredibly rude, would not listen to me and hung up on me. OVERALL horrible experience.
The lady help me find local gas station. Was very nice.
This was the first time I had ever used a UHaul product. It was a great experience.
N/A
Great rental place.
I returned the covered 6x12 trailer on a Sunday and it was impossible for me to lift the trailer off the hitch. The store was closed and I had no one to ask for help. I didnt know what to do at first but then thought of using my tire jack to raise the trailer off of the hitch. Once this was done then had to push it over to get my jack back. It would have made it much easier if there had been a jack on the side of the trailer especially for some of us that cant lift that much weight. #ADD JACKS TO COVERED TRAILERS!!! Thanks from a 55 year old woman.
Only thing that could be improved is for this location to carry boxes to sell. Other than that, everything was perfect. Our salesperson who processed the agreement (Mychelle) is awesome! Thanks!
Very nice people
Only one thing bothered me and that is to see if you had a trailer for my needs and what it would COST ME, I had to provide ALOT of PERSONAL info. Why is this required ? According to T Bar, it is required by U Haul. This is really a WASTE of MY and the company employee if it turns out not available as it has in the recent past, needing a car dolly. Other than above everything was great. Would have given 5 star rating if I haddent had to go through the above to see if it was available or not.
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Great service and staff.
