Évaluations des clients T Cassidy

The guys that work there were just great !!!!!! Very helpful and professional !!!! Thanks guys

Trevor was super helpful!

Trash was all inside the trailer that had to be cleaned out after I meet to pick up the trailer. It was already reserved and paid for. They did not have a furniture mover, already paid for as well, and my bill still doesn't reflect that charge being removed.

Person called to confirm, he was nice. No in-person contact with personnel, which is fine as apparently people don't believe there is a pandemic in Hartsville. Parking was limited. It was just fine, nothing special. Needed more UHaul signage.

Efficient service. Thank You.

The lady at the desk was very nice, no issues.

Everything was wonderful and the people was very friendly.

Customer friendly but so involved in other business to be much help to me

Awesome customer service. Friendly and fast

Awesome people

Mr . Trevor is so nice and sweet and he trts his best to look out for you.

Not a thing!!! Everything was awesome!!!

The best rental experience I have ever had.

Trailer that was assigned to me was tucked in behind 2 other trailers, had to go back in to ask for a different one. They came out and moved itl

Very helpful staff

I have no complaints about this location.

When renting the trailer, I was told I would get a refund for the 2 day rental if I returned within one day. I returned in less than 24 hrs and was told when I returned that I would not be refunded. Very frustrating to hear from a customer's perspective. Please refund me for the day I did not use as originally promised by the sales rep I rented the trailer from. Uhaul should honor the expectation set by it's employees.

Get the right equipment available when requested, also please have the equipment at the scheduled location!

T Cassidy was a kind person to deal with

Great 2nd Visit!

I requested a pickup location of Pageland SC and Uhaul changed to North Carolina with out discussing and could have been a problem had I not confirmed location. Once I contacted Uhaul they relocated to Hartsville SC and all worked good. Trailer pulled great as always. Dave H.

Supper nice lady, very helpful. I would recommend this location to all of my friends.

Service was fast and easy. An clerk an coworkers were polite an very helpfull. Very on point an fast service. Thank you... Will come back in future.

The gentleman that helped me with the trailer was awesome!

Air conditioner was not working and it was 95 degrees, very miserable. Also items were left in the truck from previous movers.

Friendly and speedy pickup.

Easy to use. Prompt efficient service. Convenient location. Nice staff.

Drop off location was closed until the Monday so we were a little worried about not seeing anyone but phone person were helpful and also staff from the location did call us back and verify the return by app would be safe to do

Keep this guy in your chain heart business man. Does a really good job on everything.

The truck was not swept out and clean inside the cab or trailer. However. The gentleman that helped me, Trevor, was simply wonderful.

There were many U-Hauls in the parking lot, we had a hard time finding somewhere to park the trailer. But we dropped it off when they were closed, so it probably would've been easier if someone was there to let us know where to park.

Have the equipment that was reserved and don't overcharge. I still didn't get the whole amount I was overcharged back.

The service and assistance was great.

Nothing everything was perfect

Over the top customer service!

We arrived from out of town. No social distancing in effect. I tried to do absolutely everything on line so I would be in and out. Touchless. Nope. Still had to give my ID and such. Employees with no masks. People at counter crowded together. Two employees came out to hook up the trailer. I was in a mask. They were not. I asked one to stand back from me as I work with Covid patients in the ICU. They assured me all hooked up. We drove about two miles to pack up my daughter's dorm. Took one step on back of trailer with first load and entire trailer came up and off the hitch ball. It wasn't even attached!!!!!! I was traveling with my two daughters and we had a two hour drive. Gives me goosebumps to think of what could have happened had that trailer fell off on the road. Trevor came to the school to check it was correct after my daughter figured it out and isn't even an employee there. Trevor came and was great. Assured us it was safe. Took a photo of hookup. Only thing... would feel a lot better if he was masked. It really does show the public you respect your customers.... it's about confidence and saying .... please come do business here, we will protect you as much as possible I came in contact with three employees in a short time. Not one in masks. How many people, in that close office, had they all been in contact with? It's just exudes a poor image of not being dialed into CDC guidelines.

Nothing

Great service from a local hometown store! Friendly staff. I will be using them for my next move.

Nothing excellent experience.

I was doubled charged for my rental and have not been able to reach anyone in regards to this issue

The truck smelled of dogs. We had to put the windows down and it still smelled horrible.

Trevor and his staff were excellent. This is my go to place for a uhual truck or trailer. Always has what I need when I need it.

Friendly and nice job

T. Cassidy is the best, I don't rent from anybody but him!!!

Nice friendly helpful staff