Trailer had a nail in it took us twice as long to get to our destination.
luis A.
Customer Reviews for TM Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service provided was excellent!
Paul M.The online check in process was rather lengthy and cumbersome when you are trying to get on the road. Maybe the majority could be done prior to the time of check in.
Sherri L.Staff was great, very friendly and easy to work with. Location is tucked away but has very easy entry and exit points. Equipment was in great shape and ready to go when promised.
Steven S.Have all items reserved there when picking up truck such as the pads. They had none there though I had added them to my reservation.
Ivan R.Great customer service! The team is very knowledgeable, professional, and friendly. I highly recommend renting from this location!
Mitchell G.I truly don't believe that this location needs to improve. The personnel at the Vista Oriente location are friendly and make one feel as though you've know them a long time. The service is top notch, clean equipment not to mention fixable compared to other Uhauls I used in the Albuquerque area who made me feel uncomfortable. When I ran into delays and needed to extend the rental there were nt
Lisa U.Amber was so professional and helped us out.she has a wonderful personality for customer service. Ilene v
Ilene V.Excellent service à la clientèle. Staff is friendly, helpful, and anticipates needs. Facility is safe, convenient, and clean.
michelle V.Your online check in and check out is ridiculous !!! It doesn't work well at all, a headache. It's the only thing I dread about renting from Uhaul !!!!!
Joe M.There should NOT be a mileage charge when I filled up the gas tank before returning it. I paid $40 to fill up the gas tank and then in addition to that you charged me $35 for the mileage? That's unacceptable! I will try to avoid using Uhaul in the future.
GerardoAndres S.The staff at TM storage the best
Marion M.Excellent Service! The gal manager at that location really knows her stuff and is very helpful and professional while still being qite personable! Great location for west-siders near I-40.
Jefferey Y.I dropped the unit off after hours, I didn't speak with anyone there, but it went well, no problems.
Mark M.Absolutely nothing. The customer service lady was awesome and extremely helpful. Made the process run super smooth. Vehicle was immaculate. She helped with the return process as well. Super speedy but and did her job well. Cant say anything bad. Would 100 % recommend. The lot was clean and convenient to enter and exit. Parked up front ready and waiting. Just wonderful.
Alexx J.Hire more people like Amber. She is very kind hearted and has a positive attitude towards those she encounters. My son in law rented a uhaul several months back from her. I was with him when he was renting it and even then I remember her being pleasant to deal with. In this day and age, this is a trait few people have anymore. I've learned because of Covid, everyone tends to have an attitude or are just plain rude and short with people. Amber on the other hand has a heart of gold, being kind hearted and willing to answer any questions you may have. I would like to say thank you Amber for being a woman of upstanding character, Paul.
Paul C.Everything went very smoothly from the online reservation to the pickup and dropoff. I was very happy
EDWIN K.Easy access, clean vehicle, good prices. Can't beat it.
Steve H.The butterfly nut holding the upright Dali was miss-shaped so the Dali was loose in the truck but other than that everything was great
Hannah B.A much smaller location without signage to verify I was in the right place to drop the trailer. The young woman who helped us was very helpful, delightfully personable (so welcome when you're as exhausted as we were) and made drop off simple. Treat that employee well, you have a gem there.
DANIEL W.The location is hard to find and they're not registered on Google. You're relying on them answering the phone for directions and info and they do not answer consistently. Also, when I booked online I selected a different location and my email confirmation had the address I selected online. However, when I arrived at that location it was closed. I had to call the follow-up number back several times before they answered. They explained that they're at another location. It was ridiculous trying to get there to get my truck. Overall, the experience was below average. It cost me over an hour of wasted time because of the issue.
Joshua P.I called to change the delivery location. They said that the truck was now due a day later than original. I specifically asked if there would be any extra charges and I was told NO. That was a lie cause I was charged $60 extra dollars for keeping in an extra day and for the insurance. This really pissed me off. Not cool to be saying random shit to customers. Now I can't afford to rent another truck like I wanted to and I'll probably be finding an alternative truck service cause that was bullshit
Ryan F.The pickup location and time changed three times
Ted M.Friendly and professional!!!!
Angel A.Was not the location I had scheduled to pick up at. Had to drive 10 miles out of my way to pick up the trailer which made a 20 mile round trip. This is not the first time this has happened. Very inconvenient.
Bill N.