We tried renting from Madison uhaul and that was a terrible experience. This white house location was much better. Very friendly staff. Will always rent from here from now on.STEPHEN H.
Customer Reviews for TN Flea Mall
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The app to drop off vehicle didnt work correctly.so they have charged several charges that I still dont know what they are.will have to go back and check why they are still taking money out of my accountJUSTIN D.
Le client n'a pas laissé de commentaire.THOMAS LOU D.
Le client n'a pas laissé de commentaire.KEVIN J.
I do not recommend. It ended up being okay and working out for us but we requested a 15 foot trailer and received a 10 foot trailer. When we went to ask why this happened, the employees basically told us that they didn't know how they measured uHauls but that it was guaranteed 15 feet. How do you not know how they measure it but know 100 % that it is 15 feet? Also, when we got in the truck, it was under a quarter tank of gas, which was very inconvenient. I wish we could've had a better experience, especially because it was our first time moving with their trucks. Not pleased...Jacob M.
The staff was extraordinary: very clear, informative and polite! I would recommend them to anyone needing the service!Keifus M.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.COREY P.
Le client n'a pas laissé de commentaire.BRANDY W.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Jordan L.
This location was a flea market full of junkStephen R.
Le client n'a pas laissé de commentaire.Michael W.
The vehicle was apparently self-checked in and not double-checked as there was trash in the cab and grass and dirt in the box I recommend double-checking every vehicle after it's returned. Few people today are self-policing. The brakes are squeaking a little.James C.
They were very nice and answered all my questionsLINDSAY W.
Wide open parking lot makes dropping off the bigger trucks a breeze.Melissa M.
Le client n'a pas laissé de commentaire.Stephen C.
The two recent experiences with this location has been superb. They were extremely helpful and kind.SHARON D.
They were helpful and sympathetic to the bad experience I had with Nashville U-Haul, they were quick and helpful.Stephen C.
Le client n'a pas laissé de commentaire.ANTHONY K.
Truck had trash left from previous user.Chad H.
Nothing! I was amazed how simple this process was and how nice the people were! Prices were reasonable too!Gina M.
Nothing. Reserving the U-haul was simple and easy. Picking up was very quick and the lady that helped us was very friendly and helpful. If the need ever arises again, we will definitely rent from the TN Flea Mall!JAMES B.
They act like it's all a headache, and the rental customers are a nuisanceLILLIAN P.
Le client n'a pas laissé de commentaire.Darian M.
Le client n'a pas laissé de commentaire.CHAD H.
The app did not work for check-in, so defeated the purpose. The staff was great though, so as long as it's normal business hours I will just recommend going in!Keifus M.
Too expensiveSheree S.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Heidi H.
7/14/2020 - Wanting to take every precaution for Covid-19, I completed truck rental reservations online last night. When I got to the rental location--- 1. Your website wouldn't work.--- 2. Even though store clerk already had my information there I had to submit it all over again.--- 3. The TOTALLY UNACCEPTABLE part: During my 10 minutes at the counter the woman who appeared to be the proprietor there was back and forth speaking directly to me and other customers WITHOUT a mask. All of the 7 or 8 customers and other store employees were wearing masks in keeping with the current "Sumner County order requiring face masks, coverings to be worn in public starting July 7". So look, guys---I'm 71 years old--I made every effort to make minimum human contact while renting your truck---Instead I spent ten minutes standing at the counter while the person in charge appeared to very deliberately be flaunting her unmasked face. This establishment sells all kinds of pro-Trump merchandise and that is surely their own business and prerogative . When they're breaking the law and endangering U-Haul customer's lives, it's YOUR business mine. I would like and expect to receive a communication from U-haul advising me that you have taken the action needed to correct the very real danger to U-haul customers.GILBERT M.
Le client n'a pas laissé de commentaire.PRENTIS T.
Le client n'a pas laissé de commentaire.KARY K.
Let's face it. The weak link is U-Haul, not this retail location. There's nothing quite as much fun as filling out the paperwork online then getting to do it all over again at the retail outlet. U-haul sucks.Jeff H.
Le client n'a pas laissé de commentaire.GEORGE B.
Le client n'a pas laissé de commentaire.LES L.
Le client n'a pas laissé de commentaire.Richard S.
I had ordered a 10 ft vehicle, but they said Uhaul did not send one to the site, so they gave me a 15 foot for the same price. Other than that, it was a pretty seemless rental.CINDY T.
Everyone was great. Exelent service. Everything went well for me ....ANTHONY S.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Jonathan J.
Thev UHaul link would not recognize my location when I returned the truck even though locations was turned on in my phone. A little frustrating. I finally just gave up and dropped the keys in the lockbox.lillian J.
Le client n'a pas laissé de commentaire.Cathy T.
Le client n'a pas laissé de commentaire.Jimmy B.
Le client n'a pas laissé de commentaire.Billy F.
I had a very good experience. Good power w V8, mirrors provided good coverage, and look forward to next rentalJerry H.
Le client n'a pas laissé de commentaire.Natalie T.
Le client n'a pas laissé de commentaire.Kenneth B.
The U-Haul was dirty even in the bed of the truck. The seats have debri in them. The cup holder had bits of tobacco and it smelt like cigarettes and I have asthma.Devin M.
The employees were very friendly and helpful. Pick up was very simple and took no time (plus, this location is great to shop!).Matthew C.
The facility was easy to get into and well-lit to drop the key off and the rental truckrichard N.
The experience at Tn Flea Mall was great, no issue's at all. Truck was clean and ready to go when I arrived. The return process was smooth as well. Would definitely use this location again.Steven D.
Le client n'a pas laissé de commentaire.Lori R.
Le client n'a pas laissé de commentaire.Rebecca H.
The lady who helped us was so pleasant and friendly! It was a great experience! I had reserved the truck from another location but they didn't even answer the phone for several tries and when I finally did get an answer it seemed I was an inconvenience. TN Flea was friendly, accommodating, and I'd recommend them to anyone!Patrick L.
I was charged 80 for a dolly I never received..Kristina M.
Le client n'a pas laissé de commentaire.Ronald M.
First, the lady at the front desk was very friendly. They let me leave my car in the parking lot while I used the U-Haul truck to move a few things in town. Second, the access in and out of the business was easy and not so tight like a lot of other U-Haul dealers. Fortement recommandé!Daniel C.
Le client n'a pas laissé de commentaire.Nathan M.
The agent was polite and thorough and explained the whole process understandably.Gary W.
Le client n'a pas laissé de commentaire.Susan K.
Quick, efficient service on return of rental. Merci!Christopher W.
Le client n'a pas laissé de commentaire.Terry M.
I did the online to get my vehicle and they give it to someone else. They gave me another vehicle but it took 30 minutes.Jacky K.
Uhaul website should give better instruction on 24/7 process. Was not told to use app (not the uhaul.com/order as indicated on wesite) to pick up truck. Wasted 45min of labor because couldn't pick up truck. Had to speak to 3 people before I was told it must be processed thru app rather than uhaul.com! This rating is for Uhaul not the pickup site!Timothy C.
Nothing necessary!Joseph L.
Le client n'a pas laissé de commentaire.Robin G.
Everything was great and great people to work with at this location! They were very nice to me! I've rented a UHAUL from that location before too!Keena Y.
Le client n'a pas laissé de commentaire.Judy A.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.Chris G.
Le client n'a pas laissé de commentaire.Jimmy J.
Le client n'a pas laissé de commentaire.brian C.
Your website/app was very slow and buggy to use. The lady had to go though check in twice with me, but she was very nice about it. Hire someone to bring you into the 21st century.Kaitlyn B.
We are thankful for the professionalism and kindness shown by this location. They were very knowledgeable about U-Haul and the reservation process.Chris G.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Julie B.
The TN flea company was great and very accommodating. On the other hand, the main office in Madison tried calling and saying we had to go from a 20 to a 15 ft truck.Elizabeth L.
No problems, no complaints. We will definitely use TN Flea Mall again when we need to rent a truck.RUTH F.
Couldn't have expected any better experience than these folks provided.kenton S.
Everything was great. Especially the staff at TN FleaCassie C.
Très bienTIM B.
Double charged me. Waited on hold for over half an hour to get it fixed then I have to wait over a week to get my money backmatthew Y.
Le client n'a pas laissé de commentaire.phillip S.
0,79 cents a mile plus daily charge is ridiculous. I paid 1 300 $for a 2 day rental. Budget is much more reasonable. I rent a lot of trucks, this is by far most unreasonable.Bob T.
Be nice if had better selection of trucks and vans.sherry M.
Had to drive out of my way to pick up a truck because the one I had scheduled was not there: showed up at 10:00 to pick up our truck. Didn't leave until after 11:00 because they had no idea where the keys were, no idea if it was the right truck, also did not go over the damages of the truck before I left.Kayleigh B.
Le client n'a pas laissé de commentaire.russell G.
Le client n'a pas laissé de commentaire.Cindy B.
Need to clean inside and vehicles need to be inspect all the time like and break don't work properly also windshield fluidHemant P.
Le client n'a pas laissé de commentaire.BEN P.
I see no need for improvement. The staff was very friendly and helpful. I was in and out in very short time. Much better than expected. Heidi was great!George W.
Smooth transition in the drop off... convenient locationAllen H.
Le client n'a pas laissé de commentaire.Paul S.
Bigger sign outside. It was confusing not knowing the uhaul was in the flea market.anthony R.
have a non-smoking truck.Allan E.
Le client n'a pas laissé de commentaire.Chiristopher M.
TN Flea Mall staff were professional, courteous, and attentive to my needs. Offering 6 pads and dolly with the 15ft truck was a great bonus! I recommend TN Flea Mall for U-Haul service and will definitely use their service again soon!HOLLE W.
Call the 800- U-Haul # because I received a text the day before that I needed to confirm my appt but the phone number provided in the text was incorrect. Stayed on hold for 18 mins listening to a loop message about customer service, after the call was answered no one understood why I received the text and indicated I should have received an email from pickup location. After 22mins my issue was resolved.Gerald H.