i don't like it, i refuel but still take my money and i return the car earlier than planned but still notâ€¦Son V.
Customer Reviews for TX Lakeside Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Arlington, TX 76002
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 5h pm
- Samedi :
9h am à 12h pm / 1h pm à 3h pm
- Dimanche :
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.josie E.
Le client n'a pas laissé de commentaire.Willine G.
Le client n'a pas laissé de commentaire.RANDY S.
Tell the Old Man to lose the attitude.Mark G.
Le client n'a pas laissé de commentaire.Gregory D.
Easy drop off, easy to locate.Rusty S.
The owners husband is very rude and they tried to cheat us on the milesâ€¦luckily I took a pre and post pictures of the mileage and fuel gauge. I would not recommend this location to anyone. Thanks RichardRichard L.
Le client n'a pas laissé de commentaire.Paul M.
Gas was nearly completely empty. 13 miles to empty according to the gauge. The nearest gas station was a couple of very stressful miles away. They should have had at least enough gas in it so that the gas light wasn't on.Erin K.
I was charged a gas fee even though gas was replaced to correct level at the gas station right around the corner and showed the location proof and they still wouldn't give me my money back. I believe this location is cheating people out of their money and it's not fair. We all work hard for our money and for them to just charge $42,75 gas charge is outrageous. I will never use this company again and will not recommend to anyone.Jamie W.
I have used u-haul before and have always like them and this is the first time have ever had a bad time with a u-haul location I filled up the unit to the spot it was at when I got it and was changed for fuel and I cleaned the back before I dropped it off and was charged the dolly I used on it said $7 and was charged $12 for it and if this was my first time going with u-haul I would not use them again but I'll not be going back them ever again and I hope you talk to them about this because this is not rightKevin F.
The lady on the phone wasn't very friendly. I also wasn't aware that I needed to add a Dolly to my order to receive one.Valerie T.
Excellent service à la clientèleNICHOLAS C.
Use to be when I rent a truck fuel tank is I full so is easy you can use and before drop off you fill up and return They give me the truck have very low fuel showing quarter tank and but is not quarter tank as soon I start driving the needle go very low and and I have to stop and fill the gas and I have to put more gas because I don't know much gas I need and I loose my money because they told me you can return with quarter tank but its very difficult to figure out how much gas I need they suppose to fill up the tank before they rent me this truck.rais G.
I was carry so many bags along with my toddler and was about to go in an uber on a one hour ride home. It would have been nice if he allowed me to use his trash can and wasn't so rude. He made me feel horrible.ROXANA M.
your service is pretty satisfactoryISRAEL S.
Le client n'a pas laissé de commentaire.Adekunle S.
Le client n'a pas laissé de commentaire.TODD T.
Nothing! You all were amazing!MICAYLA J.
Le client n'a pas laissé de commentaire.Volney N.
Le client n'a pas laissé de commentaire.Jay P.
Have boxes on display available in stock for purchase.RONALD B.
Le client n'a pas laissé de commentaire.Lois C.
Le client n'a pas laissé de commentaire.GARY C.
Good people and great service!WILLIAM R.
Le client n'a pas laissé de commentaire.Erica D.
Le client n'a pas laissé de commentaire.Michael S.
The vehicle had constant whistling sound when driving. It's very annoying and most of the time sounds like someone is honking from a distanceSARATH V.
The fuel recorded was in correct. It was returned with a quarter tank.William H.
Overcharge When i rent it 1/4 gas tank and i return i fill gas like i rent . They charge me $51. Fxxk service. I will tell all my friend about thatDUC N.
Le client n'a pas laissé de commentaire.ANTHONY T.
Le client n'a pas laissé de commentaire.Harry S.
The truck was poorly maintenance!!!!! Anytime you press on the brakes they would squeak and take longer then usually to stop. The whole truck was shaking when your foot is on the brake at the light. I felt like any moment the truck was going to break down.No wonder why they don't want there truck leaving town. I called the store they Stated there was nothing they can do about it or not willing to give me a discounted price. The worse location to rent a Uhual from. Never rent a UHaul from them!!!! I will be calling Corporate Office!!Please never rent for them for your own safety!!!!!Shena H.
Nice peopleMildred J.
Le client n'a pas laissé de commentaire.MILDRED J.
Le client n'a pas laissé de commentaire.JEREMIAH T.
I was charge a clean up fee of 25 dollars for no reason. I returned the rental cleaner that i received it.Marcus B.
Le client n'a pas laissé de commentaire.JOSEPH T.
Stop suggesting something to a customer and then lie about you didn't say it and get mad may say the gas mileages was accurate and a host of other things!!!!Kiesha J.
Better customer service approach.Solomon O.
Le client n'a pas laissé de commentaire.Ronald A.
I was concerned because I was charged for a different truck even though I reserved a truck ahead of time but it wasn't there yet. Then on top of that I was charged for 2 days even though I used the truck for approximately 6 hours. I reached out to the location I rented the truck from and I haven't received a call back. I was charged about 140 dollars for something that was suppose to be around 60 (if I were to get the truck I reserved)Johnny M.
Nothing. The couple of the location were very nice and informative.Paquita V.
People were real nice but their uhaul was not safe to drive! Mirrors kept moving!! Truck shook real bad. Truck is a accident waiting to happen!!!!tY M.
Le client n'a pas laissé de commentaire.Wesley M.
Ensure you have the truck size that is being rented for the customer, and if you don't and the only option is to upgrade, don't up charge the customer for the larger truck. It is not the customers fault the uhaul location did not have the truck that was promised to the customer.Ashlie G.
The unit that they rented me is in very bad condition the engine turned off twice when it was stopped at a red light the transmission did not advance correctly it was a very bad experience for meRoberto H.
Le client n'a pas laissé de commentaire.Yalonda M.
The franchises owned UHAUL charged my card twice without permission or reason to do so. I had to file a dispute with my bank to prevent them from obtaining extra money from my bank that was unauthorized and I didn't owe the moneyDesiree H.
Couple that operate it were very friendly and courteousLARRY F.
Very easy and seamless. Will rent from here again!JOHN M.
Le client n'a pas laissé de commentaire.LAURA S.
Well I liked it because it was convenient to my homePriscilla J.
Le client n'a pas laissé de commentaire.Manuel M.
The truck was old and not qell maintained. The side mirror (on the right) was broken and you literalky NEED a passenger rider to ensure safety. It was not a smooth ride. I noticed some cloth material in what I think is an axle.Lashonda M.
Excellent transactionLinda S.
I do appreciate the manager he waited to help me after the office closed . MerciAhmed A.
We read bad reviews and should have listened. Luckily due to bad review we covered our bases, they tried to charge us for gas even though we brought it back with the gas needed. My husband took photos of the gas before and after with a time stamp and a geo location. Shady thing to do. Go somewhere else.Jordan H.
Front desk Is very rude....she need to relax and take her time...please find a rep that can handle clients professionallyMichael M.
The gas mileage was not accurate and I was overcharged,they refused to reimburseValissa B.
Because of the Corona I was unable to enter the location or really speak to anyoneclarissa M.
Le client n'a pas laissé de commentaire.Guadalupe E.
Le client n'a pas laissé de commentaire.Kqeariston arnit C.
The truck that i rented was not cleaned well. There was animal hair in the truck that caused me to have an allergic reaction. I have rented several trucks over the years but this experience make me never want to rent another one. I have to buy medication and drive all the way home uncomfortable because of someone's negligence. I called the customer service phone number to only be told that yhere is nothing that could be done. I am beyond disappointed in the company as a whole. I was even told that supervisor would call me and no one did.Denise B.
Le client n'a pas laissé de commentaire.Roy D.
Vehicle was not on site at the pick up time. It arrived 1 hour late. Gas tank not filled. There seemed to be some issues with the transmission, though we were able to drive it and complete our moving plan for the day. Worried the whole time that we would break down. On return of the truck we asked if we needed to refill gas tank to where it was on pick up and we were told not to worry about it. We did not receive any paper work at drop off time. No one checked the truck upon its return. We reserved this truck at $19,95 per day plus 0,99$ per mile. We barely put 30 miles on the truck and ended up with over $100 charged to our credit card. So, we were over charged for a truck that was late and was not running properly.Kathy D.
Le client n'a pas laissé de commentaire.Herbert B.
Key was not readily availableâ€¦ The equipment I ordered was not really availableâ€¦ I had to go to another location to rent materials and was charged for thise plus the mileage. And the customer service was awful.Ericka W.
I was very happy with my U-Hual renting experience with Tammy from Texas Lakeside Storage. Tammy answered the phone after business hours, and she helped me calculate the two different rate options so that I can choose the best one for me. The truck was well marked with prior damages, it was clean, everything functioned properly, and it ran well. Even though I had 24 hours, I brought the truck back the same day. Tammy was there again after business hours and let me in to help finalize my bill. She really made the process go smoothly. I would recommend this location for U-Haul renting.Heath B.
Le client n'a pas laissé de commentaire.Ronald L.
I had a very good experience, there is nothing I could recommend.Richard M.
The agent was very helpful and friendly. The experience was quick, fast and I was on my way!RONALD B.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Nelda W.
Tammy is the best customer service rep I've ever dealt with in my life. She is the best. I just love her to death and would recommend her to everyone I know.Stephanie M.
Le client n'a pas laissé de commentaire.Marvin G.
This pick-up location was great! The U-Haul representative (Tammy) was wonderful at this location. She was timely, helpful, and professional. We are very pleased and very satisfied.Deltonya A.
Le client n'a pas laissé de commentaire.Patricia T.
This location was not the closest one to my location. Service was excellent at the desk. I will go the extra mile to receive service like this! Good job lady!felicia M.
Le client n'a pas laissé de commentaire.brenyae P.
Great and friendly customer service!Chelsie T.
i reserved my uhaul truck from the location located in Mansfield Tx 100 Newt Patterson Road (U Haul Neighborhood Dealer) days in advance for the day i needed it. I was asked to arrive early to beat the rush. The place opened at 9:00am. i arrived at 8:30. They quickly got me in but informed me that they did not have the size truck i reserved. The only available truck was to small and would force me to make multiple trips costing me more money. They did find a truck at this location for me to use. The extra distance i had to travel because of the last minute change was about 20 miles. This cost me $.99 per mile and the extra gas. I do appreciate them helping me find a solution but was told i would need to take of the additional cost with UHAUL. So, In this response hopefully this will be looked into and a refund for the appropriate funds will be applied. Thank you for your time and consideration. Kenny Hibdonkenny H.
The CSR was extremely helpful and welcoming. She made detailed notes of my issues and even experienced them herself. It was great not feeling written off or ignored.Michael S.
Tammy was very helpful - she has excellent customer service!Lori F.
I forgot her name but the lady that helped me at this locations was very helpful and did a great job.Jason F.
I ordered a 10 foot truck in advance and did not get notification until the day before I had to pick up the truck that there was not one available. I was changed to a 15 foot truck which they told me was an upgrade. I did not need a 15' truck and therefore had to pay extra for gas with the bigger truck, not to mention the more cumbersome larger truck to drive down I35 thru Austin to get from Arlington to San Marcos and caused more stress. I would like a credit as I need to rent another 10 foot truck in 2 weeks and am not happy with the way the first rental went. Tammy at the Texas Lakeside Storage was very good in handling the situation and tried to find what we were looking for.John F.
Make sure self check out is easier to use. I had a bad experience with the system and trying to get the key code so i can get the key. I was very mad and frustrated by the time i finally got the key so i can start the moveKeisha C.
This location and employee/manager is fantastic. Helpful, courteous, congenial. This is what every U-Haul should be likebrian F.
Le client n'a pas laissé de commentaire.latrice S.
I have rented from this location 2 weekends in a row. The staff is very friendly and helpful.NaTisha C.
Le client n'a pas laissé de commentaire.Cassandra A.
Excellent service à la clientèleNaTisha C.
Everything was simple and easy. No suggestions for improvement.Lynnette R.
Le client n'a pas laissé de commentaire.Duke W.
Le client n'a pas laissé de commentaire.Don N.
Le client n'a pas laissé de commentaire.Jurea W.
Le client n'a pas laissé de commentaire.Jay D.
Le client n'a pas laissé de commentaire.David G.
Awesome service and expiernceeli G.