Évaluations des clients Tag Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tag Auto

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Cindy S. le

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Communication was excellent and friendly. Extra driving tips were very helpful!

brent W. le

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Very shady return location. Got charged a cleaning fee for couple pieces of paper in cargo area so better make sure to power wash it and also take your shoes off before getting in cab. Some foot prints from the dirt parking lot I returned the rental to was enough to say it was dirty. In a nut shell better make sure it is cleaner than you got it. Or you get bent over. I will be using Budget next time.

Carolyn N. le

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I returned the truck after hours, so I was not in the facility and had no contact with personnel and cannot make any suggestions for improvement..

SUSAN H. le

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the windshield wiper on the driver side needed replacing. Only cleaned bottom portion of window.

Brian L. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Great service but a little difficult to find. Google maps may need to be updated.

Gary H. le

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Le client n'a pas laissé de commentaire.

Douglas B. le

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Le client n'a pas laissé de commentaire.

Joshua R. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Totally helpful.

Jeff P. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Le client n'a pas laissé de commentaire.

Jorge G. le

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Le client n'a pas laissé de commentaire.

cheryl C. le

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Le client n'a pas laissé de commentaire.

susan jean B. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

Jody W. le

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The location for pick up was changed but it all worked out.

Eric D. le

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Tag Auto supplied the truck which was in fine condition, but did not supply the other items we ordered with the truck.

Gregory H. le

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Le client n'a pas laissé de commentaire.

Edgar A. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

LAURA N. le

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the guy was a bit surly but efficient. Location is an auto repair shop so beware about wearing nice clean clothes

Julie W. le

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Le client n'a pas laissé de commentaire.

Matt W. le

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Get them equipment that functions properly -- The fill tube for the my truck had something wrong w it -- it wouldn't take gas @ more than a trickle -- total PITA, I timed it once, it took me 12 minutes to pump 26 gallons of gas ... I was on a sched so I dfidfn't have time to mess w roadside service.

SCOTTIE B. le

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very kind and quick service

Maria Duncza D. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Joe R. le

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Le client n'a pas laissé de commentaire.

Morgan M. le

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The national U-haul office told me equipment I needed was returned damaged so I couldn't rent it, but they said that someone "came in the night and took it." Seems like both were lying and they were just unprepared, despite my 2 weeks in advance reservation.

keith G. le

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Absolutely unhelpful. Did not listen to my explanation of a mix up of fuel level at check in and did not provide a receipt just told me to check my email. U haul should not use this location as a vendor

Odin C. le

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My return was delayed by a few hours by an unexpected snowstorm. They were understanding and did not charge the extra fee.. I appreciate their understanding and commitment to customer service. A great group of capable gentlemen.

ODIN C. le

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Le client n'a pas laissé de commentaire.

Jason C. le

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It is a very good local repair shop. Locally-owned. The only obvious indication that it is a U-Haul location is a banner on the front gate. The staff is polite and gives very good customer service, but it is an auto shop in a barn with many customer vehicles crowded in the front area waiting to be repaired.

Harrison L. le

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Le client n'a pas laissé de commentaire.

Kimberly T. le

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TAG was amazing. However, my reservation was for the main location on Huntington and no one called to notify me of the change in pick up location. No one asked if this was acceptable, nothing.

AMBER T. le

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I'm uncertain of the man's name but he was friendly, helpful & accomadating. This is a wonderful location if you want exceptional customer service with understanding for the unexpected.

David C. le

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This location is in an auto repair shop so it wasn't very clean. There was no office, just a desk in the auto repair area.

DAN C. le

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No problems.

Matthew H. le

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We dropped off the trailer at a pre-approved time, but they were unavailable to check it in. Instead, they checked us in 3 days later and charged us for all that time. Also the emailed receipt had an email address to ask questions, and that email does not work.

Clifford M M. le

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Great service, nice guys, made arrangements for me to return the truck after hours- couldn't have gone smoother.

Jessie G. le

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Le client n'a pas laissé de commentaire.

Clark B. le

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The truck was ready and since it was cold outside, the owner of TAG Automotive even started the engine and ran the defroster. That was pretty cool. It would be good to have an idea of average gas mileage, to know how much gas might be needed (or to let the customer decide).

John A. le

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Le client n'a pas laissé de commentaire.

MIKE B. le

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I was confirmed for a 1t5 foot truck. Only 10 foot was available.me to find out this happens a lot. Will use Penske and Home Depot in the future. This was totally unacceptable.P:eople apologized and were great.

JENIFER M. le

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Great Customer Service!!! The location was closed on Saterday and Gene came in and rented us the truck.

Michal O. le

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Very friendly and helpful

Jesse V. le

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Le client n'a pas laissé de commentaire.

KELLI C. le

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The guys at Tag Automotive were very helpful. The pickup and return were easy, although it is slightly out of the way. The truck was in good condition, and I liked having a full tank of gas on pickup, as it takes the guess work out of filling it up for return. 5 stars.

JOHN B. le

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Le client n'a pas laissé de commentaire.

GENE K. le

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Friggin awesome dudes at tag automotive!

JENNIFER H. le

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Tried to say I was late and charge me an extra day's worth for the trailer.

MICHELE L. le

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Faster service Call center was rude and unhelpful!

JESSIE L. le

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We were sent to 3 different places, the first placed called to tell me the day before that we wouldn't be able to get our uhaul until the day after it was reserved, even though I had reserved it nearly a month ahead of time. They told me that there were no other trucks to rent in Flagstaff but my husband was able to get online and find another one. We then went to pick up the other truck but brake fluid was leaking, so we were sent to a 3rd location to get a truck. This truck got us to phoenix but when we went to return it, we were given the wrong paperwork. The lack of proper communication has been horrendous. I requested that the manager call me back from the first place we had our reservation but she never did. Overall, a complete lack of customer service.

JENNIFER D. le

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it's clean and the guys are fine, it's just weird bumping down a dirt road to a metal garage in an industrial area

GORDON A. le

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Le client n'a pas laissé de commentaire.

MARCIA B. le

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Le client n'a pas laissé de commentaire.

JEFF K. le

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I wish the leasing agent would have directed me to a regular U-Haul facility which was only a mile or so up the road. This automotive shop was back a dirt road in a run down industrial area and was hard to find. I called the guy answering the phone was not overly helpful!

LAWRENCE T. le

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Le client n'a pas laissé de commentaire.

BRIAN G. le

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manager was friendly, they had a limited number of trailers available, so supplies e.g. blankets, boxes etc

CHRISTINE F. le

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I was very appreciative of the excellent care and assistance I received.

HEINI A. le

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Le client n'a pas laissé de commentaire.

DAVID S. le

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Le client n'a pas laissé de commentaire.

JACKI B. le

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Le client n'a pas laissé de commentaire.

AME-LIA T. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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Le client n'a pas laissé de commentaire.

CYNTHIA H. le

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Le client n'a pas laissé de commentaire.

BRAD Y. le

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They forgot my 12 blankets. And the place was dirty and smelled. There was no locks and other supplies. I had to drive to the local walmart to get a lock and supplies.

Diana S. le

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Le client n'a pas laissé de commentaire.

IAIN H. le

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Hard to improve on them. I called them up at the last minute after Budget totally dropped the ball and I needed a bigger truck. They rounded up a truck and a car-towing trailer on short notice, got me out the door in 30 minutes, everything worked great. Tag's is awesome!

Richard M. le

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Nothing, the service was excellent. Thank you, Rich McGuckin, 602-513-1705

MARILYN J. le

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Le client n'a pas laissé de commentaire.

SHELY S. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Gas tank was half full when I picked it up. I returned it half full. But I was charged $15.00 for gas and $30 for refueling charge - an extra $45.00. If U-Haul would rent trucks with a full tank of gas it would be MUCH easier to return them with a full tank. I will not rent from U-Haul again.

YEVETT F. le

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Le client n'a pas laissé de commentaire.

HOLLY B. le

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Le client n'a pas laissé de commentaire.

Thomas V. le

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Friendly service was provided.

Jeremiah H. le

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Le client n'a pas laissé de commentaire.

DENNIS T. le

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This is a small automotive repair shop. This allowed me to have a professional reconnect my drive line that was necessarily disconnected for towing on your car-dolly. INCREDIBLY IMPORTANT,,, and they were very helpful and efficient.

Javier M. le

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U-Haul, Always easy to do business with!!! Excellent customer service skills. Thank you.

DALE H. le

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Le client n'a pas laissé de commentaire.

BRADY V. le

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Le client n'a pas laissé de commentaire.

MARI B. le

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Le client n'a pas laissé de commentaire.

WILLIAM S. le

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Le client n'a pas laissé de commentaire.

Gina Y. le

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Great, friendly customer service!

RICH U. le

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Le client n'a pas laissé de commentaire.

BRUCE H. le

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Le client n'a pas laissé de commentaire.

ROY G. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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Le client n'a pas laissé de commentaire.

FRANCIS D. le

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Because this location is a working garage, we didn't expect it to be spotless, however you only had 3 choices for answers.

CAROLINA B. le

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I paid an extra $10 for a dolly in case I needed it and this location gave me a broken dolly to use. When I realized I did not need it, I went back before my move out of state to drop it off without asking for a $10 refund. The employees said I could not leave it because they were expecting it at the drop off location. Once I arrived at the drop off location, they told me that they could have easily re done the paperwork so I did not have to carry the dolly I no longer needed, but the employee was obviously too lazy to do so. The Flagstaff location employees did not take time to note any damages or a broken dolly, did not greet me and after hooking up the trailer, they did not bother to check if the lights were properly working or there were any damages to the trailer already. They just said everything was ok and I could be on my way without any worries. Worst Uhaul service I have had in comparison to my past encounters with this company.

STEVE H. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Le client n'a pas laissé de commentaire.

PAT H. le

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The person did not know anything about the truck rentals. Truck had basically no gas, barely made it to the gas station. I asked numerous questions, of which he did not know the answers to any of them.

CHRISTINE R. le

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Maybe have a sign that says they are a U-Haul dealer because it was hard to tell.

RJ P. le

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Le client n'a pas laissé de commentaire.

WILLIAM G. le

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Vehicle window was dirty both inside and outside. I could hardly see through the window! Mechanicaly the truck was great!

JAMES S. le

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Le client n'a pas laissé de commentaire.

GENE K. le

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NOTHING! THESE GUYS WERE AWESOME. I WAS IN AND OUT THEN ON MY WAY IN NO TIME AT ALL. GENE WAS FANTASTIC! THANKS TAG!

SHAWN S. le

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Nothing! The service was excellent and everyone was really friendly.

Randall G. le

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Improve their web checkout system. The man behind the counter admitted his computer was slow.