Did not include the appliance dolly I ordered and could not offer me one from any surrounding town on day of move… had to hire 3 men at 75 dollars each to move appliances and other large items by hand ….was only compensated 50 dollars on a 335 dollar rental which ended up costing me 560 dollars ….extremely unprofessional !!!!
Patsy B
Customer Reviews for Take 1 Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff at this location went above and beyond to meet our needs.
Rebecca OBien
Jack SThanks it was easy staff friendly
JENNIFER SIt took over an hour to check in with the app. Hated it.
Beatrice DOwner was great
CASSIDY CClean the trucks.
KEVIN WNice
Jack SSo nice
Jack SSuper friendly staff. I recommend them 100 %
JAIME NNon
Jason BIt was closed and had to do self check out.
Ralph CIt was a pleasure doing business with Antonio again. They are professional, courteous, and dependable. I highly recommend them to service your moving needs.
Jolyne WTake 1 always goes above and beyond.
Jamie RMake sure that all lights are working. I rented a tandem axle trailer on 11 May 2024 and the right turn signal light didn't work. No big thing, as long as the brake lights work.
David BThere was nobody at the facility to help me when I arrived to pick up the truck I had reserved. I tried using the mobile app, but it kept timing me out and I was never able to get it to work, even though it recognized me by name, so obviously I was logged in.. I spent and hour calling help lines and nearby facilities trying to get access to the truck I had reserved or help with the app. I managed to get hold of the regional director who said he would drive to the facility and meet me there to work it out - he was an hour away. He saved the day, but it was a nightmare process and I had movers reserved and waiting for me - I was two hours late. When I got in the truck, the fuel gauge was on empty. There was a minimal about of gas left, so I had to stop and get gas. I put in 4,5 gal to cover my less than 20 miles of use.
Darrell Wit be nice if the apps. work right also was only had quarter tank gas when turn in had almost half tank gas
Melissa MThey were very professional and accommodating
Brenda PI found this location to be in great shape, and they were kind, and acted quickly on my request for a truck, thanx guys!!
Antony PThe guy that was supposed to be there was not but somebody else was there that did help us with the return. He said he does not work that location but was more than willing to help.
Brenda CThe guys at Take 1 Stop and Go are great to work with. Je les recommande fortement.
NANCY WI couldn't have asked for a better experience anywhere else. Super friendly and ready to help.
Candace DCommunication is key. A rental that went from $29,67 to a whopping $54,67 for 20 minutes. If my drop off time states 9 pm, why would I be charged a $20 fee for an after hour drop off. I will NEVER rent from this dirty rundown location again. A serious rip off to a potential valuable customer.
Elizabeth HI rented an auto trailer the two straps would not work on a small Audi I had to go out and get tie down straps so I could get car home straps on trailer were worn out and should have been replaced.
Robert HVery nice man
Jack SThe gentleman that helped me was very friendly and got me out right away. I will use that location next time I need a rental
Federico SCommunication with the customers. The online rental prices be should be easier. The lady at the front desk was Unprofessional with my my rental process that I had rented 24 hours supposedly another customer was trying to request the same U-Haul that I acquired. I already acquired so The lady called my and said that she was going to call the law and have the U-Haul stolen even though our 24 hours was not yet completed.
DeMarcus CHope was amazing at this location. She always does a great job taking care of me. I have used this location several times. Hope is an asset to this business.
Aleea HThe manager was very helpful as my circumstance changed a couple of times. The truck was ready when I needed it. Only problem was that the truck had a couple of holes in the roof of the box & it was raining.
Ralph THope was absolutely delightful! Very helpful and kind and was a pleasure working with your location. Thank you so much!
Robin HSpeedy drop-off and very friendly people!
Steve CAfter returning the trailer in the lot I was told to place it. I received a call asking if I could come back to move the AUTO TRANSPORT because it was blocking a shared neighbors box truck. Then I was charged a $20 because "it was not parked back in the exact spot I pulled it from and she was alone and could not move it herself". This was not explained to me when picking the trailer up at all or in any instructions or policy when paying.
Derick BNothing everything very Good
Dux IThe representative at the location she was wonderful very helpful her name was Hope. In the future I will be going back to her.
DAVID FThe place is not much for looks but they have a real winner in the manager. Hope was outstanding, very accommodating and helpful. We made a couple of changes between the original reservation and the drive-away day and she handled them all with aplomb. She made several great suggestions to help us as well. Great job Hope!
Michael MEquipment is always there for me when I reserve it. Quick time to get in, hooked up and on your way
Timothy BEveryone there is Great. When I need a U Haul this is where I'm going because she is quick to get you on the road.
Minnie GMs. Hope is the bomb !!! She is extremely friendly and helpful. She stayed in contact to ensure our 5 day trip went smoothly. We will be renting from Hope again in the future.
Jim B