Just wish they opened earlier at 9:00 am but service wonderful!Robert F.
Customer Reviews for Tampa Furniture Outlet
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location seems to have scammed me. I used a truck for a 17 mile move (34 round trip, uhaul was 2 miles from my home) and they are saying I put over 95 miles on the truck. The truck also was dirty when I picked it up (spilled coffee and used gloves inside the cabin, broken Styrofoam through the inside of the back) and the back left blinker didn't work.GAETANO D.
Le client n'a pas laissé de commentaire.Steven S.
Make sure the gas level is noted correctly when the customer picks up the truck.Gerald C.
Le client n'a pas laissé de commentaire.ERIC B.
The Crew at Tampa Furniture Outlet were fantastic! just a pleasure doing business with, Honest, fair, and helpful!Michael W.
The truck barely had a qtr worth of gas when I picked it up. And then I dropped it off about a hour later and put the key in the owners had. He never totaled it out and drove 10miles before he did charging me an additional 10 $. But then allegedly credits my debit card the 10 $he used. I have used multiple trucks this week for moving and never had an issue where I was charged for time I didn't use. I only used this location because I had just bought 860 $worth of furniture from their store and wanted to get it the same day myself and save time and money waiting for them to deliver it to my house less than 6 miles from the store. And the last truck I had before the 10ft I tried to use this location for a drop of because it said it was open to 8pm but that's not correct it was closed. With homeless people in front of the key drop box. This is the worst u-haul experience in my life.Shannan R.
I had a good experience. Can't complain I would recommend that locationEmily G.
Le client n'a pas laissé de commentaire.Verna M.
We were scheduled to pick the truck up at noon and the guy never showed so thirty minutes later a lady who works for the furniture store finally waits on us. We ordered a dolly and they didn't have that available. It was just aggravating to stand around while you have people waiting on the truck to move and not have the equipment you ordered.Tammy H.
Le client n'a pas laissé de commentaire.Sanjeeva M.
Make sure that the trucks have pressure on the wheels. Everything else was greatRosa M.
My Uhaul look up reservation was canceled because I didn't want you to take them up on a prior offer for getting an additional day.EVELYN B.
Le client n'a pas laissé de commentaire.Lucinda D.
Very difficult to find. Hidden inside a furniture store. I ended up driving around for 15 minutes.Byron S.
Most of the time I have a good experience with uhaul. However this time was not so good. I booked a location near me to get a 10' truck, I received an email confirming the location I choose. I arrived and no trucks. So I clicked on my reservation number and it took me to the uhaul site. Uhaul had moved my pickup location 15 miles away from original pickup. So I called to find a location closer, the representative was new and helped the best she could. I had the 50 $guarantee. Uhaul refused to issue the 50 $guarantee and the supervisor was insulting, rude and continued to talk over me. Not helpful at all. Another U-Haul supervisor called me and was much more polite. He said I could not get the guarantee because he said the system shows they contacted me by email, text and a phone call. Never received a single one. I told them I understand the call and text not going through but emails come through as long as the email is correct. Just a bunch of crap to avoid paying the 50 $. Also they kept trying to give me a bigger truck a 20' and 25'. The furniture location was very good with helping me but I ended up with a 15' truck instead of a 10' like I originally booked.nolan S.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Aleida V.
We booked a 10 foot truck 3 weeks in advance to pick up at a location close to home. The day before Uhaul called to confirm and changed the location due to no availability at our original location. Went to the new location and they only had a 20 foot truck much larger than we wanted to drive but us no choice due to time constraints. Pick up location was friendly but did not tell us to watch for a text message before we left to go over vehicle conditions nor did they tell us that even though we picked a return location in a different drop off city that we actually needed to call the phone number on the contract so they can complete the check in. In the end it all worked out but watch for text messages and open the emailed contract for return location before just showing up somewhere.Darryl F.
Need better customer service training for those a Rabbsantonio F.
The u-haul pick up is inside a furniture store! Yet the u-haul sign and trucks are clear at the other end of the strip mall. Very very confusing.Jennifer O.
That they don't give the customer a vehicle on E no gas and expect for gas to be in it when returned. And if you don't use all miles you tell them that the monies be subtracted.Deborah H.
The check in and out was really quick and painless. If I need to rent again I will go back.Angela M.
Management staff was very helpful and professional.Gary P.
Le client n'a pas laissé de commentaire.Ahmad S.
I reserved my rental on Wednesday at a UPS owned facility and reserved moving blankets as well. On my way to location (From another city), I received a call that the original location did not have a 20ft truck, but another one did. I showed up at 10 AM, the time of my reservation and they "UHAUL" people were not there yet. Was told "another 10 minutes". We waiting and someone finally showed up. The location was a Indian Furniture store in a strip mall. They gentlemen helped me and informed me that they did not "get" blanks (which I really needed). Then he hands me the key and says truck is out back. I ask him, how do I get there as it's a store in a very large strip type mall. He says I'll walk you back. We then went through a unsafe warehouse (furniture stacked high) through paths and to a back door. He took several 2x4's off to go outside to trucks. The back lot was littered with trash and a open man hole with standing water and muck (right near door). He walks me to the truck and says here you go. I tell him, let's do a walk around and on walk around I noticed a slashed tire. He tried to give me a larger truck at same price (but the area I was moving from has limited space, that is why a 20' truck was the biggest I could go with). He looks and has another truck, I ask can we do a walk around to make sure it's good? We did and it appeared okay. He said we would have to go in and redo the entire reservation. So back through the maze of furniture. He was able to move some things around and did give me a 20 dollar discount and said 9 dollars and some change would be refunded to my cc. Now back through the maze with the new key. He handed me the key and said have a good day. I asked him don't we do a walk around on the phone for damage and he said that they don't do that there. Overall the experience was less than stellar. This is the reason I chose a corporate location and not a third party. I felt unsafe walking in the warehouse and even more unsafe walking outside in the back of the facility. Lastly, the inside of the truck was not cleaned, not even swept out. Not a huge deal, but it was disappointing. I would not ever use this location again nor would I ever suggest this location to anyone.Chad S.
The staff was not available when I arrived. We had to wait almost 20mins just to check-in. The check in experience was simple once he arrived but it was a bit of confusion at firstSAMUEL C.
Great people work there and excellent service and very friendly.Zeiad A.
Le client n'a pas laissé de commentaire.KAREEM J.
Le client n'a pas laissé de commentaire.Armando T.
Le client n'a pas laissé de commentaire.shannon S.
Le client n'a pas laissé de commentaire.Tyler K.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.remington W.
Not badMICHAEL K.
Le client n'a pas laissé de commentaire.Nabhan C.
This is as my second location because the first one I had a reservation for did not have any vehicles there when I went. I was told if nothing is available as promised I would get a 50 and that wasn't honored and the truck I wanted wasn't available so I had to get a bigger truck and pay the difference which wasn't right. I have dealt with uhaul places in the past but this experience was by far the worst. Not a happy customerFalawn R.
I was charged 75 for gas, never was to return it full, never got a contract just my credit card receipt.Angelo P.
Make sure the cabin is clean. For example, make sure the cup holders is clean and there aren't food crumbs on the floor of the truck's cabin. The price quoted was 402 $but with taxes/fees it became 441 $. It would be better to show both figures for full disclosure.Ajay G.
Le client n'a pas laissé de commentaire.Justin A.
Le client n'a pas laissé de commentaire.Timothy N.
Very easy to drop off.ANDREW P.
I was told I would get a 25 $discount in return for a truck that wasn't cleaned. I accepted the offer but was charged full amount. I had to call customer care after a week to get the refund processedVidya Sagar G.
Le client n'a pas laissé de commentaire.Raymond J.
Le client n'a pas laissé de commentaire.Melissa S.
Le client n'a pas laissé de commentaire.VLADIMIR S.
The trailer I rented had couch cushions, a blanket (rug), and several open cans of food inside when I picked it up. It appeared as if someone had been living inside the trailer for several days. Had I not opened the doors and inspected the trailer, I would have left the location with these contents inside. Furthermore, the trailer that was rented to me had a taillight that was not working.Bryan H.
I cleaned the car myself, I spent a long time cleaning itSouleman A.
If picking up the truck was terrible, the drop off was not better. The system had a wrong odometer reading and I could not use the 24/7 share service to drop off the truck. I refueled the truck before I dropped it off and I was charged for fuel. Please make sure you take pictures of the odometer and fuel reading before you pick up the truck and before you drop it off. My moving experience was terrible. I thought online service was going to be smooth but it turned out to be really bad.Juan W.
Le client n'a pas laissé de commentaire.Angel B.
Le client n'a pas laissé de commentaire.Osvaldo O.
Quick, stress free and very efficient!Sophia Z.
Le client n'a pas laissé de commentaire.aliah J.
I ordered a dolly hand truck and it was not included. It made the move difficult and exhausting. When I returned the truck, I was told the Uhaul person wasn't there for me to discuss this with and I would have to wait an hour. Unacceptable.Marisa G.
I think it was little expensive cause they charge my daughter 56 $bucks plus when we got back from using the truck they charge her agagin 64 $bucks I would never use this again over charger her when the truck is 19,99 why charge these the cup holder had dead roach in I was scared that I was going to get roaches on me then they charge that muchmelissa W.
Le client n'a pas laissé de commentaire.Steve W.
Check and go over the equipment with the customer before the customer leaves I rented a unit with no working lightsMARTELLIS C.
Le client n'a pas laissé de commentaire.Gleidy F.
Le client n'a pas laissé de commentaire.April W.
Le client n'a pas laissé de commentaire.James M.
The truck had trash in the cab & back of the truck. It was given to me on empty. The person who meets people at this location was not there at the rental pickup time. I had to wait a half hour for him to get there. I was still expected to return it within hours specified on original agreemen, even though I didn't have the truck at the agreed upon time. Also online I indicated that I wanted to rent furniture roller that was available when I booked but was told when I picked it up this is not am option at this location. This is the 2nd time I rented from here & gave them the benefit of since I had only rented online earlier in the day of the first move. But they were not there ready that day. I don't believe I should have to wait for the person to be called in when customers arrive. I will NEVER rent from this location again!Brandi D.
Provide more blanketsCarita F.
This site was a breath of fresh air. The Manager Sami He listen to all our concerns and let us drop off both Uhaul equipment with him the 15 foot truck and auto transport. The truck was from another store was from another.Khusaba S.
Le client n'a pas laissé de commentaire.Raymond R.
I have not received an email showing my return receipt.james S.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.Caroline M.
Very friendly and super easy. Great experienceCyndi S.
Le client n'a pas laissé de commentaire.Essence R.
Friendly low key and helpful staff.Marilyn K.
the cusstermeer sirvice waz gudAlex W.
Le client n'a pas laissé de commentaire.melissa S.
Le client n'a pas laissé de commentaire.Gregory H.
Good ExperienceDARRYL S.
800 number needs improving waited almost ten minutes for someone to answer and no one did. This was frustrating when my original pickup location didn't receive my trailer back when was scheduled.Marvin G.
Have a truck when I make a reservation. The entire reservation process was awful. Got a call the day before saying there's no trucks at the place a reserved and I had to go out of my way to get another one who said I didn't have a reservation there either. I didn't far too much time on the phone trying to get a truck and the free miles were not correct.Malik A.
Le client n'a pas laissé de commentaire.MOHAMMAD M Y.
It took one of the team members a while to help us. He originally wouldn't allow anyone else to deal with our rental situation. It was better then the people's storage location.ERIKA B.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Manuel W.
Le client n'a pas laissé de commentaire.Jamie D.
Very attentive staff, who went above and beyond to assure I had the right size truck and that I got the best deal. Very professional and polite.rosado A.
Le client n'a pas laissé de commentaire.mark L.
Le client n'a pas laissé de commentaire.Piergiorgio F.
Quick and fast. Easy in and easy out. Thanks.Genaro R.
Le client n'a pas laissé de commentaire.Homan R.
Le client n'a pas laissé de commentaire.Anirudha K.
mike is the Bestpaublo M.
Le client n'a pas laissé de commentaire.Luis F.
Le client n'a pas laissé de commentaire.William M.
all goodrich V.
I waited an hour because they couldn't find the keys to truck not goodGloria P.
know one check the truck when I drop It off or my paper work to see about getting some of my deposit back.Christine J.
Nothing, Billy and the other guys were awesome. Great customer service! I will always go there for trucks and furniture.Midland K.
Le client n'a pas laissé de commentaire.Charles S.
Signage directing after-hours drop-off would be helpful. Of course, the location is not exactly a safe area at night, so I wouldn't necessarily WANT to drive the truck all the way around to the back of the building, but that is where it is supposed to go.Jared C.
They charged us over double the price. They gave us an estimate for a certain amount, but decided it wasn't important for us to know that total was per day. They never told us about fueling it, they completely misinformed us. Had I have known that I would have had it back in the same day, as it really was more of a luxury on the second day and not a necessity. I'm very disappointed and extremely frustrated with this. Moving is hard and expensive enough without having people charging you money you need. Absolutely unacceptable.Neil M.
excellent service, very friendly staff.AMIT K.