Évaluations des clients T&M Surplus

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de T&M Surplus

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Dean R. le

Évaluation :

When we went to drop off the rental, the attendant went out to check the equipment and came back and said the reciept was emailed out. There was no explanation of the bill to us, or a chance to choose type of payment! That was it! Even though we asked before hand to let us know know how much the bill was so we could decide if we want to pay with cash or credit at that time! Will not return to that store again.

luke K. le

Évaluation :

Le client n'a pas laissé de commentaire.

sandra S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph H. le

Évaluation :

Did not open on time; took 30 mins to get a truck; office was dirty and had dogs in the office...

Steven W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer Z. le

Évaluation :

It took nearly an hour to pick up my truck. It seemed to make little difference that I had filled out anything online. No furniture dolly was available. And I received an email that I had to return the truck within 6 hours even though I had rented it for eight.

KENNETH M. le

Évaluation :

Educate personnel better average time to get through rental off lot for several rentals more tha an hour

Samuel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cassandra V. le

Évaluation :

Showed up at designated time and location and used mobile check in...no keys or lock on U-Haul like agreed! Called but took 45 min to resolve...therefore I paid for movers to stand around! Charged for Blankets and dolly that were not in truck when I finally got keys to old gas guzzler of a truck! On mobile return put that I didn’t accept charges since no packing blankets or appliances dolly in truck but of course was charged anyway!

Pam M. le

Évaluation :

Nice people, but clean up the dog poop, and don’t make pregnant women unhook trailers

bobby P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawn H. le

Évaluation :

Le client n'a pas laissé de commentaire.

nakita C. le

Évaluation :

Because they didnt check the mileage before and said I drove 47 mi charged me for it when I drove it less than 6 mi so I was over charged and she told me she'd figure it out and didnt I still haven't got my money I'm moving out of state sunday I'm mad

Sharmon M. le

Évaluation :

Gas tank was on empty but was given a credit. The door on the back was open and super dusty when I picked it up the inside windshield was filthy. It took me over an hour to check out and the they gave me a discount to return it to a different location than was listed on my paperwork. Which then made it take super long to accomplish my checkout because they didn’t have record of the change and had to get it approved. I will not be using U-Haul in the future. I just was not pleased with the service at all. I also wound up calling for service because the truck was revving up really high to over 4500 RPMs. The service guy told me that was normal. I’ve never driven anything that revved up that high before. I had to wait over two hours to deal with that whole deal. I just didn’t like my whole experience with the truck.

Sheryl F. le

Évaluation :

Nothing

Susan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tina S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allen H. le

Évaluation :

I can't think of any improvements. Everything went without a hitch. I do not remember the name of the lady who worked the front desk, but she was very polite and helpful.

Kevin F. le

Évaluation :

Le client n'a pas laissé de commentaire.

heather H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew P. le

Évaluation :

Make it CLEAR your “preferred location” is NOT guaranteed. Had I (emphasis) not called about the rental 3 days prior to pick up, I would not have found out we needed to drive 1.5 hours away to pick up the rental. That’s 3 hours round trip that we would have had to figure out in less than 24 hours. Local dealer staff COMPLETELY useless.

Gerardo G. le

Évaluation :

Le client n'a pas laissé de commentaire.

nick F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Xochitl E. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve C. le

Évaluation :

Very very friendly customer service. Everything went great.

Jay K. le

Évaluation :

Le client n'a pas laissé de commentaire.

James M. le

Évaluation :

Service was quick and friendly, couldn't ask for better!

Craig S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Xochitl E. le

Évaluation :

Heather was helpful and listened to my complaint about the smell. When she went to check the mileage she noticed the pungent odor and gave a discount.

BRIAN D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Caitlin B. le

Évaluation :

I rented a utility dolly and the straps had the most horrific smell to it. We could hardly use it because we couldn’t stand near it or put it inside the house for any period of time.

martenia T. le

Évaluation :

Le client n'a pas laissé de commentaire.

NIGEL H. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas W. le

Évaluation :

Very helpful on the the rental when our home purchase move was very stressful. Helped relieve some of the stress we were under.

Sherri B. le

Évaluation :

Service was great. They really saved the day. The online site sent me to a uhaul 30 minutes away and would have cost me an additional $100 not to mention the place was closed on Sundays. T&M actually stayed own a little bit longer just to help us out. Also they were a mile away from us. We really appreciate them.

Jay K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kira C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jacob P. le

Évaluation :

Heather help me out tremendously, needed and trailer ASAP and I was in and out in what seemed like 5 minutes. Very professional

Gerald F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris M. le

Évaluation :

Le client n'a pas laissé de commentaire.

gary Z. le

Évaluation :

Excellent transaction! Heather worked quickly and professionally, but took time to carefully answer my questions. Great experience

Nick C. le

Évaluation :

Efficient and quick. Easy to get in and out of the parking lot.

Curtis J. le

Évaluation :

Your on line service is horrible. Your customer service had no idea of wjay they are doing. Also they have no way to diffrentiate the main person and the one that is driving. The whole experience wss horrible and the service sucks!!!!!

Anthony H. le

Évaluation :

Training for the staff

Steven B. le

Évaluation :

Le client n'a pas laissé de commentaire.

ed B. le

Évaluation :

Safety break release doesn’t release therefore the warning light and sound remains on

Robert L. le

Évaluation :

Le client n'a pas laissé de commentaire.

jerry Q. le

Évaluation :

The person that set up my rental totally messed it up. I told her at the time of the rental that we would pick the truck up on Monday afternoon and we wouldn't be returning it until Thursday afternoon or Friday morning. When we picked up the truck on Monday afternoon she had us returning the truck the same day and I had to tell her it wouldn't be until Thursday or Friday. After I looked at my contract she had me returning the truck on Wednesday. I didn't realize she had put that on there I figured she'd gotten it right the second time until I returned the U-Haul on Thursday evening which I had to return to a different location per her request. When the gal went to check me in she couldn't even find my rental reservation. She was the one that noticed that the lady who set up the contract had me returning the truck on Wednesday. So the gal that checked me in at the 990 Broadway address was very nice did an excellent job checking the U-Haul back in and went out of her way to correct the mistakes that the other gal had done when I picked the truck up to rent it.

Kenneth K. le

Évaluation :

The location staff were courteous and professional both times.

Susan M. le

Évaluation :

It worked- needed a good cleaning but it did the job. Had to go back for supplies I requested which added to my mileage and took away from our time with people we were paying to help us move the heavy stuff.

rodney H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ty P. le

Évaluation :

This was worst experience I have ever had. The two ladies I had worked with seemed like they had no idea what they were doing. The older of the talked bad about the other lady that was not there on time. They could not find reservation to pay and had to call me three times to get my card number. I went to another uhaul first but was sent to them because they had the trailer I needed. I will never go back there and highly recommend you look into if they should be a dealer for you.

Robert C. le

Évaluation :

Have more than 1/8 of a tank of gas at pickup and if you are going to give a gas credit as if there was 1/4 of a tank, give a proper credit, not $6.50 when double that is not enough! Have a furniture dolly and hand truck in truck at time of pickup as promised when reserving online! Truck was returned to the location specified online on 4/6/19 and on 4/7/19 I start getting text messages and emails asking me to return the truck to a different location?!? Then to top it off I just received an email asking for the hand truck back, the same hand truck I left in the truck when I dropped it off and received a copy of a receipt that the attendant told me I owe nothing. Almost forgot to mention that the oil light is on and the truck shakes violently around 70mph.

glenn A. le

Évaluation :

Le client n'a pas laissé de commentaire.

roy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard N. le

Évaluation :

Stay the same. Good service and easy to return the truck.

Jamal C. le

Évaluation :

Picked up the truck on almost empty. Thought I wasn't even going to make it to the nearest gas station. Put $140 in gas and used only $40. They would not give me any credit for the EXTRA gas I left them. Poor service, and unfriendly. Next time I should try penske again, NEVER had any problems with them.

samuel W. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD T. le

Évaluation :

Le client n'a pas laissé de commentaire.

LINDA F. le

Évaluation :

The cust

Rebekah K. le

Évaluation :

Le client n'a pas laissé de commentaire.

SKYLER E. le

Évaluation :

They made it very easy to return the truck we rented. They were efficient when it came to inspecting the truck and they got us in and out in a timely manner. We would definitely go back to this location for future business.

Alexander L. le

Évaluation :

I called Moses Lake Location, T&M Surplus, a few hours before I wanted to drop off the van, called the store location and asked the attendant for help. He said uhaul would charge me a "wrong location" fee and did not give me scheduling's number. So, I hung up and called scheduling. Scheduling was very helpful and gave me the same location as the one I called originally. The attendant was very rude, called the place i liked "Spocompton" (I live in spokane, a very nice city). He claimed the truck was not swept, so he had me borrow his broom to sweep an already clean truck. He also claimed there was damage to the front bumper. I did not cause any damage to the front bumper of the truck. I don't have time to dispute the damage claim, but I will say that i will NEVER use uhaul again for my business needs. I will use Penske or Budget in the future.

Christina M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JIM T. le

Évaluation :

Le client n'a pas laissé de commentaire.

GIBRAN E. le

Évaluation :

Le client n'a pas laissé de commentaire.

dale H. le

Évaluation :

Le client n'a pas laissé de commentaire.

imelda F. le

Évaluation :

Le client n'a pas laissé de commentaire.

juan A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Omar Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chuck B. le

Évaluation :

They seemed to be well organized

truel C. le

Évaluation :

The people are helpful and courteous.took care of us right away. When we returned the truck they were the same. Makes the moving job much more pleasant to be treated that way. I'd recommend them to everyone.

Philipe M. le

Évaluation :

Le client n'a pas laissé de commentaire.

jorge R. le

Évaluation :

Le client n'a pas laissé de commentaire.

RYAN H. le

Évaluation :

Kind staff in Moses Lake and Spokane Valley! Thanks again!

Gerald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

john M. le

Évaluation :

Le client n'a pas laissé de commentaire.

truel C. le

Évaluation :

I can’t think of one thing to improve this place. They are helpful, courteous to a fault. I am recommending them to everyone I know who may need a truck. Thanks to them for making my move easier.

claudio G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wendy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Al V. le

Évaluation :

Le client n'a pas laissé de commentaire.

adam M. le

Évaluation :

You should get rid of these scammers in moses lake they say there not gonna charge you for things then they charge you for. And then they shrug wen u ask how u getting charged .wen the gentlemen said i wouldent be . iv used uhual before and had great experiences but these guys at the surplus place in moses lake washington are giving you guys a bad name.

william R. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard C. le

Évaluation :

Scammers charged me for three days when I only rented for two. We'll never use U-Haul again.

randy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAN H. le

Évaluation :

The tow dolly I Was supposed to get was clean but we founf some issues so I had to take one that had not been cleaned yet. It worked great with no issues and it not being cleaned did not affect the use.

ed B. le

Évaluation :

They did well and we’re courteous

John M. le

Évaluation :

Service was very good; no problems.

John D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James M. le

Évaluation :

The truck was not up to U HAULs usual excellent equipment and performance. The truck was very DAMAGED and did not drive well, stearing was JUMPING all over the road due to faulty wheel alignment, The right headlight was held in by a strand of wire, I was given no paperwork at the time of pick up just the keys and a handshake by a freindly yet un knowledgeable old man. Over all this was the worst U HAUL experience Ive ever had. I

patricia C. le

Évaluation :

They Really Care About The Person And Walk You Threw The Steps.

mark H. le

Évaluation :

Le client n'a pas laissé de commentaire.

RYAN H. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard H. le

Évaluation :

Ordered in one city, had to pick up 25 miles away. I wanted to avoid that trip. Not happy about that! Great otherize. Dick

hector A. le

Évaluation :

Le client n'a pas laissé de commentaire.