Customer Reviews for T&T Storage Inc
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

2

Having to use your mobile device to complete your order is majorly inconvenient, your app is slow it is very difficult at times to complete the transaction, I personally will never use this location again unless there's an actual person to assist, mobile checkout not a good idea way to inconvenient

Évaluation :

3

This is a very small location. The parking area was full and I parked the truck in front of the bldg. There was no one there and I was not certain that this was the proper parking spot. The drop box was easy to find.

Évaluation :

3

Make the pickup easier! It was so confusing and was not aware I could have checked in befits picking up the truck. It was sooooooooo cold and we had to do all the online work out in the cold. But the phone reps was excellent!

Évaluation :

5

This was the cleanest vehicle I have ever picked up via the app.

Évaluation :

3

Location of barcode to scan was not easy to find. No signs on site or on the UHaul app telling you where it may possibly be. Also, the verification process took a lifetime. If i had known i'd be on site for so long i would pressed "ready for pickup" earlier and started verification prior to arriving. Otherwise, the vehicle was clean and served it's purpose.

Évaluation :

3

I needed to speak to someone personally

Évaluation :

1

No one was there, even though their hours stated they were open, the drop off process was annoying and stressful, the picture wouldn't upload

Évaluation :

4

The app SUCKED and only 1 human was aval to help me when l was trying to check the truck out...which actuallly took an hour just to chk out due to how bad the app SUCKED l ended up finding the owner and another Uhaul supervisor from another store via a friend JUST to edit my time!! And NO ONE is aval after 9pm which FORCES you to keep it another day and then get ripped off by being charged OVER $200 WTH

Évaluation :

5

Paul from T&T was great! Listened to my issue and took care of the rest.

Évaluation :

1

Van was damaged to the point that the side door did not function, making it harder for us to load the vehicle. Also was pretty dirty inside. Seems insane that it costs $400 to rent a van so beat up it doesn't actually work. I would have liked to set up drivers when making my reservation rather than waiting until I was standing at U-Haul in the parking lot. We didn't account for that extra time and I would have liked to be more prepared for that so we could have gotten in the road faster that day.

Évaluation :

1

so tricky. they charged me the gas feel for 5 gallons and i only drove for 10 miles/ Really bad

Évaluation :

3

Good Morning, I completed your satisfaction form last week and a requested a call back at 518 2691248. As of today I have not received a call. Merci

Évaluation :

4

T&T was very helpful. However the Uhaul app and service representatives are subpar at best

Évaluation :

5

My husband left his coat with valuables in them and they were able to locate them and get them back to us. I would definitely use this storage facility again and I highly recommend that you use them

Évaluation :

5

Great people. Great owner. Great place.

Évaluation :

5

Tom was very helpful. I would definitely recommend him and T&T.

Évaluation :

5

If it wasn't for the gentleman behind the counter at TNT storage I would not have been able to complete my service and contract. The computer website kept looping me and did not refer me to go to the app online. There was misrepresenting information on the app as well we rented a cargo van primarily for the hitch. Once we completed the app the gentleman came back to give us more service because the van cargo van did not actually have a hitch. He was able to go inside make contact for us with U-Haul customer service and get our equipment switched to a truck with a hitch. There was an offer to rent a home Depot truck with a hitch for about 70 to $80 less however this gentleman made our experience great for the day meeting all of our needs. Sometimes if you extra dollars doesn't matter if you're being treated like a valuable customer and he certainly did this! I would recommend T and T storage U-Haul rentals in Cohoes to anyone!

Évaluation :

1

Have equipment that isn't damaged. I rented a van and there was no handle on the side door. Very inconvenient and made thing difficult. Don't feel I should have been charged full price for a damaged, dirty vehicle. Called to speak with agent and was offered nothing but they should have never given you that vehicle.

Évaluation :

5

Everything went well and the staff was courteous and helpful.

Évaluation :

5

Great service and facility.

Évaluation :

1

The trucks were not cleaned off from ice. The truck itself was backed into a snow bank cause the gate to be locked shut and extremely difficult to open. During my four hour drive, once the ice started to melt, it started coming off of the top of the truck and almost hitting other vehicles behind me and coming forward causing issues with my view. I contacted the pickup location and was told uhaul probably wouldn't do much, but he could try. He didn't seem too worried about the safety of the people he is renting to.

Évaluation :

3

Didn't really care for the cell phone check in procedures, rather have personnel present. The app was confusing due to pages having to much info on them, it was hard to follow. Thank goodness my son showed up, the younger generation has more of a handle on these kinds of procedures. I choose this location due to being in the middle of our move, that worked out well.

Évaluation :

5

A great storage facility!!!

Évaluation :

5

Great people. Very helpful.

Évaluation :

5

The owner was very very helpful, went above & beyond with myself who is not tech savvy

Évaluation :

5

T&T storage is great and always takes care of us

Évaluation :

5

I would use this facility again it was convenient and they have several sizes of carts for transporting all your items. The staff was always available by phone and responsive. I do highly recommend T&T Storage

Évaluation :

2

No place to park personal vehicle and self service came with multiple technical issues

Évaluation :

5

Tell the customer that the vehicle was wrecked so they know the door does not open correctly or close correctly at night driving the windows are nasty and hard to see

Évaluation :

5

When I went to rent the unit they charged me $50 more than Haul had on web site.They blamed Haul for changing the prices on him. They told me it was secure. It is NOT SECURE at all!! They leave the large over head door open all the time, day and night. I never moved in because we were so scared to go there at night because the door was always open. When I went and told them this the man was RUDE and argued with me about it. He even told me they keep it open. I never moved in and they never refunded me any money. WHAT A SCAM!!!! they should not be affiliated with UHaul. I rented at another UHaul facility that is secure and pleasant to deal with. They should refund me my money!

Évaluation :

5

Easy process. Could consider including pictures at locations for self pick up areas to make it easier to identify though. this place was east but other places haven’t always been and it doesn’t hurt

Évaluation :

1

I want my money back immediately

Évaluation :

2

You can have a human being checking your customer in and out on return. I had to spend extra time I wasn't planning on taking pictures filling out forms trying to open a key box combination. It was terrible. I didn't get paid for my time and effort.

Évaluation :

2

I paid extra for two dollies and they were not in my truck. There was nobody there to help so I had to rush to move without the two dollies I paid for and they are not giving my a refund for it even though I took photos of the truck with no dolly inside.

Évaluation :

5

Great customer service!

Évaluation :

5

Tommys the best!

Évaluation :

5

I already recommended ppl to your storage. Thanks for renting to me

Évaluation :

5

Staff was amazing and helpful. Facility was clean and well maintained. Thank you TNT

Évaluation :

5

Fortement recommandé!

Évaluation :

3

The app was confusing and can't losing internet access. It was a big inconvenience to me. Victoria the person who was helping over the chat message. Took for every to respond and was not very helpful. Very disappointed. Do better.

Évaluation :

5

Super clean and extremely well cared for. The best storage facility I have ever used. I will be back!!!

Évaluation :

5

Great place. Would do it again and recommend.

Évaluation :

2

The truck was dirty in the interior and exterior. It started to rain and I could not properly clean the windshield with the wipers since it smeared dirt/dust all over it. The driver door also didn't shut properly so I had wind whistling by on my left while on the highway. The truck otherwise worked fine but it was not the best uhaul experience I've had by a long shot. The owner was nice and friendly though and answered my questions at the location when I had them. Local and good business from what I can see. He and his friend got me up and running, though, he was a few minutes late to my scheduled appointment time.

Évaluation :

3

There is no one there to greet you.

Évaluation :

3

Excellent service à la clientèle. Explained the whole process completely and I was in and out in minutes!

Évaluation :

3

No idea where to leave truck when arrived, no signs. Number on door went rt to an employee who advises in 2 mins

Évaluation :

5

The people we dealt with were awesome. So helpful and available any time we needed to do anything or just ask a question. The facility met our needs and were well maintained and secured.

Évaluation :

5

smoke in storage area

Évaluation :

3

Tom at T&T was friendly and helpful. I would definitely recommend.

Évaluation :

5

Great customer service!

Évaluation :

3

The self check-in gave me the wrong box/code to retrieve the key. Luckily a person was available to help me retrieve the key. Had no one been there I would have missed the move as time was a major factor.

Évaluation :

3

This was my first time with mobile check in and I never got the text with instructions for accessing the key. I had to wait until office staff showed up, a good thirty minutes. I like the mobile check in, but tighten it up!

Évaluation :

5

great customer service

Évaluation :

5

Thank y’all

Évaluation :

1

The uhaul was dirty inside, this is a pandemic it should be sanitary inside the gas was below the half of a tank mark... I was very unsatisfied with this experience ontop of not being credited the miles I was told I would be because I had to travel miles to another facility because the uhaul close to me didn't have a big enough truck

Évaluation :

5

Smooth as silk. Truck was ready to go. Staff was professional and friendly. Easy access. Will be my first choice next time I need to rent a U Haul truck.

Évaluation :

5

Ty see you later this year

Évaluation :

5

The owner at T&T is very helpful and very accommodating.

Évaluation :

5

No improvement needed

Évaluation :

5

U-Haul wanted to charge me an extra fee for their fuck up. The guy fixed the problem, not at all impressed with U-Haul. Why don't you ask about U-Haul, they SUCK!!!

Évaluation :

5

No improvement needed. Nice easy transaction will definitely use again

Évaluation :

5

tom was great in helping us, highly reccomend

Évaluation :

3

Originally I was sent to Green Island where the rep was not helpful at all. He looked up nothing in the computer and didn't check for where the available truck was. He just said "i don't know why they send anyone here you have to go to cohoes" I went to the one on ontario street and they had no trucks available in the size i had reserved. They found an available truck nearby at TNT where we ended up but still had to go to a separate lot to get the truck and clean the snow off of it. Phone call confirmation the day prior of the exact pick up location and that the truck reserved will be ready and available at said location.

Évaluation :

5

Excellent service à la clientèle. Saved me when I was in a pinch.

Évaluation :

5

Excellent experience and will return in the future

Évaluation :

4

Parking the vehicle is a bit tight, especially for a larger vehicle

Évaluation :

3

Would not recommend at night after closing, but better than no drop off at all.

Évaluation :

5

Owners very nice Answered all my questions Treated me like family

Évaluation :

5

Tom was very helpful and responsive to everything we needed.

Évaluation :

4

Could provide more complete instruction on operating vehicle

Évaluation :

5

Tommy was very helpful great place to rent a truck

Évaluation :

4

Nothing. Overall a good experience

Évaluation :

5

Tom runs an excellent shop. He was really helpful in confirming my online reservation and making sure I had the right truck at the right time.

Évaluation :

5

Person I dealt with was super nice and helpful. Will definitely rent from there again.

Évaluation :

1

I've rented many uhauls in my day... never had a problem. This time I was charged $300 for scuffs on the paint. It's insane. Never again.

Évaluation :

5

Nice guy in and out in 5 minutes

Évaluation :

4

The cargo van back was dirty and the seats had a lot of dog hair on them.

Évaluation :

5

Billing was deceptive and confusing... It was not stipulated that $19,95 was a four hour rate nor was it explained that insurance coverage was for a four hour rate and that it would be billed twice in one day for a rate of $20/8 hours for a usurious rate of $1800/month... The billing turned a good experience to a terrible experience and I will warn any of my friends and associates to consider an alternative other than U-Haul, when renting a truck or van!

Évaluation :

3

Please make sure an equipment is CLEAN before you rent out to a customer. I was very disgusted by how dirty a truck i rented was. There was a visible layer of dust all over on the surface of the dashboard, cigarette smell and very dirty floor mats. I picked up the truck regardless (out of desperation) via contactless service- mobile phone app because there was no one on site to immediately address my concerns. With a reputable company like U-haul, cleanliness should be top priority. Equipments should be cleaned and sanitized especially during these COVID days.

Évaluation :

5

Gentleman that was working was very friendly and helpful.

Évaluation :

1

Unacceptable

Évaluation :

4

The owner went over and beyond to help us with our move and definitely recommend this storage unit to my next friend.

Évaluation :

1

Rang the buzzer, no response. Tried calling, no response. Had to find another unit last minute. Very hard to find as well, was running around Cohoes trying to locate the office.