The only truck available in the size I wanted was an additional 20 mile drive to pick up and return, causing us to pay for 40 extra miles. Free or reduced cost mileage due to unavailability would be considerate.Crystal H.
Customer Reviews for T&W Towing LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Did not ask for a name or any information when the equipment was dropped off. I tried to let staff know about mechanical issues that occurred on the road and was only told "that's not good" instead of taking down my information and issues that I had so they could be fixed.Sarah R.
Was told that I could pick truck up at 9 Amon 7/25/21. I arrived at 930 to find door locked but was an employee was there to let me in. He proceeded to check the truck out to me but has only done the process one time. He needs more training. The receptionist showed up finished the checkout. Brought truck back and went online to complete return but your website was not workingTHOMAS T.
Le client n'a pas laissé de commentaire.Mariah L.
The experience was horrible, they have hidden fees ...they don't give you deposit back . Don't trust these scammers!Matt C.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.MICHELLE B.
I have an estate sale business which sometimes moving people into assisted living apartments, so I use the U-Haul trucks a lot. I stopped the day before picking up truck to confirm my reservation, everything seemed ok. Next morning we picked up truck, when we started it up it made a terrific noise, my son got out and seen where someone had tried to saw off the catalytic converter, we stopped and told the guy at desk, he did not seem to know what to do. There were no other trucks to rent, it was very important that we use the truck on this date. We had to stop and buy ear plugs the noise was so bad. I prayed we would not have any trouble.Joy M.
Le client n'a pas laissé de commentaire.STEVEN C.
Le client n'a pas laissé de commentaire.JOANNA S.
Le client n'a pas laissé de commentaire.WILLARD O.
Le client n'a pas laissé de commentaire.VANESSA M.
The person who usually does the U-Haul rental was not there. I was quoted a different price on the phone from Nina (in Minneapolis)at U Haul than charged. a difference of over 200.00. I did not have a choice but to take the U Haul. The guy working here tried hard, but did not understand the price difference either.CHRISTINE B.