Évaluations des clients Taylor Auto Parts

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Taylor Auto Parts

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barbara F. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Terry W. le

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Le client n'a pas laissé de commentaire.

Travis H. le

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Le client n'a pas laissé de commentaire.

Kevin T. le

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Have the equipment at the location at which you rented it. Don’t like going on a goose chase to find what I need.

Chanda W. le

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The workers were very rude.

Carol B. le

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This rental experience was terrible. When I made the reservation, I picked the truck size we needed and the reservation said I could pick it up at Guin, which was only 10 minutes from Winfield. Great! I then received my confirmation which said I had to pick the truck up in Vernon. Keep in mind no one ever notified me of this change and if I had not read the confirmation carefully, I would not have known. Vernon is approximately 30 miles from the moving location. I called customer service about this thinking it was a mix up. The person at customer service said that was the closest place that had the size truck I needed. I asked if it could be delivered to the Guin location and she informed me, "That is not how we do things". When I arrive at Taylor Auto, in Vernon, to pick up the truck, it took the employee thirty minutes to complete whatever he had to put into the computer system. He asked about the appliance dolly I had reserved. I told yes, I reserved an appliance dolly. He then informs that he did not have one. I explained it was supposed to be reserved and he said "well, I don't have one, you can take that regular dolly over there or you can check with other U-Haul places to see if they have one. As anyone who has ever moved knows, moving day is not the day to try to round up equipment that was supposed to be reserved. The employer at Taylor Auto then could not find the location in the computer that is on my reservation to return the truck, so he changes it. He obviously did not know how to use the computer system, or he would have been able to find the return location that was on my reservation. The next problem was when we got in the truck to drive it, one tire rem was bent, the truck itself did not sit on the frame correctly. It looked like the truck was being driven side ways down the road. My father, who drove the truck, is a retired professional truck driver. If not for his experience, there is no way this truck could have been driving the six hours to Loxley, Alabama. That truck needs to be serviced or junked. The next problem came when the helpers we reserved to load the truck did not show up. I spoke with Lonnie from Professional Moving multiple times before moving day. That morning about 9:00 a.m. Lonnie called to say they would have to put off the moving time from 10:00 a.m. to 1:00 p.m. because of thunderstorms. I told him it was raining but no thunder. He said he would start the guys my way, and then see how the weather was when they arrived. At 10:30, I called him back to tell him the workers had never arrived. He said he would call them to see where they were. He never called back, and in fact when I tried to call him back he would never answer the phone. I contacted U-Haul Customer Service about the problem. She tried to call him also, but he would not answer the phone for her either. She then found another moving company that had workers available. They had to come out of Birmingham so she told me it would be approximately an

William K. le

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Le client n'a pas laissé de commentaire.

Jim A. le

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Great help

Jake E. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Jay L. le

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The location was not Columbus, MS as promised. Quite a bit out of the way. No pads or boxes were available.

DOUGLAS V. le

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Make sure the truck battery is charged and that there is not a faulty battery when you come to pick up the truck

April H. le

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Very rude and condescending. Did not give refund and did not care to provide customer service. Had to contact regional manager in Bessemer AL to get situation handled.

Valerie H. le

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I was charged for 4 days of rental, when I only had the truck 3. I was over charged on mileage and was charged for extra miles. When I contacted Uhaul they did nothing to rectify this situation.

Jeff P. le

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Le client n'a pas laissé de commentaire.

PAUL P. le

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Location never offered any assistance to hook up trailer. He said, “I am in here (the store) if you need me.”

shelia B. le

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Le client n'a pas laissé de commentaire.

MARGARET S. le

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The guy that runs this U-Haul outlet is a jerk and not to mention rude as hell!! I could say awhole lot more, but trust me, this creep should not be in the retail business, not even auto parts in a sleepy little town. Do yourself a favor and go someplace else!!!

JIM A. le

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Very helpful