Customer Reviews for Taylor Rental
(Concessionnaire U-Haul dans le voisinage)

849 évaluations

5998 W Genesee St   Camillus, NY 13031

(315) 488-1563

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(315) 488-1563

5998 W Genesee St
Camillus, NY 13031

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Both check in and check out reps were very lackluster. Almost unfriendly--no service questions etc asked, no thank you for choosing us, truck interior was very dirty.

Carole B. 
Évaluation :
5

Nothing - taylor in Camillus is the best uHaul place around. Super nice - always my go to place to rent anything.

neil F. 
Évaluation :
5

It all worked out. Very attentive staff.

DEBORAHANNE D. 
Évaluation :
5

Everything was as promised. No issues no problems. Everybody was helpful and accommodating. Great crew. Great product.

Joe L. 
Évaluation :
1

Upon pickup of the trailer, I was told the jack - lift was broken. I was asked by the U-haul attendant if I really wanted this. I said I needed it for early morning. I brought my own jack since the trailer jack was broken. Note, this trailer was Very used.. Both tie straps were worn, so much that on two occasions the straps came loose leaving my car not secured, We stopped a an auto parts store and picked up ratchet straps to complete our journey. I believe U-haul could be neglegent in releasing this trailer to me. I have videos of the trailer condition and wll await your response before releasing it on you tube. and yelp

Leonard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMYL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Nothing. Their on point!

BRANDON T. 
Évaluation :
5

John at Taylor is always super nice and always professional.. he's the reason we keep coming back to this location

GLEN ERIC W. 
Évaluation :
3

Hidden costs

STEPHEN BENNETT B. 
Évaluation :
5

I don't know how you could improve... the man at the desk was very pleasant and polite, reserving a truck was easy and the whole process was smooth. Even extending hours of use was easy peasy!

JEANNA M G. 
Évaluation :
5

I'm always pleased with this u-haul facility. The employees are incredibly kind and knowledgeable.

Kevin R. 
Évaluation :
4

Make sure you check the fuel gauge and compare to the contract paperwork. Mine was 1/4 tank off so I had to put almost 20 $more fuel in than I actually used. I dropped off on a Sunday , they were closed or I would have complained!

Matthew W. 
Évaluation :
5

Great service, convenient location, servicepeople helpful.

DOUGLASWILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger P. 
Évaluation :
5

Very easy to work with, no issue. Great people, John was a pleasure. Merci.

ken K. 
Évaluation :
5

Everything was great.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR SCOTT B. 
Évaluation :
3

Truck floor and interior was dirty and needed to be wiped down. Really disappointed given the pandemic that so little was done to maintain the cleanliness and sanitization of the truck.

Richard M. 
Évaluation :
5

Everything clean Easy rental , no problems.

STEVEN ANTHONY K. 
Évaluation :
5

Have rented here and will again. No issues.

SCOTT P C. 
Évaluation :
5

THE UNIT NEEDED NEW WINDSHIELD WIPERS. ESPECIALLY IN WINTER MONTHS IN NY, THESE SHOULD BE IN GOOD SHAPE.

Andrew H. 
Évaluation :
1

Van was not a 1 one way trip like I had been led to believe on the website, which was very inconvenient since I was moving out of town. And of the 3 vans sitting in the lot at the time of pickup, I was given the one with a faulty door. The latch on the rear door was broken, and took much tinkering and finagling to get it into a usable state for the trip. Calling the rental house about it resulted in almost nothing and the person on the phone didn't seem to care much that the van had already been loaded and that we were on a tight schedule to arrive at our destination. Will not be using U-Haul services for any other moves in the near future.

Rocco L. 
Évaluation :
5

I rented this vehicle to pick up my new living room furniture. When I arrived to the furniture store and opened the back door the entire floor was covered in mud. I had to put my new furniture on the mud covered floor. Luckily the furniture was wrapped in plastic because mud flew all over the plastic as I was driving. This also created a mess inside my home when carrying the furniture in. I was very disappointed

Louis C. 
Évaluation :
3

There was no windshield wiper fluid and every stop we made I had to throw snow on the windshield to clean it off. Wiper blades are awful and need to be replaced. Dash was covered in dust. Definitely not clean.

MARIA MICHELLE S. 
Évaluation :
4

Only issue I had was that we asked if blankets were in the truck. We were told there was BUT we were not told there was a charge. With that said we had brought our own blankets "just in case" which was helpful. It would have been nice to know before hand that there was a fee to use the U-Haul blankets.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET C S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINA M C. 
Évaluation :
3

Truck was never cleaned before I was rented the truck. There was even trash in the back of the truck that I had to clean out before I could use the truck. There was mud all over the front end of the truck and on the floor of the truck. Also the windows where dirty and I cleaned them so I could see better. The truck also needed a front end alignment. Bad driving experience from the Camillus N Y area to Tampa Florida.

dennis N. 
Évaluation :
5

Very helpful and friendly.

DOMINICK J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE LYNN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christiane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika F. 
Évaluation :
2

Clean truck better, check fluid levels(no wiper fluid in truck at time of pickup).

BENJAMINTHOMAS H. 
Évaluation :
5

Exceptional service.

THOMASMICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank K. 
Évaluation :
5

Excellent drop off experience. NO issues.

walter W. 
Évaluation :
2

We reserved a 15' truck but got a 10' foot truck which made us have to take two trips instead of one like we planned. Then the online check in wasn't working effectively and we didn't end up leaving with out truck until 20 minutes after our reservation started. At least the staff member inside was nice and helpful. But still bummed they decided to downgrade our truck size without asking us.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL A K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTOPHER J L. 
Évaluation :
5

This is my 4th time renting from this location another outstanding experience, the staff is always friendly and helpful! I would recommend this location to anyone that needs to rent any equipment

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM CHRISTIAN B. 
Évaluation :
5

This location and the one in auburn are both great. The guys at Camillus do uHaul as well as tool rental. Highly recommend them. Super nice guys

neil F. 
Évaluation :
5

Perfect as always!

DONALD W JR L. 
Évaluation :
5

The staff is knowledgeable friendly & does the paperwork in a timely manor. I go to this location even though its further away because of the exceptional customer service

SANDRA LORRAINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

A little speedier checkout would be helpful.

ANDREW JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie W. 
Évaluation :
3

I was supposed to pick up truck at 8:00am but received the key code at 9:00 after being on hold for 25 minutes. That made for a very frustrating start to my day!!! The loaders were waiting for me!!!

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra H. 
Évaluation :
5

perhaps more than one person handling the rental counter. Or at least someone to jump in when the rental person is occupied.

RICHARD ALLAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEHAD M A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly G. 
Évaluation :
5

John at Taylor rental was awesome and I can't think of anything they could have done any better. Awesome professionalism! Thanks John.

JOSEPH D T. 
Évaluation :
5

Very customer friendly

GEORGE W. 
Évaluation :
5

Nothing everything was great!! Great customer service friendly happy also recommend the right vehicle for the job. Definitely use this location again and highly recommend to others!! Thank you for the great service!!

NANCY A R. 
Évaluation :
5

The ride was smooth and easy to drive. I enjoyed driving the van and my daughters mattress and box spring fit perfectly laying down.

Mary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray N. 
Évaluation :
1

This truck that I rented was filthy dirty, it had saw dust all over the seats, the console.the steering wheel and all over the floor. I'm sure it wasn't disinfected. I had to clean it when I got home, I took disinfectant and applied to accessible areas. Secondly, and this made me nervous, the engine light was on, there was a message that the air bag needed service, the tailgate light was on. I'm really having a hard time believing you would rent a truck in this condition to a customer. In my opinion, you should refund at least a portion of the amt of money I paid for this rental. I would be ashamed to hand this vehicle over to a customer in the shape it was in.

JOHN M H. 
Évaluation :
4

My U-Haul van had a strong smell of hay and remnants of hay all throughout the back of the van. I hope my belongings headed to my new apartment do not retain any of this strong smell.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
5

Always superior service from Camillus Taylor Rental

DONALD W JR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN S. 
Évaluation :
1

I was Charged for a "convenience" fee, which conveniently no one told me about until after I was charged for it. I got billed an extra 20 $because no one said that you had to self-check in the vehicle online as apposed to what they did say which was to just drop off the vehicle when I was done with it. Ultimately VERY disappointed!

JOSHUA GAGE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe G. 
Évaluation :
5

The truck did have some maintenance indicator lights on. (check airbags), driver seatbelt light Stayed on even though Seatbelt was fastened. Overall good experience.

TERI A B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA A F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
5

Nice people,not too busy to help you and answer questions,simple to deal with,in and out no waiting.

DEBORAH A T. 
Évaluation :
5

THANK YOU! Very helpful and accommodating. Service was great all around.

Amy B. 
Évaluation :
5

Outstanding customer service! They even called me by my first name when I returned truck rental hours later. They are a first rate company!

donna Q. 
Évaluation :
5

Very quick and easy.

jomarie P. 
Évaluation :
4

The gentleman who waited on me was kind and efficient.

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jomarie P. 
Évaluation :
1

First, I reserved a 17' truck (confirmationstill in my email) but got 15' truck. No one called me to tell me a 17' truck was not available. I learned this the night before moving when I checked in. Customer service just told me to call and complain when I emailed them which makes no sense at all. Aren't they customer service afterall?? Then, the mileage was 90+ when it couldn't have been more than 50. I mapquested the addresses to confirm. My experience with you has been incredibly awful. I need to be refunded for the mileage difference.

Orion B. 
Évaluation :
5

No improvement necessary.

Jessica W. 
Évaluation :
5

In this difficult time the associates wore masks and had set up at the check out not to get too close. Everyone was friendly and all went as planned. A pleasant experience.

michele J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

nothing it was great

Joshua J. 
Évaluation :
5

Great service - everything went smooth and clean. App return was very easy and reassuring.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick S. 
Évaluation :
5

Ralph was excellent! He does an outstanding job: knowledgeable, personable, and extremely helpful. Because of him my move was very easy! Thx Ralph.

bruce S. 
Évaluation :
5

Excellent customer service, very friendly & fast service excellent staff, I would highly recommend this location

John M. 
Évaluation :
5

I think the washer motor on my truck was broken. No fluid came out and made no sound when activate. Just an FYI.

William D. 
Évaluation :
5

Très bien

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Non reviews have been submitted for this location.

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