Évaluations des clients Taylor Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Taylor Rental

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alfred V. le

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Le client n'a pas laissé de commentaire.

RALPH A. le

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very happy

muhsin A. le

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Manager was awesome, most excellent service and very supportive of customer needs! Uhaul needs many more like him.

Edwin B. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Mileage is priced to high

James M. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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Le client n'a pas laissé de commentaire.

Alex S. le

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Staff was very courteous and helpful and truck was in excellent condition at a reasonable price.

Kim G. le

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I was unable to do your online check out because location services weren’t available although the setting was set correctly on my phone.

PAUL W. le

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Training training training

William M. le

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Le client n'a pas laissé de commentaire.

David O. le

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Was given the last truck available (smaller than I wanted) and tire pressure warning was on the entire trip (known problem). Difficulty getting answers to insurance questions... SLI. I’m still not sure if I was even insured during the trip for anything other than the truck itself.

Michael W. le

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Le client n'a pas laissé de commentaire.

GEORGE M. le

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Uhaul system was very slow. Wouldn't accept my license until the 3rd attempt. When I tried to return the trailer the site couldn't find my location so I couldn't use it.

sheri A. le

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Tailor rentals were great. Uhaul didn't have the truck size reserved. The truck was full of water and really messy. You were really rude as well as did nothing to solve the problems. They are wrongfully charging me for their mistakes and not a company that we will use again.

Patrick A. le

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Very friendly & helpful staff.

Jacob B. le

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Le client n'a pas laissé de commentaire.

Jim C. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Very disappointed that my online reservation to include an appliance cart was accepted but no cart was available. I had to go to another city the next day to get a cart. You had several days to inform me that my pickup could be changed so I could have the cart. The dealers were helpful but the online system failed.

Stewart M. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Expand hours. B/c they close at 5 p sharp, I had to pick up the truck at 4:40 phish the day before b/c I was leaving at 6 am the next day to go to Westchester area and back in one day.

sandra W. le

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1. More and BIGGER signage (a banner with arrow visible from the street)! Current sign is not visible from the street. I drove past and had to turn around. Then I parked and went to go ask someone where Taylor Rentals is, then I saw a sign on a door that said "LOOK" and pointed to the teeny tiny Taylor sign at the very back of the property. Even that sign is not clear. That sign says where to "drop off" a rental. It does not say to come back and rent a truck! So I had to get back in my car and drive to the back. It would have been nicer experience if I didn't have to guess. 2. Offer customers water on hot days over 80F?!!! :) I would have given 4 stars if #1 and/or #2 had happened. 3. Friendly staff! No need to improve friendliness! Thanks so much for the rental!

Cassandra E. le

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Have all equipment ready to go and have the checkout process run quicker and more smoothly

Matthew L. le

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They added the insurance that u had already declined to my order and billed it to my credit card before telling me. It took an hour for them to finally refund my card and bill me properly. Seems like they were trying to make me wait ling enough that i would give up on the $30 charge.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Chris E. le

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Very friendly and helpful, I've already rented again from them.

Mohammad A. le

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Le client n'a pas laissé de commentaire.

AAron L. le

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The guy who moved the trailer to its parking spot can back-up-drive like a champ! Friendly folks working here.

John L. le

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Le client n'a pas laissé de commentaire.

Justin R. le

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If you return the equipment 3 days early you should get some kind of credit. Also they didn’t have a two wheel dolly like I needed when I rented the trailer. The trailer was missing the extension cable to plug into my truck. I had to go buy my own.

Diane R. le

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Le client n'a pas laissé de commentaire.

Lucia A. le

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Le client n'a pas laissé de commentaire.

Coralyn H. le

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First off.. this was not the contracted pick up place which, I hear, is common with U-haul.. to have to drive out of the way to pick up the equipment. The people at the pickup place were nice enough but the windshields were filthy and the front tires on the truck were about a hair away from the wear bar and not aired up evenly. We found this out when we flatted because we picked up a 5/8"nail that wouldn't have pierced through a decent tire. The tire was patched by the U-haul service contractor and we were sent on our way. Later we hit some heavy rain and were very concerned about hydroplaning. I don't know who decides when tires are replaced so that may not be on them but on corporate.

Brian B. le

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Le client n'a pas laissé de commentaire.

cynthia M. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Strange grandma/grandson(?) combo here. Neither were helpful.

DAVID G. le

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Le client n'a pas laissé de commentaire.

Katrina H. le

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Le client n'a pas laissé de commentaire.

Kathleen A. le

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I only dropped it off here. There was no one around.

Patricia M. le

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Le client n'a pas laissé de commentaire.

Louis U. le

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Nathing keep up the good work

Julie D. le

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The online pickup process didnt go smoothly at all. It took almost an hour to complete the process despite the fact that I had brought all materials U-Haul told me to bring (ID, passport, license, etc). The agent who verified my information was rude and unhelpful and it was unclear what kind of picture of myself was necessary. Instructions provided by the site and by the agent were not clear. It was very frustrating.

Dawn B. le

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Le client n'a pas laissé de commentaire.

Joanna B. le

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I called the location a number of times during normal business hours to confirm that I could drop off my rental 24/7 using the app and no one ever answered the phone. Since my rental was due to be returned by 8:00 am, I went to return it the evening beforehand, right at close of business. Unfortunately, the staff had just left and the location was undergoing maintenance so the lot was inaccessible and (and I was told by maintenance staff that it would be inaccessible for the next 24 hours) but there were no instructions for where to return vehicles in the meantime. Ultimately, in walking around the perimeter of the building I found a secondary lot where the facility's trucks had been relocated and returned my truck there. But all in all was not a positive or prompt experience. If the facility was going to be unavailable for returns, I should have been notified and given an alternate location to return the truck.

Eric S. le

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Le client n'a pas laissé de commentaire.

Joel C. le

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Very friendly folks @ counter -- computer problems slowed down the transaction but no big deal ^_^

Erica M. le

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Actually have your truck readily available and maintained for the customer at the pick up time. I already filed a complaint which I will follow up with in a day, but my service here was so horrible along with what actually happened I will never use U-Haul again. I’m done being your customer. Your policies for late arrivals messing up people who made reservations is atrocious.

Ronald G. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Le client n'a pas laissé de commentaire.

Cynthia T. le

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Le client n'a pas laissé de commentaire.

Loren B. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Le client n'a pas laissé de commentaire.

Marcia C. le

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Everyone was very helpful and made drop off easy.

JeriAnn A. le

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Le client n'a pas laissé de commentaire.

Jonathon S. le

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Le client n'a pas laissé de commentaire.

Joyce L. le

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My vehicle was not ready for pre-office hour pickup as I had reserved it. Fortunately staff came into work early and helped me to get on my way quickly. The staff was very helpful.

NICOLE S. le

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One of the points of uhaul is one way trips. This location told me I could not do a one way trips upon pickup of the truck, so I had to pay for extra miles on a return trip.

Harris J. le

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love uhaul

Mary Beth O. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Appreciate the local staff for digging the trailer out of 2 feet of recent snowfall. They were extremely courteous and worked to get the trailer ready and hooked up, despite the adverse weather conditions.

Sandra S. le

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Le client n'a pas laissé de commentaire.

Martin A. le

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Have snow & ice off the windshield, customer had to remove it.

Malerie S. le

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Give more accurate price quotes, and offer suggestions for keeping prices lower.

CATHY M. le

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Le client n'a pas laissé de commentaire.

Duane S. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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One of the tires was going flat.

herman B. le

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Very quick drop off, trailer was off my vehicle before we even finished the paperwork.

kathryn S. le

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Le client n'a pas laissé de commentaire.

adam M. le

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Send someone to move the stuff for me- just kidding they are very professional and courteous.

Megan V. le

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Le client n'a pas laissé de commentaire.

Gina C. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Le client n'a pas laissé de commentaire.

Beau W. le

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Great service. Clean truck. What more can someone without his or her own moving van ask for? Massaging seats I suppose, but I ain't the Queen of England so I'm happy.

Eugene S. le

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Service was very slow. Tried to overcharge me for gas. I only drove the truck 15 miles - put in 2 gallons of gas & they still said I owed like $15 for fuel.

brian R. le

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keep it up

Jennifer W. le

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We live in Cortland where there is a U-Haul location, but we had to drive to Ithaca to get the truck. this took extra time that we needed for loading.

Deanna M. le

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Le client n'a pas laissé de commentaire.

jacob G. le

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Taylor Rental is a welcoming place, efficient and works with the customer. A stark contrast to the U-Haul outlet down Elmira Rd, in Ithaca, where they gave away our booking and were extremely rude to us. Taylor Rental went out of their way to save the day!

Maureen N. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Friendly and professional.

Daphne S. le

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The truck was leaking, I was told I can bring the truck back and get a different one but it had to be back by 2PM that day. Just make sure I don't put anything where it can get wet? The engine sounded horrible and it didn't seem to want to run properly

TIM M. le

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Le client n'a pas laissé de commentaire.

doug S. le

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Le client n'a pas laissé de commentaire.

Violet M. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

Adriano G. le

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Le client n'a pas laissé de commentaire.

Danielle S. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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Le client n'a pas laissé de commentaire.

Katherine A. le

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Le client n'a pas laissé de commentaire.

philip Z. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Sylvia N. le

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Did not find out that the equipment was not well maintained until I was using it. I rented a 4X8 trailer that ended up leaking while I was driving and I called back to this location for help and all they said was I had to call the roadside number. No sorry this is happening, no sympathy for the fact that my antiques were getting wet in a trailer that should be keeping them dry. Roadside said I could call their insurance company and make a claim as I was not willing to pull over and wait for them to bring me another trailer. Nice attitudes as it was not their stuff however, it would be different if it was theirs. This was not my preferred location.

Gregg S. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Minda B. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Both locations outstanding customer service. Great rental experiance.

peter A. le

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Daughter had to pick it up ( just by luck she went back to Ithaca a day earlier to pack, otherwise never could have gotten there in time). Pick-up time got changed by Uhaul a few days before via a voice message... Bad time to start scrambling ... No Uhaul truck meant no move. Also , was going to be Elmira... More bad news.

Michael A. le

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Le client n'a pas laissé de commentaire.

John D. le

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The ladies here are very competent, helpful, and cool under "pressure." The pressure derives from your (U'Haul's) TERRIBLE computer reservation system which seems to always be down. The last two times that I reserved trailers the staff was struggling with the reservation system/software. Time to get your act together.

Harold W. le

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The customer service lady at the desk was awful. My original reservation was moved to another location a lot further away. Couldn't get her to understand I would take a different trailer at their location and she couldn't tell me what they had. She was very rude and impatient with trying to accommodate me when all I wanted to do was rent a trailer.