Customer Reviews for Taylor Rental
(Concessionnaire U-Haul dans le voisinage)

702 évaluations

1306 Main St   Sanford, ME 04073
(@ Rte 4 & Rte 109)

(207) 324-4860

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 4h30 pm
  • Mer : 8h am à 11h am
  • Jeu : fermé
  • Ven-Sam : 8h am à 4h 30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(207) 324-4860

1306 Main St
Sanford, ME 04073
(@ Rte 4 & Rte 109)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 4h30 pm
  • Mer : 8h am à 11h am
  • Jeu : fermé
  • Ven-Sam : 8h am à 4h 30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

I think you should update your computer system. I had to wait until the system came back up after being down for an entire day. The gentleman that helped me was very nice. And helped me a great deal. It was difficult for him the get me the renal due to the computer not working properly. He went above and beyond to make it possible for me to get the truck I needed. I feel badly for him that he had such trouble with the computer. All and all I would go back to this location if I need a rental again.

Marla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg T. 
Évaluation :
2

When picking up the trailer I was given a unit that had really really bad tires. Brought it up to the U-Haul personnel that was helping me out, and his reply was can't do anything about it. Would never recommend that location based upon my own personal experience. If anybody on the U-Haul side would like to contact me, I would gladly share the photos of the tires that I brought up to there attention.

Bunna R. 
Évaluation :
5

I used the online mobile pickup and drop off system and it worked great. Really easy process from start to finish, including booking. Thank you! Amy Stein

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick B. 
Évaluation :
1

saco -maine this office employee very rude to custmore

VYOMESHKUMAR D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Can't think of anything. Pick up was quick and easy, drop off was smooth and rapid. Vehicle was clean and clerk was pleasant and personable.

Elizabeth K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine D. 
Évaluation :
5

very friendly employees

Brigitte M. 
Évaluation :
4

Van smelled of smoke and the cab was not clean. Low tire pressure sensor went off and low washer fluid sensor went off.

Charles W. 
Évaluation :
3

I found the engine light on and after the trip I found that the roof of the truck had a tear in it letting rain in during my trip. This information was not given to me at the time of rental.

James N. 
Évaluation :
5

This location was courteous, professional and quick.

Debra M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
1

When the asshole checked the gas gauge He said I didn't fill it up probably. Witch I do . He was just to lazy An wanted to rip me off money The guy did not get in the truck to look at the gas properly while sitting in the driver seat . He looked at it from the ground An from the left . So it looked like less gas was in there then a quarter tank. So they ripped me off saying I didn't put the gas back were it was.

BOBBY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DavidS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

The gentleman that helped me was very nice, very helpful, warned me about the soft ground so I didn't get stuck pulling in and out. Wonderful experience at this location.

Christine M. 
Évaluation :
5

Check washer fluid. Used twice and was low light came on. Other then that service was excellent

Richard S. 
Évaluation :
3

I returned this trailer Weds 10:30pm, the dealer did not check it in until 11:26am Friday

Christopher P. 
Évaluation :
3

The truck was not clean on the inside.

Laura C. 
Évaluation :
5

Everything was good! Great customer service!!

Tonja D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert V. 
Évaluation :
3

The staff are not friendly or very helpful. Truck had a lot of snow & ice on top that when it came off it broke the windshield. I try to avoid renting from them, would rather go to Don's auto in Alfred or the place in Waterboro

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Guys at the Sanford Taylor Rental / UHaul were awesome!

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
5

Excellent experience from beginning to end. I knew it was going to be a high-stress move for me, however, the kindness and sense of humor extended at the location really changed my mood. I ordered the truck online. The whole experience was easy, streamlined and excellent. Thank you, guys!

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

We were very happy with our experience! When I showed up for the reservation, I realized I booked for the wrong day. The gentleman at the counter was very nice and switched the reservation with no issues. We were very thankful! The van was clean and ready to go. The return was just as easy. Many thanks to for the kind and easy experience!

Elizabeth R. 
Évaluation :
5

Was able to complete the online check in the day before the truck rental. Quick and easy to pick up the next day . Truck had a pair of dolly's and several blankets in the box that helped make loading & unloading much easier and the blankets were nice to have to protect our wooden furnishings.

Patrick G. 
Évaluation :
3

Radio did not work. Glad I wasn't going long distance. Otherwise good experience with truck

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
5

Dropped off truck as instructed, business did not have Sunday business hours. I am still stuck trying to deal with OVER BILLING WHICH HAS YET TO BE RESOLVED!!!!

ROBINJ J. 
Évaluation :
5

Very helpful and professional staff. Used this location several times without any issue at all.

Sherwood W. 
Évaluation :
4

Gas tank wasn't full I brought it back full

Francesco D. 
Évaluation :
5

It was easy to schedule, pick up and return the van

Paula R. 
Évaluation :
4

Convenient and easy.

David C. 
Évaluation :
3

Convenient location, good customer service, simple and straight forward. Truck was dirty but it drove and operated well. That's all I'd ask for.

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhett S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
3

I had ordered 24 blankets with the rental truck; none were available, so I had to make an extra stop in Portland to pick up blankets. The staff in Portland provided me with blankets and even loaded them into the truck for me. Very nice touch.

Kristina W. 
Évaluation :
2

I was charged for 300 miles in the rental â€" my big mistake was trusting the location. Lesson learned. Unfortunately I am associating that with UHaul. When I added up the trips we took the total mileage came to 112,2 miles. Basically I was overcharged approximately 130 dollars. We asked in the beginning to estimate number of miles, we estimated 150. The van also had heavy smoke odor. And the right side mirror wouldn't hold its position. Another option is needed between yes and no for equipment maintenance / cleanliness. The van was clean, but smelled bad. Right side mirror needed help but that was the only issue.

Mary H. 
Évaluation :
3

The cargo area wreaked off cat urine. As soon as the gate was lifted the smell poured out. Fortunately I was only moving around some wood, but if had been moving all of my personal belongings I would have been so upset and unable to use this truck. Very surprised they didn't clean it given how obvious the odor was.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia O. 
Évaluation :
1

I tried to be in constant contact with this place but they never answer their phone. My truck had to be late because of contract problems with the house im buying. I only got threatening emails and texts threatening to call the police and report truck stolen I received gas charges that were a lie and charged some service fee because the app didn't let me mobile upload due to location not loading. I told the person on the phone and they made account notes that the app wasnt working. This took me a lot of extra time to try to get working.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E. 
Évaluation :
5

Continue good service. Work with Customer to address their need.

Rick R. 
Évaluation :
5

keep track of the customers requests. do not over charge them for equipment they do not request or use.

Mark F. 
Évaluation :
5

Excellent service à la clientèle. Friendly attendant. Excellent communication with text and email.

Stephen M. 
Évaluation :
5

Customer service was excellent...

Diane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C C. 
Évaluation :
1

Dirty, grimy. Unsanitary and the counter had some sticky stuff all over it. Dudes were telling racial jokes in the back. I didn't know people used the ‘N' word anymore.

Patrick Tennyson K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
2

the one gentleman that was working when i picked it up was horrible the one wearing the trump t shirt and hat racist homophobic bigot you don't talk to customers like this leave your politics at home not in the workplace the gentleman that was working when i returned it was fine just the one when i picked it up..

Donald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARROLL A. 
Évaluation :
5

Again for UHaul, same comment as above

ADAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

I returned the vehicle with less miles than the estimate but they said no credit. I estimsted 50 miles but only drove 33 so I overpaid by 17

Richard A. 
Évaluation :
3

The mobile app could isnt the most user friendly, was unable to take pictures during initial inspection to notate the cleanliness of the cab, it was clean but smelled stale cigarette smoke. Also, I am aware mileage is a charge, but when I brought the truck back it had an extra 1/4 tank of fuel than when I picked it up, certainly more than the mileage I went over, feel it should have been considered even at that point, no extra charge.

Kristopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shari L. 
Évaluation :
4

I would like to know why there is someone else's name Incorporated to my email address I didn't rent the other truck Daniel hadn't rented the truck his information is coming to my email

Daniel H. 
Évaluation :
1

I wanted a van they gave me a truck even though they had a van available. I found out why after I brought the truck back. It was so they could charge more money per mile. The truck was a total death trap. Worst vehicle I've ever rent. The breaks were grinding terribly. I let the CSR know how upset I was. As I walked out he started shouting obscenities at me. Far as I can see U-Haul at Tailor rental shouldn't be in business

Nicholas S. 
Évaluation :
1

Customer agent wasn't wearing a mask. Coughing and hacking away. I heard him tell another customer that ‘China flu' isn't real. I'll never rent anything from uhaul again. Racist pigs-all of you. My wife's Asian and you're all racists.

Patrick K. 
Évaluation :
3

I needed to extend my rental and ask questions and the U-Haul customer service line was awful. Three times I waited on hold over thirty minutes before giving up. It resulted in me getting charged for two extra rental days despite returning the truck on time. Unimpressed

Ryan F. 
Évaluation :
2

Needed a 15' truck for the day. Arrived and took possession of the truck. Rear storage area was fine, clean & orderly. Cab was a mess. Looked like the last users had smeared the windshield inside with muddy fingers.Cab was never cleaned . I reserved this truck 3 days before the move. This is the second U-Haul dealer in Sanford that has not cleaned their trucks. Next time find an alternative to U-Haul.

Joseph H. 
Évaluation :
5

Automatic transmission seemed to be having a problem, but it made it through the job.

Graham C. 
Non les évaluations ont été soumises pour cet établissement.

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