I would like to know why there is someone else's name Incorporated to my email address I didn't rent the other truck Daniel hadn't rented the truck his information is coming to my emailDaniel H.
Customer Reviews for Taylor Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wanted a van they gave me a truck even though they had a van available. I found out why after I brought the truck back. It was so they could charge more money per mile. The truck was a total death trap. Worst vehicle I've ever rent. The breaks were grinding terribly. I let the CSR know how upset I was. As I walked out he started shouting obscenities at me. Far as I can see U-Haul at Tailor rental shouldn't be in businessNicholas S.
Customer agent wasn't wearing a mask. Coughing and hacking away. I heard him tell another customer that â€˜China flu' isn't real. I'll never rent anything from uhaul again. Racist pigs-all of you. My wife's Asian and you're all racists.Patrick K.
I needed to extend my rental and ask questions and the U-Haul customer service line was awful. Three times I waited on hold over thirty minutes before giving up. It resulted in me getting charged for two extra rental days despite returning the truck on time. UnimpressedRyan F.
Needed a 15' truck for the day. Arrived and took possession of the truck. Rear storage area was fine, clean & orderly. Cab was a mess. Looked like the last users had smeared the windshield inside with muddy fingers.Cab was never cleaned . I reserved this truck 3 days before the move. This is the second U-Haul dealer in Sanford that has not cleaned their trucks. Next time find an alternative to U-Haul.Joseph H.
Automatic transmission seemed to be having a problem, but it made it through the job.Graham C.
I am furious at my experience at this rental location. Not only was my rental covered in snow (please note that there were other vehicles in the lot that WERE NOT covered in snow), the interior smelled horrible and was cluttered with trash under the seats. The wheels were so bald I almost couldn't pull out of the rental lot and then the high beams wouldn't stay on. I had to hold the high beams stick with one hand while trying to stear with the other. It was a terrifying experience. I picked up my uhaul after shop hours so was not able to speak with personal. It also seems the shop does not return phone calls and keeps short opening hours. To top all of this off I was charged an EXTRA 97 $for what I do not know. I have had to move seven times in the last two years and I have used Uhaul for each move. This was my first encounter with this particular rental site and I will NEVER go back. This experience has also upset me so extensively that I have no plans to ever use Uhaul again. Nor will I recommend your company to any friends or family.Amber M.
Le client n'a pas laissé de commentaire.CRYSTAL C.
Making sure trucks are clean for the next customerFrancesco D.
Truck was in poor condition. Felt like shocks were gone. Had to pull over and get a mechanic out it got so bad. He took it for a test ride but said nothing was wrong. It rode a little better after but I noticed there was fluid leaking out around the axles after I stopped for the night. The drop off location wouldn't accept the vehicle and said the lot was full. Felt like I was given a lemon that no one wanted. Terrible experience.Michael S.
Truck was covered with snow on pickup. Back was mot swept outKevin G.
The worst experience with Uhaul in 30 years!Manfred D.
The store itself was quite messy & a little run down, but the employees were very nice and helpful!Rachel H.
Le client n'a pas laissé de commentaire.FRANCIS W.
The trailer was meant to be 5' by 8', I needed it to be 4 and a half. I questioned the size upon picking up the trailer, was told the didn't have a measuring tape on them and it was 5 ft wide, it was not, was unable to use the trailer. Was still charged for the rental. BooKurt V.
Everything was great! No complaintsJames B.
Le client n'a pas laissé de commentaire.mark C.
Nothing...vety helpfujeanette L.
Le client n'a pas laissé de commentaire.TODD O.
They were just short of hostile. They were unhelpful and unfriendly, acting as if returning the trailer I did not rent from them was a hassle and burden.Thomas W.
Le client n'a pas laissé de commentaire.Sam T.
Le client n'a pas laissé de commentaire.MARGARET C.
Le client n'a pas laissé de commentaire.cindy L.
Le client n'a pas laissé de commentaire.gordon H.
Everything good. Trucks were accepted and processed at this nearby location, rather than the one farther out.Roger B.
Hello, I rented a 10ft box truck on October 2, 2020 it was rented for one day. It was returned the same day with a full tank of gas. When the clerk at the counter had asked â€œ how many miles do you think you will use ?â€ I responded with around 50miles. I arrived at that number due to the fact that the routes being travelled I had mapped out and the mileage calculated between the vehicle stops was accurate to my trip as the Rental only went to these pre-marked routes which the total mileage equates to 54,55 miles. If the vehicle charge was 19,95 $ per day and the SafeMove insurance was an additional 14,00 $ and the Rental Tax was 15,18 $ with a 1,00 $ Environment Fee. The final total should be 105,13 $. My invoice that you charged me says I drove 118miles total which is highly in accurate, and the final total the invoice claims I owe @ 0,99 $ per mile equals total price 166,95 $. You are overcharging me 61,82 $ This is not acceptable and this matter needs to be rectified ASAP. Next steps are filing complaints and reaching out to my bank. I can be reached via email or my contact number is: (732) 447-8092 Regards, Jason RizzoJason R.
Be responsive in your customer service. I have charges on my bill that were not supposed to be on there an nobody is responding. The uhaul worked functionally, but had sticky gross stuff in the cup holders etc. Then I got charged a cleaning fee which is laughable given how gross it was when I picked it up.Rob W.
Friendly and helpful. Vehicle was ready when I arrived. Will recommend to anyone looking for a great rental.Robert P.
It was an efficient and professional transaction. I will return when I am in the need of a rental again. Kudos to Sanford, ME UHAUL staff.STEVEN B.
Le client n'a pas laissé de commentaire.Thomas J.
Le client n'a pas laissé de commentaire.ALAN B.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Gary E.
Le client n'a pas laissé de commentaire.Richard H.
This location was dirty (dust on items, furniture pads haphazardly on the floor by the entrance), workers did not perform a vehicle inspection with clients, no mask use among the three workers, obscene music blaring, and one worker wore a political hat/ subjectively inflammatory shirt that is inappropriate business attire. I would recommend Uhaul reassess their contract with this business. These workers/business, most likely, are not good examples of the ideals Uhaul wants to portray.Mital S.
I paid for a dolly and the furniture pads and they were not in the UHAUL. Also the online pickup was not working and it took me over 2 hours on the phone with customer service and online chat before I could get the code to get the keyJonathan R.
Le client n'a pas laissé de commentaire.Sharon M.
More precaution taken for health concerns during a pandemic, more appropriate professional attire, and a cleaner environment. For anyone potentially entering this establishment be aware masks are not used AT ALL and pro trump with anti abortion attire is worn by the employee.Lindsey M.
Le client n'a pas laissé de commentaire.larry B.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.Paul V.
Trailer was old and beat up, but it did what I needed it to do....... The hitch on the trailer I rented was in dire need of upgrading, but I had no issues with it overall.William Y.
Fix your ridiculous online pick up/drop off system. It takes forever and is full of bugs.Hillary S.
I don't understand why you emailed me a receipt from a rental in August 2020, when I haven't used your services?Denny C.
Le client n'a pas laissé de commentaire.Justina B.
Great job by Taylor Rental at Sanford!ROBERT H.
no one in this business was wearing a face mask, not cool.RICHARD H.
I was told the drop off in Sanford in Me was open on Sunday till 4:30 Arrived before 4 pm, CLOSED ! Bad cell service, so I could not complete on my cell. Then got charged an extra 20 $you kidding 220 $wasn`t enough for a 5 hour rental. Call the next morning and the clerk was an utter jerk. TORTURE !STEVEN B.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.Ross M.
I recently sent an email to UHAUL asking for a refund. I have not heard back so I am trying to get in touch through this review. The cargo van that I reserved on 7/9 for 7/10 at a 3:00 pick up was not available because the person renting it did not return it on time. I have rented the cargo van in the past and feel confident driving this vehicle. That is why I chose this vehicle. The staff called the driver and he was not going to be back for 35-45 minutes. My obligation to pick up our new washing machine was 3:15. The only option was a box truck which I was not comfortable driving. My husband left work early to drive the truck so we could pick up our washing machine. The appliance store owner had to stay until the end of the day to wait for us to arrive. Everything became complicated because the cargo van that I reserved was not available. Since you guarantee that the vehicle reserved will be available, I am requesting the 50 refund. Thank you. Jess Donnelly 297 Twombley Road Unit A Sanford, Maine 04073 207-651-7242 Uhaul Location is at Taylor Rental in Sanford Maine. Reservation was made on my phone on 7/9/20 for 7/10/20 3:00pm Cargo Van When I arrived and realized there wasn't a van in the parking lot, the staff changed my reservation to the moving van/box truck. Please let me know if you need any other information. Merci.Jess D.
No need to improve. Employees were very accommodating and a pleasure to work with.marlene B.
The service was excellent. Very friendly and efficient.Sharon M.
Employee was complaining about having to run two businesses by himself. Went into a tirade about Donald Trump. How all Democratics were idiots. Charged a late fee when I was told I could bring the truck back and drop it off at 9. The truck was back at 8 and I was still charged. I will not recommend and will go out of my way to tell others to stay the hell away from this Store.SCOTT M D.
Le client n'a pas laissé de commentaire.Ali U.
Le client n'a pas laissé de commentaire.SCOTT D.
There is an area manager that is investigating an issue. I received and email from Uhaul that had my name, email and a very OLD phone # of mine from 10 yrs ago ...its not me!!! I called the # on invoice and some girl named kristin and all the way in Maine . Someone needs to get this resolved as it could potentially be a Freud matter. Please advise..JENNIFER S.
Le client n'a pas laissé de commentaire.Robert H.
Nice, easy transactionCurtis W.
Le client n'a pas laissé de commentaire.LAURIE M.
Le client n'a pas laissé de commentaire.Debbie A.
First things first the guy never checked my bonkers even though I turn my 4 ways on second off I got charged for 2 days on a 24 hour rental I had for 4 hours because I didn't check it in which I was not instructed on how to do also wasn't informed I was going to receive a text to uploads pictures of the trailer so in turn this has sworn me off using Uhaul services ever againTYLER T.
Le client n'a pas laissé de commentaire.Dwayne M.
great serviceTom B.
Not good enough cell phone reception to do online pick up took over 20 minutes.Matthew P.
Employee seemed to have issues with the computer.Kenneth F.
Le client n'a pas laissé de commentaire.Erika B.
Le client n'a pas laissé de commentaire.Ellrony W.
Frank was great! There were some computer issues in renting the truck, I also realized I needed a bigger truck once I saw the 10ft truck. The situation was definitely frustrating but Frank was pleasant through the whole thing and after a few phone calls got me on my way! A+ customer service!Stephanie R.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.Juan C.
I used the uhaul app the pick up my truck (the store was closed and covid makes contactless preferable). After more than half an hour waiting for approval on the app (which was a step I was never made aware of before hand since I'd already done the online check-in and prepaid), I finally got through to an agent on the phone who promptly took care of me. Without calling uhaul and waiting on hold for 20 minutes I may never have gotten my keys. Either your approval process is unacceptably slow (over half an hour) and your agents don't respond via the chat app you tout (I sent 6 messages over the course of 30 minutes and never received any replies), or your app is misdesigned, or both. It is possible that after I got to the Awaiting Approval screen the network connection went out. When I finally hit the back button it reloaded the pages and then proceeded after the agent manually finished my approval. But if that is the case then your chat box and awaiting approval page are incapable of noticing that they're not connected which means your customers will type into it and it will log their chat as if it is working. I don't know which of these options is the truth, but it was unacceptable either way.Robert G.
Overall great experienceSusan C.
Le client n'a pas laissé de commentaire.Glenn B.
The staff were friendly and very helpful. The one negative concern, which was reflected in a separate email was the fact that I was offered the possibility of purchasing an insurance policy for 30 $. I had clearly explained to the person completing the process that I was picking up the trailer to load it up and that my son would be driving up from New Jersey to secure the trailer and returned to his home with the contents, dropping it off. There was no ambiguity in the fact that I would not have personal possession of the trailer throughout. I was told that my son simply needed to call in and and his name to the contract at the time that he picked it up for me. At no time was there any indication that the insurance policy was only good if my car was towing the trailer, but that was something related to my son at the time of his call to and his name. For me, this became a wasted expense. In my other email, I have requested a refund of that insurance policy cost and am suggesting that your rental locations. Be advised about the details of how insurance policies operate.George G.
Le client n'a pas laissé de commentaire.Edgar S.
Awesome counter clerkEd R.
The staff was nice and everything worked fine. During Covid I just wish they had been wearing masks and gloves. The truck was clean but when I chlorox wiped the steering wheel, directional etc it was obvious that no one had cleaned them. I know Maine has only had 50 deaths and many don't see the need but I think as a public transportation system going interstate it should be a uhaul priority and there is a company wide opportunity to show country wide solidarity by giving equipment a wipe down and a spray of Lysol.Deborah G.
Le client n'a pas laissé de commentaire.Joshua P.
Complete pain in The a@@ to return truck on app after biz hours. BChristopher M.
Online system did not work properly - have to give up and go in store after trying to check in online 3 timesKelly C.
Lied to about price. Was charged 96,83 for a two hr rental Special Covid19 prices. Made to wait over an Hr to shut off the rental on the phone. Then charged 20 for doing it. Turning them into the Attorney General. Attorney General Online Submission Form Price Gouging Complaint.John S.
Le client n'a pas laissé de commentaire.Kristina S.
They were very helpful and helped with any questions.Holly P.
Le client n'a pas laissé de commentaire.Emmett S.
Le client n'a pas laissé de commentaire.LeeAnne P.
truck had as many as a dozen or so U-Haul moving blankets all scattered around the back that had come off the dolly because it wasn't strapped down and no strap available to keep them in one place after I had to fold themMichael M.
Frank is customer driven and a great UHaul company representative. We have rented this location for years. He knows his equipment and its use.BENJAMIN C.
Was good experience.Zachary F.
Le client n'a pas laissé de commentaire.Vickie G.
Very helpful with all our needsMichael M.
I'm not happy that I was charged for a 25 $cleaning fee when there was nothing left in it, it was empty when we dropped it off. I also am not happy about the charge for dropping it off at night was 20 $?!?!? I dropped it off early and got charged for it. Totally unacceptable.Kristin S.
Didn't get the 26ft truck I reserved. Told me it was unavailable even Though it sat in the parking lot from when I picked up a smaller truck till I returned to pick my truck up was a little disappointing knowing it was there all day and didn't move.Matt P.
Reserved truck from Friday 4:30 pm until Sunday 4:30 pm. Ended up only needing it until Saturday around 2:00 pm. And was still charged for sunday. Truck and insurance even though I already returned it. Wasn't sure if i was going to be back before they closed Saturday at 4:30. Which i did by 2+ hrs. To sum it up. You should have more rental time periods a i thought it might be more then 24 hrs but yet less than 48 hrs. You should be able to fill in like 30 hrs when doing a reservation online. And refund or not charge people for days they don't have the truck..thomas C.
Le client n'a pas laissé de commentaire.deborah K.
broken plate light on trailer. rentalship could not fix due to u-haul mechanic only repairs u-haul trailers. re contracted a good trailer with out issues.William D.
Le client n'a pas laissé de commentaire.rebecca R.
Don't send boxes and other supplies not ordered.Ruth S.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.LAURELIE D.