Évaluations des clients Taylor Rental

After having a bit of a rough time initially finding the truck and trailer combination which I needed to move my tool box, the gentleman and the folks on the phone who guided me to Taylor Rental in Warren, RI were terrific. The service and experience were great, the gentleman at Taylor Rental was very kind, and I will certainly call them in the future if the need ever arises. Thank you all ! Ron Carvalho Somerset,MA

Love the truck I'll be back again for sure

Uhaul Service Rep and Company was excellent. Sales person in Warren was very good and helpful

Nothing. Everything was great. Jay is the best

The van was ready before my arrival. Pick up and drop off was painless.

Very good experience.

I have been using Taylor rental for some time now for various things. Always a great experience. Staff is friendly and helpful always.

Can I suggest that you mention that Debit Card payments are also accepted.

People were very nice and easy. Good experiance

Had trouble with return on line as location would not accept

This location is amazing, the staff is awesome and very helpful, the customer service here exceeds all other UHAUL locations I have rented from, keep up the good work. See you soon

Even though I had full cellular bars, I had to keep restarting the app as it kept freezing up.... took many tries to pick up and drop off the truck. Also, the truck had damage which was not in the photos offered. I know that's the point of my taking photos, but I never have to worry about that at my usual rental location, and in the pouring rain yesterday, that just added to all we had to deal with...

It wasn't easy to rent a truck from your company as the app kept locking up, and there is no option for me to rent the truck and have someone else pick it up. You make it all so difficult. I would have gone with another company if that was an option, though thepeople at the local store were helpful.

They helped me with my hitch's ball mount which was proving difficult to install due to four years of non-use. I was an hour early for my reservation due to a change in my ferry schedule and there was no issue with me picking up my trailer an hour before my scheduled time, which was very helpful to me.

Thanks for a great experience, very fast and efficient!

The app didn't work correctly. I tried to report that the van wasn't clean, but it wouldn't allow me to continue the report without uploading a photo, but wouldn't allow me to do that. It also crashed when it was supposed to be finishing. I had to go into the store and get help from the guy there. Something similar happened when I returned the van. So much for using the app only.

Service was fast and top notch.

The Staff is Great and quick and friendly. Moving is never any fun! but they made it very easy! Scott

The equipment was acceptable for moving a short distance. However, the inside of the cabin wasn't very clean. Coffee residue in the cup holders, etc. It certainly could have been cleaner. I also don't like the installation of a hand cart and a set of moving blankets permanently attached to the inside of the truck. It steals space. And if you move it, it costs $10???

I never have issues with Taylor rental. Everyone is so friendly and willing to assist. This truck was not cleaned inside. Coffee must have spilt inside the holder it was pretty messy.

The gentleman there is always professional and courteous. Service is fast.

Our pickup was supposed to be at 6 AM and the keys weren't in the drop box. The place didn't open until 8 and customer scheduling didn't open until 7. We had to wait until 8, once we got in they kept telling me we didn't have a reservation. He tried charging me another $100 to rent a truck until I asked him about a key hanging directly behind him. That key, was indeed ours. We wasted a total of over 3 hours waiting and then having to argue with the rude staff because they were too lazy to look behind them.

Truck had terrible fishy odor...had to air it out before I could even use it.... Mechanically the truck was having trouble shifting...Store service was great...but equipment needs work.

The reservation was as promised.

The truck was in pretty rough shape. It constantly stalled in reverse. The steering was extremely loose and it would miss while pulling hills. The guy at Taylor Rental said it was one of your “new” trucks. Somehow I doubt it.

The only thing I would mention is that the all said the truck Id was on the side of the truck but it was actually on the back. This wasn't a big issues but that was the o my issues that I had. Which wasn't a problem. Great service . Will use again

Dash lights did not work,driving at night in snow,with a non familiar vehicle was not a good time!!! Taylor rental is a great, I'm sure they didnt realize,

My only problem was with the Uhaul website. I ordered a truck (3 bedrooms) and 2 movers. Apparently only the movers went through but my actual uhaul did not. So day of move, when I went there, there wasn't a truck for me. Thank god the guys were so accommodating because I was able to take the truck and have it back before the next customer came. The movers are another subject. They were TERRIBLE!!!

Parked in a bad area where we could barely get it out and on top of it the door was broken so you could almost not get in on the drivers side.

I was told that if I had any questions regarding anything about the equipment to call the 800 number. Personally I knew all about the van but what if I had some simple questions -- call an 800 number. That to me is not real friendly customer service.

The interior of the truck could use a little cleaning. Otherwise a great experience as alwYs. Super easy in/out. Friendly and helpful staff.

Nothing great customer service

Helpful, professional, equipment reserved was there on time and in good condition.

Dropped off after hours

Good service and took the time to educate me to be safer. He changed the ball I had, to make it more level. Very good.

Very helpful and attentive. Busy street -- staff went out of way to ensure got truck out of lot safely -- thanks! Drop off after hours easy and convenient.

Very friendly and Knowledgeable staff!

Offer a credit if the equipment is returned early

No improvements necessary! We have rented from Taylor Rental 4 years in a row and they are so friendly, knowledgeable & accommodating!

Staff is friendly and helpful

Truck was not clean and the engine seemed to run roughly.

N/A

It is always great working with Taylor Rental in Warren!

Very professional service, thank yo.

Update the U Haul opening times in your online booking system, as this location is not open at 8am on Saturday even though I could book it for that time online.

I would only recommend this location if the person renting the U-Haul was located very close and it was convenient for them but otherwise the UHaul truck that I received had spray paint graffiti on it

But I would tell them about my most recent rental experience. It was not as good as I had expected. Van was not washed, windows were dirty in and out, dust covered dash board, van had a foul smell insid that triggered my wife's asthma. Unfortunately , this experience was nothing like the first.

Give the customer more detail about what will be charged probably before who's leaving, and check the gas tank level with the customer to sure exactly.

The air conditioning was not working well. It was clean and the truck did the job but the air conditioning was on life support.

Employees were tentative and helpful. I got in and out in a very short period of time. Wide range of employees and services available made this location a pleasant experience.