Customer Reviews for Taylor Road Store All at Billingsley Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Road Store All at Billingsley Place

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Tera J.
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This location is great and Mrs. Sheila is awesome. She offers great customer service.

Christopher C.
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Customer did not leave a comment.

Andrea B.
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Easy process

Tim S.
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Customer did not leave a comment.

DOROTHY B.
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U-haul worker, name: Vicky was very rude and unprofessional with 2/1/2020 after doing business with U-haul and she was not reprimand for unprofessional behavior and using profanity at me. I reported it to her supervior, Mrs. Shelia. It was the U-Haul located behind Max Credit Union and Navy Federal Credit Union on Taylor Rd in Montgomery, Alabama. I was considering renting a large storage from U-haul but, I will never do business with them again. Dorothy Brown

Erick C.
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Customer did not leave a comment.

DENITA S.
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No improvement necessary. Customer Service was friendly, service with a smile.

donald H.
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Absolutely not enough staff which I realize is not their fault.

Allen C.
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Should have been told upfront what the mileage cost was going to be. Did not know till paid the bill.

Jordan S.
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U-Haul worker forgot to give Drivers license back , worker call and said she had the Driver License and said it would be put in dropped box but it was not there . No one at the U-Haul place seems to know where it is . Now I have to drive around with no drivers license.

Daniel V.
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Customer did not leave a comment.

Ji N.
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The office manager gave me a good deal when I told why I need a truck to go to Birmingham before I started. Our church has "bike ministry" for homeless. He offered to rent a truck for $88. But when he returned the truck, she charged $ 207.35, which was not the amount she had offered. I went back to the office today and I complained and gave me the corrected amount again. truck - $19.95, per miles charge - .59C. 228.3 mailes X .59C = 134.52 + 19.95 + tax 6.04 = $160.51 - $45.00 (charity for church) total is $115.57. she charged a new balance. please give me back the amount of the difference, $91.78 as soon as possible. Hopefully I never have this experience again. Today I called for customer service as well with the same. the number is 2520669. I will wait for your response. thank you.

Matthew H.
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After booking online, the key was not available in the key box. After coordination with the helpline and the local office, the problem was resolved in a few hours.

patricia B.
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Customer did not leave a comment.

Sherry G.
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Customer did not leave a comment.

Julius T.
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Outstanding Customer Service provided by Unit Manager was above & beyond expectations, Thanks,

BRIAN H.
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Extremely friendly and helpful staff. Will rent from again.

arlisa J.
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Continue to keep people like Sheila into your office to give great customer service and she also makes you feel very welcome and glad you came and happy to return

David R.
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Easy drop off and great staff. I need to rent again for the second half of my move and will go back to them.

Molly M.
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Nothing!! Ms. Sheila was a huge help and big blessing to us as we used a U-Haul from her location. We had a delay in the return of the truck and she worked with us and was so kind!! Highly recommend this location and renting a storage unit or UHaul from Ms Sheila!!

Elliott G.
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Great service, easy transition from pickup to drop off.

KELITA C.
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Customer did not leave a comment.

Jordan K.
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Customer did not leave a comment.

Keith C.
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Sheila and Tori are great! Thank you!

Sharon F.
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The sales associate was very professional. Very good experience.

Wilson Z.
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Customer did not leave a comment.

clifton M.
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Customer did not leave a comment.

Katina R.
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I was extremely imoressed with our customer service lady,, not only professional but accomplished it by being very friendly and she owned the opportunity to assist us...

Marcel S.
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U-Haul sucks, got faulty truck, broke down, waited for an eternity (>8 hours on site location and a night) for tow truck! Costumer service is bad as well, asked me to call back—really? I believe, U-Haul is okay as long as everything is going well. As soon as something is going wrong—it sucks!

Shawn S.
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Tiny parking lot makes parking truck difficult. 26’ truck takes up the whole parking lot

Mildred Z.
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Maybe a basket of chocolates at the front entrance... :) Shirley was very kind, patient and knowledgeable. She answered all of my questions and concerns.

teresa R.
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The cab of the truck should have been cleaned but it wasn't and I would have liked to have had furniture pads to use and there wasn't any and I asked this of the agent when I called to confirm the pick up location. Although the staff was friendly. Uhaul needs to improve the rental experience somewhat. I booked the truck rental and moving help online. I didn't get the pickup location or size of the truck I initially asked for. Online I was able to book a 17ft truck, but I was told by an agent when I called to change my pickup location which someone thought I wanted to pickup in Auburn AL but I booked the Woodmere pickup location this they claim was due to the size I requested that they no longer have anymore. Really I changed in a little over month when I last used uhaul. I would have picked a larger size online to get exactly what I needed. The truck wasn't large enough for my needs

Brandon D.
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Amazing experience! It was super fast and easy to get a truck! Thank you.

NICOLE L.
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UHAUL truck had a musty smell and had mud from previous renters inside. I was charged a cleaning fee when the mud was there already when I rented it.

Lasheldrick W.
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Customer did not leave a comment.

James J.
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The truck was nasty on the inside and outside and the truck battery died on me I had to get a jump off ii

Wendi P.
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Customer did not leave a comment.

Liu S.
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Katia R.
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lisa N.
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Paul M.
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Please note that I selected this location as a drop off for a pull behind trailer. Upon arrival the manager informed me that she generally does not accept this type of equipment. However as we have worked with her previously she was gracious and allowed me to leave the trailer after a 500 mile day. If possible you may wish to update your system to reflect what equipment can be dropped off at the various sites.

cynthia R.
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Mrs. Shelia, thank you so very much. You made my day less stressful!

Paul M.
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Shelia was outstanding. Extremely pleasant, courteous and helpful.

Elijah L.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

John M.
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When I first tried to rent a 10’ truck, the system kicked me out 3 times saying the “equipment not available”. I don’t know how that works, but the other locations were all much closer to our house.

Tekier J.
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The receptionist was really nice.

Chonquinta T.
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Customer did not leave a comment.

Richard E.
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Customer did not leave a comment.

Tammy A.
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Computers were not working properly so it took a little longer to complete everything but sales person was very nice and trying very hard to satisfy the customer.I wasnt very happy about having to use another location for pickup when i made reservations for eastern blvd to find out a truck would not be available to me at the time requested!this put more miles for travel to our trip which costed much more than we had anticipated for the move.i wish we would have been informed of this before the day before our move and plans we already had .so not satisfied with that part and it costing so much for the miles from where we had to go .

miriam W.
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The miles rate is high .79 mile. Other than that my uhaul experience was very pleasant. The manager was very nice.

Bianca C.
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The lady there was absolutely great !!!

cynthia R.
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The clerk was very professional. Enjoy your week!

Michael W.
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Customer did not leave a comment.

GLENN W.
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Customer did not leave a comment.

Vila D.
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Sheila was a superb help!!! Will use you again. Very helpful and friendly.

Chaya F.
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Everything went smoothly and staff member was very friendly.

leon J.
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Nothing. Everything was great

Younghyun C.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

BEVERLY W.
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Customer did not leave a comment.

gary G.
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Customer did not leave a comment.

rick M.
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She was in a hurry for personal business so made my visit not as important. Would not tell my wifi password so I could not use my phone at critical time. Tried pushing insurance on me when I already had insurance.

Ronnie H.
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Customer did not leave a comment.

Robert B.
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Great location and helpful staff

RICK E.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

maurice T.
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Try not to overlap reservations.

Sadie M.
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Customer did not leave a comment.

Benjamin H.
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Location did not have a trailer jack available that was needed to lift the 6x12 trailer tongue up from where it was resting on the ground to the necessary height of the ball hitch on my SUV. Had to lift it up by hand. Some customers may not be physically able to lift the trailer tongue manually.

Phillip W.
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More than friendly and helpful...

Nedra M.
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Customer did not leave a comment.

THOMAS B.
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Customer did not leave a comment.

tera J.
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Mrs. Sheila at this location is great and was very helpful!!!!

cynthia R.
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Shelia was very professional. Thanks U-Haul!

harry W.
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Customer did not leave a comment.

Lashundra B.
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Customer did not leave a comment.

Seongjun Y.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Glenn H.
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Sheila did a highly outstanding job. I was very impressed by her excellent customer service skills. Along with her awesome leadership and management abilities. I will be calling that store location again as a lifetime customer. Keep up the great work! Promote her immediately. Give her more responsibilities and higher pay. Challenge her. We need more people like her.

patrick F.
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Helpful

Sarah B.
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Customer did not leave a comment.

Debra W.
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I have used this location several times and has been very pleased. Sheila is super friendly, and goes above and beyond to assist in any way. I would certainly recommend this location to others.

altrice A.
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Customer did not leave a comment.

Laketa H.
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First time doing business with this location and I had the best experience, by far!! The office was very clean and neat. The truck itself was also clean. Mrs. Shelia assisted me with my reservation. She was thorough in explaining everything to me and was very nice!! Thank you so much!! I highly recommend this location.

donnie H.
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Customer did not leave a comment.

LATOYA T.
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Customer did not leave a comment.

Mavis M.
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Customer did not leave a comment.

Lewis W.
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Customer did not leave a comment.

Richard S.
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I requested rental at I Storage which is just outside my neighborhood. It was changed to five miles away which cost more mileage. It was sent by email/text instead of a call from my requested location. I just happened to catch it.

STACY A.
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Customer did not leave a comment.

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I wish all people treated you the way we were treated at this location.

Mark R.
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Excellent service. The truck was ready when we arrived. The clerk was very friendly. No hassle return. Will use again for our in town needs.

Kareem G.
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Customer did not leave a comment.

James F.
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Customer did not leave a comment.

Brian M.
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dan W.
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MARK D.
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Excellent service!

Nancy A.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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