Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)

414 évaluations

3498 S Byron Butler Pkwy No 1   Perry, FL 32348

(850) 584-2717

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(850) 584-2717

3498 S Byron Butler Pkwy No 1
Perry, FL 32348

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I called to make reservations on Saturday, while in Tallahassee and was informed trailer would not be available until Tuesday. I drove back home on Sunday 7 hours to turn around and drive back up 7 hours on Tuesday, hook up car and drive another 7 hours back home. The uhaul representative I spoke with booked the uhaul for Tuesday at 11am. It wasn't until I called on my drive up that I was informed the place the trailer was reserved at would not have the trailer and I would have to drive an additional hour out of my way to a different location. Had I not called to try to change the pick up time I would've never known because U-Haul did not notify me. By the time I found out that I was gonna have to drive an additional hour. I had already been on the road close to five hours. Customer service with U-Haul is ridiculous and very rude. They have no problem inconveniencing their customers. Never once did they apologize for not contacting me to let me know that the location they had picked would not have the trailer and that I would have to drive an additional hour out of my way. Then on my way coming back, I got a notification that my drop off location for the trailer had been changed again no phone call just a text but at least this time they notified me out of my way and not convenient.

Sara M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S 
Évaluation :
4

My reservation for a truck that I tried to make on your website was unsuccessful. I needed a truck in Old Town to move household to Tallahassee area. When I got there they had no trucks. no trucks in Fanning Springs, no trucks in Chiefland. The closest truck was in Perry or Dunellon. Time spent in going to Perry to pick up truck cost hours and 100 miles, which I had to pay for later. Instead of getting everything moved half my stuff is still in Old Town. It's going to cost me hundreds of dollars to complete the move that should have been able to complete on Saturday. Everyone I dealt with was delightful. You've got a lot of great people out there but your website and reservation system SUCKS! You cost me days of time and hundreds of dollars because I didn't get a reservation right there was no truck for me to rent within 50 miles. Uhaul, you have great equipment and great people but your system is broken. Somebody forgot to wash the truck I got and the windshield was buggy.

George P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene B 
Évaluation :
5

Excellent attitude and very quick and efficient. Also very professional with the whole process. Thx .

michael w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelli t 
Évaluation :
5

I rented an enclosed 6x12 trailer. It was a newer trailer and in excellent condition. Evidently the new style means that the trailer tongue is on the ground NOT with a typical trailer crank to lift/lower the trailer to the hitch. I am an active man. I could not lift the tongue off of the ground. Fortunately I happened to have some 4x4 pcs of wood in my truck so I lifted the tongue high enough to reach the hitch. Most people will not be able to lift the tongue by themselves. I load and unload 10& 12 foot pallets for dis assembly, so i am familiar with lifting heavy things .i am disappointed to know that uhaul has changed this trailer feature. There is no crank on the trailer. Uhaul made a mistake with this new model.

ROBERT K 
Évaluation :
5

Rien

Edwina W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON C  |  Expérience générale 
Évaluation :
3

I only choose average as there was no one at this site, sign reading "gone to lunch" was at the door. No worries as the online checkin was fine. However I cant rate this type of intereqcyion more than average as there is no way to improve on average with an online checkin

Frank C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

the trailer had zip ties making the tail light work it was working when i left but had to play with it to during trip to make it stay on, i also have major complaints about uhaul i rented 1 trailer i got email conformation of renting 1 trailer then i got phone calls for the next 2 days about other reservations i had, i am not sure how your system says i had multiple rentals when i got conformation one the 1 rental i rented and when i was checking in at the facility she only showed one rental, and after the 3rd call and the representative on that 3rd call out of Jacksonville his customer service was absolutely unprofessional lacked in any type of caring, he was very perturbed because i was questioning the call and i had already got 2 other phone calls the day before which totally set him off, i asked his name he said mitch and i asked to speak to a supervisor or manager he laid the phone down for 8min and around 34 seconds where someone came back and just hung it up. i called backed asked to speak to a manger i was put on hold with music and a message while i was actually on hold and when the " manager" came on i explained what happened and found out that the uhaul employee lied about his name and the manager was going to speak to him. i know employees is hard to find and the quality of employee is getting worse every day but the attitude and demeanor of this employee needs to be addressed because i will be thinking twice before i rent a uahul again because of his actions for questioning the call and because your system has major issues if you showed 3 trailer reservations and i only got 1 conformation email

KEVIN F 
Évaluation :
5

Location is very convenient Staff are very kind and gracious Thanks for letting me use the facility for 2 years. Sincerely, DorisG

DORIS L  |  Expérience générale 
Évaluation :
5

Representative was professional, present and kind. Informed me of options for future rentals.

Christine L 
Évaluation :
5

Great!

Chris H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R 
Évaluation :
5

Jennifer was a great customer service representative.

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold T 
Évaluation :
5

the girl that runs taylor rental is awesome.i had to get my truck right after the hurricane hit perry.it was waiting for me in the nick of time and she got me going. nice truck and very knowledgeable attenant. i will always use uhaul at taylor rental for my hauling needs.thanks

joseph a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHON B 
Évaluation :
5

This location has always been very helpful and friendly.

Marvin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G 
Évaluation :
5

The Uhaul representative was very knowledgeable and helpful. She enhanced my Uhaul rental experience!

JOHN K 
Évaluation :
5

Always excellent service at Taylor Storage & Uhaul. Truck was clean. Truck just ran a little rough like it wanted to cut off but once you got going it ran fine.

Gloria S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
1

Got there at 9 to return was not open as store hours show. Waited 20 minutes then tried to return through website and was unable so called the 800# to let them know I returned it. Have to rent a trailer in a few weeks so may have to find a different drop off

Deborah G 
Évaluation :
5

The manager of the store was extremely knowledgeable and friendly. I cannot think of one thing that would improve the experience.

arbee b 
Évaluation :
5

Quick and easy experience to get the equipment and return it quickly.

Thomas S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S 
Évaluation :
5

Jennifer B is a stellar employee. Quite incredible. I will do as much uhaul business through Jennifer's location as possible. Uhaul is fortunate...

robert f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiley F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris b 
Évaluation :
5

This was a very convenient option for us , we were waiting for are home to arrive and we’re able to shop for some items like living room furniture , ceiling fans and other items and were able to store it safely, we were living with a relative and they don’t have a lot of room , would Definitely use this place again !!, the girl inside was so nice !!

James P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasonyia J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENYSE A 
Évaluation :
1

The Customer service was good, but the fee has unexpected charges

Alphonso S 
Évaluation :
3

Truck needs to be service

todd d 
Évaluation :
5

The representative at this location had more knowledge then anyone I talked to on the phone. I had to show her all my proof that uhaul personal falsified documentation. She waived my change location fee, which should have never happened because that was already done but documented in the uhaul system or changed by other uhual staff. She was not able to compensate me and agreed this should not have happened

chad c 
Évaluation :
5

Great client experience. Very friendly and easy to work with thank you truly appreciated

Daniel L 
Évaluation :
5

Personnel extremely helpful as always.

EUGENE A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlon h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANDIE S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elmira j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura E 
Évaluation :
5

Thank you for keeping my belongings safe and secure in a clean facility!!

TAMMY P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tilda G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S 
Évaluation :
5

Taylor Storage in Perry Florida. Excellent facility, and the lady that I dealt with could not have been more professional, pleasant, or helpful.

Donald C 
Évaluation :
5

Excellent experience! I purposely rented from this location this time because of the great experience I had previously when dropping off.

Phillip E 
Évaluation :
5

Always a great pleasure doing business with this location, helpful staff, and stocked well with the different types of needs ! 👍

Tim G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KaitlynDanielle M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macy E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L 
Évaluation :
4

Everything was pretty good overall

Dwight P 
Évaluation :
5

Incident with trailer coming off trailer ball....

JOHN V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L 
Évaluation :
5

Very nice lady to work with she is a sweet hart

GARRETT C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martie F 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jesse R 
Évaluation :
5

Everything was great. Had no problems

elbert s 
Évaluation :
3

There was no clear building marked for customer service. The lady working there was kind and helpful but they sure do nail you for being short a gallon of gas. Geesh!!!

Traci Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam V 
Évaluation :
5

customer service was Great!

mark j 
Évaluation :
5

My original pickup location was in Tallahassee, FL. The morning of my pickup, I was notified that the trailer was not available anywhere in Tallahassee and I had to drive 57 miles out of my way (each way) to pick up the trailer in Perry, FL. It would have been nice to get that notification earlier so i could better coordinate the move. That said, the woman operating the Perry location (wish I could remember her name) was very professional and helped me through the paperwork, ensured I was satisfied with the equipment and helped me get it hooked up to my truck. Couldn't have been happier with the service she provided.

Michael K 
Évaluation :
5

That helps me with the confusion at the pit from the pickup location. Very informative friendly all over one of the best experiences I've ever had.

steven m 
Évaluation :
5

The women that work here were amazing and helpful

John C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
5

Rien

BRIDGETTE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P 
Évaluation :
4

It would be nice to be able to rent from U-Haul on Sunday maybe get an earlier start than 9 AM

Dwight P 
Évaluation :
5

Excellent customer service.

JANET H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debbie s 
Évaluation :
5

Very efficient and friendly staff. Got me on the road in just a few minutes.

DAVID B 
Évaluation :
3

U-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.

Arturo V 
Évaluation :
4

Things worked as designed.

wade b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
5

The lady here, made me feel like I've known her for years! Awesome service!

Penny W 
Évaluation :
5

Maybe clean the inside cab of the trucks a little better

CHARLES B 
Évaluation :
5

Wish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.

Susan S 
Évaluation :
5

Super staff.

WILLIAM P 
Évaluation :
5

Great no problems at all

Jerry G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P  |  Expérience générale 
Évaluation :
5

Easy and convenient!

WILLIAM G 
Évaluation :
5

The equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.

Harry G 
Évaluation :
5

Rien

Kathy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestino M 
Évaluation :
1

Even though it was during their working hours and the sign on the door said open it was locked , and no one was available.

Christopher S 
Évaluation :
5

Polite, had what I needed. Great to deal with.

WILLIAM G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA C 
Évaluation :
5

free insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)

MICHAEL G 
Évaluation :
5

Good place for temp storage needs. Easy access day or night as you need.

PATRICK W  |  Expérience générale 
Évaluation :
5

Storage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.

Shannon W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY B 
Évaluation :
5

Everyone was so helpful at Taylor Storage. Treated you as if family definitely recommend.

MARK C  |  Expérience générale 
Évaluation :
5

Always clean and secut

timothy s  |  Expérience générale 
Évaluation :
5

Very clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !

MATTHEW D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C  |  Expérience générale 
Évaluation :
5

Seldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.

TOMMIE S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY U  |  Expérience générale 
Évaluation :
5

Easy to get in and out. close by and enough space for what I had. Thanks

JERRY M  |  Expérience générale 
Évaluation :
5

Such a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!

Kevin C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGH G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM T  |  Expérience générale 
Évaluation :
5

Thank you for allowing me to rent from you all.

GRAVITATIONAL B  |  Expérience générale 
Évaluation :
5

Very Pleasant Staff.. Everything was Great! Keep Up The Good Work!

rhonda f  |  Expérience générale 
Évaluation :
5

Everyone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.

FRANK B  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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